Marketing Communications and Brand Management

INTRODUCTION

This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice.

WHO SHOULD ATTEND?

  • All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations

PROGRAMME OBJECTIVES

  • Explain the role and win support for marketing communications from more senior executives
  • Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media
  • Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives
  • Manage marketing communication and brand support activities using both offline and on-line media
  • Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility

PROGRAMME SUMMARY

Effective marketing communications and brand support activities rely on understanding how to influence and build relationships with stakeholders, as well as coordinate activities using appropriate tools.

This programme covers in detail the skills, knowledge and abilities marketing professionals need to plan, implement and evaluate such activities within their organisations and that are appropriate to their internal and external audiences.

SEMINAR OUTLINE

HOW MARKETING COMMUNICATIONS WORK

  • The communications process
  • How audiences process information and make decisions
  • Establishing and maintaining successful stakeholder relationships
  • Above and below the line activities
  • Ethics, responsibility and codes of practice
  • Understanding global audiences and communication challenges

THE MARKETING COMMUNICATIONS MIX

  • How and when to use the tools: advertising, sales promotion, public relations, direct marketing, personal selling
  • Choosing between the different medium: broadcast, print, outdoor, digital, social media, in-store
  • Co-ordinating and integrating marketing communication activities
  • Insights into media planning and buying
  • Developing effective messages using the different types of appeals
  • Creating content audiences pay attention to and understand

Managing Marketing Communication Programmes and Campaigns

  • Selecting between the different marketing communication strategies
  • Frameworks for planning communication activities
  • Developing advertising and sales promotion campaigns
  • Developing public relations and direct marketing campaigns
  • Finances: forecasting expenditure and allocating budgets
  • Metrics and evaluating the effectiveness of communication activities

Developing and Managing Brand Identity

  • Elements of a brand: logo block, strapline, typefaces, typography, colours, tone of voice, photographic style, grids
  • A-Z steps for building a brand: researching markets, finding a niche, putting your culture and identity into words, creating the brand manual, explaining the brand to different audiences, keeping your brand alive
  • More complex branding decisions: naming families, positioning, extensions, multi-branding, repositioning
  • Reproducing the brand: online, video, brochures, stationery, packaging, signage, promotional items, uniforms, vehicles
  • The people aspects: finding champions to keep you on-brand, persuading customers to pledge loyalty to your brand, defending against internal and external threats
  • Best practice branding case studies

Action Planning

  • Putting it all together: developing a marketing communications plan tailored to your organisation and stakeholders
  • Identifying and setting priorities for implementation
  • Winning support from key internal personnel for implementation
  • Personal coaching: presenting the challenges you will face implementing your plan, for feedback and support
  • Developing a personal action plan based on your strengths and areas for development identified during this programme

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Managing Service Quality and Customer Satisfaction

INTRODUCTION

Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:

  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expectations
  • Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers

WHO SHOULD ATTEND?

  • All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
  • Marketing professionals looking for a compelling strategic edge in the market
  • Team leaders looking to relate to their teams and to higher management

PROGRAMME OBJECTIVES

  • Describe how to use Quality Management tools and methods
  • Build strong customer relationships
  • Help influence and set customer expectations
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
  • Implement improved people skills to enhance customer service
  • Improve service to internal customers as well as external customers
  • Use skills to build effective relationships

COURSE OUTLINE

After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.

This programme will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world-class service provider and the envy of all other internal customers.

INTRODUCING QUALITY MANAGEMENT AND CUSTOMER SERVICES

  • Introduction to Quality Management
  • The history of Quality in business
  • Basic Quality concepts
  • What is it that Customers want
  • How can we calculate the total cost of Quality
  • Customer satisfaction is a perception and can be managed
  • Setting customer expectations
  • Changing internal perceptions
  • Getting closer to customers, understanding value
  • Understanding customer needs and expectations
  • Commitment starts at the top of the organisation

SERVICE QUALITY TOOLS & TECHNIQUES

  • Five steps to Effective Quality Management
  • Beginning with measurement
  • Then we need methods of Control
  • Continuous Improvement
  • Service Quality Tools and Techniques
  • Questionnaires
  • Pareto Analysis
  • Nominal Group Technique
  • Cause and Effect Analysis
  • Solution Effect Analysis
  • Selection Grid

MANAGING CUSTOMER EXPECTATIONS

  • Exceeding customer expectations every time
  • Determining how to exceed expectations
  • It’s the little things that matter – increased satisfaction at minimal cost
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction
  • Maximise the value you deliver
  • Understanding different customer styles

PEOPLE SKILLS TO DELIVER EXCELLENT CUSTOMER SERVICE

  • Back to basics – communicating with our customers
  • Identify Listening Styles for you and your customer
  • Building Rapport
  • Influencing skills
  • Persuasion techniques
  • Dealing with Difficult Customers
  • Understanding Customer Behaviours
  • Understanding where Anger comes from
  • Developing Emotional Intelligence

MAKING IT HAPPEN

  • Using the tools, models and techniques discussed so far in 2 case studies
    • A Real-Life case study (in small teams)
    • Your own work situation (in same-company groups or alone)
  • Tools and approach to be used to include
    • Integrated Quality Management Systems
    • ISO
    • Balanced Scorecard
    • Six Sigma
  • Producing a Plan of Action to take back to the office
  • How to improve customer satisfaction in 5 quick steps

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Flow Measurement and Custody Transfer

Introduction

Custody Transfer defines the point at which ownership changes hands for the process product being measured. This transfer is unique among flow-meter applications since money changes hands and accuracy requirements are higher than they are for most other applications. The custody transfer system must generate detailed and indisputable cargo reports, based on accurate flow measurements and calculations.

This intensive and highly practical seminar include the main principles and applications of traditional and latest process flow measurements techniques and relates them to the importance of high accuracy (±0.125% or better) that is required for implementing successful custody transfer operations. It is designed to help organisations achieve the required strategic goals through better understanding and sound applications of these techniques.

This seminar will highlight:

  • The laws governing fluids and gases
  • Important principles of flow-metering including accuracy and repeatability
  • Main types and applications of Flowmeters with emphasis on custody transfer
  • Flowmeter proving and calibration techniques

Objectives

This course introduces participants to a variety of flow measurement technologies and systems that are used custody transfer applications, and gain an understanding about how measurement systems can work properly and accurately.

At the end of the seminar, the participants will:

  • Have a sound understanding of relevant fluid and gas Laws that are needed for the use of flow measurement devices.
  • Understand the main requirements of custody transfer systems.
  • Appreciate the main requirements of flow measurements including accuracy and repeatability.
  • Be knowledgeable about up-to-date flow measurement meters including differential pressure (DP) measurement, turbine meters, positive displacement meters, Coriolis flow measurement, Magnetic and ultrasonic flow measurement.
  • Gain the ability to determine if a metering system is adequate for the purpose, select appropriate custody transfer metering systems and identify potential problems.
  • Learn about the principles and applications of Multiple meters/meter runs, Flow computers, Quality systems, Calibration, Meter Runs, Proving and Supporting Automation.

Who Should Attend?

This seminar is highly relevant to personnel needing a basic understanding of Custody Transfer concepts and requirements and fluid flow measurement techniques and applications.

This course is suitable to a wide range of professionals but will greatly benefit:

  • Engineers and Technicians of all disciplines
  • Instrumentation Personnel
  • Procurement and quality control personnel
  • Inspection and Maintenance engineers

SEMINAR OUTLINE

Introduction – Basic Fluid and Gas Laws

  • Custody Transfer principles and requirements
  • Pressure, Viscosity, Flow Volume, Continuity Principle, Energy Law (Bernoulli’s)
  • Flow Configurations (Flow Profiles), Laminar Flow, Turbulent Flow
  • Reynold’s Number, Flow Losses (Friction Losses)
  • Ideal and Real Gases, Gas Laws, Boyle’s Law, Charles’s Law, Gay-Lussac’s Law

General Characteristics and Performance of Flow Meters

  • System Characteristics and Flow range
  • Performance, Accuracy, Stability and Repeatability, Sensitivity, Noise, Linearity, Reliability
  • Flow modification and meter runs
  • Applications and Usage, Sizing
  • Temperature and Pressure Measurements

Types and Applications of Flow Meters

  • Differential Pressure (DP) Flow Meters, Orifice, Venturi, Nozzles,Pitot tubes
  • Positive Displacement (PD) Flow Meters, Rotor, Oscillating Piston, Oval Gear
  • Turbine Flow Meters, Conventional and Helical
  • Problems with Erosion, corrosion, Cavitation and Obstructions
  • Uses and Applications, Installation requirements and Standards

Types and Applications of Flow Meters (Continued)

  • Ultrasonic Flow Meters
  • Magnetic Flow Meters
  • Coriolis Flow Meters
  • Uses and Applications, Installation requirements and Standards
  • Straight run requirement

Flow Measurement Systems and Custody Transfer Considerations

  • Custody Transfer Requirements
  • Meter Factor
  • Proving Systems; Direct, Indirect, Master Meter, Volume, Displacement
  • Custody Transfer Skids
  • Flow Computers and Communication
  • Temperature and Pressure Measurements

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Mechanical Failure Analysis

Course Description

Mechanical failures are the cause of the production stops and should be eliminated with maintenance and the understanding of failures. Mechanical failure analysis provides the causes of the failures to be corrected for efficient production.

Course Objectives

  • Being familiar with mechanical failure analysis
  • Learning failure modes and designing fail-safe systems
  • Understanding the service and maintenance requirements for machine failures

Who Should Attend?

  • Mechanical and electrical technicians
  • Mechanical engineers
  • Service personnel and managers

Program Schedule

  • What is mechanical failure
  • Failure Modes
  • Cause of failures in production
  • Effective ways to prevent failure or live with the failures
  • Static failure modes
  • Fracture
  • Buckling
  • Impact
  • Strength calculations
  • Material and dimension selection
  • Dynamic failure modes
  • Fatigue
  • Creep
  • Wear
  • Corrosion
  • Crack growth
  • Failure rate
  • Hazard analysis
  • Impact testing
  • Fatigue testing
  • Failure testing
  • Improving fatigue life
  • Improving creep life
  • Structural examples
  • Bearing example

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Understanding Diversity

Deskripsi

Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, dua masalah umum tentang keragaman adalah budaya organisasional bermusuhan dengan yang dirasakan pekerja dan masalah stereotip. Banyak masalah mengenai budaya organisasi yang dirasa bermusuhan datang dari sebagian orang yang dilindungi oleh undang-undang. Masalah ini bisa diatasi dengan melakukan usaha untuk menciptakan budaya yang bersifat memihak dan tidak merugikan orang/kelompok lain. Masalah lain timbul karena streotip – penyebarann berita yang negatif – didasarkan pengalaman masa lalu sekelompok orang dan berusaha mempengaruhi orang lain. Akibat dari masalah-masalah diatas adalah terbatasnya dan sedikitnya terjalin interaksi yang akan merugikan jangka panjang. Pelatihan ini akan memberikan pemahaman mengenai understanding diversity serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.

  

Tujuan

Setelah mengikuti pelatihan ini, peserta diharapkan dapat :

  1. Memahami konsep understanding diversity;
  2. Memahami pentingnya saling menghargai dan menghormati keragaman;
  3. Menjadikan keragaman menjadi sebuah pelengkap di dunia kerja

Materi

  1. Konsep understanding diversity
  2. Pemahaman keragaman
  3. Manfaat adanya keragaman
  4. Masalah yang sering muncul terkait keragaman
  5. Solusi dan penanganan
  6. Studi Kasus dan Diskusi

   

Peserta

Training ini diperuntukkan bagi:

  1. Staff, Supervisor, Manager ataupun level diatasnya dari Divisi SDM, ataupun divisi lainnya yang membutuhkan training ini;
  2. Praktisi atau Profesional yang ingin menambah pengetahuan mengenai understanding diversity

 

Durasi : 2 Hari

Fasilitas dan Investasi

  • Fasilitas: Hard Copy Materi, USB Flashdisk, Training Kits, Coffee Break & Lunch, Sertifikat, Foto Group, Souvenir;
  • Investasi sebesar Rp. 4.850.000,- per peserta non residential. (Yogyakarta, Jakarta, Bandung )
  • Investasi sebesar Rp. 5.500.000,- (Enam Juta Rupiah) per peserta residential 2 malam minimal 2 peserta dari perusahaan yang sama.*
  • Harga tidak termasuk pajak.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Uncover Selling Opportunities

Deskripsi

Saat ini dunia bisnis makin maju dan berkembang. Banyak sekali bermunculan wirausaha muda dan perusahaan-perusahaan baru yang meramaikan bisnis di Indonesia maupun kancah internasional. Karena semakin ketatnya persaingan di dunia bisnis, maka para pelaku bisnis hendaknya mampu membaca peluang sekecil apapun itu. Menangkap peluang usaha yang muncul dari kondisi real masyarakat dan membekali dengan ketrampilan usaha yang relevan dengan kebutuhan real akan menjadi peluang yang baik untuk memulai wira usaha. Apabila dapat memanfaatkan peluang penjualan maka akan mendapatkan keuntungan yang melimpah serta dapat dijadikan investasi masa depan. Pelatihan ini akan memberikan pemahaman dan pengetahuan mengenai membaca peluang penjualan yang sangat bermanfaat bagi para personil yang bergerak dalam bidang pemasaran dan penjualan.

 

Tujuan

Setelah mengikuti pelatihan ini, peserta diharapkan dapat:

  1. Memahami konsep membaca peluang penjualan
  2. Memahami tips dan trik dalam menjalan bisnis sesuai dengan peluangnya

 

Materi

  1. Konsep membaca peluang penjualan
  2. Sumber-sumber peluang
  3. Rahasia membaca peluang penjualan
  4. Strategi dalam melaksanakan peluang penjualan
  5. Tips mempromosikan bisnis
  6. Hambatan dalam membaca peluang
  7. Solusi yang ditawarkan
  8. Studi Kasus

 

Peserta

Training ini diperuntukkan bagi:

  1. Staff, Supervisor, Manager hingga level diatasnya dari Divisi Pemasaran ataupun Penjualan atau divisi lainnya yang membutuhkan training ini;
  2. Wirausaha, Praktisi, Profesional atau siapapun yang ingin menambah pengetahuan mengenai Sales Management.

 

Durasi : 2 Hari

 

Fasilitas dan Investasi

  • Fasilitas: Hard Copy Materi, USB Flashdisk, Training Kits, Coffee Break & Lunch, Sertifikat, Foto Group, Souvenir;
  • Investasi sebesar Rp. 4.850.000,- per peserta non residential. (Yogyakarta, Jakarta, Bandung )
  • Investasi sebesar Rp. 5.500.000,- (Enam Juta Rupiah) per peserta residential 2 malam minimal 2 peserta dari perusahaan yang sama.*
  • Harga tidak termasuk pajak.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Fundamentals of Project Management Training

Course Overview

This practical three-day workshop will equip participants with the tools, skills, behavioral attributes, and competencies needed to manage design and construction projects. Using lectures, discussion, and case studies, the focus will be on practical applications and techniques for immediate implementation and project results. Participants learn “what” to do, “how” to do it, and “why” they need to do it. The course is designed for people involved in managing the design and construction of operating facilities, including engineers, technologists, technicians, tradesmen, and maintenance personnel.

Course Outline

  • Introduction and Definitions
  • Project Manager Behaviors
  • Budgeting and the Staged Gate Process
  • Project Authorization and Scope of Work
  • Engineering Control
  • Procurement
  • Request for Proposals and the Bidding Process
  • Construction Management
  • Contract Administration and Earned Value Analysis
  • Commissioning Procedures
  • Training
  • Commissioning and Startup
  • Completion

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Introduction to Energy Trading and Hedging

Course Overview

This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course.

Who should attend

  • Derivatives sales and trading personnel
  • Structurers
  • Risk control, risk management and audit personnel
  • Asset Liability Managers
  • Asset managers
  • Corporate treasury
  • Hedge Fund Managers

 

Course Outline

  • Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity)
  • Natural Gas Index Pricing
  • Crude Oil Pricing
  • Understanding the Forward Curve
  • Energy Forward Curve Behavior – Backwardation/Contango/Cyclicality
  • Basic Hedging Instruments – Futures Contracts and Forwards
  • Basic Hedging Instruments – Fixed-for-Float (Fixed) Price Swap & Basis Swaps
  • Futures Versus Forwards Versus Swaps
  • Transforming Risks using Derivatives
  • Basic Risk Reporting – Position Reports and Mark-to-Market Reports
  • Basic Risk Reporting – Profit/Loss Reports and Value at Risk Reports
  • Managing and Controlling Risk Reports

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Finance For Non Financial Staff

WHO SHOULD ATTEND?

This program is intended for all non -finance Supervisors and Managers.

LEARNING OUTCOMES

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.

COURSE OVERVIEW & CONTENT

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

  • Getting The Facts Straight
  • Types Of Organizational Financial Plans
  • Read Annual Reports
  • A Review Of Financial Terms
  • The Accounting Cycle
  • The Key Reports
  • Understanding Debits And Credits
  • Your Financial Analysis Toolbox
  • Identify And Analyze Important Financial Data And Make Financial Decisions
  • The Basics Of Budgeting
  • Explain What Budgets Are And How To Prepare Them

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Purchasing and Vendor Management (Supplier Selection,evaluation and Development)

Overview

Training ini ditujukan untuk purchasing ataupun procurement officer dan buyer. Tujuan dari training ini adalah memberikan penjelasan mengenai best practice purchasing management dan vendor management  dalam best corporation.

Siapa yang harus mengikuti?

Training ini  sangat cocok untuk manager, supervisor maupun staff yang mencari model system management di purchasing/procurement department maupun berminat untuk melakukan improvement pada department purchasing/procurement.

Courses Outline

Hari Ke-1
Purchasing management
  • Purchasing / Procurement organization

Sesi ini memberikan pengenalan mengenai tugas, tanggung jawab dan wewenang seseorang dalam purchasing/procurement organization.

  • Purchase product management
Purchase product management menjadi starting point dalam melakukan purchasing management, sesi ini memberikan gambaran best practice dalam melakukan management dan klasifikasi dari purchase product yang akan memberikan perlakukan yang berbeda dalam penanganannya
  •  Supplier clasification
Sesi ini memberikan informasi dasar mengenai bagaimana melakukan klasifikasi supplier berdasarkan effek terhadap produk dan service dari organisasi. Klasifikasi ini akan mempengaruhi seberapa dalam pengontrolan organisasi dilakukan terhadap supplier tersebut
  •  Purchasing management
Sesi ini memberikan gambaran bagaimana merencanakan, menangani dan melakukan follow up terhadap produk yang dibeli. Pembahasan ERP (Enterprise Resources Planning) akan menjadi bagian dalam sesi ini, termasuk pelaporan dan juga tolak ukur prestasi dari purchasing management (KPI)
Sesi ini akan memberikan gambaran bagaimana purchasing process untuk produk dengan spesifikasi tertentu, penanganan pembelian pada raw material, sub materials, office/factory supplies dan capital expenditure.
  • Purchasing tingkat lanjut
Sesi ini memberikan gambaran mengenai purchasing dimasa yang akan datang , walaupun beberapa organisasi telah memulainya sepert budgeting, bagaimana melakukan project improvment di purchasing departement, melakukan cost down programme sehingga memberikan efisiensi kepada organisasi

Hari ke-2
 Vendor selection, Evaluation, Development dan Audit ;
  • Vendor selection
Sesi ini akan memberikan gambaran yang dilakukan pada saat vendor selection, seperti setting kriteria vendor, melakukan seleksi vendor, melaksanakan proses seleksi seperti trial produk maupun pilot project termasuk kriteria untuk approval vendor.
  • Vendor evaluation
sesi ini ditujukan untuk memberikan gambaran yang dilakukan pada saat dilakukan vendor evaluation, meliputi persiapan checklist, penentuan kriteria evaluasi, pelaksanaan evaluasi vendor dan melakukan rating terhadap vendor
  • Vendor Development
Sesi ini ditujukan untuk memberikan gambaran yang dilakukan pada saat vendor development. Umumnya hal ini dilakukan pada vendor yang produk/jasa nya sangat mempengaruhi kualitas dari produk yang dibuat oleh organisasi
Sesi ini meliputi metoda development, subject yang akan didevelop sepert produk / servis ataupun management system
  • Vendor audit
Sesi ini akan memberikan gambaran yang dilakukan pada saat vendor audit, termasuk bagaimana melakukan manufacturing process audit dan product audit.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Electrical Engineering for Non-Electrical Engineers

Description

This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less).

After participating in this course you will be able to:

  • Understand and apply electrical code requirements
  • Design electrical systems in compliance with the code
  • Broaden your knowledge of electrical equipment, wire and cable applications
  • Relate electrical code to grounding and bonding requirements
  • Determine the code requirements for motor applications, substations, and high voltage lines

Who Should Attend

Non-Electrical Engineers • Project Engineers • Operations & Maintenance Engineers • Managers • Construction personnel • Plant & Facility Engineers • Inspectors & Municipal personnel • Electrical Contractors

 

Course Outline

  • Electric power & circuit fundamentals
  • Power quality
  • Major electrical equipment
  • Electrical power generation
  • Load characteristics & conductor sizing
  • Fault calculation & protection system
  • Standards & codes
  • Design procedures
  • Motor branch circuit design
  • Feeder circuit design

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Pumps and Compressors : Selection, Operation, and Maintenance

Description

Pumps and compressors are essential components in almost all industries in that they are required to meet system demands and operate reliably.  Further, since they can consume approximately 30% of a plant’s total energy use, efficient operation is essential.  Pumps and compressors therefore need to be cost efficient and reliable.

By attending this course you will gain an understanding of the characteristics of various types of pumps and compressors and their components.  The course will provide Engineers and Technicians with information for the optimal selection, operation and maintenance of centrifugal and positive displacement pumps as well as positive displacement and dynamic compressors.

After participating in the seminar, you will be able to:

  • Gain an awareness of the performance characteristics of pumps and compressors.
  • Increase the reliability of your pumps and compressors by understanding operational and maintenance aspects.
  • Become familiar with the components of pumps and compressors
  • Appreciate the influence of fluid flow and equipment connected to pumps and compressors

 

Who Should Attend

Plant and facilities Managers • Engineers • Technicians and Supervisors • Operations Personnel • Stationary Engineers • Consultants and Contractors

 

Course Outline

  • Pump Regulations, Codes & Standards
  • Positive Displacement & Centrifugal Pumps
  • Pump & Compressor Selection
  • Types of Compressors
  • Compressor Regulations, Codes & Standards
  • Compressor Regulation
  • Associated Compressor Equipment
  • Compressor Facilities
  • Pump & Compressor Components & Drives
  • Pump & Compressor Operation & Maintenance

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Procurement and Managing Suppliers

Who should attend?

  • Purchasing executives, senior managers, and professional staff from supply chain management, logistics and inventory planning and control
  • General managers wanting to understand the procurement function
  • Project managers involved in plant and equipment development projects
  • Technical personnel involved in performance specification of plant and equipment
  • Engineering planners working with complex maintenance material requirements
  • Quality managers seeking to understand how suppliers are selected

Learning objectives

  • To set up and manage a procurement activity
  • To select suppliers using appropriate evaluation methods and criteria
  • To measure supplier performance
  • To identify ways to increase procurement effectiveness and efficiency
  • To work with user departments to improve procurement within the organisation
  • To manage supply-side risk using contractual methods

Course content

Role of the Procurement Function

  • Key responsibilities
  • Supporting operational requirements
  • Managing supplier relationships
  • Supporting strategic goals
  • Detecting and preventing fraud

Managing the Purchasing Process

  • Making the case to purchase
  • Deciding the procurement strategy
  • Advertising the contract
  • Generating interest
  • Running the competitive cycle
  • From ITT to contract award and beyond

Managing Tender Requests and responses

  • Capturing user requirements
  • Documenting the scope of work
  • Output based specifications
  • Evaluating tender responses
  • Further competitive activity

The Supplier Perspective on Bidding

  • Researching the client
  • Understanding client requirements
  • Identifying competitive advantage
  • Qualification of opportunities
  • Ethical supplier behaviour

Creating Appropriate Contract Documentation

  • Principles of contract law
  • Drafting your terms and conditions
  • Using contract templates
  • Managing risk through the contract
  • Contract case studies

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Managing Project using MS Project Training

COURSE AIMS

An instructor-led course provides students with the knowledge and skills to plan and manage projects using Microsoft Project 2010. It is intended for both novice and experienced Project Managers and projects support personnel who need to apply the discipline of project management using Microsoft Project Professional/Standard 2010.

WHO WILL BENEFIT FROM THE COURSE?

This programme is ideal for project leaders, project team members, project assistants, new project managers, professionals from other areas who work with project managers or anyone seeking career development in MS Project.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Understand the importance of project management and creating a project plan
  • Managing and configuring tasks in MS Project
  • Understanding and managing resources
  • Tracking costs in Microsoft Project
  • Viewing project information visually
  • Integrating data with other Microsoft applications

 

COURSE CONTENT

Introduction to Microsoft Project

  • Relating MS Project with Project Management
  • Significant n Features of MS Project 2010
  • Navigating the Ribbon
  • Viewing Information – Task, Resource, or Assignment
  • Editing Tables

A Quick and Easy Overview of Managing with Project

  • Creating a New Project and Data Entry
  • Entering and Sequencing Project Tasks
  • Defining Resources
  • Estimating Task Duration and Assigning Resources
  • Base lining the Project
  • Tracking Project Progress

Creating a Work Breakdown Structure

  • Summary and Subordinate tasks
  • Milestones
  • Developing WBS Outlines

Identifying Task Relationships

  • Methods to Create Relationships
  • Task Sequence
  • Lag, Lead and Delay

Defining Resources within Project

  • Defining Individual Resources
  • Recording the Cost(s)
  • Recording the Limit of Availability

Making Work Package Estimates

  • Estimating Duration and Cost
  • Task Types
  • Work, Units and Duration
  • Assigning Tasks to Resources

Creating an Initial Schedule

  • Calculate the Schedule: The Theory Behind the Software
  • Critical Path
  • Constraints, Deadlines, Milestones
  • Task Relationships and Crashing a Schedule

Creating a Resource Levelled Schedule

  • Project Statistics
  • Resource Usage View
  • Resource Allocation and Levelling
  • Task Usage View
  • Manual Levelling

Managing the Project

  • Creating the Project Baseline
  • Displaying the Baseline on a Gantt Chart
  • Recording Progress
  • Updating Task and Resource Status
  • Splitting Tasks

Formatting Output and Printing Reports

  • Formatting the Timeline
  • Using the Gantt Wizard
  • Standard Reports
  • Grouping, Sorting and Filtering

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Project Management with Microsoft Project training

Introduction

Microsoft Project provides a flexible and intuitive solution to help you gain control of your projects. In this course, you learn to effectively create a project plan, track progress, adjust resources and generate dynamic reports in a hands-on learning environment.

You Will Learn How To

  • Leverage Microsoft Project to plan and manage project schedules and resources
  • Optimize plans and organize calendars
  • Track progress and monitor variances between targets and actuals
  • Assign resources to tasks and troubleshoot overallocation conflicts
  • Create reports and dashboards to effectively share project data

Course Outline

Introduction to Microsoft Project

  • Overview of project management concepts that apply to Microsoft Project
  • Introducing the Microsoft Project interface
  • Customizing the Ribbon and Quick Access Toolbar

Creating a New Project Plan

Building a project plan

  • Producing a work breakdown structure (WBS)
  • Entering tasks, summary tasks and milestones
  • Estimating and entering task duration
  • Establishing relationships between tasks
  • Working with different types of dependencies
  • Adjusting the project schedule to target specific dates

Scheduling essentials

  • Leveraging manual and automatic scheduling
  • Conceptualizing and identifying the critical path
  • Analyzing and managing the schedule

Optimizing the project plan

  • Implementing lag and lead
  • Applying deadline dates to the project plan
  • Setting, locating and removing task constraints
  • Managing master and subprojects

Controlling Your Project Plan

Configuring calendars

  • Creating new and updating existing calendars
  • Analyzing the relationship between project, task and resource calendars
  • Changing default calendar options

Applying calendars to projects, tasks and resources

  • Assigning calendars appropriately
  • Updating your project plan due to calendar changes

Sharing project calendars

  • Saving calendar changes to the Global template
  • Sharing and organizing calendars

Keeping Your Project on Track

Preparing for tracking

  • Validating the project plan
  • Establishing the baseline

Tracking task progress

  • Identifying key steps in the tracking process
  • Updating the project plan with tracking data
  • Analyzing variance against the project plan
  • Creating graphical status indicators

Troubleshooting schedule problems

  • Reviewing project task updates for timeline problems
  • Resolving issues with the project schedule

Managing Project Resources and Assignments

Creating and assigning resources

  • Defining work, material and cost resources
  • Assigning resources to tasks
  • Utilizing budget resources
  • Configuring resource pools

Managing and tracking resource assignments

  • Troubleshooting resource assignments
  • Investigating and resolving resource overallocations
  • Tracking assignment progress
  • Leveraging the Usage views to manage assignments

Analyzing Project Data and Preparing Reports

Identifying communication needs

  • Defining stakeholder groups
  • Identifying project communication requirements

Creating reports

  • Examining basic and dynamic report types
  • Designing dashboard indicator reports
  • Building custom tables, filters and reports
  • Creating Visual Report templates
  • Automating reporting tasks via macros

Interacting with other applications

  • Sharing data using the Timeline view
  • Overview of collaboration features
  • Employing import and export maps

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Event Management

COURSE AIMS

The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.

The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for event organisers who wish to learn practical techniques for successful event management.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • A knowledge and understanding of what an ‘event’ is
  • A knowledge and understanding of the process of event management
  • Skills in how to conduct a stakeholder analysis
  • A knowledge and understanding of risk and hazards
  • Skills in how to conduct a risk assessment
  • Skills in exploring opportunities for the event
  • Basic management skills
  • Skills in how to use planning tools
  • Organisational skills
  • A knowledge and understanding of budgets
  • Skills in controlling finances
  • Post-event evaluation skills

 

 

COURSE CONTENT

Understanding Event Management

  • What is an ‘Event’?
  • Role of the Event Manager
  • Phases of Event Management

Event Management

  • How to establish your credibility as a leader
  • Understanding the challenges people newly promoted face
  • Creating a team vision
  • Adapting your leadership style to suit different situations
  • Effective delegation skills
  • Make employees accountable and responsible
  • Giving positive and negative feedback
  • Utilising feedback to modify employee behaviour
  • Providing ‘constructive’ criticism
  • Identify your strengths and weaknesses
  • Initiation – purpose and objectives
  • Stakeholder analysis – needs, expectations, influence
  • Managing Risks
    • Risk Assessment
    • Risk Response

The Event Project Life Cycle

  • Planning schedule
  • Timeline – countdown to success
  • Key event elements
  • Planning documentation
  • Event Planning Worksheets
  • Planning – Opportunities, Risks, Any Modifications Needed?
  • Implementing The Planning
    a. Risk
    b. Content
    c. Cost
    d. Schedule
  • Time Management
  • Prioritising Tools

The Written Event Plan

  • Types Of Event
  • Complexity
  • Scale Of Event
  • Legal Requirements
  • Client Requirements
  • Resources

Tools for Event Management

  • Prioritising Tools
  • Grid Analysis
  • Paired Comparison
  • Covey’s Matrix

Organising Tools

  • Critical Path Analysis
  • Gantt Charts
  • Brainstorming
  • Mid Mapping

Managing People

  • Delegating
  • Motivating
  • Methods of Communication

Marketing

  • Marketing Strategy
  • Market Analysis
  • The Marketing Mix
  • Advertising and promoting the event

Event Promotion

  • Advertising
  • PR
  • Word of Mouth
  • Direct Marketing
  • Press Releases
  • Target Market
  • Resources Needed
  • Schedule

The Media Kit

  • What Is It?
  • Press Release Including The ‘5 W’s’ (What, Where, Who, Why and When)
  • Event Programme
  • Sponsor Information
  • Interview Possibilities, Times and Contact Details of any ‘Stars’

Visiting the Venue

  • Adaptation
  • Communication
  • Pre-Events / Post-Event Briefings
  • Utilities and Electricity
  • Sound System
  • Food
  • Portable Toilets
  • Planning and Control Documentation
  • Record and Seat Arrangement

Budgeting and Financial Control

  • Understanding the purpose and uses of budgets
  • Budgetary Control
  • Revenue and Profit
  • Cash Flow Forecasts
  • Monitoring Cash Flow

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Innovation and Critical Thinking Training

COURSE AIMS

Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic
  • Discuss the importance of creative and critical thinking
  • Understand why some people are naturally creative, but also how everyone can develop their creativity
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems
  • Apply the methods and tools to generate ideas for improving areas of their own work
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace
  • Recognise the difference between left and right brain thinking
  • Get a roadmap for developing your critical thinking skills
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity
  • Define the logical approach to critical thinking and innovation
  • Determine your preferred problem-solving style
  • Identify and overcome barriers to critical thinking

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation.
  • Understand what innovation is and is not.
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches.

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation.
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation.
  • Generate innovations within the culture.
  • Identify the innovation culture within your own organization.

Where Do Other Types of Thinking Fit In?

  • Left- and Right-Brain Thinking
  • Whole-Brain Thinking
  • Recognising the differences between lateral and logical thinking
  • Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group.
  • Recognise the elements that cause barriers.
  • Create ideas to “drive out fear”.
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations.

Prioritise Implementation of Innovations

  • Use various quality tools to prioritize the implementation of the innovations such as multi-voting and priority evaluation.
  • Prioritise the order to implement the innovations.
  • Prioritise order to implement within each innovation.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Customer Complaint Handling Training

COURSE DESCRIPTION

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive.

Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course.

Customer Complaint Handling Training Course – Course Aims

This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

Customer Complaint Handling Training Course Objectives

By the end of the session, attendees will:

  • Understand what a complaint is and why people complain
  • Know what drives complaints in their individual organisation
  • Understand the skills and approaches needed to deal with customer complaints
  • Be more pro-active in identifying and fixing the things that cause complaints
  • Have a process to follow when dealing with a dissatisfied customer

Customer Complaint Handling Training Course Content

  • Why People Complain
  • Complaint Handling Skills
  • Getting to the Root Cause
  • Dealing with Complaints
  • Being Pro-active
  • Complaints Procedure

Customer Complaint Handling Training Course Benefits

  • Loyal customers who re-use and become advocates for your brand
  • Less paid out in refunds or compensation
  • Happier and more motivated staff
  • Overall less complaints

PARTICIPANT

Anyone in a customer facing role (face to face and telephone) who deals with complaints.

COURSE OUTLINE

Why People Complain

  • What drives someone to complain to a business
  • Feelings and emotions demonstrated during a complaint
  • Common reasons for complaints in the business
  • The impact of not dealing with complaints effectively

Complaint Handling Skills

  • The skills needed to handle customer complaints effectively (i.e. Empathy, Questionning, Asseertiveness)
  • What each of the skills do and when will they be required
  • A simple model to use when handling complaints

Getting to the Root Cause

  • Using questioning techniques to gather all of the facts
  • Showing a customer that you are there to help
  • Using the fact find to calm the customer

Dealing With the Complaint

  • Your body language, voice and the words you use during a complaint
  • Your response when a customer complains
  • Diffusing difficult situations
  • Using the skills in simulated exercises

Being Pro-active

  • Identifying what the causes of complaints are in your business
  • Looking out for reasons why people might complain and fixing it before it gets to a complaint
  • Gathering feedback from customers about their overall experience

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

 

 

Training Effective Planning and Organising

COURSE AIMS

When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life.

The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers.

WHO WILL BENEFIT FROM THE COURSE?

Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Be able to define what is planning
  • Understand planning components
  • The main stages of planning
  • Examine current habits and routines that are not organized
  • Improve your Time Management
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Identify the principles of prioritising
  • Giving and writing clear instructions
  • Allocate resources to achieve objectives
  • Use SMART objectives and targets to deliver goals
  • Know how to plan, schedule and prioritise your activities
  • Improve your communication to the team
  • Understand and demonstrate effective communication skills, including conflict resolution
  • Identify your own development needs and action plan to improve them

 

COURSE CONTENT

Defining Planning and Organising

  • Definition of Planning
  • Definition of Organising
  • Symptoms of Bad Planning and Organising
  • Benefits of Good Planning and Organising

Analysis of Current Time Management Issues

  • Definition of an Effective Time Management
  • Benefits of Good Time Management
  • How Well Do I Manage My Time?
  • Barriers to Effective Time Management
  • Overcoming Barriers
  • Setting Limits
  • Managing Interruptions
  • Time Management Principles

Setting Clear Goals and Objectives

  • Setting SMART Goals
  • Writing Objectives
  • Setting Business and Personal Goals

Planning and Organising your Workplace

  • Key Elements of Planning and Organising
  • Dealing with Paperwork and Admin
  • Completing a Schedule for the Year/Month/Week/Day
  • The Planning Process
  • Leadership and Coordination
  • Practising Using the Planning Process

Principles of Prioritising

  • Efficiency vs Effectiveness
  • The 80:20 Rule
  • Prime Time
  • Important and Urgent Matrix
  • Diving Tasks
  • The Concept Of Back Planning

Remove the Clutter

  • Just Do it
  • You Don’t Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place for Everything and Everything in its Place

Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Your Control
  • Case Study
  • To Do Lists
  • Using Day Planner

Paper and Paperless Storage

  • Finding a System that Works for You
  • Making it Consistent and Time Sensitive
  • Archiving

Organisation in Your Work Area

  • Keeping Items Within Arm’s Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow

Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks

Organizing Your Inbox

  • Setting Delivery Rules
  • Folder and Message Hierarchy
  • Deal With E-mail Right Away
  • Flag and Highlight Important Items

Avoid the Causes of Disorganisation

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits

Discipline is the Key to Stay Organised

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organisation Be Part of Your Life
  • Plan for Tomorrow, Today

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Presentation Skills – Presenting with Impact and Conviction

COURSE AIMS

Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience.

This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience.

WHO WILL BENEFIT FROM THE COURSE?

This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

      • Learn how to focus on the needs of the audience
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Know how to include only what is relevant in a presentation
      • Develop skills to be more concise when presenting
      • Discover strategies to improve the structure and organisation of your presentation
      • Know the correct format and presentation of reports, graphs and visual aids
      • Create targeted PowerPoint presentations
      • Learn how to develop hand-outs
      • Develop strategies to encourage and handle questions in presentations
      • Identify the purpose of a presentation and the objectives intended to achieve
      • Structure the material logically
      • Organise and tailor the presentation to suit the profile and needs of the audience
      • Select and prepare the most appropriate visual aids
      • Deliver the presentation with skill
      • Use proven techniques to maintain audience interest and encourage participation
      • Select presentation delivery methods
      • Describe how video and audio enhance a presentation and list criteria for determining what types to use

 

COURSE CONTENT

Pre-Workshop Preparation – ‘Show us’!

  • Delegate’s First Presentation (approx. 5 minutes)
  • Feedback on Effectiveness of Delivery Style
  • Action Points to Work on for the Final Presentation

Creating the Programme

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Verbal and Non-Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Are You a Mouse or a Lion?

  • The Impact of Your Tone of Voice
  • Your Volume: Saying Words With Conviction
  • Developing a More Confident and Convincing Voice
  • Believe in What You are Saying
  • Professional, Culturally Sensitive and Easy to Understand Words
  • Developing a Greater Range of Expression in the Voice
  • Influencing Your Audience with the Power of Your Voice

How to Look Professional and Confident with Visuals

  • Developing High-Impact PowerPoint Slides
  • When to Use Hand-outs
  • When to Use Flipcharts
  • How to Use Flipcharts
  • Where to Stand, How to Stand and How to Follow Your ‘Train of Thought’
  • Designing Flip Charts for IMPACT

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Breaking The ‘Ice’

  • What is in Your Control and What is Not?
  • Building Rapport
  • When to Speak and When to Keep Quiet
  • Dealing with ‘Silence’ During Presentations and Meetings
  • Keeping Your Audience Focused on You
  • Determining When the Audience is Listening

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colours Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Wow Them with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colours Appropriately
  • Creating a Plan B

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Cultural Sensitivity
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Ask Them a Question
  • Encouraging Discussion

Handling Questions with ‘EASE’

  • Predicting Questions
  • Responses When You Do Not Know How to Answer
  • Handling Difficult Participants
  • Reading People’s Body Language

Post-Workshop Preparation – ‘Implement the Learning!

  • Delegates Deliver Their Final Presentation (approx. 5 minutes)
  • Where They are on the Learning Curve
  • Have They Applied the Points Introduced in the Training?
  • Action Points to Work on for Future

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Teambuilding and Leadership Skills

COURSE AIMS

Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand.

As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training.

Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn to identify the different types of teams and develop different strategies for leading them
  • Recognise the different team development stages and behaviours
  • Master techniques to manage teams at each stage of development
  • Develop a range of great team building activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team

COURSE CONTENT

Define Success

  • What is a team?
  • Factors needed for success
  • Capabilities
  • Results

Stages of Team Development

  • Forming – as a leader, as a follower
  • Norming – as a leader, as a follower
  • Storming – as a leader, as a follower
  • Performing – as a leader, as a follower

Building Credibility

  • Integrity
  • Intent
  • Capabilities
  • Results

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

The Process of Creating Trust

  • Conducting baseline measurements.
  • Framing trust in economic terms
  • Setting trust objectives
  • Implementing the action plan
  • Evaluating success

Methods of Gaining Trust

  • Gaining feedback
  • Taking responsibility
  • Advice and feedback
  • Coaching and counseling
  • Rewards and recognition

The 7 Cs

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Advanced Project Management

Who should attend?

  • Project managers and Project Directors
  • Project team members wishing to move into project management roles
  • Other operational staff with a basic understanding of project management tools and techniques
  • Project planners
  • Senior line managers of project staff
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To create a Project Plan
  • To calculate the resources required for a project
  • To manage project teams effectively
  • To establish systems for monitoring and evaluating projects
  • To assess risk factors and develop contingency plans
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

Leading the Project Team with Conviction

  • Adapting your personal style of leadership
  • Developing a vision and motivating your team
  • Implementing a robust and viable communications plan
  • Setting direction and agreeing Critical Performance Indicators
  • Major sources of conflict on project teams and the five modes of handling conflict
  • Deal with contradicting needs between the customer, project manager and project team

The Importance of Stakeholder Management

  • Stakeholder definition and analysis
  • Determination of relevance of stakeholders
  • Stakeholder mapping
  • Stakeholder influence
  • Persuasion and negotiation tactics with stakeholders Prioritising stakeholder requirements and expectations
  • Dealing with Challenging Behaviours

Managing Risks and Quality

  • Risk management planning
  • Identifying project risks
  • Performing risk analysis
  • Risk response monitor and control
  • Controlling project quality
  • Quality assurance and quality

Measuring Schedule, Costs and Earned Value Management

  • Resource allocation
  • Scheduling tools and techniques
  • Validating the schedule
  • Managing change within the project
  • The importance of a good cost/schedule baseline to measure performance against
  • The tools and techniques for using Earned Value Management

Staying Focused and Delivering a Successful Handover

  • Avoiding project scope creep
  • Influences on decision making
  • Problem solving styles
  • Personal attitudes and human behaviours
  • The keys to effective influence and persuasion
  • Gaining and maintaining commitment throughout to successful handover

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Project Management

Who should attend?

  • New Project managers
  • Project team members wishing to move into project management roles
  • Other operational staff wishing to learn project management tools and techniques
  • Project planners
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To create a Project Plan
  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To calculate the resources required for a project
  • To manage and motivate a project team
  • To establish systems for monitoring and evaluating projects
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Innovation and Critical Thinking

COURSE AIMS

Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic.
  • Discuss the importance of creative and critical thinking.
  • Understand why some people are naturally creative, but also how everyone can develop their creativity.
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of their own work.
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace.
  • Recognise the difference between left and right brain thinking.
  • Get a roadmap for developing your critical thinking skills.
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques.
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity.
  • Define the logical approach to critical thinking and innovation.
  • Determine your preferred problem-solving style.
  • Identify and overcome barriers to critical thinking.

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation
  • Understand what innovation is and is not
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation
  • Generate innovations within the culture
  • Identify the innovation culture within your own organisation.

Where Do Other Types of Thinking Fit In?

    • Left- and Right-Brain Thinking

Whole-Brain Thinking

Recognising the differences between lateral and logical thinking

Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group
  • Recognise the elements that cause barriers
  • Create ideas to ‘drive out fear’
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations

Prioritise Implementation of Innovations

  • Use various quality tools to prioritise the implementation of the innovations such as multi-voting and priority evaluation
  • Prioritise the order to implement the innovations
  • Prioritise order to implement within each innovation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Primavera P6

Courses Description

Objectives

· Course provides hands-on training for Primavera Enterprise 6.0 to improve the competency of project management practitioners and for those who want to embark on the world of project management, whether to assess the benefits of the project-driven organization or to develop new skills, and is considering a foundation milestone in stepping towards advancement.

· Learn fundamentals of project management.

· Learn how today available tool can be uses to effectively manage projects data and provide visibility for important project performance data.

· Learn how to use project management techniques to plan, organize, control, document and close out their projects successfully and with minimum risk.

Who will benefit

· New graduates who wish a dynamic career in project management.

· Personnel whose responsibilities include managing as well as supporting projects.

· Technical /engineering people moving into a project management/team leadership role.

Any individuals whose responsibilities include supporting projects, such as personnel in the back office and in administrative support areas; marketers; and sales.

Course Detail

Creating A Project Plan

· Understanding Planning and Scheduling Software Enterprise Project Management

· Understanding Your Project Planning Without Resources Creating Projects

· Defining the Calendars

· Defining the Project Breakdown Structures Adding Activities

· Adding the Logic Links Constraints

· Scheduling the Project

· Formatting the Display – Layouts and Filters Printing and Reports

· Issuing the Plan

· Setting the Baseline Tracking Progress

· Creating and Using Resources Creating and Using Roles

· The Relationship Between Resources and Roles Activity

· Budgets

· Statusing Projects with Resources

· Tools and Techniques for Scheduling

· The Balance Between the Number of Activities and Resources

Creating A New

· File Types

· Enterprise Project Structure (EPS) Creating a Blank Project

· Copy an Existing Project

· Setting Up a New Project and EPS Nodes Project Dates

· Saving Additional Project and EPS Information – Notebook Topics

Defining Calendar

· Accessing Global and Project Calendars

· Assigning the Project Default Project Calendar Creating a New Calendar

· Copying Calendars Renaming a Calendar Deleting a Calendar Resource Calendars

· Editing Calendar Working Days of an Existing Calendar Adjusting Working Hours

· Editing Calendar Weekly Hours

· Editing Selected Days Working Hours Editing Detailed Work Hours/Day

· Inherit Holidays and Exceptions from a Global Calendar Calculation of Summary Durations

Creating WBS

· Opening and Navigating the WBS Workspace

· Creating and Deleting a WBS Node

· WBS Node Separator

· Breakdown Structure Lower Pane Details WBS Categories

Adding Activities & Organizing Under The WBS

· Calendar

· Auto-numbering Defaults Adding New Activities

· Copying Activities in Primavera Version Copying Activities from other Programs Elapsed Durations

· Finding the Bars in the Gantt Chart

· Activity Information – Bottom Layout

· Assigning Calendars to Activities

· Assigning a Calendar Using General tab of the Bottom Layout Form

· Assigning a Calendar Using a Column

· Undo

· Assigning Activities to a WBS Node Reordering or Sorting Activities

· Summarizing Activities Using WBS

Printing

· Print Preview Page Setup

· Page Tab

· Margins Tab

· Header and Footer Tabs Options Tab

· Print Form

· Print Setup Form

Formatting the Display

· Formatting in the Project Workspace

· Formatting Columns

· Selecting the Columns to be Displayed

· Setting the Order of the Columns from Left to Right on the Screen Adjusting the Width of Columns

· Editing the Column Description and Alignment

· Formatting the Bars

· Formatting Activity Bars Bar Style Tab

· Bar Settings Tab Bar Labels Tab

· Bar Chart Options Form

· Format Fonts and Font Colors Format Colors

· Format Timescale

· Moving and Rescaling the Timescale Format

· Timescale Command

· Gantt Chart Curtains

Adding Relationships

· Understanding Relationships Understanding Lags and Leads

· Displaying the Relationships on the Bar Chart Adding and Removing Relationships

· Graphically Adding a Relationship

·Adding and Deleting Relationships with the Activity Details Form Chain Linking

· Using the Command Toolbar Buttons to Assign Relationships Dissolving Activities

· Circular Relationships Scheduling the Project

· Critical Activities Definition

Activity Network View

· Viewing a Project Using the Activity Network View

· Adding, Deleting and Dissolving Activities in the Activity Network View Adding, Editing and Deleting Relationships

·Graphically Adding a Relationship.

· Using the Activity Details Form

· Formatting the Activity Boxes

·Reorganizing the Activity Network

Constraints

· Assigning Constraints

· Number of Constraints per Activity

· Setting a Primary Constraint Using the Activity Details Form

· Setting a Secondary Constraint Using the Activity Details Form Setting Constraints Using Columns

· Typing in a Start Date

· Project Must Finish By Date Activity Notebook

· Creating Notebook Topics Adding Notes

Filters

· Understanding Filters Applying a Filter

· Filters Form

· Applying a Single Filter

· Applying a Combination Filter Creating a New Filter

· Modifying a Filter

· One Parameter Filter Two Parameter Filter

Group, Sorts & Layouts

· Group and Sort Activities Show Grand Totals

· Show Summaries Only Group By Options

· Sorting

· Reorganize Automatically

· Group and Sort Projects at Enterprise Level Understanding Layouts

· Applying an Existing Layout Creating a New Layout

· Editing a Layout Layout Types

· Changing Layout Types in Panes Layout Types

· Gantt Chart

· Activity Details Activity Table

· Activity Network Trace Logic

· Copying a Layout To and From Another Database

Tracking Progress

Setting the Baseline Saving a Baseline

· Deleting a Baseline

· Restoring a Baseline to the Database as an Active Project Setting the Baseline Project

· Update Baselines

· Displaying the Baseline Data

· Practical Methods of Recording Progress Understanding the Concepts

· Summary Bars Progress Calculation Understanding the Current Data Date Updating the Schedule

· Updating Activities Using the Status Tab of the Details Form Updating Activities Using Columns

· Progress Spotlight

· Highlighting Activities for Updating by Dragging the Data Date

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Negotiating, Drafting & Understanding Contracts

Why Choose this Course?

This course covers the three stages of contracting; negotiating the ‘deal’; documenting that deal in a robust, but practical way: and managing the performance of the contract itself.  This course will help participants to have an awareness of practices in other areas and other industries, which can add significant value to their own situations. Moreover, the course will also give an opportunity to consider matters from the perspective of the other party to a contract.

This course will feature:

  • Gaining a broad understanding of contracts and your ability to use them to protect your organisation
  • Examining the latest techniques required in order for you to consider and negotiate contracts with confidence
  • Considering principles widely used in international contracting, isk allocation and dispute management in contractual disputes
  • Practical tips for business professionals to deal with the consequences of non-performance
  • Analysing the mechanics of contracting in the English language

 

What are the Goals?

By the end of this course, participants will be able to:

  • Understand the need to negotiate the “deal” before structuring the contract documentation.
  • Utilise the tools & techniques to assist in such negotiations & enhance the efficient management of contract.
  • Assess  the drafting and modification of specific contract clauses, using real examples.
  • Introduce some of the differences in approach in different jurisdictions.
  • Examine ways to avoid disputes, or to manage them successfully.

 

Who is this Course for?

This course will benefit all levels of personnel engaged in contract management, negotiation, procurement, operations, and disputes. This course is suitable to a wide range of contracts professionals but will greatly benefit:

  • Contract Administrators, Contract Professionals and Project Coordinators
  • Supply officers, Buyers, Purchasing & Procurement Professionals
  • Project, Construction, Cost and Quantity Professionals
  • Claims Personnel, including legal Advisers
  • Contracts Managers
  • Those new to the function, preparing for a major project, or experienced professionals looking for a refresher

Course Content

What is the “deal” Behind the Contract, and How do you get there?

  • What constitutes a contract: form, ingredients and basic structure
  • The context of commercial arrangements
  • Innovative commercial solutions (e.g. Partnering, “BOOT” contracts etc)
  • Relationship between negotiation and contract drafting
  • Closing a deal – Authority to sign and agency principles
  • Formalities to finalise the contract

Negotiating and Drafting Contracts

  • Negotiating Principles in Contracting
  • Negotiating in difficult and complex situations
  • Structuring complex documents – the hierarchy of terms
  • Using and modifying standard forms
  • Precedent in international contracting
  • Dealing with contract qualifications and amendments

Drafting Specific Clauses

  • Operative provisions and performance obligations
  • Title, Risk and Payment provision
  • Contract variations: transfer of rights, amendment and the scope of work
  • Termination, suspension and remedies for default
  • Limitation and exclusion of liability, force majeure and waiver
  • Law of the contract and dispute resolution

Effective Contracts Management

  • Risk assessment and management
  • Assignment of responsibilities and kick-off meetings: setting and managing expectations
  • Dealing with defaults, delay and disruption
  • Managing claims
  • Payment issues – including international trade
  • Lessons learned

Dealing with Disputes

  • Recognising potential problems and dealing with issues as they arise
  • Legal rights and commercial outcomes distinguished
  • Negotiation structures for internal dispute resolution
  • External dispute resolution – Litigation and Arbitration
  • Modern alternatives in dispute resolution – Adjudication, Expert Determination, and Mediation
  • Overview of seminar, and final question session

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Advanced Dynamic Office Management and Administration

Who should attend?

  • This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

Learning objectives

  • To examine the evolving role of the modern secretary
  • To carry out your duties more efficiently and effectively
  • To update and raise stands of office management
  • To align personal performance to organisational vision and success
  • To develop interpersonal skills and manage excellent teams
  • To enhance career opportunities and promotion capabilities

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

Team-working

  • Creating winning teams, key roles and team dynamic
  • How to motivate staff and ensure results
  • How to create interventions for team conflicts and problems
  • The pitfalls of underperforming teams and how realign them

Time and stress management

  • Emotional intelligence vs. Intelligence Quotient (IQ)
  • The psychology of wellbeing and performance
  • How to deal with pressure and stress in the workplace
  • How to encourage high performance without creating stress

Presentation skills

  • Delivering professional and memorable presentations
  • How to write a speech for conferences and events
  • Proven public speaking tips and techniques for charismatic presentations
  • Managing nerves and overcoming fear of public speaking

Travel management

  • Making travel arrangements (i.e. arranging flights, accommodation, visas)
  • Managing timelines and preparing contingencies
  • Negotiation with suppliers and getting the best quotes
  • Researching the best routes for a journey both locally and internationally

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Emcee Training – Becoming an Effective Master of Ceremonies

Is it really necessary to attend an emcee training program if you want to become an effective Master of Ceremonies? Many believe as long as one has some prior experience in public speaking, it is all it takes for him to become an effective Master of Ceremonies.

The truth is – to become a good Emcee, it takes more than just possessing good public speaking skills. Undeniably, good content is a must in most events. However, packaging the content together, making it flow and ensuring that the audience are informed and entertained are the some of the many responsibilities of a good Emcee.

Emcee Training Program Objective

The key objectives of this programme are to develop confidence and assertiveness in the role of a emcee. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an emcee.

Course Outline

The Role of Master Ceremonies

  • Welcome speech
  • Introduce speakers
  • Explain programmes
  • Memorable conclusion
  • Be there early
  • Understand stage management
  • Act like a genial host
  • Be totally familiar with the occasion
  • Familiar with the protocol

The Art of Toasting

  • Learn the fine art of Toasting
  • When to propose a Toast
  • Respose to a Toast
  • Different Toasts for different occasions
  • Memorise the scripts of Toast

What Not to Do or Say As an Emcee

  • You are not the star of the show
  • Keep your comment short and sweet
  • Don’t read from a sheet of paper
  • Don’t try to sell the event or appraise it
  • Don’t be eating, drinking, smoking when you are speaking
  • Don’t give lengthy introductions
  • Don’t play favouritism
  • Know exactly what to say and what not to say

Presentation and Perception

  • Understand the stage presence
  • Understand stage management
  • Body Language
  • Fight the terror of stage fear

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .