Training Essential Management Skills

About the Programme

The Essential Management Skills programme is designed to give supervisors and managers, key learning and new skills to enable them to improve their effectiveness as well as drive performance through people by engaging better with their teams and colleagues.

Target Audience

  • Supervisors
  • New Managers
  • Team Leads

Course Content:

 

Day Module
1 Introduction to Management

  • Becoming an Effective Manager & Exploring your Managerial Potential
  • Enhancing your Coaching Skills
  • Communication & Influencing Skills
  • Conflict Management & Resolution
2 Managing Self

  • Theory of Human Motivation
  • Effective Time Management

Managing Others

  • Building and Leading High Performance Teams
  • Performance Management Cycle

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Executive and Personal Assistants Training

Training Executive and Personal Assistants

WHO SHOULD ATTEND?

This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.

LEARNING OUTCOMES

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Team Working

COURSE OVERVIEW

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.

COURSE CONTENT

  • Working With Your Manager
  • Adapting To Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When To Take The Initiative
  • Administrative Soft Skills
  • Social Intelligence
  • Office Management
  • Active Listening
  • Effective Time Management
  • Calendar Management
  • Prepare For Changes And Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
  • Meeting Management
  • Creating An Agenda
  • Keeping Minutes
  • Keeping The Meeting On Time
  • Variations For Large And Small Meetings
  • Tools Of The Trade
  • Email Protocol
  • Office Machinery
  • Communication Skills
  • Phone And Voicemail Etiquette
  • Business Writing
  • Internet Research
  • Being An Effective Gatekeeper
  • Filtering Data And Information
  • Learn To Say No
  • Dealing With Difficult People
  • Organizational Skills
  • Prioritizing Your Workload
  • Goal Setting
  • Plan For Tomorrow, Today
  • Staying On Track
  • Confidentiality Guidelines
  • Your Confidentially Duty
  • Be Diplomatic And Discreet
  • Keeping Data Secure
  • What To Do In Sticky Situations
  • Team-Working
  • Creating Winning Teams, Key Roles And Team Dynamic
  • How To Motivate Staff And Ensure Results

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .