Training Strategic Procurement Management

Training Strategic Procurement Management

 COURSE DESCRIPTION

This training programme has been designed to equip participants with the necessary knowledge and skills to effectively and efficiently manage company and project procurement functions.

PARTICIPANT

  • Project managers
  • Contract managers and other professionals involved in the contract management life cycle.
  • This course benefits all stakeholders involved in the buying and selling roles.

COURSE OUTLINE

Module
1
  • Introduction to Procurement
  • The 80:20 law of procurement Management
  • The Procurement Management Procedure
  • Types of Procurement methods
  • Procurement Stakeholders Management for effective result
2
  • The role of the Buyer in the supply chain
  • Procurement Cycle
  • Procurement Financial Management
  • Procurement Management detailing technique
  • Procurement Business process Management
  • Procurement Risk Management
3
  • Contracts Management skills for the Buyer
  • Procurement Management technological development
  • Effective Negotiation In procurement
  • Procurement Performance Management
  • Supplier Development Programming

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Project Management and Implementation

Training Project Management and Implementation

Course Description

This course aims to take participants through all aspects of project management and provides them with the required and internationally recognized tools and techniques for managing projects. It also aims to provide participants with practical and real-life examples and lessons learned from real projects, as well as, the skills necessary to implement projects successfully as planned, achieve their (projects) objectives by meeting the required stakeholders’ specifications, on time and on budget.

Course Objectives

  • By the end of this course participants are expected to:
  • Understand and appreciate the fundamentals of project management
  • Use and practice a number of tools and techniques within the given project management processes
  • Become aware and familiar with international standards in project management
  • Improve a number of personal and technical skills that help increase their level of proficiency while implementing and managing their projects
  • Learn how to efficiently and more effectively document and close their projects

Who Should Attend?

  • Team Leaders/Managers
  • Project Directors
  • Entrepreneurs
  • Executives
  • Project Supervisors/Consultants/Coordinators
  • Anyone planning to become more effective in managing and implementing projects

Course Outline

  • Introduction to project management concepts and definitions
  • The role of the project manager
  • Organizational influences and project life cycle
  • Introduction to project management processes
  • Project stakeholders and governance
  • The project team and project phases
  • The project management process groups
  • Project initiating, planning, executing, monitoring & controlling, and closing
  • Project information and knowledge areas
  • Project integration and project charter
  • Developing the project management plan
  • Change requests and change management
  • Project scoping and work breakdown structure (WBS)
  • Project schedule and activities
  • Project resource planning
  • Project costing and budget planning
  • Project and product quality assurance
  • Leading and managing project teams
  • Project communication and reporting
  • Project risks; identification, analysis, and management
  • Project procurements and contracts
  • Project stakeholder management and engagement
  • Project lessons learned
  • Project closing and project documentation
  • Course wrap up and reaping the fruits

 

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request (Klik disini).

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training Creative Problem Solving & Decision Making Techniques

Course Overview

The ability to identify the real cause of problems at work and to make the appropriate   decisions to solve them effectively is the fundamental excellence of every successful     leader. For the untrained, dealing with problems can be similar to being lost.  They don’t know where they are and this hinders the progress in organizations.  A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed.  Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse.
This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in   developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving run the risk of attempting to eliminate the symptoms associated with the problem rather than eliminating the problem at its cause.
Using proven ‘Best-Known’ problem solving and decision-making processes also helps project leaders to tap into the know-how of individuals and teams, to develop consensus, to gain commitment, and solve problems effectively. It enables everyone to be on the same wavelength, using a common standardize approach and language, and works towards the same goal, regardless of background or expertise.

Course Objective

After completing this course, participants will be able to:
Describe the step-by-step rational analysis & structured approach to effective problem solving.
Recognize the human side of problem solving and the vital role communication plays at each step
Distinguish between the causes and effects of problems
Make good decisions –  individually & as a team
List down when, where and how to use the analytical techniques in each step
Practice solving problems as a team using real case studies
Use problem solving tools and apply best-known-method of problem solving and decision-making techniques on the job

Who Should Attend

This course is specially designed for Managers, Project Leaders, Executives, Engineers, Supervisors those whose job requires solving problem and making decisions on a daily basis.
This course is also suitable for Project Team Members who need to support their teams to solve problems and accomplish goals.

Course Content

Module (01) Introduction & Definition
1.1 Definition of a Problem
1.2 Pitfalls in Problem Solving.
1.3 Why PSDM Skills?
1.4 The Human Side of Problem Solving
1.5 Exercises: Mental blocks to effective problem solving.
Module (02) ‘Best-Known-Method’ Overview
2.1 Different techniques to problem solving:
2.2 Deming’s PDCA Cycle
2.3 Structured Approach: 7 Steps Problem Solving Technique
2.4 Rational Approach: K-T Problem Solving and Decision Making Technique
Module (03) Problem Identification
3.1 Identifying performance gap
3.2 Defining problem statement
3.3 Case study: Problem Statement
Module (04) Understanding Current Situation
4.1 Situation Analysis (SA) technique
4.2 Case Study: Applying SA
4.3 Visit the ‘GEMBA’ & take ‘Temporary Countermeasures’
4.4 Prioritizing problem/issues using Pareto Diagram
4.5 Process Flow Diagram
Module (05) Making Decisions
5.1 Testing the purpose of a decision
5.2 Decision–making criteria (decision matrix)
5.3 Distinguishing between “wants” and “musts’
5.4 Evaluating Risks
5.5 Stairway to creative decision-making
5.6 Practical case studies and exercises
Module (06) Analyzing the Cause of the Problem
6.1 Problem Analysis (PA) technique
6.2 Identifying where/when/what/extend the problem IS & IS NOT
6.3 Case Study: Applying PA
6.4 Using Brainstorming Technique
6.5 5W + 2 H’s Questioning Technique
6.6 Organizing Cause & Effect using Ishikawa Fishbone Diagram
Module (07) Develop Solutions and Check Results
7.1 Develop alternative Solutions
7.2 Deciding Best Solution using Decision Analysis (DA) technique
7.3 Case study: Applying DA
7.4 Check Results validating solutions and impact to performance gap
Module (08) Deploying your decision
8.1 Clearly expressing analysis results
8.2 Ensuring organizational benefit
8.3 Guaranteeing maximum buy-in
Module (09) Standardization & Future Plan
9.1 Embed Best solution into the process and standardize it
9.2 Plan for communicating, integrating and monitoring the change
9.3 Future Actions Plan

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Telemarketing Skill and Presentation skill

Telemarketing Skill and Presentation skill training

 COURSE DESCRIPTION

  • Mengetahui dengan persis betapa pentingnya keberadaan Telemarketer sebagai Ujung Tombak didalam organisasi
  • Memperdalam pemahaman komprehensif mengenai bauran Komunikasi pemasaran
  • Meningkatkan Profesionalisme komunikasi dalam pemasaran
  • Peserta dapat merancang sebuah presentasi efektif
  • Peserta dapat menggunakan teknik media presentasi yang berbasis aplikasi komputer
  • Peserta dapat menyampaikan teknik presentasi efektif
  • Peserta mendapatkan trik mengatasi audience dengan beragam karakter

PARTICIPANT

Sales Eksekutif, Telemarketer, Customer Service semua orang yang berhubungan dengan penjualan

COURSE OUTLINE

  • Konsep Dasar Komunikasi Dalam Pemasaran
  • Teknik Telemarketing di Era Globalisasi
  • Teknik Meyakinkan Pelanggan Dalam Telemarketing
  • Teknik Menutup Penjualan by Telephone
  • Aplikasi Telemarkeitng Dalam Smart Handling Complaint
  • Preparing a presentation
  • Organizing presentation materials
  • Working with visual media
  • Managing the content
  • Self-Presentation in presentations
  • Dealing with questions

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Electrical and Instrumentation (E & I) Engineering for Oil and Gas Facilities

WHAT YOU WILL GAIN:

  • Skills and competencies in E&I oil and gas engineering
  • Knowledge of the latest technologies in E&I oil and gas engineering
  • Key techniques in operating your facility to the highest level of safety and in protecting the environment
  • Decadesof real experience distilled into the course presentations and materials
  • Guidance from real E&I oil and gas experts in the field
  • Hands-on, practical knowledge from the extensive experience of instructors, rather than the theoretical information
  • from books and colleges
  • Networking contacts in the oil and gas industry

WHO SHOULD ATTEND:

This workshop is ideal for you if you are seeking expertise in the oil and gas business, including:
• Recent graduate electrical, instrumentation or mechanical engineers
• Chemical engineers
• Electrical engineers
• Experienced electricians
• Fire and gas engineers
• Instrument and control systems engineers
• Instrument and process control technicians or technologists
• Instrument fitters
• Mechanical engineers
Even if you are highly experienced you will find this a great way to become familiar with the oil and gas technology
as quickly as possible.

Course Outline

IntroductIon – SettIng the Scene In oIl and gas E & I engineering
• Fundamentals of electrical engineering
• Fundamentals of instrumentation, measurement and process control engineering
Instrumentation and control
• General instrumentation standards in oil and gas
• Best practice in process, electrical and instrumentation drawings and documentation
• Process instrumentation
• Calibration, installation and maintenance of instruments
• Process control basics
• Control valves sizing, selection and maintenance (including pressure relief valves)
• Programmable Logic Controllers
• SCADA systems
• Distributed control systems
• Industrial data communications (including Fieldbus and industrial Ethernet)
• Safety instrumentation and emergency shutdown systems for oil and gas (IEC61511 and IEC 61508) – basic introduction
• Wellhead and flowline control – control systems
• Emergency wellhead blowout controls
Specialised applications In oil and gas
• Power generation
• Cathodic protection
• Compressor control (including surge control)
• Drilling control systems and instrumentation
• Subsea instrumentation and control systems
• Pig launcher/receiver systems
• Critical flare knock out drum controls and instrumentation
• Flare flame front generator and ignition monitoring system
• Distributed control systems
Electrical engineerIng In Oil and gas
• Electrical drawings, documentation and schematics
• Transformers
• Troubleshooting, maintenance and protection of AC electrical motors
• Power distribution
• Power system protection and co-ordination(including fault calculations/stability and protective relays)
• Switchgear and distribution systems
• Cables and wires – maintenance and installation practice
• Variable (or adjustable) Speed Drives (VSDs) for instrumentation and control systems
• Electrical safety
• Earthing/grounding, power system harmonics and power quality – onshore/ offshore
• Lightning and surge protection
• Uninterruptible Power Supplies (UPSs), batteries and battery chargers
• Emergency power supplies
• Electrical equipment in hazardous areas
• Electrical applications to an oil and gas platform and site.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Maintenance Planning, Scheduling & Work Control

COURSE OVERVIEW:
Maintenance Planning and Scheduling of work orders is the hub of a well-functioning maintenance organization. In order for maintenance planning and scheduling to work, many other systems need to work well. Most importantly equipment inspections through preventive maintenance, technical database such as bill of materials, work order his-tory, and standard job plans. Maintenance spare part stores have to function well. Maintenance Planning and Scheduling is critical for every successful individual and company.
The focus are directed to concepts of Maintenance Management, establishing a healthy Maintenance program and Maintenance Planning and Scheduling procedures. Computer applications on maintenance planning and scheduling will be addressed too. Emphasis on various aspects of analytical techniques which have proved valuable in maintenance planning and scheduling. Most maintenance departments do not plan to fail, they simply fail to plan and therefore do indeed fail. The major reason behind failure to plan is that putting out today’s fires is given priority over planning for tomorrow – thereby insuring that future equipment failures will require reactive response. Preventive/Predictive Maintenance (PPM) is not conceived to put equipment in proper condition, but to maintain it in that condition from the time of acquisition or restoration. Proactive maintenance requires a cultural transition from a reactive to a proactive environment.
COURSE OBJECTIVES:
Upon completion of this course, the trainees will be aware and understanding of the following:
– Leading their Organization and Management into Predictive, and Productive Management.
– Identify planning best Practices and key Elements for taking action on them.
– Improve the use of information and Communication Tools.
– Create and preserve lead – time in work management and use it for planning and scheduling resources.
– Have improved their ability to influence people.
– Improve Consistency and reliability of asset information management.
– Optimize preventive and predictive maintenance strategies.
WHO SHOULD ATTEND?
This course is designed for Maintenance Engineers, Supervisors, Planners, and Schedulers. Also, recommended to Operation Engineers and High qualified Technicians
COURSE CONTENTS:
Machine Failure 
1.1 Why Machine Failure?
1.2 Types of Failure Causes
1.3 Effect of Failure on the Plant
1.4 Failure Cascading
1.5 Failure Modes
1.6 Chronic vs. Sporadic Failure
Maintenance Hierarchy
2.1 Specific Maintenance Definition
2.2 Maintenance Goals
2.3 Reactive Maintenance
2.4 Predictive Maintenance
2.5 Preventative Maintenance
2.6 Total Productive Maintenance
2.7 Reliability – Centered Maintenance
2.8 Overall Equipment Effectiveness
2.9 Principles of Maintenance Management
Maintenance Successful Performance Strategies
3.1 Working Environment
3.2 Operations Support
3.3 Maintenance Personnel Attributes
3.4 Maintenance Programs
3.5 Information and Knowledge
3.6 Effective Planning & Scheduling
3.7 The Role & Duties of Planner & Scheduler
3.8 Management information System
Maintenance Planning
4.1 Why we have a Maintenance Plan?
4.2 Maintenance Process
4.3 Expected Outcomes
4.4 Maintenance Budget
4.5 Levels of Planning
4.6 Effective Planned Maintenance
4.7 How to implement a good Maintenance Plan (Manpower, Spare Parts, Tools)
4.8 Plan Evaluation & Feedback
Scheduling Techniques
5.1 Scheduling Techniques
5.2 Scheduling Procedures
5.3 Daily Scheduling (Stick to your Schedule)
5.4 Weekly Scheduling
5.5 Establishing Priority
5.6 “Look Ahead” Scheduling
5.7 Maintenance Scheduling Check List
Maintenance Workload
6.1 Maintenance Workload
6.2 Backlog Management
6.3 Backlog Analysis & Feedback
Work Orders
7.1 Work Identification
7.2 Work Prioritization
7.3 Work Execution
7.4 10 Rules for Improvement of Work Process
Role in Cost Reduction  
8.1 Cost Reduction Job
8.2 Control Absenteeism during Plan
8.3 Tardiness
8.4 Controlling and Analyze Working Overtime
8.5 Importance of Maintenance Work Quality
8.6 Cutting the Cost of Maintenance
8.7 Importance and Criticality of Housekeeping
Improving Productivity 
9.1 Elements of Labor Control
9.2 The Productivity Picture
9.3 Causes of Poor Productivity
O&M Management Assessment  
10.1 Introduction
10.2 Developing the Structure
10.3 Measuring the O&M Program
10.4 Program Implementation

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

 

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Of Trainer (TOT)

Training Of Trainer (TOT)

 COURSE DESCRIPTION

Trainer merupakan aktifitas pentin yang perlu dilakukan oleh semua perusahaan agar karyawannya mampu melakukan tugas dan peran masing-masing, sehingga kemampuan perusahaan dapat terus meningkat. Faktor dan kendala yang sering dihadapi dalam pelatihan adalah :

  • Biaya
  • Jumlah peserta terbatas
  • Pengetahuan tidak dapat disebarluaskan.

Training ini dirancang khusus agar peserta memperoleh bekal dalam menyusun program pelatihan secara terpadu dalam perusahaan, maupun untuk eksternal mulai dari perencanaan sampai evaluasi akhir dan tindak lanjut atas hasil pelaksanaan program pelatihan tersebut, dan juga berguna bagi para trainer yang sering memberikan pelatihan bagi organisasi, perusahaan lainnya.

TUJUAN TRAINING FOR TRAINER

  • Mengetahui metode mengajar yang benar
  • Mampu mengajar secara sistematik
  • Mampu menjadi teladan apa yang telah diajarkan
  • Mampu menjadi instruktur yang professional
  • Mampu melengkapi peranan sebagai pemimpin kerja

PARTICIPANT

Para perwakilan menejemen/divisi/departemen, bagian DIKLAT kandidat trainer organisasi dan siapa saja yang dalam pekerjaan/aktifitas kerjanya berhubungan dalam kegiatan belajar mengajar serta melakukan bimbingan.

COURSE OUTLINE

  • Membangun sikap dan berpikir positif terhadap diri sendiri
  • Kunci Sukses Keberhasilan seorang Trainer.
  • Motivasi seorang trainer
  • Mengembangkan kreatifitas
  • Trainer yang profesional
  • Analisis kebutuhan pelatihan
  • Analisa karakter peserta pelatihan
  • Mendesain program pelatihan
  • Menetapkan Tujuan Pelatihan
  • Mengembangkan Outline Pelatihan
  • Mengaplikasikan prinsip Adult and Accelerated Learning
  • Ketrampilan komunikasi & presentasi
  • Listening skills
  • Menghadapi peserta dan situasi sulit.
  • Mengenal alat peraga atau aktivitas games dan role-play dengan baik.
  • Evaluasi pelatihan

 TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

INSTRUCTOR TRAINING

 

Dr. Maria Eko Sulistyowati, Psikolog, MM, LCPC. / Teams

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Advanced Valve Technology (Design, Selection, Installation, Applications, Inspection, Maintenance & Troubleshooting)

COURSE DESCRIPTION

A valve may be defined as any device that stops, starts, or changes the direction of magnitude of any fluid flow or its pressure. Management is becoming more and more aware of the importance of valves in industrial plants and processes. In the hydrocarbon and natural gas industries, valves represent about 8% of new plant capital expenditures and about 10% of the maintenance budget for replacement purchases. The price of valve failure and leakage increases as the cost of process fluids rises. There are different types and valve functions that may be meat in any plant; that is why valve technology has high potentials nowadays.

On completion delegates will be familiar with:

– Different types of valves, and their construction.

– Valve applications and functions.

– Valve sizing and estimates

– Cavitation and noise in valves

– Troubleshooting of the valves and their maintenance

PARTICIPANT

– It is important for engineers, technicians, operation and maintenance groups.

COURSE OUTLINE

 – Introduction to valves

    • Types of valves:
    • Gate valve,
    • Globe valve,
    • Angle valve
    • Needle valve,
    • Butterfly valve,
    • Ball valve,
    • Plug valve and
    • Check valve.
    • Special service valve
    • Pressure safety valve (PSC)

– Valves action:

    • Stop or isolation valves, which, when in full opened or closed position, denote the starting or stopping of a stream flow.
    • Throttling valves which control the flow of fluids by reducing it as required.
    • Regulating valves that operate according to changes in line pressure to automatically increase or decrease flows and keep the line pressure constant

– Specialized valves:

    • Diaphragm valves.
    • Blow off valves.
    • Balance valves.
    • Diverting valves.
    • Pressure reducing valves.
    • Temperature regulating valves.
    • Various kinds of “overpressure” valves. (pressure safety valves PSV)
    • Hand control valve, knife valve, deluge valve, and blow down valve, slide valve .three way valve, four way valve, and automatic recirculation valve. All these valves are named as their service and shapes or actuators

– Valves Operation & actuators

    • Pneumatically,
    • Hydraulically,
    • Electrically operated.

– Factors affecting suitability and application of valves:

    • Fluid Properties
    • Valve Size
    • Valve Service
    • Fluid Friction Loss
    • Pressure and Temperature
    • Materials of Construction

– Valves maintenance

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

ADVANCED MAINTENANCE PLANNING, SCHEDULING, AUDITING & BENCHMARKING

INTRODUCTION:

The aim of an Maintenance Planning & scheduling is to maximize production equipment effectiveness in terms of economic efficiency and profitability. The maintenance planning & scheduling is effective if every effort is applied to eliminate in every case the cause of lost production due to equipment failure or to maximize equipment effectiveness.
The most efficient way of achieving this goal is through proper maintenance planning & scheduling. Hand-on experience is crucial for performing successful maintenance. Yet, many new engineers lack the experience to successfully manage a program. This is why so many readers regard the Maintenance Planning as the chief authority for establishing effective maintenance management in the real world.   It is designed to further develop many existing discussions in a more comprehensive and helpful way.

OBJECTIVES:

At the end of this course participants will be able to understand and practice the basics and fundamentals of the following Maintenance Planning foundation:

Overview on maintenance
Maintenance Policies
Maintenance planning & Scheduling
Maintenance budget and cost reports
Overview on CMMS
Maintenance Engineering & CMMS
Manage through KPI’s & Benchmark
Maintenance Activities Management
Maintenance contracts & outsourcing strategy & contractor management
Spares management
RCM
Audit

 

WHO SHOULD ATTEND:

  • Maintenance Managers, Planners, Engineers, Supervisors and qualified senior technicians.
  • Planning Managers, Engineers, planners and qualified assistance planners.
  • Production Managers, Engineers, Supervisors and qualified senior operators

 

OUTLINE:

  • General definition & Overview on maintenance

    (Vision, Mission, Classification, Management Process)

  • Maintenance policies

    (Principles, Culture, Processes, Optimization, Reliability Excellence)

  • Maintenance planning & Scheduling
  • Maintenance contracts & outsourcing strategy & contractor management
  • Manage through KPI’s & Benchmark
  • Overview on CMMS
  • Maintenance Engineering & CMMS
    –      Database modules
    –      CMMS maintenance work flow
  • How to utilize CMMS for Asset Management & Work Management & Planning and scheduling
  • Maintenance Activities Management
    –      Work site preparations
    –      Work program management
    –      Time management
    –      Analyzing
  • Maintenance budget
  • Spares management
  • RCM
  • Audit

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

Administrative Assistant Training

Training Administrative Assistant

COURSE DESCRIPTION

The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:

 

OBJECTIVES:

 To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.

You will Learn how to:

  • Develop and effective communication strategy with your boss and gain respect from other employees
  • Apply techniques for solving day to day administrative problems
  • Conduct efficient, effective meetings
  • Develop necessary business manual and records management processes
  • Demonstrate leadership and teamwork skills
  • Enhance your personal performance within your organization
  • Understand what your organization requires from you to increase your value
  • Realize how to develop your career
  • Project the right corporate image
  • Develop your stress management techniques
  • Build your confidence and learn how to delegate without creating an atmosphere
  • Discover how to influence your boss
  • Priorities when working for more than one boss

PARTICIPANT

Executive Secretary ,Administrative Assistant  I ,II ,III , Administrative supervisor & Manager

COURSE OUTLINE

Setting Goals:

  • Defining goals setting
  • Thought to motivate you to set goals
  • Separating real from neurotic goals from ideals to action

Improving and managing a successful relationship with your boss: 

  • Deepen on your understanding of your managers challenges
  • Setting a solid foundation in the partnership
  • The non-communication manager
  • Dealing with difficult personalities
  • Manager/Secretarial partnership
  • Managing stressful situations –how to stay calm
  • Making a decision, does your boss permit you to take initiative?

Developing a productivity working relationship with your boss –how to make a winning team?

  • How do you find out about each others personality traits to ensure a smooth working relationship?
  • Generating goodwill getting to trust each other?
  • How do you deal with your bosses changing moods?
  • Benefits of adapting your style to compliment your bosses style
  • Anticipating each others needs –how to deliver before you are asked?
  • What are the main prerequisites for being a winning team?

 

Working for more than one boss:

  • Setting priorities –deciding what can wait and what needs to be done now
  • Understanding the functions of our bosses and their priorities
  • The importance of open communications
  • Increasing your effectiveness by developing your organization skills

Communication:

  • Elements necessary for good communication
  • Step to communicate well
  • Charting out your personality
  • Understanding your strengths and stresses
  • To be aware of the communication process in business.
  • To use the appropriate communication medium
  • To be aware of the causes of communication breakdown.
  • To practise effective listening techniques
  • To identify the procedures for planning and preparing a successful presentation
  • To be aware of the use of visual aids and technology in presenting information
  • Communication and gender and age
  • Dealing with difficult personalities through the right communication skills.

Managing your time and operations to increase your personal effectiveness:  

  • How to optimize the use of your time?
  • To learn the techniques of effective time management
  • Planning the first ten minutes
  • Avoiding the busy trap

–         Understanding job priorities

–          Using the two-way communication

–          Prioritizing tasks

–          Using a tracking system

–          Understanding urgency

–          Addressing excuses

–          Achieving success

  • Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
  • To-do list
  • Goal setting

–         Rational goals

–         Directional goals

–         Muddling through

  • Value and cost of meeting
  • Types of meetings
  • Successful meeting leader and participants
  • Meeting process
  • The manager / secretary meeting the second magic ten minutes
  • Learn how to control time during meetings
  • Controlling your telephone
  • Dissolving time loss causes

Creative thinking & problem solving:

  • Defining problem solving
  • Planning your strategy
  • Exploring alternative decision
  • Taking real problems and working through them
  • Five style for dealing with conflicts

Creating a high profile:

  • Identifying the barriers
  • How to move forward
  • How to become more influential and productive
  • Report to your manager
  • Creating a personal action plan

Building your reputation- What makes you a top of the range Executive Secretary.

  • Who are the people you can learn from inside/ outside the organization
  • What is a mentor? Do you have one?
  • Dedication –how much should you enjoy the work you do take pride in it?
  • Loyalty and discretion –are the title white lies acceptable?
  • Appearance –does your personal appearance really reflect the worth you place in yourself
  • Good common sense and logic
  • Discipline, efficiency and ability to organize

Making the office technology work for you:

  • Making maximum use of your personal computer- Using the different software to organize your work.
  • Using e-mail to improve communication
  • The Internet – what it can do for you?

The future role of the PA/Executive Secretary:

  • The factors currently affecting your role
  • Changes to the role –is it an opportunity or threat?
  • The role in the future – where do we go from here?
  • What skill attributes and qualifications do you need?
  • Tips on ways to gain skills that will help you stay ahead.

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Reactive Power compensation and control in Electric power system

Reactive Power compensation and control in Electric power system Training

INTRODUCTION:

This training course presents reactive power compensation and an overview of modern practices in raising efficiency of power systems through application of reactive power and voltage regulation.

This training course starts with discussion about the structure of power systems from a power plant to the customer, and typical power system voltages in different parts of the system. Then, it explains how power losses and voltage drops in the power system may be reduced through compensation of reactive power either by shunt capacitors for an inductive load or shunt reactors for a capacitive load. Arrangement of a shunt capacitor bank and a sequence of its design is considered as well. Explanations are supported by numerous drawings, photos of actual equipment and the example showing how to design shunt capacitor bank.

OBJECTIVES:

Upon completion of this course, the participant shall be able to;

  • Understand concepts of power factor
  • Understand disadvantages of poor power factor  and requirements of reactive power compensation
  • Understand aspects and methods of Reactive Power Compensation.
  • Understand about harmonics, sources of  harmonics, effect of harmonics.
  • Understand relationship between reactive power compensation and harmonics

 

WHO SHOULD ATTEND:

The course is intended for : Electrical  Engineers & Technicians who work for electric utilities and transmission system operating companies who are involved in the planning, engineering, specification, and operation of power transmission systems.

Course Outline

  • Fundamental of Reactive Power Compensation.
  • The methods adopted for reactive power compensation.
  • Power factor and its effects, need for control of power factor
  • New solutions for reactive power compensation.
  • Basics of Harmonics, sources of harmonics, effect of harmonics
  • Harmonic analysis and total harmonic  distortion
  • Harmonic distortion solutions
  • Voltage stability
  • Power transfer limits
  • Voltage collapse
  • Shunt compensation
  • Shunt reactors
  • Shunt capacitors
  • Synchronous condensers
  • Series compensation
  • Series capacitors
  • Sub-synchronous resonance and solutions

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

Training Electrical Equiptment Maintenance

COURSE DESCRIPTION

This course is designed to meet the training needs of plant maintenance personnel engaged in the day-to-day troubleshooting and fault correction of industrial electrical equipment. It is appropriate for electrical maintenance personnel in need of a review of electrical basics and an introduction to more complicated industrial controls and test equipment. It is also suited for mechanical maintenance personnel that take part in plant electrical maintenance activities. The course can be customized to include examples of specific components, test equipment, and documentation found at the plant.

PARTICIPANT

  • Electric Engineer/ Supervisor/ Superintendent
    • Power Plant Maintenance Engineer/ Supervisor/ Superintendent
    • Power Plant Operation Engineer/ Supervisor/ Superintendent
    • Everybody or professional who wants to broaden knowledge or gain Benefit from this course

COURSE OUTLINE

Introduction to electrical equipment maintenance, testing and troubleshooting
• Why maintain and test
• Overview of electrical preventive maintenance and testing
• Planning an EPM program
• Overview of testing and troubleshooting methods
• Review of dielectric theory and practice

Electrical safety, switching practices and precautions
• Introduction
• Electrical fire emergencies
• Effects of electrical shock
• First aid

Direct current voltage testing of electrical equipment
• Direct current voltage testing of insulation
• DC testing methods
• Transformer
• Cable and accessories
• Electrical switchgear and circuit breakers
• Motors and generators
• Evaluation of test data readings
• Precautions when making direct current test

Alternating current voltage testing methods
• Power factor and dissipation factor test methods
• Description of the power factor test equipment
• Basic test connections (test modes) for PF testing
• Safety precautions with PF testing
• PF testing of electrical apparatus insulation

Maintenance of electrical equipment
• Preventive maintenance of transformer
• Transformer testing
• Maintenance of cables
• Cable failures and their analysis
• Electrical switchgear maintenance and care
• Infrared inspection of electrical equipment
• Motor and generator maintenance
• Testing of motor and generator

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Manajemen Logistik

Deskripsi Manajemen Logistik

Materi pelatihan ini memberikan gambaran dan bahasan mengenai:

  1. pengertian dan perkembangan manajemen logistik,
  2. system manajemen logistik,
  3. penerapan manajemen logistik,
  4. operasional kegiatan logistik,
  5. pengelolaan barang, dan
  6. pengendalian logistik.

 

Tujuan Manajemen Logistik

Setelah mengikuti pelatihan ini, peserta pelatihan diharapkan mampu:

  1. Memahami pengertian dan perkembangan manajemen logistik
  2. Memahami mengenai system manajemen logistik
  3. Memahami bagaimana cara menerapkan manajemen logistik
  4. Memahami bagaimana cara melakukan pengelolaan barang, dan
  5. Memahami bagaimana cara melakukan pengendalian logistik

Materi Manajemen Logistik

1.    Arti penting manajemen logistic

  • Mengenal manajemen logistic
  •  Perkembangan manajemen logistic
  •  Jenis barang dalam manajemen logistic

2.    Sistem manajemen logistic

  • Penerapan sistem manajemen logistic
  • Unsur-unsur sistem manajemen logistic
  •  Sinkronisasi manajemen logistic

3.    Penerapan manajemen

  • Informasi logistic
  • Unsur-unsur transportasi
  •  Keuangan pendukung kegiatan logistic

4.    Operasional kegiatan logistic

  •  Karakteristik operasional
  • Biaya operasional
  •  Alat angkut operasional

5.    Pengelolaan barang

  • Persediaan barang
  • Penyimpanan barang
  • Penanganan barang

6.    Pengendalian logistic

  • Penerapan pengendalian logistic
  • Inspeksi manajemen logistic
  • Manajemen persediaan

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

MANAGING CONTRACT RISKS, PERFORMANCE & NEGOTIATION IN OIL & GAS INDUSTRY

DESKRIPSI

Sebagian kontrak yang di buat selalu dibarengi dengan resiko yang berpotensi menimbulkan perubahan dan perselisihan diantara mereka yang terlibat dalam kontrak tersebut. Adanya potensi perselisihan dapat mengurangi nilai dan tujuan menurunkan kinerja kontrak.Penyebab munculnya risiko ini bisa disebabkan adanya perubahan dan perselisihan yang berakar pada detail dari paket tender dan kontrak yang terkait. Hal ini dapat mempengaruhi profitabilitas, reputasi, pangsa pasar dan citra baik pelanggan dan kontraktor, seperti tender mengakibatkan membeli layanan salah dan bahan pada harga yang salah.

            Pelatihan ini akan membekali peserta dengan beberapa pengetahuan, diantaranya :

  • Menerapkan Pendekatan Pasar dan Pasokan analisis rantai yang efektif
  • Perencanaan tender dan membangun strategi kontraktor
  • Resiko kontrak, megelola dan kesempatan untuk mendapatkan nilai kontrak yang lebih besar
  • Meningkatkan ketrampilan negosiasi kontrak dan efektivitas pengelolaan kontrak kinerja

MATERI KHUSUS

  1. Principles of Procurement & Supply Chain Management (PSCM)
  2. Contracting Cycle, Strategy and Development
  3. Managing Contract  Risks & Performance
  4. Contract Negotiation & Dispute Resolution
  5. Contract Major Clauses, Completion & Close Out
  6. Study Case & Workshop:
  7. Quick Reference Guides:
  • Procurement,  Strategic Sourcing & Supply Chain Management
  • Market Power quadrant
  • PSCM Portfolio Analysis & Strategy
  • PSCM  and Contracting Cycles
  • Contracting strategy  & African Flag Contracts Map
  • Contract Package Preparation
  • Work Scope Statement
  • Bidding Process
  • Bid Evaluation Criteria
  • OE & Awarding Contract
  • Maximizing Contract Value
  • Risks & Opportunity workshop
  • Contract  Performance Management Key Elements
  • Performance Based Contracting
  • Performance Progress Monitoring and Control
  • Payment and Milestones
  • Negotiation in Contract
  • Negotiation Source of power, Tactics, BATNA, ZOPA
  • PIOC Focus (Problem, Interest, Option, Criteria)
  • Dispute resolution
  • Force Majeure, Liquidated Damage, Warranty, Acceptance, etc
  • Contract completion & Close out
  • Contract Post Mortem & Lesson Learnt
  • Pre Test
  • Market & Portfolio Case
  • Contracting Strategy Case
  • Tender & Bid Evaluation Case
  • Contract Negotiation Case
  • Contractor  Performance Meeting Case
  • Post Test
  • RFx
  • Contract Terms & Glossary
  • Negotiation strategies
  • Incoterms 2000 Quick Reference
  • Contract  Types & Risks Guidelines
  • Practical Guides  and Articles of Tender and Contracting Strategy
  • Dangerous Words and Phrases Chart to Streamline Contract Reviews

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Internal Auditor Training

Description
Internal audits are extremely valuable tools because they provide independent and objective assessment of compliance with defined business and other requirements. This course introduces participants to all aspects of Internal Auditing. The course covers audit planning, scheduling, auditing and review. It is applicable for all management systems, whether they’re based on international, industry or best practice models. The course has a mixture of theory and practical based exercises.
Benefits of the course
You will leave the training course and be able to:
  • Plan and conduct effective audits
  • Work as part of a team to improve the business
  • Confidently assess processes
  • Make effective contributions to the decisions of the management team
Outline of the course
  • Introduction to Audits
  • Process mapping
  • Planning Audits
  • Scheduling Audits
  • Questioning techniques
  • Observation and Listening skills
  • Managing corrective actions
  • Raising Non-conformances
  • Identifying good practice and opportunities for improvement
  • Practical exercises

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Customer Service Excellence

INTRODUCTION

In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.

This fast moving, highly interactive programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.

The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it.  Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.

Participants will develop the following competencies

  • Understand and be able to exploit, the relationship between Price, Quality and Value
  • Understand which activities add value and which destroy it.
  • Gain invaluable insights into the workings of the customers mind; how influence works and understand the science of persuasion
  • Develop tools and techniques that will consistently build value and enhance both the customer’s experience and also the organisation’s profits

WHO SHOULD ATTEND?

  • Customer service professionals, managers, quality management personnel, voice of the customer analysts
  • All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
  • Marketing Professionals looking to gain and maintain a compelling strategic edge

PROGRAMME OBJECTIVES

  • Understand the true meaning of value and how customer service is the key to success
  • Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
  • Understand how to build a customer focused culture
  • Learn how to lead customer service performance and professionalism in their organisation
  • Learn how improving customer service will improve business performance and the customer’s experience
  • Gain the necessary skills to recruit, train and motivate staff
  • Understand how to develop and improve internal service standards

TRAINING METHODOLOGY

This programme is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using programme materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues. This programme synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills.

PROGRAMME SUMMARY

  • Learn how delivering excellence in customer service is a way of driving greater return on investment
  • Understand and be able to articulate why business must be aligned around the customer to succeed
  • Understand the role of strong leadership as an aid to decision making on customer service issues
  • How to encourage a philosophy and culture of ‘living and breathing customer service excellence’ in your organisation
  • How to ensure you are attracting, motivating and retaining the best people
  • Why skills training and development in staff is essential to excellence in customer service
  • How to use high performance coaching techniques
  • How to encourage positivity in the workplace

SEMINAR OUTLINE

The Business Case for Customer Service Excellence

  • Why excellence in customer service is a hot business boardroom issue
  • Understanding what your customers expect
  • Benchmarking for competitive success
  • Understanding that benchmarking is not always the answer
  • Meeting and exceeding changing customer expectations
  • Assessing your organisational culture for customer service focus
  • Core foundations for building a customer centric culture
  • Overcoming obstacles to customer service excellence

 

Improving Customer Service Standards

  • Showing your customers you are serious about providing customer service excellence
  • Resolving customer service challenges positively
  • The six hats problem solving approach
    • Shifting perceptual positions
    • Resolving complaints, disputes and conflict
    • Role modelling top performers in customer service
  • Moving closer to the customer – rapport skills to build better relationships

Creating a culture of Service Excellence through continuous learning

  • What is a learning organisation?
  • Creating a vision for customer service excellence and continuous learning in your organisation
  • Applying continuous learning strategies to customer service excellence
  • Planning for change – using the Neurological levels model
  • Leading by example – teaching others through behavioural excellence
  • There is no failure only feedback – moving forward for personal and business growth
  • Building team work, cooperation and collaboration with colleagues

 

Hiring excellent Customer Service personnel

  • The importance of a strong value set in customer service delivery excellence
  • Core customer service qualities and competencies
  • The transferability of customer service skills
  • Retaining and motivating your best people
  • Developing staff engagement in the business
  • Understanding the psychological contract and its impact on staff
  • Using rewards and incentives to motivate performance
  • The importance of the team leader/supervisor in frontline staff employment
  • Addressing ‘real life’ work challenges in customer service excellence

 

Assessing Customer Service training and development programmes

  • Why skills training is on the boardroom agenda of successful organisations
  • How to develop customer service excellence to compete in a global marketplace
  • What to look for when choosing a skills development or training programme
  • Addressing attitudinal issues in learning
  • Assessing the impact of customer service training in the workplace on the customer, the team and the business
  • High performance coaching methods for customer service excellence and staff retention
  • Maintaining positivity in the workplace
  • Action planning to take the learning back and develop it further

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Marketing Communications and Brand Management

INTRODUCTION

This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice.

WHO SHOULD ATTEND?

  • All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations

PROGRAMME OBJECTIVES

  • Explain the role and win support for marketing communications from more senior executives
  • Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media
  • Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives
  • Manage marketing communication and brand support activities using both offline and on-line media
  • Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility

PROGRAMME SUMMARY

Effective marketing communications and brand support activities rely on understanding how to influence and build relationships with stakeholders, as well as coordinate activities using appropriate tools.

This programme covers in detail the skills, knowledge and abilities marketing professionals need to plan, implement and evaluate such activities within their organisations and that are appropriate to their internal and external audiences.

SEMINAR OUTLINE

HOW MARKETING COMMUNICATIONS WORK

  • The communications process
  • How audiences process information and make decisions
  • Establishing and maintaining successful stakeholder relationships
  • Above and below the line activities
  • Ethics, responsibility and codes of practice
  • Understanding global audiences and communication challenges

THE MARKETING COMMUNICATIONS MIX

  • How and when to use the tools: advertising, sales promotion, public relations, direct marketing, personal selling
  • Choosing between the different medium: broadcast, print, outdoor, digital, social media, in-store
  • Co-ordinating and integrating marketing communication activities
  • Insights into media planning and buying
  • Developing effective messages using the different types of appeals
  • Creating content audiences pay attention to and understand

Managing Marketing Communication Programmes and Campaigns

  • Selecting between the different marketing communication strategies
  • Frameworks for planning communication activities
  • Developing advertising and sales promotion campaigns
  • Developing public relations and direct marketing campaigns
  • Finances: forecasting expenditure and allocating budgets
  • Metrics and evaluating the effectiveness of communication activities

Developing and Managing Brand Identity

  • Elements of a brand: logo block, strapline, typefaces, typography, colours, tone of voice, photographic style, grids
  • A-Z steps for building a brand: researching markets, finding a niche, putting your culture and identity into words, creating the brand manual, explaining the brand to different audiences, keeping your brand alive
  • More complex branding decisions: naming families, positioning, extensions, multi-branding, repositioning
  • Reproducing the brand: online, video, brochures, stationery, packaging, signage, promotional items, uniforms, vehicles
  • The people aspects: finding champions to keep you on-brand, persuading customers to pledge loyalty to your brand, defending against internal and external threats
  • Best practice branding case studies

Action Planning

  • Putting it all together: developing a marketing communications plan tailored to your organisation and stakeholders
  • Identifying and setting priorities for implementation
  • Winning support from key internal personnel for implementation
  • Personal coaching: presenting the challenges you will face implementing your plan, for feedback and support
  • Developing a personal action plan based on your strengths and areas for development identified during this programme

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Managing Service Quality and Customer Satisfaction

INTRODUCTION

Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:

  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expectations
  • Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers

WHO SHOULD ATTEND?

  • All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
  • Marketing professionals looking for a compelling strategic edge in the market
  • Team leaders looking to relate to their teams and to higher management

PROGRAMME OBJECTIVES

  • Describe how to use Quality Management tools and methods
  • Build strong customer relationships
  • Help influence and set customer expectations
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
  • Implement improved people skills to enhance customer service
  • Improve service to internal customers as well as external customers
  • Use skills to build effective relationships

COURSE OUTLINE

After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.

This programme will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world-class service provider and the envy of all other internal customers.

INTRODUCING QUALITY MANAGEMENT AND CUSTOMER SERVICES

  • Introduction to Quality Management
  • The history of Quality in business
  • Basic Quality concepts
  • What is it that Customers want
  • How can we calculate the total cost of Quality
  • Customer satisfaction is a perception and can be managed
  • Setting customer expectations
  • Changing internal perceptions
  • Getting closer to customers, understanding value
  • Understanding customer needs and expectations
  • Commitment starts at the top of the organisation

SERVICE QUALITY TOOLS & TECHNIQUES

  • Five steps to Effective Quality Management
  • Beginning with measurement
  • Then we need methods of Control
  • Continuous Improvement
  • Service Quality Tools and Techniques
  • Questionnaires
  • Pareto Analysis
  • Nominal Group Technique
  • Cause and Effect Analysis
  • Solution Effect Analysis
  • Selection Grid

MANAGING CUSTOMER EXPECTATIONS

  • Exceeding customer expectations every time
  • Determining how to exceed expectations
  • It’s the little things that matter – increased satisfaction at minimal cost
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction
  • Maximise the value you deliver
  • Understanding different customer styles

PEOPLE SKILLS TO DELIVER EXCELLENT CUSTOMER SERVICE

  • Back to basics – communicating with our customers
  • Identify Listening Styles for you and your customer
  • Building Rapport
  • Influencing skills
  • Persuasion techniques
  • Dealing with Difficult Customers
  • Understanding Customer Behaviours
  • Understanding where Anger comes from
  • Developing Emotional Intelligence

MAKING IT HAPPEN

  • Using the tools, models and techniques discussed so far in 2 case studies
    • A Real-Life case study (in small teams)
    • Your own work situation (in same-company groups or alone)
  • Tools and approach to be used to include
    • Integrated Quality Management Systems
    • ISO
    • Balanced Scorecard
    • Six Sigma
  • Producing a Plan of Action to take back to the office
  • How to improve customer satisfaction in 5 quick steps

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Flow Measurement and Custody Transfer

Introduction

Custody Transfer defines the point at which ownership changes hands for the process product being measured. This transfer is unique among flow-meter applications since money changes hands and accuracy requirements are higher than they are for most other applications. The custody transfer system must generate detailed and indisputable cargo reports, based on accurate flow measurements and calculations.

This intensive and highly practical seminar include the main principles and applications of traditional and latest process flow measurements techniques and relates them to the importance of high accuracy (±0.125% or better) that is required for implementing successful custody transfer operations. It is designed to help organisations achieve the required strategic goals through better understanding and sound applications of these techniques.

This seminar will highlight:

  • The laws governing fluids and gases
  • Important principles of flow-metering including accuracy and repeatability
  • Main types and applications of Flowmeters with emphasis on custody transfer
  • Flowmeter proving and calibration techniques

Objectives

This course introduces participants to a variety of flow measurement technologies and systems that are used custody transfer applications, and gain an understanding about how measurement systems can work properly and accurately.

At the end of the seminar, the participants will:

  • Have a sound understanding of relevant fluid and gas Laws that are needed for the use of flow measurement devices.
  • Understand the main requirements of custody transfer systems.
  • Appreciate the main requirements of flow measurements including accuracy and repeatability.
  • Be knowledgeable about up-to-date flow measurement meters including differential pressure (DP) measurement, turbine meters, positive displacement meters, Coriolis flow measurement, Magnetic and ultrasonic flow measurement.
  • Gain the ability to determine if a metering system is adequate for the purpose, select appropriate custody transfer metering systems and identify potential problems.
  • Learn about the principles and applications of Multiple meters/meter runs, Flow computers, Quality systems, Calibration, Meter Runs, Proving and Supporting Automation.

Who Should Attend?

This seminar is highly relevant to personnel needing a basic understanding of Custody Transfer concepts and requirements and fluid flow measurement techniques and applications.

This course is suitable to a wide range of professionals but will greatly benefit:

  • Engineers and Technicians of all disciplines
  • Instrumentation Personnel
  • Procurement and quality control personnel
  • Inspection and Maintenance engineers

SEMINAR OUTLINE

Introduction – Basic Fluid and Gas Laws

  • Custody Transfer principles and requirements
  • Pressure, Viscosity, Flow Volume, Continuity Principle, Energy Law (Bernoulli’s)
  • Flow Configurations (Flow Profiles), Laminar Flow, Turbulent Flow
  • Reynold’s Number, Flow Losses (Friction Losses)
  • Ideal and Real Gases, Gas Laws, Boyle’s Law, Charles’s Law, Gay-Lussac’s Law

General Characteristics and Performance of Flow Meters

  • System Characteristics and Flow range
  • Performance, Accuracy, Stability and Repeatability, Sensitivity, Noise, Linearity, Reliability
  • Flow modification and meter runs
  • Applications and Usage, Sizing
  • Temperature and Pressure Measurements

Types and Applications of Flow Meters

  • Differential Pressure (DP) Flow Meters, Orifice, Venturi, Nozzles,Pitot tubes
  • Positive Displacement (PD) Flow Meters, Rotor, Oscillating Piston, Oval Gear
  • Turbine Flow Meters, Conventional and Helical
  • Problems with Erosion, corrosion, Cavitation and Obstructions
  • Uses and Applications, Installation requirements and Standards

Types and Applications of Flow Meters (Continued)

  • Ultrasonic Flow Meters
  • Magnetic Flow Meters
  • Coriolis Flow Meters
  • Uses and Applications, Installation requirements and Standards
  • Straight run requirement

Flow Measurement Systems and Custody Transfer Considerations

  • Custody Transfer Requirements
  • Meter Factor
  • Proving Systems; Direct, Indirect, Master Meter, Volume, Displacement
  • Custody Transfer Skids
  • Flow Computers and Communication
  • Temperature and Pressure Measurements

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Understanding Diversity

Deskripsi

Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, dua masalah umum tentang keragaman adalah budaya organisasional bermusuhan dengan yang dirasakan pekerja dan masalah stereotip. Banyak masalah mengenai budaya organisasi yang dirasa bermusuhan datang dari sebagian orang yang dilindungi oleh undang-undang. Masalah ini bisa diatasi dengan melakukan usaha untuk menciptakan budaya yang bersifat memihak dan tidak merugikan orang/kelompok lain. Masalah lain timbul karena streotip – penyebarann berita yang negatif – didasarkan pengalaman masa lalu sekelompok orang dan berusaha mempengaruhi orang lain. Akibat dari masalah-masalah diatas adalah terbatasnya dan sedikitnya terjalin interaksi yang akan merugikan jangka panjang. Pelatihan ini akan memberikan pemahaman mengenai understanding diversity serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.

  

Tujuan

Setelah mengikuti pelatihan ini, peserta diharapkan dapat :

  1. Memahami konsep understanding diversity;
  2. Memahami pentingnya saling menghargai dan menghormati keragaman;
  3. Menjadikan keragaman menjadi sebuah pelengkap di dunia kerja

Materi

  1. Konsep understanding diversity
  2. Pemahaman keragaman
  3. Manfaat adanya keragaman
  4. Masalah yang sering muncul terkait keragaman
  5. Solusi dan penanganan
  6. Studi Kasus dan Diskusi

   

Peserta

Training ini diperuntukkan bagi:

  1. Staff, Supervisor, Manager ataupun level diatasnya dari Divisi SDM, ataupun divisi lainnya yang membutuhkan training ini;
  2. Praktisi atau Profesional yang ingin menambah pengetahuan mengenai understanding diversity

 

Durasi : 2 Hari

Fasilitas dan Investasi

  • Fasilitas: Hard Copy Materi, USB Flashdisk, Training Kits, Coffee Break & Lunch, Sertifikat, Foto Group, Souvenir;
  • Investasi sebesar Rp. 4.850.000,- per peserta non residential. (Yogyakarta, Jakarta, Bandung )
  • Investasi sebesar Rp. 5.500.000,- (Enam Juta Rupiah) per peserta residential 2 malam minimal 2 peserta dari perusahaan yang sama.*
  • Harga tidak termasuk pajak.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Introduction to Energy Trading and Hedging

Course Overview

This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course.

Who should attend

  • Derivatives sales and trading personnel
  • Structurers
  • Risk control, risk management and audit personnel
  • Asset Liability Managers
  • Asset managers
  • Corporate treasury
  • Hedge Fund Managers

 

Course Outline

  • Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity)
  • Natural Gas Index Pricing
  • Crude Oil Pricing
  • Understanding the Forward Curve
  • Energy Forward Curve Behavior – Backwardation/Contango/Cyclicality
  • Basic Hedging Instruments – Futures Contracts and Forwards
  • Basic Hedging Instruments – Fixed-for-Float (Fixed) Price Swap & Basis Swaps
  • Futures Versus Forwards Versus Swaps
  • Transforming Risks using Derivatives
  • Basic Risk Reporting – Position Reports and Mark-to-Market Reports
  • Basic Risk Reporting – Profit/Loss Reports and Value at Risk Reports
  • Managing and Controlling Risk Reports

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Finance For Non Financial Staff

WHO SHOULD ATTEND?

This program is intended for all non -finance Supervisors and Managers.

LEARNING OUTCOMES

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.

COURSE OVERVIEW & CONTENT

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

  • Getting The Facts Straight
  • Types Of Organizational Financial Plans
  • Read Annual Reports
  • A Review Of Financial Terms
  • The Accounting Cycle
  • The Key Reports
  • Understanding Debits And Credits
  • Your Financial Analysis Toolbox
  • Identify And Analyze Important Financial Data And Make Financial Decisions
  • The Basics Of Budgeting
  • Explain What Budgets Are And How To Prepare Them

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Electrical Engineering for Non-Electrical Engineers

Description

This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less).

After participating in this course you will be able to:

  • Understand and apply electrical code requirements
  • Design electrical systems in compliance with the code
  • Broaden your knowledge of electrical equipment, wire and cable applications
  • Relate electrical code to grounding and bonding requirements
  • Determine the code requirements for motor applications, substations, and high voltage lines

Who Should Attend

Non-Electrical Engineers • Project Engineers • Operations & Maintenance Engineers • Managers • Construction personnel • Plant & Facility Engineers • Inspectors & Municipal personnel • Electrical Contractors

 

Course Outline

  • Electric power & circuit fundamentals
  • Power quality
  • Major electrical equipment
  • Electrical power generation
  • Load characteristics & conductor sizing
  • Fault calculation & protection system
  • Standards & codes
  • Design procedures
  • Motor branch circuit design
  • Feeder circuit design

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Event Management

COURSE AIMS

The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.

The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for event organisers who wish to learn practical techniques for successful event management.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • A knowledge and understanding of what an ‘event’ is
  • A knowledge and understanding of the process of event management
  • Skills in how to conduct a stakeholder analysis
  • A knowledge and understanding of risk and hazards
  • Skills in how to conduct a risk assessment
  • Skills in exploring opportunities for the event
  • Basic management skills
  • Skills in how to use planning tools
  • Organisational skills
  • A knowledge and understanding of budgets
  • Skills in controlling finances
  • Post-event evaluation skills

 

 

COURSE CONTENT

Understanding Event Management

  • What is an ‘Event’?
  • Role of the Event Manager
  • Phases of Event Management

Event Management

  • How to establish your credibility as a leader
  • Understanding the challenges people newly promoted face
  • Creating a team vision
  • Adapting your leadership style to suit different situations
  • Effective delegation skills
  • Make employees accountable and responsible
  • Giving positive and negative feedback
  • Utilising feedback to modify employee behaviour
  • Providing ‘constructive’ criticism
  • Identify your strengths and weaknesses
  • Initiation – purpose and objectives
  • Stakeholder analysis – needs, expectations, influence
  • Managing Risks
    • Risk Assessment
    • Risk Response

The Event Project Life Cycle

  • Planning schedule
  • Timeline – countdown to success
  • Key event elements
  • Planning documentation
  • Event Planning Worksheets
  • Planning – Opportunities, Risks, Any Modifications Needed?
  • Implementing The Planning
    a. Risk
    b. Content
    c. Cost
    d. Schedule
  • Time Management
  • Prioritising Tools

The Written Event Plan

  • Types Of Event
  • Complexity
  • Scale Of Event
  • Legal Requirements
  • Client Requirements
  • Resources

Tools for Event Management

  • Prioritising Tools
  • Grid Analysis
  • Paired Comparison
  • Covey’s Matrix

Organising Tools

  • Critical Path Analysis
  • Gantt Charts
  • Brainstorming
  • Mid Mapping

Managing People

  • Delegating
  • Motivating
  • Methods of Communication

Marketing

  • Marketing Strategy
  • Market Analysis
  • The Marketing Mix
  • Advertising and promoting the event

Event Promotion

  • Advertising
  • PR
  • Word of Mouth
  • Direct Marketing
  • Press Releases
  • Target Market
  • Resources Needed
  • Schedule

The Media Kit

  • What Is It?
  • Press Release Including The ‘5 W’s’ (What, Where, Who, Why and When)
  • Event Programme
  • Sponsor Information
  • Interview Possibilities, Times and Contact Details of any ‘Stars’

Visiting the Venue

  • Adaptation
  • Communication
  • Pre-Events / Post-Event Briefings
  • Utilities and Electricity
  • Sound System
  • Food
  • Portable Toilets
  • Planning and Control Documentation
  • Record and Seat Arrangement

Budgeting and Financial Control

  • Understanding the purpose and uses of budgets
  • Budgetary Control
  • Revenue and Profit
  • Cash Flow Forecasts
  • Monitoring Cash Flow

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Innovation and Critical Thinking Training

COURSE AIMS

Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic
  • Discuss the importance of creative and critical thinking
  • Understand why some people are naturally creative, but also how everyone can develop their creativity
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems
  • Apply the methods and tools to generate ideas for improving areas of their own work
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace
  • Recognise the difference between left and right brain thinking
  • Get a roadmap for developing your critical thinking skills
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity
  • Define the logical approach to critical thinking and innovation
  • Determine your preferred problem-solving style
  • Identify and overcome barriers to critical thinking

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation.
  • Understand what innovation is and is not.
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches.

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation.
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation.
  • Generate innovations within the culture.
  • Identify the innovation culture within your own organization.

Where Do Other Types of Thinking Fit In?

  • Left- and Right-Brain Thinking
  • Whole-Brain Thinking
  • Recognising the differences between lateral and logical thinking
  • Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group.
  • Recognise the elements that cause barriers.
  • Create ideas to “drive out fear”.
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations.

Prioritise Implementation of Innovations

  • Use various quality tools to prioritize the implementation of the innovations such as multi-voting and priority evaluation.
  • Prioritise the order to implement the innovations.
  • Prioritise order to implement within each innovation.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Customer Complaint Handling Training

COURSE DESCRIPTION

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive.

Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course.

Customer Complaint Handling Training Course – Course Aims

This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

Customer Complaint Handling Training Course Objectives

By the end of the session, attendees will:

  • Understand what a complaint is and why people complain
  • Know what drives complaints in their individual organisation
  • Understand the skills and approaches needed to deal with customer complaints
  • Be more pro-active in identifying and fixing the things that cause complaints
  • Have a process to follow when dealing with a dissatisfied customer

Customer Complaint Handling Training Course Content

  • Why People Complain
  • Complaint Handling Skills
  • Getting to the Root Cause
  • Dealing with Complaints
  • Being Pro-active
  • Complaints Procedure

Customer Complaint Handling Training Course Benefits

  • Loyal customers who re-use and become advocates for your brand
  • Less paid out in refunds or compensation
  • Happier and more motivated staff
  • Overall less complaints

PARTICIPANT

Anyone in a customer facing role (face to face and telephone) who deals with complaints.

COURSE OUTLINE

Why People Complain

  • What drives someone to complain to a business
  • Feelings and emotions demonstrated during a complaint
  • Common reasons for complaints in the business
  • The impact of not dealing with complaints effectively

Complaint Handling Skills

  • The skills needed to handle customer complaints effectively (i.e. Empathy, Questionning, Asseertiveness)
  • What each of the skills do and when will they be required
  • A simple model to use when handling complaints

Getting to the Root Cause

  • Using questioning techniques to gather all of the facts
  • Showing a customer that you are there to help
  • Using the fact find to calm the customer

Dealing With the Complaint

  • Your body language, voice and the words you use during a complaint
  • Your response when a customer complains
  • Diffusing difficult situations
  • Using the skills in simulated exercises

Being Pro-active

  • Identifying what the causes of complaints are in your business
  • Looking out for reasons why people might complain and fixing it before it gets to a complaint
  • Gathering feedback from customers about their overall experience

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

 

 

Training Effective Planning and Organising

COURSE AIMS

When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life.

The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers.

WHO WILL BENEFIT FROM THE COURSE?

Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Be able to define what is planning
  • Understand planning components
  • The main stages of planning
  • Examine current habits and routines that are not organized
  • Improve your Time Management
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Identify the principles of prioritising
  • Giving and writing clear instructions
  • Allocate resources to achieve objectives
  • Use SMART objectives and targets to deliver goals
  • Know how to plan, schedule and prioritise your activities
  • Improve your communication to the team
  • Understand and demonstrate effective communication skills, including conflict resolution
  • Identify your own development needs and action plan to improve them

 

COURSE CONTENT

Defining Planning and Organising

  • Definition of Planning
  • Definition of Organising
  • Symptoms of Bad Planning and Organising
  • Benefits of Good Planning and Organising

Analysis of Current Time Management Issues

  • Definition of an Effective Time Management
  • Benefits of Good Time Management
  • How Well Do I Manage My Time?
  • Barriers to Effective Time Management
  • Overcoming Barriers
  • Setting Limits
  • Managing Interruptions
  • Time Management Principles

Setting Clear Goals and Objectives

  • Setting SMART Goals
  • Writing Objectives
  • Setting Business and Personal Goals

Planning and Organising your Workplace

  • Key Elements of Planning and Organising
  • Dealing with Paperwork and Admin
  • Completing a Schedule for the Year/Month/Week/Day
  • The Planning Process
  • Leadership and Coordination
  • Practising Using the Planning Process

Principles of Prioritising

  • Efficiency vs Effectiveness
  • The 80:20 Rule
  • Prime Time
  • Important and Urgent Matrix
  • Diving Tasks
  • The Concept Of Back Planning

Remove the Clutter

  • Just Do it
  • You Don’t Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place for Everything and Everything in its Place

Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Your Control
  • Case Study
  • To Do Lists
  • Using Day Planner

Paper and Paperless Storage

  • Finding a System that Works for You
  • Making it Consistent and Time Sensitive
  • Archiving

Organisation in Your Work Area

  • Keeping Items Within Arm’s Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow

Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks

Organizing Your Inbox

  • Setting Delivery Rules
  • Folder and Message Hierarchy
  • Deal With E-mail Right Away
  • Flag and Highlight Important Items

Avoid the Causes of Disorganisation

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits

Discipline is the Key to Stay Organised

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organisation Be Part of Your Life
  • Plan for Tomorrow, Today

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Presentation Skills – Presenting with Impact and Conviction

COURSE AIMS

Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience.

This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience.

WHO WILL BENEFIT FROM THE COURSE?

This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

      • Learn how to focus on the needs of the audience
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Know how to include only what is relevant in a presentation
      • Develop skills to be more concise when presenting
      • Discover strategies to improve the structure and organisation of your presentation
      • Know the correct format and presentation of reports, graphs and visual aids
      • Create targeted PowerPoint presentations
      • Learn how to develop hand-outs
      • Develop strategies to encourage and handle questions in presentations
      • Identify the purpose of a presentation and the objectives intended to achieve
      • Structure the material logically
      • Organise and tailor the presentation to suit the profile and needs of the audience
      • Select and prepare the most appropriate visual aids
      • Deliver the presentation with skill
      • Use proven techniques to maintain audience interest and encourage participation
      • Select presentation delivery methods
      • Describe how video and audio enhance a presentation and list criteria for determining what types to use

 

COURSE CONTENT

Pre-Workshop Preparation – ‘Show us’!

  • Delegate’s First Presentation (approx. 5 minutes)
  • Feedback on Effectiveness of Delivery Style
  • Action Points to Work on for the Final Presentation

Creating the Programme

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Verbal and Non-Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Are You a Mouse or a Lion?

  • The Impact of Your Tone of Voice
  • Your Volume: Saying Words With Conviction
  • Developing a More Confident and Convincing Voice
  • Believe in What You are Saying
  • Professional, Culturally Sensitive and Easy to Understand Words
  • Developing a Greater Range of Expression in the Voice
  • Influencing Your Audience with the Power of Your Voice

How to Look Professional and Confident with Visuals

  • Developing High-Impact PowerPoint Slides
  • When to Use Hand-outs
  • When to Use Flipcharts
  • How to Use Flipcharts
  • Where to Stand, How to Stand and How to Follow Your ‘Train of Thought’
  • Designing Flip Charts for IMPACT

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Breaking The ‘Ice’

  • What is in Your Control and What is Not?
  • Building Rapport
  • When to Speak and When to Keep Quiet
  • Dealing with ‘Silence’ During Presentations and Meetings
  • Keeping Your Audience Focused on You
  • Determining When the Audience is Listening

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colours Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Wow Them with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colours Appropriately
  • Creating a Plan B

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Cultural Sensitivity
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Ask Them a Question
  • Encouraging Discussion

Handling Questions with ‘EASE’

  • Predicting Questions
  • Responses When You Do Not Know How to Answer
  • Handling Difficult Participants
  • Reading People’s Body Language

Post-Workshop Preparation – ‘Implement the Learning!

  • Delegates Deliver Their Final Presentation (approx. 5 minutes)
  • Where They are on the Learning Curve
  • Have They Applied the Points Introduced in the Training?
  • Action Points to Work on for Future

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Innovation and Critical Thinking

COURSE AIMS

Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic.
  • Discuss the importance of creative and critical thinking.
  • Understand why some people are naturally creative, but also how everyone can develop their creativity.
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of their own work.
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace.
  • Recognise the difference between left and right brain thinking.
  • Get a roadmap for developing your critical thinking skills.
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques.
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity.
  • Define the logical approach to critical thinking and innovation.
  • Determine your preferred problem-solving style.
  • Identify and overcome barriers to critical thinking.

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation
  • Understand what innovation is and is not
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation
  • Generate innovations within the culture
  • Identify the innovation culture within your own organisation.

Where Do Other Types of Thinking Fit In?

    • Left- and Right-Brain Thinking

Whole-Brain Thinking

Recognising the differences between lateral and logical thinking

Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group
  • Recognise the elements that cause barriers
  • Create ideas to ‘drive out fear’
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations

Prioritise Implementation of Innovations

  • Use various quality tools to prioritise the implementation of the innovations such as multi-voting and priority evaluation
  • Prioritise the order to implement the innovations
  • Prioritise order to implement within each innovation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .