Effective Stakeholder Management for Project and Change Managers

Training Effective Stakeholder Management for Project and Change Managers

By the end of this stakeholder management course, you should be able to:

  1. Understand stakeholder needs.
  2. Understand how stakeholders impact your project.
  3. Know how to deal with multiple stakeholders with divergent interests.
  4. Understand how to manage stakeholder expectations, including quality and performance expectations.
  5. Understand the need to communicate your strategy to the project team, the customer, and other project stakeholders.
  6. Resolve conflict and competing priorities.
  7. Manage project public relations and organisational politics.
  8. Contain expectations through effective status reporting and progress meetings.

Course Content

Overview

  • Outline of course – expected learning outcomes.
  • Who are stakeholders?
  • Stakeholder categories.
  • The role of key stakeholders.

Understanding stakeholder expectations

  • How committed are they to the project?
  • Getting buy-in.
  • Stakeholder identification.
  • Stakeholder requirements analysis.
  • Aligning stakeholder requirements to business and organisational objectives.
  • Prioritising stakeholder requirements and expectations.
  • Getting approval to proceed with the project.

Communications techniques

  • Common communications barriers and “filters”.
  • Dealing with organisation politics.
  • Managing external stakeholders such as suppliers, regulators and the public.
  • Resolving conflict.
  • Managing difficult stakeholders.
  • Managing expectations that can’t be met.

Ongoing management of stakeholder expectations

  • Selling the project.
  • Maintaining the commitment.
  • Reaching out to the public or customers.
  • Internal status reporting.

Course wrap up discussion

  • Applying the principles to the workplace.

Intended Audience

This stakeholder management course is designed for program and project managers, team leaders, business analysts and managers who need some understanding of how to best manage stakeholders affected by organisational change, projects or programmes of work and service delivery. It provides insight into common models of stakeholder management, and shows how to determine and prioritise stakeholder requirements. You will learn the importance of establishing appropriate performance measures to monitor and review in managing key stakeholders and discuss common problems, such as dealing with conflict, communications roadblocks and resistance to change.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Posted in Project Management Training, Training di Bali, Training di Bandung, Training di Batam, Training di Jakarta, Training di Lombok, Training di Malang, Training di Pontianak, Training di Semarang, Training di Solo, Training di Surabaya, Training di Timor Leste, Training di Yogyakarta, Training in Malaysia, Training in Singapore and tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , .