Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Advanced Dynamic Office Management and Administration

Who should attend?

  • This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

Learning objectives

  • To examine the evolving role of the modern secretary
  • To carry out your duties more efficiently and effectively
  • To update and raise stands of office management
  • To align personal performance to organisational vision and success
  • To develop interpersonal skills and manage excellent teams
  • To enhance career opportunities and promotion capabilities

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

Team-working

  • Creating winning teams, key roles and team dynamic
  • How to motivate staff and ensure results
  • How to create interventions for team conflicts and problems
  • The pitfalls of underperforming teams and how realign them

Time and stress management

  • Emotional intelligence vs. Intelligence Quotient (IQ)
  • The psychology of wellbeing and performance
  • How to deal with pressure and stress in the workplace
  • How to encourage high performance without creating stress

Presentation skills

  • Delivering professional and memorable presentations
  • How to write a speech for conferences and events
  • Proven public speaking tips and techniques for charismatic presentations
  • Managing nerves and overcoming fear of public speaking

Travel management

  • Making travel arrangements (i.e. arranging flights, accommodation, visas)
  • Managing timelines and preparing contingencies
  • Negotiation with suppliers and getting the best quotes
  • Researching the best routes for a journey both locally and internationally

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Emcee Training – Becoming an Effective Master of Ceremonies

Is it really necessary to attend an emcee training program if you want to become an effective Master of Ceremonies? Many believe as long as one has some prior experience in public speaking, it is all it takes for him to become an effective Master of Ceremonies.

The truth is – to become a good Emcee, it takes more than just possessing good public speaking skills. Undeniably, good content is a must in most events. However, packaging the content together, making it flow and ensuring that the audience are informed and entertained are the some of the many responsibilities of a good Emcee.

Emcee Training Program Objective

The key objectives of this programme are to develop confidence and assertiveness in the role of a emcee. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an emcee.

Course Outline

The Role of Master Ceremonies

  • Welcome speech
  • Introduce speakers
  • Explain programmes
  • Memorable conclusion
  • Be there early
  • Understand stage management
  • Act like a genial host
  • Be totally familiar with the occasion
  • Familiar with the protocol

The Art of Toasting

  • Learn the fine art of Toasting
  • When to propose a Toast
  • Respose to a Toast
  • Different Toasts for different occasions
  • Memorise the scripts of Toast

What Not to Do or Say As an Emcee

  • You are not the star of the show
  • Keep your comment short and sweet
  • Don’t read from a sheet of paper
  • Don’t try to sell the event or appraise it
  • Don’t be eating, drinking, smoking when you are speaking
  • Don’t give lengthy introductions
  • Don’t play favouritism
  • Know exactly what to say and what not to say

Presentation and Perception

  • Understand the stage presence
  • Understand stage management
  • Body Language
  • Fight the terror of stage fear

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Human Resource (HR) Management Skills

Who Should Attend?

This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions.

About The Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, and Reward.

The programme is highly practical with delegates involved in group activities, role-plays and exercises to develop and enhance their skills.

Course Objectives

  • To understand the different roles and responsibilities of Human Resource Managers
  • To become conversant with resourcing and the recruitment and selection process, and to practise the skills required for effective interviewing
  • To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, motivation and decision making
  • To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
  • To examine employee learning and development, in order to plan and implement learning and development activities
  • To understand the importance of a Reward Management Framework
  • To develop the skills needed to conduct appraisals within a Performance Management System
  • To become familiar with the importance of effective policies and procedures for employees

 

What You Will Gain

  • A clear understanding of the management and interpersonal skills required to effectively perform the HR function
  • The ability to develop skills such as planning, decision making, interviewing, coaching, and counselling
  • Exposure to all the aspects of current HR best practices

 

Programme Content

  • Human Resources Management
    > Investment In Human Capital
    > The Strategic Importance Of HR
    > The HR Audit
    > HR Reporting
  • Planning & Organizing Effectively
    > The HR Business Plan
    > The Planning Process
    > Talent Management In Light Of Planning
  • Recruitment & Selection
    > Analysing The Recruitment & Selection Process
  • Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
  • Talent Management
  • Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Relevant and Effective Questions
    > Active Listening
  • The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    > The Interview & Selection Process
    > Interview Role-Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres
  • Behavioural Styles
    > Recognising Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role-Plays
  • Dealing With Disciplinary Issues
    > The Importance Of Policies & Procedures
    > Managing A Disciplinary Matter
    > Conducting A Disciplinary Interview
    > Deciding Upon & Implementing Disciplinary Action
    > Holding An Appeal
  • Motivation And Employee Engagement
    > Theories On Motivation & Employee Engagement
  • Reward
  • Employee Appraisals
    > Preparation For An Appraisal
    > The Appraisal Interview
    > The Follow-Up
    > Appraisal Role-Plays
  • Developing An Employee Learning And Development (L&D) Plan
    > Learning Needs Analysis Process
    > Providing Effective Training
  • Effective Decision Making
    > Decision Making In Practice

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Train The Trainer – Group Training Techniques

Who Should Attend?

This programme is intended for people new to training, or those with no formal knowledge about the design and delivery of training programmes. The course content focuses on the professional delivery of training to small groups in the workplace, rather than on one-to-one training skills.

About The Programme

Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delivering top quality ‘on-the-job’ and ‘off-the-job’ training to meet organizational needs, is an essential skill for companies and organizations. This programme will also prove valuable to In-Company Trainers wanting to improve and update their training skills.

Course Objectives

  • To understand learning styles, and to examine techniques which will enhance the learning process
  • To design training material for a group training session to meet specified needs
  • To gain knowledge, skills, and practical tools to deliver effective training, using group facilitation techniques
  • To improve your group training techniques, by focusing on effective communication behaviours
  • To evaluate your training sessions for reaction, learning, changing behaviour, and ultimately contributing value to the organization
  • To enhance your performance, through practice sessions, with Trainer and DVD review with feedback

What You Will Gain

  • A clear understanding of the meaning and value of ‘effective training’
  • Certain tools / techniques to assist with your training delivery, so you can make an immediate start when you return to work
  • The opportunity to design, practise and evaluate training sessions in a supportive and challenging environment
  • A comprehensive knowledge of group training and practical skills, which will give you confidence in your ability to help people learn and develop

Programme Content

DAY ONE

  • Good And Bad Training Experiences
  • Skills Needed To Be A Good Trainer
  • Training Effectiveness
  • A Systematic Approach To Training
  • Identifying Training Needs
  • What Is Training Needs Analysis
  • How People Learn
  • The Main Ways Of Learning
  • The Importance Of Effective Communication
  • Use Of Questions In Training
  • Giving And Receiving Feedback
  • Individual Presentations

DAY TWO

  • Designing Training
  • Effective Openings
  • Writing Clear Training Objectives
  • Group Dynamics
  • Dealing With Problem Participants
  • Group Training Techniques
  • Activity-Based Learning
  • Media Varieties And Types
  • Training Evaluation
  • How Effective Is Your Training?
  • Assessment Tools And Vehicles
  • Kirkpatrick’s Levels Of Training Effectiveness
  • Preparation For Day Three

DAY THREE

  • Interactive Training Sessions Within The Group
  • Stop – Start – Continue – What Needs To Be Changed?
  • Transfer Of Learning To The Workplace
  • Action Planning

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Conducting Effective Appraisals

Who Should Attend?

All staff and managers who have responsibility for the development of staff, setting targets and appraising staff performance.

About The Programme

This programme is suitable for all levels of managers and supervisors responsible for carrying out staff appraisals. Managing and monitoring staff performance is an important part of the manager / supervisor role. Carried out effectively, appraisals can be one of the most motivational and effective management tools rather than a daunting experience for both the appraiser and appraisee. This course is designed to show you how an organization, and an individual, can conduct more effective and participative appraisal discussions that have a positive impact on key business objectives.

Course Objectives

  • To define what appraisals are, and why they are needed
  • To ensure delegates understand how to prepare, structure, and run effective appraisal discussions
  • To understand how higher motivation can be linked to an effective appraisal
  • To give delegates the opportunity to: plan an appraisal meeting, practise carrying out a pre-appraisal meeting, set clear goals, and learn the key points in the structure of an effective appraisal
  • To identify milestones with your employees, leading up to the appraisal meeting(s)

What You Will Gain

  • A clear structure for pre-appraisal and appraisal meetings
  • A better understanding of the ‘Do’s’ and ‘Don’ts’ of appraisals
  • How to get the best out of staff performance through the appraisal year
  • A clear understanding of best practice for conducting appraisal sessions
  • How to identify your training plan in relation to appraisals

Programme Content

DAY ONE

  • What Is An Appraisal?
  • Performance Appraisal Guidelines
  • Benefits Of The Appraisal Process
  • How To Set Performance Goals / Objectives
  • Motivation And Employee Engagement
  • Communication Skills For Appraisers
    >Building Rapport
    >Listening Skills
    >Effective Questions

DAY TWO

  • Structure Of An Appraisal Interview
  • Preparing For The Appraisal Meeting
  • Monitoring And Reviewing Performance
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
  • Training And Development Needs
  • Personal Development Plan
  • Appraisal Role-Plays

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Writing Effective Policies & Procedures

Who Should Attend?

Staff responsible for writing policies and procedures as part of their job will benefit from this programme. You will learn how to write clear and effective policies and procedures. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident you are producing top quality documents.

About The Programme

This programme includes writing procedures to translate policy into ‘action’, and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The programme is experiential in nature, using real-life scenarios and case studies. Delegates will be given models and checklists for future use and reference.

Course Objectives

  • To identify the necessity for having organizational policies and procedures
  • To understand the differences between policies and procedures
  • To understand the link between an organization’s values and its policies and procedures
  • To identify the relation between having effective policies and procedures with the overall performance of any organization
  • To learn the process of writing effective policies and procedures
  • To examine writing formats and writing styles
  • To practise writing clear, effective policies and procedures
  • To understand the necessity of regularly updating and revising policies and procedures

What You Will Gain

  • An appreciation of the need for establishing new policies and procedures, as well as reviewing and revising existing ones
  • A clear understanding of the principles, guidelines, formats and writing styles of effective policies and procedures
  • Practical experience in writing policies and procedures
  • An understanding of policy and procedure implementation techniques, including communication and training strategies

Programme Content

DAY ONE

  • Defining Policies & Procedures
  • Discover The Needs For, And Benefits Of, Good Policies And Procedures
  • How Policies & Procedures Flow From An Organization’s Basic Values
  • When Do You Need A Policy Or Procedure?
  • How Policies & Procedures Relate To Both Internal & External Customers
  • Types Of Policies & Procedures: Board Policies, Management Policies, HR Policies, Etc.
  • Steps To Create Policies & Procedures
  • Useful Writing Style Techniques
  • Formats For Policies & Procedures

DAY TWO

  • Developing Procedures
    > Reasons For Writing A Procedure
    > Who Should Assist When Writing A Procedure?
    > Benefits Of Writing A Procedure As A Team
    > Using Flow-Charts For Writing Policies & Procedures
    > Testing Policies & Procedures
  • Preparing A Policies And Procedures Manual
    > Physical Design Considerations
    > Introduction Page
    > Table Of Contents
    > Policies And Procedures
    > Optional Sections
  • Implementing Policies & Procedures
    > Notifying Users
    > Achieving Compliance
    > Updates & Changes
  • Policy & Procedure Checklist
  • Transferring Learning To The Workplace

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Writing Effective Job Descriptions & Person Specifications

Who Should Attend?

Human Resource personnel and administrators, and / or line managers involved in recruitment and selection, staff appraisals, job evaluation, or organizational change.

About The Programme

This programme is designed to be highly practical, at the end of which you will have the necessary skills to write Job Descriptions and Person Specifications for your organization.

Course Objectives

  • To understand the need for clear Job Descriptions and Person Specifications in the workplace
  • To understand the difference between Job Descriptions, Person Specifications and Competencies
  • To understand the key components of Job Descriptions and Person Specifications
  • To understand how to use Job Descriptions and Person Specifications in the workplace
  • To provide practice in constructing professional Job Descriptions and Person Specifications

What You Will Gain

  • Practical experience in writing Job Descriptions and Person Specifications
  • An understanding of the needs, components, and various uses of Job Descriptions and Person Specifications in the workplace

Programme Content

  • What Is A Job Description?
  • Effective Job Descriptions – Background
  • What Is ‘Job Analysis’ & Why Is It Important?
  • The Definitions Used In Job Analysis
  • The Employee’s Role In Job Analysis
  • Creating A Job Description
  • Guidelines For Writing Job Descriptions
  • What To Include In A Job Description
  • Job Descriptions & Recruitment
  • What Are ‘Key / Core Competencies’?
  • What Is A ‘Person Specification’?
  • The Seven Point Plan
  • Guided Practice In Writing Job Descriptions & Person Specifications For Your Workplace

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Mastering Spreadsheet Data Using Ms Excel Training

Training Mastering Spreadsheet Data Using Ms. Excel

LATAR BELAKANG:

Berdasarkan pengalaman sebagai konsultan dalam membantu perusahaan bermigrasi dari pola pengolahan data manual menuju era digital sedari tahun 2001 – sekarang, muncul banyak permintaan dari sejumlah karyawan  (accounting & finance, purchasing, production, sales, dll) akan adanya solusi yang efektif dan efisien untuk dapat melakukan otomatisasi pengolahan data dalam jumlah record  yang besar, yang sumber datanya dapat berupa file text atau format data dari hasil convert aplikasi program database lain.

Kemudian database hasil convert (import) tersebut harus dapat divalidasi secara cepat dan tepat agar dapat menghasilkan data yang benar.

Pengolahan data seperti itu tentunya tidak dapat dikerjakan oleh Ms.Excel XP, 2002 dan 2003. Sedangkan di Excel 2007/2010 dan selanjutnya masalah-masalah tersebut semua dapat di atasi secara cepat dan tepat.

OBJECTIVES:

 

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  • Membaca dan memasukkan berbagai macam data : text file dan database yang lain yang jumlah record lebih dari 65.000 record ke dalam Excel 2007/2010.
  • Memaksimalkan penggunaan fungsi atau metode pengolahan dan validasi data yang ada dalam aplikasi Microsoft Excel, agar pekerjaan pengolahan data menjadi jauh lebih cepat dan hasilnya lebih tepat.
  • Melakukan disain, summary database dan query data.
  • Membuat proses otomatisasi pekerjaan pengolahan data hanya dalam 1 penekanan tombol saja.
  • Membuat rumus penting untuk pengolahan data tidak terlihat di lembar kerja yang aktif dantidak dapat diedit oleh user lain, kecuali oleh Anda.
  • Membuat rumus untuk pengolahan data tidak dapat dicopy ke tempat lain oleh user lain, kecuali oleh Anda.
  • Membuat laporan yang menarik, dinamis dan interaktif
  • Memahami Penggunaan Makro dan Design Basic Formulir menggunakan Macro VBA

OUTLINE:

  • What’s New in Excel 2007/2010
  • Read of Ribbon menu
  • How using database import
  • How using of Cell Address Automation.
  • How using of Data Sort
  • How using of Conditional Formatting
  • How using of Consolidate method.
  • How using of String Function
  • How using of Numeric Function.
  • How using of Remove Duplicates Tools
  • How using of Single and Multiple IF() Function.
  • How using of Logic Operator AND and OR.
  • How using of Table Function and Operational Table.
  • How to make union field key
  • How using Auto Filter with union field key
  • How using of PivotTable method.
  • How using of Format Cells for Locked and Hidden Cells
  • How using of Using Allow Users to Edit Range ( Permission User Access Setting )
  • How using of Protect Sheet ( Select Locked Cells and Select Unlocked Cells )
  • How using of Understanding and Implementation Macro and Record Macro.
  • How to create Basic Macro using Visual Basic Application
  • Training evaluation

ALAT DAN BAHAN:

Peralatan yang diperlukan Untuk setiap Peserta adalah 1 unit PC/Laptop yang sudah terinstall  Sistem Operasi Windows (Windows 7/8), serta Perangkat Lunak pendukung yaitu, Ms. Excel, Ms. Word, dan Ms. Power Point (Office 2007/2010 atau Lanjutan nya)

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

Master of Ceremonies (MC) Training

Training Master of Ceremonies (MC)

Objectives

The objectives of the Master of Ceremonies program is to develop confidence and assertiveness in the role of an MC. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an MC.

Who will benefit?

Any person who has the responsibility of being an MC at formal functions, meetings, company events both formal and social, award ceremonies, etc.

Outcomes

  • Memory Training:
    • Fundamental techniques for remembering names and objects
  • Toastmastering:
    • Identifying different Toasts
    • Toasting etiquette
  • Making effective Introductions
  • Image:
    • Identifying dress codes
  • Presentation Skills:
    • Body Language
    • Vocal Quality
  • Questions:
    • Knowing how to receive and handle questions
  • Planning:
    • Pre-meeting planning and organisation
  • Speaking in Praise:
    • How to reply to toasts and talks
    • How to create a ‘roast’ with humour, wit and satire
  • Presenting Awards:
    • Presenting awards with dignity and grace
    • Acknowledging recipients contributions
  • Using Exhibits
  • Using Equipment: Making use of microphones, lecterns, lighting

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Tax Amnesty for Tax Planning

Training Tax Amnesty for Tax Planning

Pendahuluan

Pemberlakuan undang-undang tax amnesty memberikan kesempatan luas untuk memenuhi segala kewajiban perpajakan yang selama ini terabaikan dengan fasilitas khusus. Cukup bayar pokoknya saja tanpa sanksi dan hilangnya risiko pemeriksaan/pengusutan tindak pidana pajak. Kebijakan pengampunan pajak atau tak amnesty telah disetujui oleh DPR dan telah disahkan oleh pemerintah. Bagaimana memanfaatkan fasilitas tax amnesty dengan optimal? Pastikan anda memahaminya secara utuh lewat pelatihan ini.

Peserta :

Direktur, Perencana keuangan, Manager, Supervisor,Konsultan, Akuntan, Dosen , Mahasiswa, Serta berbagai pihak yang ingin mengetahui lebih dalam tentang Tax Amnesty.

Outline Materi

  • Pokok-pokok Undang-undang Tax Amnesty
  • Apa dan siapa yang bisa memanfaatkan Tax Amnesty
  • Faktor-faktor pertimbangan memanfaatkan Tax Amnesty
  • Prosedur memanfaatkan Tax Amnesty
  • Perencanaan Pajak untuk PPH 21, PPh 23, PPh 26, PPh Final dan PPN
  • Perencanaan pajak untuk PPH Badan
  • Perencanaan Pajak : Analisa laporan (Keuangan neraca/Laba rugi) dan pelaporan pajak bulanan atau tahunan
  • Studi kasus

Durasi Training 2 Hari

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Coaching Leadership Development

Training Coaching Leadership Development

Who Will Benefit?

The training offers a unique opportunity to develop powerful and authentic leadership and coaching in organizations which integrates performance and purpose. Coaching Leadership Development is especially suitable for:

  • leaders who want to take their leadership skills to the next level;
  • leaders who want to develop a coaching leadership style;
  • leaders spearheading organizational change.

Courses Outline

  • Leadership vision – Creating a compelling personal leadership vision
  • Coaching principles – Introducing a new approach to leadership
  • High-performance cultures – Identifying the optimal culture for you and your people
  • Partnering – Developing strong relationships with peers and direct reports
  • Emotional intelligence – Creating a safe, supportive, blame-free and challenging environment through mutual respect and trust
  • Human tendencies – Understanding the impact of biases and filters
  • Active listening – Enhancing attention, open communication, clarity and partnership
  • Powerful questioning – Empowering self and others
  • The GROW Model – Structuring high-performance conversations
  • The Inner Game – Unleashing potential and decreasing limitations
  • Coaching feedback – Developing others and effective performance enhancement
  • Goals that energize and motivate – Aligning individual purpose and organizational targets
  • Action planning and accountability – Increasing responsibility and ownership
  • Innovation and learning – Enabling creativity and thinking outside-the-box for improvements and solutions
  • Job satisfaction and loyalty – Creating a meaningful journey for self and others
  • Leadership vision – Strong facilitative leadership
  • Transformational leadership – Effective at communicating and enabling change and inspiring high performance
  • Acknowledgement – Increased motivation and commitment in direct reports
  • Self-management – Enhanced trust and confidence
  • Empowering people – Enhanced performance management
  • Coaching feedback – Continuous alignment
  • Bottom-lining – Enhanced communication and quicker decision-making
  • Accountability – Increased responsibility in direct reports
  • Working with limiting mindsets & inner critic – Increased performance from people who are underperforming
  • Designing the relationship – Strong relationships with direct reports
  • Bringing coaching into work relationships – Fully integrating coaching into your leadership style

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training L&D Project Management

Training L&D Project Management

Whether working on online or live course development, LMS implementation, or new process design, this course presents concrete steps to improve the project management skills of L&D professionals.

Being involved in L&D and once you have identified the L&D projects you want to accomplish, this course will assist you to learn how to plan a project correctly. This process starts with the Training Needs Analysis and defining learning objectives.

We show you how to build a simple and flexible project schedule, manage multiple projects, complete a project, and improve your own project management strength through quick post-project learnings and reviews.

Course Outline

Defining the project scope
• Determining project objectives
• Aligning your project with the organization’s competency frameworks
• Conducting TNAs
• Building your project plan: Schedules, resource allocations and budgets
• Clarifying responsibilities: The project sponsor, manager and stakeholders
• Creating activity networks and other tools for communicating project scope and activities

Estimating project duration
• Creating a project charter to clarify L&D ROI, scope, metrics, risk mitigation, constraints, communication planning, and project governance
• Putting together a project schedule by working back from a fixed date
• Developing a detailed work plan to accurately determine the project completion date
• Accurately estimating project activities

Dealing with project stakeholders
• Getting buy in from key stakeholders
• Gaining budget approval
• Influencing and communicating with diverse stakeholders
• Reporting progress

Planning, tracking and monitoring multiple projects
• Monitoring and reporting progress
• Identifying potential bottlenecks and conflicting priorities
• Managing project meetings
• Ongoing evaluation of project progress

Managing change & risks
• Determine and anticipate changes that occur during project execution
• Identifying project risks
• Implementing a flexible structure
• Managing changing circumstances and parameters
• Dealing with time and budget blowouts

Managing external suppliers
• Managing external providers effectively
• Understanding what value external providers can bring to projects
• Negotiating and communicating with suppliers
• Managing supplier expectations and contracts

Closing the project & post-project review
• Ending a project when stakeholders are adding new things
• Growing project management competence: Using post-project review techniques
• The power of the review process to improve future performance

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Office Management Training

Training Office Management

COURSE AIMS

Designed to give you the key skills that are required for the smooth running of an office. Discover how to create a more effective office environment and reduce inefficiency in your workplace. Learn processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achieving of overall organisational objectives.

WHO WILL BENEFIT FROM THE COURSE?

Designed for newly appointed office managers or supervisors who need to gain key skills that are required for the smooth running of an office.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Manage the performance of administration staff
  • Develop office procedures for greater efficiency and effectiveness
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Learn how to be assertive and build a rapport with the boss
  • Identify who your customers are
  • Practice professional business writing
  • How to be assertive in the workplace
  • Your role in meetings
  • Improve written communication
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc
  • Understand the different types of finance used in the office
  • Organise and improve office systems

COURSE CONTENT

Administrative Skills

  • Planning and Organising Skills
  • Mind Mapping Skills
  • Managing Larger Projects Within Deadlines
  • Problem Solving and Decision Making
  • Business Writing Skills
  • Templates
  • Managing Meetings
  • Being Proactive
  • How to Successfully Work with More Than One Manager

Business Writing

  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages

Interpersonal Skills

  • Dealing with Difficult People Using P-A-C
  • Explore Transactions Further Using P-A-C
  • Working with the Boss
  • Building Networks In and Out of the Workplace
  • Giving and Receiving Praise
  • Giving and Receiving Feedback
  • Dealing with Emotions:
    • Differentiate Between Emotional Content and Message Content
    • Using Emotional Intelligence to Influence
    • How to Build Trust with People

Filing

  • Filing Methods
  • Advantages and Disadvantages of Each
  • Filing Cabinets
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security

Time Management

  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Planning and Prioritising
  • Plan Each Day Efficiently

Managing Working Relationships

  • Assertiveness Skills
  • Building Rapport
  • Influencing Skills
  • Effective Interpersonal Skills
  • Be a Better Listener
  • Conflict Management
  • Problem Solving
  • Motivation
  • Developing a Network of Working Relationships
  • People Management
  • Dealing with Difficult People
  • Delegation

Finance

  • Handling Petty Cash
  • Receipts
  • Different Types of Financial Documents.

Telephone Etiquette

  • Making and Taking Calls
  • Being Prepared and Beginning the Call
  • Building Rapport
  • Saying “Thank You”
  • Being Consistent
  • Dealing with Enquiries – Getting the Facts and Controlling the Call
  • How to Sound Confident and Helpful
  • Ending the Call

Meetings

  • What is a Meeting and Why Have Meetings at All?
  • Alternatives to Meetings
  • Types of Meetings
  • Minute Taking Styles
  • Your Partnership with the Chairperson
  • Taking Notes During Meetings
  • Minute Publishing Styles and How it Should Be Done
  • Types of Minutes
  • The Agenda of the Meeting

Managing Systems

  • Information Management
  • Presenting Statistical Information
  • Customer Service Management
  • Action Planning

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Executive and Personal Assistants Training

Training Executive and Personal Assistants

WHO SHOULD ATTEND?

This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.

LEARNING OUTCOMES

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Team Working

COURSE OVERVIEW

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.

COURSE CONTENT

  • Working With Your Manager
  • Adapting To Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When To Take The Initiative
  • Administrative Soft Skills
  • Social Intelligence
  • Office Management
  • Active Listening
  • Effective Time Management
  • Calendar Management
  • Prepare For Changes And Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
  • Meeting Management
  • Creating An Agenda
  • Keeping Minutes
  • Keeping The Meeting On Time
  • Variations For Large And Small Meetings
  • Tools Of The Trade
  • Email Protocol
  • Office Machinery
  • Communication Skills
  • Phone And Voicemail Etiquette
  • Business Writing
  • Internet Research
  • Being An Effective Gatekeeper
  • Filtering Data And Information
  • Learn To Say No
  • Dealing With Difficult People
  • Organizational Skills
  • Prioritizing Your Workload
  • Goal Setting
  • Plan For Tomorrow, Today
  • Staying On Track
  • Confidentiality Guidelines
  • Your Confidentially Duty
  • Be Diplomatic And Discreet
  • Keeping Data Secure
  • What To Do In Sticky Situations
  • Team-Working
  • Creating Winning Teams, Key Roles And Team Dynamic
  • How To Motivate Staff And Ensure Results

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Administrative Support Training

Training Administrative Support

WHO SHOULD ATTEND?

This programme is intended for employees in administrative support positions/ Administrative assistants/ Administrative personnel, as well as individuals who want to refresh their administrative skills

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

  • Gain the knowledge and skills required to describe the roles and responsibilities of administrative support staff.
  • Identify the skills and personal qualities necessary for success as an administrative support professional
  • Recognize how to plan and schedule meetings
  • Managing your time, priorities and workload
  • Creating effective administrative systems
  • Communicating face to face with confidence
  • Executing common administrative support tasks

COURSE OVERVIEW

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

COURSE OUTLINE

  • The Value And Importance Of One’s Administrative Role
  • Administrative Staff Characteristics
  • Qualities And Values
  • Important Skills To Have
  • Getting Organized
  • Dealing With E-Mail
  • Managing Electronic Files
  • Keeping Track Of The Paper Trail
  • Making The Most Of Voice Mail
  • Keeping Your Workspace Organized
  • Using A To-Do Book
  • The Extra Mile: Adding Project Management Techniques To Your Toolbox
  • Managing Time
  • Managing Your Time
  • Keeping Others On Track
  • Maintaining Schedules
  • Getting It All Done On Time
  • Prioritizing
  • The Secret To Staying On Track
  • Goal Setting
  • Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Verbal Communication Skills
  • Listening And Hearing: They Aren’t The Same Thing
  • Asking Questions
  • Communicating With Power
  • Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send To Others
  • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • The Team Of Two
  • Working With Your Manager
  • The Importance Of Knowing Yourself And Your Manager: A Key Asset For A Healthy And Productive Work Relationship
  • What To Do In Sticky Situations
  • Taking Care Of Yourself
  • Stress Management
  • Dealing With A Heavy Workload

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Secretarial Skills for Office Professionals

Training Secretarial Skills for Office Professionals

WHO SHOULD ATTEND?

This program is intended for Personal Assistants, Secretaries

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

  • Become highly organised using smart, efficient systems
  • Manage time more effectively & strategically
  • Master prioritisation of time and complete all important tasks
  • Use highly effective verbal and nonverbal communication techniques
  • Be more proactive and empowered in their role
  • Communicate more effectively with their manager
  • Improve their customer service skills, with both internal and external customers
  • Gain an insight into the importance of caring for themselves

COURSE OVERVIEW

Office professionals provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs. Learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practical skills and techniques you will learn in this course will help you support your manager, and present yourself as a professional confidence-inspiring team member.

Courses Outline

  • Job Functions Of An Office Professional
  • Understanding What You Do
  • Understanding Expectations
  • Communication Skills
  • Listening And Hearing: They Aren’t The Same
  • Asking Questions
  • Communicating With Power
  • Body Language
  • The Signals You Send To Others
  • It’s Not What You Say, It’s How You Say It
  • It’s All About The Customer!
  • Who Is Your Customer
  • Improving Customer Service
  • How Do You Add Value To The Customer Interaction?
  • Handling Customer Complaints
  • Getting Organised (Part 1)
  • Dealing With Email
  • Managing Electronic Files
  • Diary Management
  • Keeping Track Of The Paper Trail
  • Filing Issues And Techniques
  • Making The Most Of Voice Mail
  • Getting Organised (Part 2)
  • Keeping Your Workspace Organised
  • Using A To-Do Book
  • The Extra Mile: Adding Project Management Techniques To Your Toolbox
  • Working With Your Manager
  • Managing Multiple Bosses
  • Managing Time
  • Managing Your Time
  • Prioritising
  • The Secret To Staying On Track
  • Goal Setting
  • Keeping Others On Track
  • Maintaining Schedules
  • Planning Meetings
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Influencing Others
  • Taking Care Of Yourself
  • Ergonomics
  • Stress Management
  • Dealing With A Heavy Workload

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Management for Recruitment

Management for Recruitment Training

Pendahuluan

Sebelum karyawan dapat direkrut untuk mengisi suatu jabatan tertentu, recruiter harus memiliki gambaran yang jelas tentang tugas-tugas dan kewajiban yang dipersyaratkan untuk mengisi jabatan yang ditawarkan.

Tujuan dari rekrutment, seleksi dan penempatan adalah mencocokkan (to match) antara karakteristik individu (pengetahuan, ketrampilan, pengalaman, dan lain-lain) dengan persyaratan jabatan yang harus dimiliki individu tersebut dalam memegang suatu jabatan. Kegagalan dalam mencocokkan kedua hal tersebut dapat menyebabkan kinerja karyawan tidak optimal dan kepuasan kerja sangat rendah, sehingga tidak jarang hal ini membuat individu dan organisasi menjadi frustasi. Dalam usaha mencari individu yang tepat dan sesuai untuk jabatan tertentu maka pihak manajemen harus melakukan pengukuran terhadap tuntutan (demand) dan persyaratan-persyaratan (requirement) dari jabatan tersebut.

Jika semua proses seleksi dilakukan dengan tepat maka akan terciptan semua tujuan yang telah ditetapkan oleh para pengambil keputusan dan pimpinan termasuk pemilik.

Tujuan dan Manfaat Pelatihan

  1. Memberikan pedoman praktis untuk rekruitmen dan seleksi
  2. Memberikan cara memilih dan menempatkan SDM yang sesuai dengan kebutuhan perusahaan
  3. Mampu membangun mindset of success dalam bekerja

Outline Materi

  1. Definisi Recruitment
  2. Standard Operating Procedure Recruitment
  3. Analisa Kebutuhan Rekruitmen
  4. Penetapan Persyaratan
  5. Analisa Jabatan
  6. Job Description
  7. Job Specification
  8. Sumber tenaga kerja
  9. Keuntungan & Kerugian Rekrutmen secara internal
  10. Dasar Pembuatan Sebuah Iklan
  11. Bagaimana membuat iklan lowongan kerja?
  12. Pelaku Market Intellegence
  13. Hal-hal yang harus diperhatikan dalam Perencanaan Iklan Lowongan Kerja
  14. Faktor yang harus diperhatikan dalam Pemasangan Iklan Lowongan Kerja
  15. Equal Employeement Oportunity (EEO)
  16. Pemilihan Media Iklan
  17. Definisi Search Executive, Head Hunter, Agency
  18. Perencanaan & Analisa Budgeting Rekrutment

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Effective Office Management & Administration Skills Training

Training Effective Office Management & Administration Skills

WHO SHOULD ATTEND?

This programme is useful for anyone who deals with the day-to-day running of an office. Learners attending this course are typically office managers, PAs and secretaries or administrative personnel.

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

  • Understanding of the range of responsibilities and skills required by the office manager
  • Understand the importance of effective administration skills within an organisation
  • Enhance communication and interpersonal skills
  • Manage time efficiently and be able to think proactively
  • Describe the essentials of an effective office system
  • Segregate important tasks and prioritise them
  • Improve skills in record keeping, organizing meetings
  • Manage a network of working relations
  • Manage the performance of admin staff
  • Various approaches to use when dealing with the management of tasks, teams and individuals
  • Techniques to plan and manage workload effectively and achieve objectives
  • Assertive communication and problem-solving skills

COURSE CONTENT

  • Programme Introduction/Roles, Competences And Personal Effectiveness
  • Programme Introduction And Objectives
  • Action Planning
  • The ‘Competence’ Model Of Skills, Behaviours And Values
  • Emotional Intelligence
  • Personal Competence Review
  • Time Management Constraints – Resources, Systems, Other People And Self
  • Handling Requests And Conflicting Priorities
  • Developing A Professional Image
  • Introduction To Office Ethics
  • Managing Team Relationships
  • Team Working And Team Roles
  • Briefing Skills – Giving, Receiving And Passing On
  • Delegation – Giving And Receiving
  • Coaching And Training Colleagues And Staff – Skills Of On-Job Training
  • Communication And Listening Skills
  • Building Rapport
  • Helping Others Perform
  • Practical Motivation
  • Giving Feedback
  • Dealing With Your Customer – Internal And External
  • Excellent Customer Service
  • Your Role In Customer Service- Upfront And Behind The Scenes
  • E-Mail Efficiency And Etiquette
  • Telephone Etiquette
  • How To Deal With Callers Professionally
  • Developing A Network Of Working Relationships – Influencing Skills
  • Assertiveness And Conflict
  • People Problems And Problem People
  • Managing Upwards-How To Handle Bosses/ Multiple Bosses
  • Planning. Systems , Technology And Desk Management
  • Planning And Priority Setting
  • Developing Systems And Monitoring Efficiency
  • Office Layout And Ergonomics
  • Managing The Paper-Load And Developing Paperless Systems
  • Getting The Best From Office Technology
  • Planning Skills For Effective Meetings
  • What To Do Before, During, And After Meetings

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training Assertiveness, Influencing Skills and Conflict Management for Women

Assertiveness, Influencing Skills and Conflict Management for Women Training

Do you have difficulty saying “no”, or speaking up to ensure your ideas and views are heard? Or maybe your outspoken and aggressive approach hinders the progress you are trying to make?

Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships.

Who should attend?

Assertiveness, Influence and Conflict Management for Women Managers is designed for women managers who want to find the balance, get things done and get what they want while building their credibility and integrity.

Course Outline

The myths and the mysteries around assertiveness

  • The extremes and the middle ground of the assertiveness continuum
  • ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference and why it is an issue
  • The passive-aggressive personality – what it is and why it occurs
  • Defining aggression – why is it ok for some people and not ok for others

 

The assertive woman

  • The art of assertiveness – what does it take to cultivate it?
  • Common errors that prevent women from being clear and making themselves understood
  • Becoming assertive – behaviour that can help your career growth

 

The gender gap

  • Men and Women – why we’re different in our communication
  • What research tells us about socialisation and how it might have influenced your ability to be assertive
  • Avoiding the pitfalls – common mistakes that women make
  • How not to diminish your message through body language
  • Rationalising your thinking – avoiding the temptation to “act like a man”

 

Building your assertiveness strategy

  • Appropriately applying the Assertiveness ‘Bill of Rights’
  • Saying “no” when you need to and feeling great about it
  • Identifying what has blocked you in the past and exploring new paradigms
  • Unlearning and discarding ineffective old habits
  • Moving to new heights – integrating diplomacy in your communication style

 

Delivering and receiving feedback

  • Feedback techniques that you can use to help people to lift their game
  • Delivering tough messages without getting shot
  • Your response “toolkit” – phrases that help you to control your defensiveness
  • Understanding the link between thought, language and behaviour
  • Adopting a mutual respect stance to build your confidence levels

 

Managing and resolving conflict

  • Exploring the relationship between co-operation and assertiveness
  • Analysing your current conflict resolution style
  • Identifying your anger buttons and putting aside your personal anger
  • Identifying personal blocks that can stall you in a conflict situation
  • Planning to confront and resolve an interpersonal conflict
  • Detox from major conflict – how to free yourself and move on

 

Asserting influence to get you ahead in business and your career

  • Understanding communication styles and how they can be managed
  • Planning your message to achieve impact and maximise retention
  • Tips and techniques that will help you to negotiate from a position of confidence
  • Removing self-imposed barriers that can hinder your success in a negotiation

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training People Management Skills for Technical Professionals

People Management Skills for Technical Professionals Training

This intensive two-day course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance.

Technical people can be so engrossed with the technical details of their role that their people management skills often suffer. So, what happens when a technical person is expected to lead or manage a team?

Starting with an exploration of the basic principles of effective management, this highly practical and interactive programme will show technical individuals how to be better managers. Your course trainer will examine the issues that technical people typically encounter when they assume managerial or supervisory roles.

Using real life examples and exercises, you will learn how to motivate your staff/team to peak performance through the use of improved communications, positive feedback and motivation techniques. You will also learn how to hire the right people and how to manage difficult people and conflict for positive outcomes.

Who should attend

This seminar has been created for all those responsible for managing employees or a team, specifically those from technical industries.

Courses Outline

Moving successfully from a technical expert to a manager

  • Balancing the technical, organisational and management roles and skills
  • The psychological and behavioural break required to become a boss
  • Legal implications of you as the “proxy employer” i.e. what you need  to know to avoid landing your company in it when hiring, disciplining and firing
  • Delegation – knowing why, when and how you should delegate

The art of people management

  • A quick review of the people skills that will ease your transition to manager
  • Listening
  • Walking the talk
  • Mentoring and coaching
  • Motivation and communication
  • Conflict resolution
  • Self awareness and intuition

Developing a high performance team: Learning and identifying what motivates people

  • Team structures versus individual focused workplaces
  • Sales/commission driven environments versus non sales environments
  • Professional versus labour
  • Centralised versus decentralised
  • Office based versus non office based
  • Defining critical personality types and their influence on overall performance

Communication is at the heart of people management

  • Your new role as “bringer of good and bad news”
  • Identifying communication facilitators amongst your team
  • What are staff/team members’ expectations of you as a manager?
  • Developing your own communication style to successfully manage your relationships
  • Communication interrupters – what causes communication “blockages”


Managing and motivating your staff for increased performance

  • Learning the different styles/patterns of responsive behaviour
  • What can you learn from these styles to improve how others respond to you?
  • Watching out for the real gremlins i.e. the real de-motivators
  • Having effective performance measures
  • Having a system that allows for two-way communication
  • Focussing on the outcomes – NOT the behaviour
  • Dealing positively with poor performance
  • Tips for boosting the overall performance of your team

Developing negotiating skills 

  • Identifying situations where negotiation skills can be used in relation to people management
  • Applying your listening skills
  • Using silence effectively
  • Developing a win-win philosophy
  • Breaking down the unwillingness of the other person to come to the negotiation table

Managing conflict for positive outcomes – handling difficult people and behaviour

  • Understanding the how, when, where and why of conflict
  • Assessing your own behaviour in conflict situations
  • Recognising constructive and destructive conflict
  • The secret to handling conflict with ease – listen, listen and listen!
  • Listening and questioning to exhaust criticism and identify what the real problem is
  • Responding to the victims, complainers, blamers
  • Handling bullies, intergroup conflict and interdepartmental conflict

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

Motivational Training

Training Motivational

Motivation is the product produced through internal or external factors that fuel one’s desire and energy to be committed to a role or job and consistently be focused & driven towards achieving set goals.

Motivation Training:

Training on Motivation improves motivational levels in the employees that boosts personal and professional performance. It helps employees connect better and establish successful working relationships; thus contributing to the success of an organization.

Motivational Training for managers and leaders are essential for sustained organizational performance. It is important for leaders to know how to inspire and motivate the team when required. By being better coaches and trainers to their team, the overall work atmosphere would become positive, thereby helping organizations greatly.

Though the impact of high motivation is well known, it has been found that a vast portion of the capabilities of employees in an organization is severely underutilized. If businesses or individuals want greater success, then the answer resides within the ability to improve motivation, improve the use of energy and to improve talent. Yet, almost every time, the emphasis is on the technical or the hard skills with little or no focus on training on motivation or the soft skills.

Life’s challenges sometimes throw many hurdles in one’s way, and it becomes difficult to stay motivated throughout the day.

It is no secret – employees who feel they are valued and recognized for the work they do are more motivated, responsible and productive. Moreover the real sustenance of motivation lies in the “Art of self-motivation”.

Motivational Skills

The benefits of employee motivation training are as follows:

  • Improves efficiency
  • Better adaptability to change
  • Improves workforce stability
  • Improves loyalty towards organization

Motivation Techniques

Focus Areas of the Motivational Training workshop:

  • Showing Self-Confidence
  • Never Give-Up
  • What is Success?
  • Characteristics Essential to Achieving Success
  • The Power of Positive Attitude
  • Expectations and Self-Efficacy
  • Importance of Commitment
  • Power of Persistence
  • Ways to Motivate Oneself – Create your own ‘Motivational Quotes
  • Personal Goal Setting

 

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Conflict Management Training

Training Conflict Management

Our Conflict Management Training & Assertiveness Training contain powerful conflict resolution techniques that significantly help to improve workplace conflict resolution.

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential for career growth and organizational development. The importance of this skill has mandated us to add it to our suite of leadership training programs.

Conflict resolution involves recognizing and managing the various conflict management styles. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing excellent conflict resolution techniques to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

Outcomes:

  • Increased employee morale
  • Increased employee productivity
  • Increased employee communication
  • Increased customer satisfaction
  • Increased customer base
  • Increased profitability

 

Training Topics:

  • WIN/WIN Approach
  • Managing Emotions
  • Negotiation Skills
  • Assertiveness Skills
  • Persuasive Skills

 

 

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Business Etiquette Training

Training Business Etiquette

Etiquette Training is one of our most highly sought after programs as the multi-national companies that lack of knowledge of global professional etiquette can have disastrous results on customer relationships. Our etiquette training is very effective as the trainers have worked in various cultures and have experienced different business cultures themselves.

Our Business Etiquette Training program focuses on presenting oneself with finesse and making others comfortable in a business setting. This program also has a component of Personal Grooming that is targeted at young professionals who are just entering a business environment.

Professional Etiquette

Business Etiquette Training Program that focuses on the following areas

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance
  • Using powerful body language
  • Using the right speech and tone of voice
  • Meeting / Conference Call/ Chat Etiquette
  • Business telephone etiquette
  • Business Email Writing

Corporate Etiquette Training

Greater awareness of grooming and etiquette skills will help you to increase your poise and confidence. This will significantly change the impact that you have in any formal, professional and social situations.

The Benefits are

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance

 

Training Topics

  • Social Graces, Etiquette and Body language

Making a Great First Impression

  • How to present yourself to people
  • How to make proper introductions, Paying & Receiving Compliments, Small Talk & Networking
  • Developing Your Professional and Personal Image
  • Managing Different Personalities

Greeting and Introductions

  • Greeting Components
  • The Protocol of Shaking Hands
  • Introductions
  • Introductory Scenarios
  • Addressing Individuals

Body Language

  • Understanding body language and its significant role in communication

Etiquette of Dressing

  • The do’s and don’t in dressing
  • Understand various dress codes for different occasions
  • Clothes and Corporate Culture
  • Personal Props and Accessories for Men and Women

Cell Phone Etiquette

Business Card Etiquette

Behavior outside the workplace

  • Office parties
  • Client invitations
  • Entertaining customers
  • In the pub after work

International Business Protocol

  • Corporate Protocol
  • Languages
  • Dress Codes
  • Forms of Address
  • Greetings
  • Social Situations
  • Dining Do’s & Don’ts
  • Tipping
  • Gift Giving

Multi-cultural Challenges

  • Multi-cultural Etiquette
  • Examples of Cultural Insensitivity
  • Cultural Differences and their Effects on Business Etiquette

E-Mail Etiquette

  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages
  • Organizing the different parts of an email:
Greeting Enclosures
Closing CC & BCC
Subject Line Screen Appearance
Spacing Font
Replying Flaming

Training Methodology

  • PowerPoint Presentation
  • Role Plays
  • Games and Group Activities

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

IT HELPDESK TRAINING

TRAINING IT HELPDESK

COURSE DESCRIPTION

IT Helpdesk adalah sebuah subsistem dalam implementasi IT di perusahaan. IT Helpdesk dibangun dengan pemahaman terhadap kebutuhan pengguna IT di lapangan. Pengguna bisa jadi staf internal perusahaan atau pelaggan layanan yang disediakan perusahaan. Pemahaman ini dibangun berdasarkan pengetahuan, ketrampilan dan kemampuan yang dibutuhkan dalam bisnis perusahaan. Kursus ini akan memberikan pemahaman tentang diagnosa dan solusi atas masalah-masalah yang terkait perangkat keras dan perangkat lunak IT.

PARTICIPANT

Manajer dan staf IT dan manajer atau pihak-pihak yang perlu dilibatkan dalam perancangan dan operasionalisasi IT Helpdesk.

COURSE OUTLINE

  1. Peran IT dalam strategi bisnis perusahaan.
  2. Identifikasi dan set-up peran komputer dan jenis-jenis end users dan kebutuhan mereka beserta lisensinya.
  3. Identifikasi peran staf pendukung dengan beragam fungsi dan layanannya.
  4. Identifikasi ketrampilan layanan pelanggan untuk staf pendukung.
  5. Komunikasi efektif dengan pelanggan untuk penyelesaian masalah.
  6. Pengembangan prosedur perbaikan IT.
  7. Pengembangan strategi penyelesaian masalah IT.
  8. Pengembangan prosedur peningkatan ketrampilan IT helpdesk.
  9. Pendefinisian operasi dan manajemen IT helpdesk.
  10. Dokumentasi dan pelacakan panggilan pelanggan berbantuan perangkat lunak.
  11. Penulisan Standard Operating Procedure dalam IT Helpdesk.
  12. IT Helpdesk Key Performance Indicator.

TRAINING METHOD

Lecturing, participative discussion, and case study.

INSTRUCTOR TRAINING

Simon Pulung Nugroho, S.Kom, MCs / Dessyanto Boedi Prasetyo, ST., MT. / Teams

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Maintenance and Operation of A/C Systems

Training Maintenance and Operation of A/C Systems

Course Description

This course is designed to provide instruction in the techniques, skills and technical information of maintenance and operation of A/C systems. The program covers the principles of air conditioning (A/C), A/C components & their functions, control circuits for A/C systems, maintenance and operation A/C systems, design of heat exchanger, and many other topics needed to service the A/C system using the proper tooling.

Course Objectives

  • Learning the parts and segments of an A/C
  • Understanding the operation of A/Cs
  • Learning how to maintain an A/C
  • Troubleshooting A/Cs problems

Who Should Attend?

  • Engineers
  • Maintinance workers
  • Technichans

Program Schedule

  • Arctick forms and regulations
  • A/C theory
  • Basic electrical – relays, PCM and BCM
  • Compressors, clutches and lubrication
  • Condensers, foam seals and condenser electric fans
  • Evaporators, thermal expansion valve and super heat
  • Orifice tube, filter drier receiver and accumulators
  • “O” rings, hoses and charging ports
  • Wiring A/C systems, blower speed control and compressor cycling control
  • Protective sensors, temperature control and mode control
  • Electronic temperature control (ECC)
  • Planning, installing, testing and servicing of A/C
  • Servicing, installing, and troubleshooting electrical and mechanical components
  • Testing, diagramming, and solving problems in A/C
  • Brazing and soldering tubing and piping
  • Recovery & recycling equipment
  • A/C system evacuation
  • Charging stations
  • Combination units
  • Refrigerant safety
  • Leak detections & detector
  • Pressure gauge and valve manipulation
  • Electrical relay diagnosis / testing
  • “Black death”
  • Flushing
  • A/C system inspection
  • Performance testing
  • Performance effect with humidity
  • Condenser fin straightening
  • Evaporator coil replacement
  • Compressor diagnosis
  • Basic diagnostic hints
  • HVAC issues including vacuum testing
  • Routine maintenance and service
  • Thermal and hydraulic design of heat exchangers (STHE )
  • Temperature difference in STHE
  • Fluid flow and pressure drop
  • Thermal design and rating of STHE
  • Condensers and reboilers
  • Sizing and specifying STHE
  • Mechanical design of heat exchangers
  • Materials of construction for heat exchangers
  • Fabrication of heat exchangers
  • Heat exchanger optimization
  • Chilled water A/C systems
  • Complex commercial refrigeration systems
  • Programmable Logic Controllers (PLC)
  • Motor controls
  • Direct digital controls

 

 

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Microsoft Office Training

Microsoft Office Training

COURSE DESCRIPTION

Microsoft Office is a set of desktop applications that offer flexible and powerful ways to organize, manage, and present information. Universally used in office settings, knowledge of Microsoft Office tools are a must for anyone in today’s job market.

Microsoft Office products help improve work efficiency with user friendly features that enable easy and secure information sharing. Microsoft Office products provide resources for professional presentation of data that is compatible with most operating systems.

Topics Include :

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Outlook
  • Microsoft Access

 

PARTICIPANT

Administrator Staff, Manager, and etc.

COURSE OUTLINE

  1. Microsoft Word
  • Create and manage documents

Including: introduction to Word, new documents, editing PDFs, searching, hyperlinks, bookmarks, customisation, toolbars, custom keyboard shortcuts, print and save.

  • Format text, paragraphs, and sections

Including: editing and formatting, automatic corrections, symbols and drop caps, creating styles, pagination, advanced setting of headers and footers, columns, multi-page documents.

  • Create table and lists

Including: text to tables, graphical appearance of tables, editing the layout, calculations in tables, numbered and bulleted lists, multilevel lists.

  • Apply references

Including: footnotes and endnotes, index, bibliography, captions and tables of figures.

  • Insert and Format Objects

Including: custom cover page, auto text, inserting and formatting shapes, SmartArt graphics, inserting and editing pictures.

  1. Microsoft Excel
  • Create and manage worksheets and workbooks

Includes: manipulating worksheets, find and replace, file properties, hyperlinks, themes, columns, customising toolbar and ribbon, macros, panes, publishing to web.

  • Create cells and ranges

Includes: data entry, moving/copying, text series, custom lists, alignment, formatting, cell styles, advanced paste.

  • Create tables

Include: advanced work with tables, filtering, sorting, duplicate data.

  • Apply formulas and functions

Includes: cell ranges and references, formulas, AutoSum, logical functions, conditional calculations, text functions.

  • Create charts and objects

Includes: chart creation and design, chart formatting, shapes, SmartArt, pictures in Excel

  1. Microsoft Power Point
  • Create and manage presentations

Includes: new presentations, slide master editing, layouts, backgrounds, footer information on slides, themes, print settings, advanced saving, speaker notes, slide show settings, timing, pesenter view, hints on delivering presentations.

  • Insert and format shapes and slides

Includes: manipulation with slides, shapes and editing, presentation sections, advanced objects manipulation.

  1. Microsoft Outlook
  • Manage the Outlook environment

Includes: introduction to Outlook, people view, mail settings, the new interface, view options, customising layout, viewing received messages, setting an e-mail account, signatures, rules, automatic replies, saving and printing, data files, searching, managing contacts.

  • Manage messages

Includes: creating a new message, replying to messages and forwarding them, mail folders, attachments, tracking, delegate access, editing, arranging the message list, subfolders and categories, junk email, viewing messages by conversation, message list features, flagging messages for their follow-up.

 

  • Manage schedules

Includes: recalling a meeting and adjusting the calendar, sending your calendar, viewing the calendars of your colleagues, sharing the outlook data, editing appointments and events, recurring appointments, sneak peeks, scheduling a meeting, proposing a new meeting time, tasks, notes, managing the journal.

 

  • Manage contacts and groups

Includes: creating and printing contacts, address book, contact group

 

  1. Microsoft Access
  • Create and manage a database
  • Build tables
  • Create queries
  • Create forms
  • Create reports

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Introduction to static testing and dynamic motor monitoring

Introduction to static testing and dynamic motor monitoring

Course description

This introductory course will benefit the attendee by allowing them to obtain information about both technologies simultaneously. A majority of the first day will cover basic AC motor theory and construction.

By the end of this course the student will have a working knowledge of both the static and dynamic motor testing methods, be able to collect quality data and determine basic motor faults. Seminar price includes workbook, lodging and most meals.

Course objectives

  • Develop a general understanding of AC motor theory and construction
  • Develop a general understanding of what static motor testing and dynamic motor monitoring involves
  • Understand what standards are applicable to the electric motor testing
  • Develop a general working knowledge of instrumentation for both static motor testing and dynamic motor monitoring

Topics

Basic AC motor theory

  • Basic electromagnetic theory
  • Basic AC motor construction
  • Various types of motors


Intro to static motor theory

  • Insulation systems
  • Failure mechanisms
  • Testing methods and pass/fail criteria
  • Recommended test voltages
  • Test sequence overview


Intro to dynamic motor monitoring

  • Machine System Overview
  • Properly connecting the Explorer
  • Obtaining quality data
  • Power, motor, load assessment
  • Miscellaneous Explorer tools

 

Duration : 3 Day

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Electrical Motors and Motor Control Systems

Training Electrical Motors and Motor Control Systems

Introduction

This is the second of three courses dealing with electrical maintenance. It is a practical course and emphasises those aspects of maintenance and fault diagnosis required in industry.

Course delegates require sound knowledge of electrical principles as outlined in our first electrical course. This course may be studied as part of a skills flexibility training programme.

This course aims to provide delegates with the underpinning knowledge and skills needed to undertake electrical maintenance on motors and motor controls safely and efficiently.

Syllabus

  • Safe working practice
  • Principles of DC motors and generators
  • DC motor starters and protection
  • AC induction motors – single and three phase
  • Motor protection
  • Motor starters: Direct on Line and Star Delta
  • Three phase distribution
  • Speed control on AC and DC motors
  • Introduction to Inverters
  • Testing of equipment and fault diagnosis
  • Identification of common electrical faults
  • Practical exercises

 

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Psychological Profiling Training

Psychological Profiling Training

Profiling is essentially building up a picture of an individual’s characteristics such as likely behaviours, attitudes, personal traits, unique skills or capabilities, and so forth in relation to norms of the general population. It is an assessment carried out by a skilled psychologist, using techniques and tools from psychology to learn general and specific facts about a person. In other words, a profile is a comparison of one person’s traits and behaviours to those of everyone else. It is a picture of how similar or different someone is, how well or poorly they perform, on a range of characteristics in relation to the average scores and performances of the general population.

Who should attend

HR Manager, Supervisor, HR Staff

 

Course Outline

INTRODUCTION
What is profiling?
Personality
Types of profiling
When and why do we carry out profiling?
How profiling is done

HOW TO PROFILE SOMEONE
Profiling techniques
Putting it all together

INTERVIEWS AND QUESTIONNAIRES
Psychological screening
What is an interview?
Planning an interview: structured or unstructured
Components of a profiling interview
What can go wrong?
Dealing with interview data

BEHAVIOURAL ASSESSMENT
The abc model
Traditional vs behavioural assessment
Different applications of behavioural assessments
Behavioural assessment techniques
Problems with behavioural assessments

CLASSICAL ASSESSMENT TESTS
The nature of traditional assessment tests
Reliability and validity of psychological tests

WHAT COMES NEXT?
Applications for profiles
How & where to use a profile
Ethics of profiling
Problems with profiling
The future of profiling

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.