Communication Skills : Results through Collaboration

About This Course: Through self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You will also learn to handle situations based on a flexible, genuine and self-confident approach.

You Will Learn How To:

  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening skills to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks
  • Focus on nonverbal cues

Hands-On Experience:

  • Experiencing one-way and two-way communication
  • Defining your communication style
  • Demonstrating active-listening skills
  • Dealing with challenging emotions
  • Revealing personal filters
  • Overcoming cross-cultural barriers

Those looking to strengthen their communication and collaboration skills and work confidently with others.

Course Outline

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing

Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognizing your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively

Translating across Communication Styles

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

A three-dimensional model of behavior

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence

Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others

Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

 

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
  • Quota minimum Running 2 peserta ( jogja ), 3 Peserta ( Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) –  ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email dibawah ini.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Informasi Jadwal training 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya

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