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Tag Archives: Indonesia Training Provider
Informasi Jadwal Training 2018
January 2018
Title | Dates | |
Boilers: Operation, Maintenance and Troubleshooting | 22 Jan – 02 Feb 2018 | |
Management of Contracts and Contract Claims | 28 Jan – 01 Feb 2018 | |
Advanced Maintenance Management | 28 Jan – 01 Feb 2018 | |
Risk Assessment within Production Operations | 22 Jan – 02 Feb 2018 | |
Competency Development and Managerial Excellence for Operation and Production Supervisors | 28 Jan – 01 Feb 2018 | |
Development & Managerial Excellence for Plant Supervisors | 28 Jan – 01 Feb 2018 | |
The Art of Strategic Management (Strategic Planning Specialist) | 22 Jan – 02 Feb 2018 | |
Strategic Planning Specialist (The Art of Strategic Management) | 28 Jan – 01 Feb 2018 | |
The Art of Strategic Management and Leadership | 28 Jan – 01 Feb 2018 | |
Flares and Relief Systems: Efficient Design, Safe Operation & Maintenance | 28 Jan – 01 Feb 2018 | |
Competency Development and Managerial Excellence for Maintenance Supervisors | 28 Jan – 01 Feb 2018 | |
Strategic Contract Management: Key Concepts, Processes and Current Practices | 29 Jan – 02 Feb 2018 | |
The Art and Science of Professional Leadership | 29 Jan – 02 Feb 2018 | |
February 2018
Title | Dates |
Variable Frequency Drives (VFDs) | 04 – 08 Feb 2018 |
Principles, Applications and Performance of Pumps, Compressors and Turbines | 04 – 08 Feb 2018 |
The Practical Leader: Developing and Leading High Performing Teams | 04 – 08 Feb 2018 |
Strategic Thinking and Leadership for Engineers | 05 – 09 Feb 2018 |
The GCC VAT Framework: Compliance, Implementation & Management | 11 – 13 Feb 2018 |
Health, Safety & Environment in Engineering Projects | 11 – 15 Feb 2018 |
Engineering Electronic Document Management Systems (EDMS) | 11 – 15 Feb 2018 |
Effective Supply Chain, Warehouse and Inventory Management | 11 – 15 Feb 2018 |
Leadership and Management Skills for Supervisors | 11 – 15 Feb 2018 |
Managing and Leading Strategic Communication: Public Relations, Marketing and Internal Communication | 12 – 16 Feb 2018 |
Contracts Management: Procurement, Tendering and Partnering | 18 – 22 Feb 2018 |
Health and Safety in Construction Projects: Legislation, Safety Plans, Occupational Health and Assessment | 18 – 22 Feb 2018 |
Creativity, Critical Thinking and Problem Solving | 18 – 22 Feb 2018 |
LabVIEW: Instrumentation, Monitoring and Control (SCADA) | 25 Feb – 01 Mar 2018 |
Cooling Towers: Operation, Maintenance and Troubleshooting | 25 Feb – 01 Mar 2018 |
Communication and Planning Skills for Administrative Professionals | 25 Feb – 01 Mar 2018 |
March 2018
Title | Dates |
Advanced Warehouse Management, Warehousing Performance Measures, Storage Control & Safety | 04 – 08 Mar 2018 |
Data Analysis Fundamentals | 04 – 08 Mar 2018 |
Advanced Management: Achieving Superior Performance and Strategic Success | 04 – 08 Mar 2018 |
Advanced Management & Leadership Programme Developing an Empowered Workforce with Self-Leadership | 04 – 15 Mar 2018 |
Project Management Professional | 04 – 15 Mar 2018 |
HR Metrick and Analytics | 04 – 15 Mar 2018 |
Writing Effective Legal Documents and Commercial Contracts – A Practical Workshop | 05 – 09 Mar 2018 |
LV, MV and HV Circuit Breakers: Selection, Application, Operation and Maintenance | 05 – 09 Mar 2018 |
Portfolio Management and Corporate Finance Principles | 05 – 09 Mar 2018 |
Oil & Gas Commercial Contracts and Negotiation Skills | 05 – 09 Mar 2018 |
Advanced Leadership: Sharpening the Leadership Philosophy of Emerging Leaders | 11 – 15 Mar 2018 |
Modern Chemical Laboratory: Analytical Instrumentation, Equipment Calibration, Operations, Quality & Safety | 11 – 15 Mar 2018 |
Gas Processing | 11 – 15 Mar 2018 |
Project Management and Compliance: Planning, Scheduling and Control | 11 – 15 Mar 2018 |
Marketing Communications and Brand Management | 11 – 15 Mar 2018 |
The Power of Positive Thinking, Psychology and Attitude | 11 – 15 Mar 2018 |
Advanced Human Resource Management | 11 – 15 Mar 2018 |
Mastering Finance and Accounting | 11 – 15 Mar 2018 |
Mastering Business Data Collection, Analysis and Presentation | 12 – 16 Mar 2018 |
Managing and Leading Innovation | 12 – 16 Mar 2018 |
Leadership and Management Skills for the 21st Century | 12 – 23 Mar 2018 |
Managing Stress & Work-Life Balance: Balancing Roles, Responsibilities, Relationships and Resources without Stress | 18 – 22 Mar 2018 |
Reservoir Simulation Fundamentals for Non-Specialists | 18 – 22 Mar 2018 |
Combating Risk & Fraud in Procurement | 18 – 22 Mar 2018 |
Advanced Process Risk Assessment and Risk Management | 18 – 22 Mar 2018 |
Electrical and Instrumentation Design, Installation and Operation: A Practical Approach | 18 – 22 Mar 2018 |
Modern Valve Technology | 18 – 22 Mar 2018 |
Public Relations Professional (Public Relations and Corporate Communications) | 18 – 22 Mar 2018 |
Contracts Management Professional (Contract Planning, Strategy and Claims Management) | 18 – 22 Mar 2018 |
Office Management Professional (Office Management and Effective Administration Skills) | 18 – 22 Mar 2018 |
Contract Planning, Strategy and Claims Management (Contracts Management Professional) | 18 – 22 Mar 2018 |
Financial Analysis: Evaluation, Budgeting and Decision Making | 18 – 22 Mar 2018 |
Office Management and Effective Administration Skills (Office Management Professional) | 18 – 22 Mar 2018 |
Public Relations and Corporate Communications (Public Relations Professional) | 18 – 22 Mar 2018 |
The Office Professional and Records Management Masterclass | 18 – 29 Mar 2018 |
Cyber Security, Information Governance, Legal Risk Management and Compliance with ISO Records Management Controls | 19 – 23 Mar 2018 |
HRM Skills for Today’s Leaders and Professionals | 19 – 23 Mar 2018 |
Leadership, Vision and Organisational Reality | 19 – 23 Mar 2018 |
Leading & Managing Vendor Relations | 25 – 29 Mar 2018 |
Fundamentals of Renewable Energy: Types, Merits and Operations | 25 – 29 Mar 2018 |
Vehicle Fleet Development & Management | 25 – 29 Mar 2018 |
Electric Motors and Motor Protection in Non-Hazardous and Hazardous Environments | 25 – 29 Mar 2018 |
Working Effectively in Project Teams | 25 – 29 Mar 2018 |
Documents and Records Management Compliance (Document Control Specialist) | 25 – 29 Mar 2018 |
Document Control Specialist (Documents and Records Management Compliance) | 25 – 29 Mar 2018 |
The Effective Human Resources Administrator | 25 – 29 Mar 2018 |
Financial Management for Projects and Contracts | 25 – 29 Mar 2018 |
Oil & Gas Technical Competence for Non-Technical Professionals | 26 – 30 Mar 2018 |
Presentation Skills Using Neuro-Linguistic Programming (NLP) | 26 – 30 Mar 2018 |
Customer Management Specialist (Managing Service Quality and Customer Satisfaction) | 26 – 30 Mar 2018 |
Managing Service Quality and Customer Satisfaction (Customer Management Specialist) | 26 – 30 Mar 2018 |
April 2018
Title | Dates |
CCPS Risk-Based Process Safety (RBPS): The Next Generation PSM Framework | 01 – 05 Apr 2018 |
Effective Expediting: Monitoring, Controlling and Improving Timely Supplier Deliveries | 01 – 05 Apr 2018 |
Talent Retention Through Remuneration and Training: Managing Pay Scales, Promotions and Provision of Training | 01 – 05 Apr 2018 |
Gas & LNG Contracts: Managing Commercial Oil Operations & Logistics | 02 – 06 Apr 2018 |
Project Financial Control and Project Management for the Oil & Gas Industry | 02 – 06 Apr 2018 |
Change Management and Building High Performing Teams | 02 – 06 Apr 2018 |
Project Management for Contract Professionals Using Project Management Tools to Enhance Contract Outcomes | 08 – 12 Apr 2018 |
Mastering Business Etiquette & Protocol: Advanced Skills for Gaining Social, Business & International Exposure | 08 – 12 Apr 2018 |
Uninterruptible Power Supply (UPS): Types, Construction, Applications & Maintenance | 08 – 12 Apr 2018 |
International Maritime Codes & Convention | 08 – 12 Apr 2018 |
Advanced Commercial Analysis Aligning Corporate Strategy and Business Performance | 08 – 12 Apr 2018 |
Valves, Actuators and Steam Traps: Sizing, Selection, Operation & Maintenance | 08 – 12 Apr 2018 |
Recruitment, Selection and Retention: Creating a Highly Competent Motivated Workforce | 08 – 12 Apr 2018 |
Developing and Implementing a Corporate Social Responsibility (CSR) Framework: Taking a Sustainable Approach to Business Planning and Operations | 08 – 12 Apr 2018 |
Risk Assessment within Production Operations | 08 – 12 Apr 2018 |
Customer Service Excellence: Tools & Techniques for Customer Retention | 08 – 12 Apr 2018 |
Contractual Risk, Insurance and Indemnities | 08 – 12 Apr 2018 |
Global Oil Economics & Strategic Planning: Petroleum Project Evaluation & Investment Decision-Making | 09 – 13 Apr 2018 |
Strategic Skills for Procurement: Methods and Techniques for Better Procurement Value | 09 – 13 Apr 2018 |
Advanced Communication Skills | 15 – 19 Apr 2018 |
Advanced Presentation Skills | 15 – 19 Apr 2018 |
e-HR: Latest Trends and Applications | 15 – 19 Apr 2018 |
Healthcare Operations: Cost Control & Productivity Management | 15 – 19 Apr 2018 |
Integrated Reservoir Analysis: Concepts, Methodology & Importance | 15 – 19 Apr 2018 |
Supplier Relationship Management (SRM) and Operational Excellence | 15 – 19 Apr 2018 |
LV, MV and HV Circuit Breakers: Selection, Application, Operation and Maintenance | 15 – 19 Apr 2018 |
Leadership Development for Engineers: Motivating, Coaching and Conflict Management for Superior Performance | 15 – 19 Apr 2018 |
Safety Compliance and Site Inspection | 15 – 19 Apr 2018 |
Payroll Management and Effective Payroll Controls | 15 – 19 Apr 2018 |
Emotional Intelligence: EQ for Innovative Leadership and Corporate Teamwork | 15 – 19 Apr 2018 |
Business Process Optimisation and Modelling: Innovation, Integration and Development | 16 – 20 Apr 2018 |
Ship Chartering, Laytime & Demurrage Masterclass: Resolution of Commercial & Legal Complexities | 16 – 20 Apr 2018 |
Construction Administration for Engineers: From Pre-Construction to Project Close-Out | 16 – 20 Apr 2018 |
SPI Rumah Sakit | 16 – 20 Apr 2018 |
Artificial Intelligence (AI): Transforming Business with New Technologies | 22 – 25 Apr 2018 |
Events & Conferences Management: Principles & Best Practices | 22 – 26 Apr 2018 |
Advanced Business Writing Skills | 22 – 26 Apr 2018 |
Excellence in Health Care Management | 22 – 26 Apr 2018 |
Process Safety and Risk Management of Highly Hazardous and Explosive Chemicals | 22 – 26 Apr 2018 |
Introduction to the Oil & Gas Industry | 22 – 26 Apr 2018 |
Stakeholders Management: Achieving Consensus for Successful Project Execution | 22 – 26 Apr 2018 |
Contract Management for Non-Contract Professionals | 22 – 26 Apr 2018 |
Budgeting and Cost Control | 22 – 26 Apr 2018 |
Contract & Project Management Skills for Non-Professionals | 22 Apr – 03 May 2018 |
Developing Purchasing Policies, Processes & SLAs | 23 – 27 Apr 2018 |
Advanced Recruitment, Psychometric Analysis & Assessment | 23 – 27 Apr 2018 |
Negotiating & Contracting in Procurement & Supply: Developing Key Skills in Creating Effective Contracts | 23 – 27 Apr 2018 |
Building a Customer-Centric Service Culture: The Key to Driving Superior Performance | 29 Apr – 03 May 2018 |
Team Work & Team Building: Effective WorkCulture and People Development | 29 Apr – 03 May 2018 |
Developing Transformational Leadership: The Five Competencies of Leadership | 29 Apr – 03 May 2018 |
Auditing of Projects and Contractors: Terminology, Concept and Applications | 29 Apr – 03 May 2018 |
Protective Control Relay Systems and Automation: From Basic Principles to the Complex Applications | 29 Apr – 03 May 2018 |
Organisation and Relationship Systems at the Workplace: Exploring the Changing Nature of Work, Organisations and Workplace | 29 Apr – 03 May 2018 |
SIMOPS: Simultaneous Operations System for the Oil & Gas Industry | 29 Apr – 03 May 2018 |
Excellence in Maintenance and Reliability Management: Preventive and Predictive Maintenance and Machinery Failure Analysis (RCFA) | 29 Apr – 03 May 2018 |
Project Management for Non Project Professionals | 29 Apr – 03 May 2018 |
Process Plant Start-up and Commissioning | 29 Apr – 03 May 2018 |
Process Plant Start-up, Commissioning and Troubleshooting | 29 Apr – 10 May 2018 |
May 2018
Title | Dates |
Improving Productivity through Quality Enhancement & Cost Reduction | 06 – 10 May 2018 |
Power and Distribution Transformers: Testing, Analysis and Troubleshooting | 06 – 10 May 2018 |
Process Troubleshooting and Problem Solving | 06 – 10 May 2018 |
Enhancing the Skills of Training Coordinators and Administrators | 06 – 10 May 2018 |
Contracts Administration: From Award to Completion | 06 – 10 May 2018 |
Managing Projects with MS Project 2016 | 06 – 10 May 2018 |
Legal Drafting | 06 – 10 May 2018 |
Offshore Structure Design, Construction, Inspection, Maintenance and Repair | 06 – 10 May 2018 |
Competency Development and Managerial Excellence for Operation and Production Supervisors | 06 – 10 May 2018 |
The Successful Female Leader: Success, Engagement & Leadership Growth of Female Workforce | 06 – 10 May 2018 |
Pre-Startup Audit: Evaluating, Determining and Implementing Effective Risk Control Measures | 06 – 10 May 2018 |
Digital Business Leadership: Mastering Social Media Activities and Leading Digital Transformation | 06 – 10 May 2018 |
Digital Healthcare: Technology, Innovation & Change | 06 – 10 May 2018 |
Credit Policies Management: Protect the Investment in Debtors | 06 – 10 May 2018 |
Industrial Instrumentation and Modern Control Systems | 06 – 10 May 2018 |
Advanced Documents and Records Management Compliance | 06 – 10 May 2018 |
Development & Managerial Excellence for Plant Supervisors | 06 – 17 May 2018 |
Strategic Thinking & Decision Making in Competitive Environments: Creating the Organisation of the Future | 07 – 11 May 2018 |
Business Analysis within a Project Environment | 07 – 11 May 2018 |
Compliance Management | 13 – 15 May 2018 |
Transforming Patient Experience: Delivering Care that meets Patient Needs & Preferences | 13 – 17 May 2018 |
Maritime Law & Shipping Contracts | 13 – 17 May 2018 |
Petroleum Engineering for Non-Specialists | 13 – 17 May 2018 |
Task Risk Assessment: Modern Proactive Approach to Incident Prevention | 13 – 17 May 2018 |
Call & Contact Centre Workshop: Practical Skills to Enhance Customer Satisfaction | 13 – 17 May 2018 |
Leadership Skills in Lean Times: Leading with Emotional Intelligence | 13 – 17 May 2018 |
Organisational Structure & Work Ethics Behaviour | 13 – 17 May 2018 |
Advanced International Financial Reporting Standards (IFRS) | 13 – 17 May 2018 |
Engineering Electronic Document Management Systems (EDMS) | 13 – 17 May 2018 |
Electric Submersible Pumps (ESPs): Selection, Installation, Operation and Maintenance | 13 – 17 May 2018 |
Construction and Civil Engineering Fundamentals for Non-Civil Engineers | 13 – 17 May 2018 |
Competency Development and Managerial Excellence for Maintenance Supervisors | 13 – 17 May 2018 |
Effective Supply Chain, Warehouse and Inventory Management | 13 – 17 May 2018 |
Advanced Negotiation Skills & Deal Making Strategies | 14 – 18 May 2018 |
Business Analysis for Project Success: Enhance Essential Knowledge, Ideas and Methodologies | 14 – 18 May 2018 |
Strategic Contract Management: Key Concepts, Processes and Current Practices | 14 – 18 May 2018 |
Upstream Petroleum Cost Trends and Benchmarking | 14 – 18 May 2018 |
Managing Strategic Alliances and Partnerships | 14 – 18 May 2018 |
Budgeting, Planning and Management Reporting | 14 – 18 May 2018 |
June 2018
Title | Dates |
Global Sourcing Strategy & Smart International Procurement | 18 – 22 Jun 2018 |
Strategic Planning in the Public Sector: Applying Best Practice in Economic and Social Development Projects | 18 – 22 Jun 2018 |
Strategic Planning and Management in the Public Sector | 18 – 29 Jun 2018 |
Advanced Applied Data Analysis | 24 – 28 Jun 2018 |
Principles, Applications and Performance of Pumps, Compressors and Turbines | 24 – 28 Jun 2018 |
Time Management and Personal Effectiveness | 24 – 28 Jun 2018 |
Mastering Communication, Negotiation and Presentation Skills | 24 – 28 Jun 2018 |
Strategic Management in the Public Sector: Achieving World-Class Performance in Development Initiatives | 25 – 29 Jun 2018 |
The Art of Oil & Gas Procurement | 25 – 29 Jun 2018 |
Advanced Contracts Management | 25 – 29 Jun 2018 |
Advanced Contracts and Purchasing Management | 25 Jun – 06 Jul 2018 |
Advanced Contracts and Project Management | 25 Jun – 06 Jul 2018 |
July 2018
Title | Dates |
LabVIEW): Instrumentation, Monitoring and Control (SCADA) | 01 – 05 Jul 2018 |
Accounts Receivable Planning, Organising and Achieving Best Practice | 01 – 05 Jul 2018 |
Managing Shutdowns, Turnarounds and Outages | 01 – 05 Jul 2018 |
Leadership and Team Development for Managerial Success | 01 – 05 Jul 2018 |
Managing the Cash Cycle: Accounts Receivable and Payable Best Practices | 01 – 12 Jul 2018 |
Environmental Impact Assessment for Oil and Gas Development Projects | 02 – 06 Jul 2018 |
Advanced Purchasing Management | 02 – 06 Jul 2018 |
Advanced Project Management | 02 – 06 Jul 2018 |
Leadership and Management Skills for New Manager and Supervisor | 08 – 12 Jul 2018 |
Accounts Payable Planning, Organising and Achieving Best Practice | 08 – 12 Jul 2018 |
Oracle Primavera P6 Rel. 8.0 Fundamentals | 08 – 12 Jul 2018 |
Management of Contracts and Contract Claims | 08 – 12 Jul 2018 |
Material Cataloguing, Specifications and Storage Planning | 08 – 12 Jul 2018 |
Quality Assurance and Quality Control using ISO 9001:2015 as a Framework: Making the Transition for Improving Quality Assurance and Control | 08 – 12 Jul 2018 |
Managing and Leading Strategic Communication: Public Relations, Marketing and Internal Communication | 09 – 13 Jul 2018 |
Maritime Business Management | 15 – 19 Jul 2018 |
Contracts Management: Procurement, Tendering and Partnering | 15 – 19 Jul 2018 |
Building Collaborative Business Models for Innovation and Competitiveness | 15 – 19 Jul 2018 |
Health and Safety in Construction Projects: Legislation, Safety Plans, Occupational Health and Assessment | 15 – 19 Jul 2018 |
Construction Administration for Engineers: From Pre-Construction to Project Close-Out | 16 – 20 Jul 2018 |
HRM Skills for Today’s Leaders and Professionals | 16 – 20 Jul 2018 |
Cyber Security, Information Governance, Legal Risk Management and Compliance with ISO Records Management Controls | 22 – 26 Jul 2018 |
Developing a Business Analysis Work Plan | 22 – 26 Jul 2018 |
Talent Management: Succession Planning, Competency Frameworks, Career Path Planning and Performance Management | 23 – 27 Jul 2018 |
Emotional Intelligence: EQ for Innovative Leadership and Corporate Teamwork | 29 Jul – 02 Aug 2018 |
Managing Strategic Alliances and Partnerships | 30 Jul – 03 Aug 2018 |
Understanding Success Factors in the Oil & Gas Industry | 30 Jul – 03 Aug 2018 |
Workplace Diversity and Talent Management | 30 Jul – 03 Aug 2018 |
Strategic Planning Specialist (The Art of Strategic Management) | 30 Jul – 03 Aug 2018 |
The Art of Strategic Management (Strategic Planning Specialist) | 30 Jul – 03 Aug 2018 |
Advanced Budgeting and Forecasting | 30 Jul – 03 Aug 2018 |
The Art of Strategic Management and Leadership | 30 Jul – 10 Aug 2018 |
Public Relationship | 30 Jul – 10 Aug 2018 |
August 2018
Title | Dates |
CCPS Risk-Based Process Safety (RBPS): The Next Generation PSM Framework | 05 – 09 Aug 2018 |
The Effective Financial Controller: Managing Financial Functions and Improvement Opportunities | 05 – 09 Aug 2018 |
Writing Effective Legal Documents and Commercial Contracts – A Practical Workshop | 06 – 10 Aug 2018 |
Oil & Gas Project Management | 06 – 10 Aug 2018 |
Managing and Leading Innovation | 06 – 10 Aug 2018 |
The Art and Science of Professional Leadership | 06 – 10 Aug 2018 |
Leadership and Management Skills for the 21st Century | 06 – 17 Aug 2018 |
Advanced Warehouse Management, Warehousing Performance Measures, Storage Control & Safety | 12 – 16 Aug 2018 |
Variable Frequency Drives (VFDs) | 12 – 16 Aug 2018 |
Audit Sampling: From Engagement Planning to Execution | 12 – 16 Aug 2018 |
Strategic Thinking and Leadership for Engineers | 13 – 17 Aug 2018 |
Upstream Petroleum Cost Trends and Benchmarking | 13 – 17 Aug 2018 |
Project Financial Control and Project Management for the Oil & Gas Industry | 13 – 17 Aug 2018 |
Advanced Maintenance Management | 13 – 17 Aug 2018 |
Leadership, Vision and Organisational Reality | 13 – 17 Aug 2018 |
Artificial Intelligence (AI): Transforming Business with New Technologies | 26 – 29 Aug 2018 |
The Indonesian Law: Awareness, Implementation and Management | 26 – 30 Aug 2018 |
The Power of Positive Thinking, Psychology and Attitude | 26 – 30 Aug 2018 |
Advanced Risk and Incident Analysis: Risk Management, Incident Investigation and Root Cause Analysis | 26 – 30 Aug 2018 |
The Effective Accounts Assistant | 26 – 30 Aug 2018 |
The Art of Influencing Business Decisions | 27 – 31 Aug 2018 |
September 2018
Title | Dates |
Training Effective Warehouse and Inventory Management | 02 – 04 Sep 2018 |
Working Safely | 02 – 04 Sep 2018 |
Data Analysis Fundamentals | 02 – 06 Sep 2018 |
Creativity, Critical Thinking and Problem Solving | 02 – 06 Sep 2018 |
Organising and Behavioural Skills for Administrative Professionals/ Executive Secretaries/PAs | 02 – 06 Sep 2018 |
Strategic Contract Management: Key Concepts, Processes and Current Practices | 03 – 07 Sep 2018 |
Mastering Management Skills | 03 – 07 Sep 2018 |
Mastering Management and Leadership Skills | 03 – 14 Sep 2018 |
e-HR: Latest Trends and Applications | 09 – 13 Sep 2018 |
Health, Safety & Environment in Engineering Projects | 09 – 13 Sep 2018 |
Internal Controls: Monitoring, Evaluation and Risk-Based Auditing | 09 – 13 Sep 2018 |
Modern Valve Technology | 09 – 13 Sep 2018 |
Maintenance Management Professional (Maintenance Planning, Scheduling and Work Control) | 09 – 13 Sep 2018 |
Logistics and Transport Management | 09 – 13 Sep 2018 |
Maintenance Planning, Scheduling and Work Control (Maintenance Management Professional) | 09 – 13 Sep 2018 |
SharePoint Implementation Best Practices: From Design to Integration | 09 – 13 Sep 2018 |
Maintenance Management: Developing and Enhancing Maintenance Strategies | 09 – 20 Sep 2018 |
Business Process Optimisation and Modelling: Innovation, Integration and Development | 10 – 14 Sep 2018 |
Budgeting and Cost Control for the Oil & Gas Industry | 10 – 14 Sep 2018 |
Corporate Credit Analysis: Forecasting, Formulation and Analysis | 10 – 14 Sep 2018 |
Oil & Gas Commercial Contracts and Negotiation Skills | 10 – 14 Sep 2018 |
Strategic Financial Planning and Implementation | 10 – 14 Sep 2018 |
Advanced Contracts Management | 10 – 14 Sep 2018 |
Mastering Team Leadership Skills | 10 – 14 Sep 2018 |
Financial Management Workshop for the Oil & Gas Industry: Budgeting, Cost Control and Financial Accounting | 10 – 21 Sep 2018 |
Service Excellent | 10 – 21 Sep 2018 |
Bussines Contuinity Management (BCM) | 16 – 18 Sep 2018 |
Talent manag and Carreer System | 16 – 20 Sep 2018 |
Engineering Electronic Document Management Systems (EDMS) | 16 – 20 Sep 2018 |
Electrical and Instrumentation Design, Installation and Operation: A Practical Approach | 16 – 20 Sep 2018 |
Working Effectively in Project Teams | 16 – 20 Sep 2018 |
Enhancing Job Performance: Skills for Achieving Personal and Organisational Goals | 16 – 20 Sep 2018 |
Maintenance Auditing Specialist (Maintenance Auditing and Continuous Improvement) | 16 – 20 Sep 2018 |
Maintenance Auditing and Continuous Improvement (Maintenance Auditing Specialist) | 16 – 20 Sep 2018 |
Contract Cost and Price Analysis | 16 – 20 Sep 2018 |
Oil & Gas Technical Competence for Non-Technical Professionals | 17 – 21 Sep 2018 |
Ship Chartering, Laytime & Demurrage Masterclass: Resolution of Commercial & Legal Complexities | 17 – 21 Sep 2018 |
Business Analysis for Project Success: Enhance Essential Knowledge, Ideas and Methodologies | 17 – 21 Sep 2018 |
Operations Management Masterclass: Translating Organisational Goals into Operational Performance Objectives | 17 – 21 Sep 2018 |
Finance and Accounting for the Oil & Gas Industry | 17 – 21 Sep 2018 |
Customer Management Specialist (Managing Service Quality and Customer Satisfaction) | 17 – 21 Sep 2018 |
Success under Pressure: Emotional Intelligence, Conflict Management and Negotiations | 17 – 21 Sep 2018 |
Advanced Project Management | 17 – 21 Sep 2018 |
Managing Service Quality and Customer Satisfaction (Customer Management Specialist) | 17 – 21 Sep 2018 |
Managing Stress & Work-Life Balance: Balancing Roles, Responsibilities, Relationships and Resources without Stress | 23 – 27 Sep 2018 |
Organisation and Relationship Systems at the Workplace: Exploring the Changing Nature of Work, Organisations and Workplace | 23 – 27 Sep 2018 |
Construction and Civil Engineering Fundamentals for Non-Civil Engineers | 23 – 27 Sep 2018 |
Flares and Relief Systems: Efficient Design, Safe Operation & Maintenance | 23 – 27 Sep 2018 |
Marketing Communications and Brand Management | 23 – 27 Sep 2018 |
The Practical Leader: Developing and Leading High Performing Teams | 23 – 27 Sep 2018 |
Risk Assessment within Production Operations | 23 – 27 Sep 2018 |
Financial Management for Projects and Contracts | 23 – 27 Sep 2018 |
Oil Movement, Storage and Troubleshooting: Management and Operation of Oil & Gas Terminals | 23 – 27 Sep 2018 |
Advanced Negotiation Skills & Deal Making Strategies | 24 – 28 Sep 2018 |
Mastering Business Data Collection, Analysis and Presentation | 24 – 28 Sep 2018 |
Project Management for Contract Professionals Using Project Management Tools to Enhance Contract Outcomes | 30 Sep – 04 Oct 2018 |
Leading & Managing Vendor Relations | 30 Sep – 04 Oct 2018 |
Boilers: Operation, Maintenance and Troubleshooting | 30 Sep – 04 Oct 2018 |
LV, MV and HV Circuit Breakers: Selection, Application, Operation and Maintenance | 30 Sep – 04 Oct 2018 |
Gas Processing | 30 Sep – 04 Oct 2018 |
Payroll Management and Effective Payroll Controls | 30 Sep – 04 Oct 2018 |
Training Material Design and Development | 30 Sep – 04 Oct 2018 |
Oil & Gas Operational Safety | 30 Sep – 04 Oct 2018 |
Systems Thinking and Managing Complex Scenarios | 30 Sep – 04 Oct 2018 |
Financial Analysis: Evaluation, Budgeting and Decision Making | 30 Sep – 04 Oct 2018 |
Leadership and Management Skills for Supervisors | 30 Sep – 04 Oct 2018 |
October 2018
Title | Dates |
Developing Purchasing Policies, Processes & SLAs | 01 – 05 Oct 2018 |
Negotiating & Contracting in Procurement & Supply: Developing Key Skills in Creating Effective Contracts | 01 – 05 Oct 2018 |
Change Management and Building High Performing Teams | 01 – 05 Oct 2018 |
Team Work & Team Building: Effective WorkCulture and People Development | 07 – 11 Oct 2018 |
Healthcare Operations: Cost Control & Productivity Management | 07 – 11 Oct 2018 |
Modern Chemical Laboratory: Analytical Instrumentation, Equipment Calibration, Operations, Quality & Safety | 07 – 11 Oct 2018 |
Auditing of Projects and Contractors: Terminology, Concept and Applications | 07 – 11 Oct 2018 |
SIMOPS: Simultaneous Operations System for the Oil & Gas Industry | 07 – 11 Oct 2018 |
Talent Retention Through Remuneration and Training: Managing Pay Scales, Promotions and Provision of Training | 07 – 11 Oct 2018 |
Time Management and Personal Effectiveness | 07 – 11 Oct 2018 |
API 579-1 / ASME FFS-1: Fitness for Service: Pressure Vessels, Tanks and Piping Systems | 07 – 11 Oct 2018 |
Customer Service Excellence: Tools & Techniques for Customer Retention | 07 – 11 Oct 2018 |
Strategic Enterprise Analysis | 07 – 11 Oct 2018 |
Effective Office Management |
08 – 12 Oct 2018 |
Strategic Skills for Procurement: Methods and Techniques for Better Procurement Value | 08 – 12 Oct 2018 |
International Financial Reporting Standards (IFRS) | 08 – 12 Oct 2018 |
Best Practice Financial Management and Reporting for the Public Sector (IFRS and IPSAS) | 08 – 19 Oct 2018 |
Mastering Business Etiquette & Protocol: Advanced Skills for Gaining Social, Business & International Exposure | 14 – 18 Oct 2018 |
Excellence in Health Care Management | 14 – 18 Oct 2018 |
Developing Transformational Leadership: The Five Competencies of Leadership | 14 – 18 Oct 2018 |
Maritime Law & Shipping Contracts | 14 – 18 Oct 2018 |
Combating Risk & Fraud in Procurement | 14 – 18 Oct 2018 |
Organisational Structure & Work Ethics Behaviour | 14 – 18 Oct 2018 |
Advanced Commercial Analysis Aligning Corporate Strategy and Business Performance | 14 – 18 Oct 2018 |
Excellence in Maintenance and Reliability Management: Preventive and Predictive Maintenance and Machinery Failure Analysis (RCFA) | 14 – 18 Oct 2018 |
Stakeholders Management: Achieving Consensus for Successful Project Execution | 14 – 18 Oct 2018 |
Best Practices in Communication and Relational Skills | 14 – 18 Oct 2018 |
Contract Management for Non-Contract Professionals | 14 – 18 Oct 2018 |
Advanced Marketing Strategies – Driving Business Growth & Sustainability | 14 – 25 Oct 2018 |
Effective Warehouse and Inventory Management |
14 – 25 Oct 2018 |
Training Telemarketing Skill and Presentation skill | 15 – 19 Oct 2018 |
Strategic Planning in the Public Sector: Applying Best Practice in Economic and Social Development Projects | 15 – 19 Oct 2018 |
Presentation Skills Using Neuro-Linguistic Programming (NLP) | 15 – 19 Oct 2018 |
International Public Sector Accounting Standards (IPSAS) | 15 – 19 Oct 2018 |
Mastering Emotional Intelligence: Skills for Excellent Leadership | 15 – 19 Oct 2018 |
Total Quality Management (TQM) Best Practices | 15 – 26 Oct 2018 |
Leadership Skills in Lean Times: Leading with Emotional Intelligence | 21 – 25 Oct 2018 |
Vehicle Fleet Development & Management | 21 – 25 Oct 2018 |
Pre-Startup Audit: Evaluating, Determining and Implementing Effective Risk Control Measures | 21 – 25 Oct 2018 |
Competency Development and Managerial Excellence for Operation and Production Supervisors | 21 – 25 Oct 2018 |
Electric Motors and Motor Protection in Non-Hazardous and Hazardous Environments | 21 – 25 Oct 2018 |
Project Management for Non Project Professionals | 21 – 25 Oct 2018 |
Human Resource Management Training | 21 – 25 Oct 2018 |
Training Evaluation: Measuring the Impact of Training | 21 – 25 Oct 2018 |
Performance Management System | 21 – 25 Oct 2018 |
Improving Performance Using Balanced Scorecard | 21 – 25 Oct 2018 |
Communication and Planning Skills for Administrative Professionals | 21 – 25 Oct 2018 |
Effective Change Management | 21 – 25 Oct 2018 |
Creative Problem Solving and Decision Making | 21 Oct – 01 Nov 2018 |
Global Sourcing Strategy & Smart International Procurement | 22 – 26 Oct 2018 |
Effective Company Culture Building | 22 – 26 Oct 2018 |
Portfolio Management and Corporate Finance Principles | 22 – 26 Oct 2018 |
HRM Skills for Today’s Leaders and Professionals | 22 – 26 Oct 2018 |
Fundamentals of Renewable Energy: Types, Merits and Operations | 28 Oct – 01 Nov 2018 |
Task Risk Assessment: Modern Proactive Approach to Incident Prevention | 28 Oct – 01 Nov 2018 |
Leadership Development for Engineers: Motivating, Coaching and Conflict Management for Superior Performance | 28 Oct – 01 Nov 2018 |
Competency Development and Managerial Excellence for Maintenance Supervisors | 28 Oct – 01 Nov 2018 |
Introduction to the Oil & Gas Industry | 28 Oct – 01 Nov 2018 |
E-Library Management Techniques | 28 Oct – 01 Nov 2018 |
Enhancing the Skills of Training Coordinators and Administrators | 28 Oct – 01 Nov 2018 |
Fraud and Corruption in the Workplace | 28 Oct – 01 Nov 2018 |
Mastering Communication, Negotiation and Presentation Skills | 28 Oct – 01 Nov 2018 |
Production and Operations Management Fundamentals | 28 Oct – 01 Nov 2018 |
The 3 Phases of Contract Management: Tendering, Execution and Evaluation | 28 Oct – 01 Nov 2018 |
The Effective Accountant | 28 Oct – 01 Nov 2018 |
Business Analysis within a Project Environment | 29 Oct – 02 Nov 2018 |
November 2018
Title | Dates |
Events & Conferences Management: Principles & Best Practices | 04 – 08 Nov 2018 |
Building a Customer-Centric Service Culture: The Key to Driving Superior Performance | 04 – 08 Nov 2018 |
Advanced Business Writing Skills | 04 – 08 Nov 2018 |
Credit Policies Management: Protect the Investment in Debtors | 04 – 08 Nov 2018 |
Uninterruptible Power Supply (UPS): Types, Construction, Applications & Maintenance | 04 – 08 Nov 2018 |
Valves, Actuators and Steam Traps: Sizing, Selection, Operation & Maintenance | 04 – 08 Nov 2018 |
Health and Safety in Construction Projects: Legislation, Safety Plans, Occupational Health and Assessment | 04 – 08 Nov 2018 |
Management of Contracts and Contract Claims | 04 – 08 Nov 2018 |
Effective Supply Chain, Warehouse and Inventory Management | 04 – 08 Nov 2018 |
Review of Financial Accounting and Detecting Fraud | 04 – 08 Nov 2018 |
Quality Assurance and Quality Control using ISO 9001:2015 as a Framework: Making the Transition for Improving Quality Assurance and Control | 04 – 08 Nov 2018 |
Leadership and Team Development for Managerial Success | 04 – 08 Nov 2018 |
Advanced Documents and Records Management Compliance | 04 – 08 Nov 2018 |
Advanced Recruitment, Psychometric Analysis & Assessment | 05 – 09 Nov 2018 |
Strategic Planning Specialist (The Art of Strategic Management) | 05 – 09 Nov 2018 |
The Art of Strategic Management (Strategic Planning Specialist) | 05 – 09 Nov 2018 |
The Art of Strategic Management and Leadership | 05 – 16 Nov 2018 |
Improving Productivity through Quality Enhancement & Cost Reduction | 11 – 15 Nov 2018 |
The Successful Female Leader: Success, Engagement & Leadership Growth of Female Workforce | 11 – 15 Nov 2018 |
Digital Healthcare: Technology, Innovation & Change | 11 – 15 Nov 2018 |
Digital Business Leadership: Mastering Social Media Activities and Leading Digital Transformation | 11 – 15 Nov 2018 |
Power and Distribution Transformers: Testing, Analysis and Troubleshooting | 11 – 15 Nov 2018 |
Developing Leadership Competencies | 11 – 15 Nov 2018 |
Process Safety and Risk Management of Highly Hazardous and Explosive Chemicals | 11 – 15 Nov 2018 |
Food Safety (A Basic Training on HACCP) | 11 – 15 Nov 2018 |
The Power of Positive Thinking, Psychology and Attitude | 11 – 15 Nov 2018 |
Process Engineering for non-process Engineering Professionals | 11 – 15 Nov 2018 |
The Art of Oil & Gas Procurement | 12 – 16 Nov 2018 |
Budgeting, Planning and Management Reporting | 12 – 16 Nov 2018 |
Management Excellence Masterclass | 12 – 16 Nov 2018 |
The Art and Science of Professional Leadership | 12 – 16 Nov 2018 |
Advanced Presentation Skills | 18 – 22 Nov 2018 |
Transforming Patient Experience: Delivering Care that meets Patient Needs & Preferences | 18 – 22 Nov 2018 |
Social Media Marketing for Businesses | 18 – 22 Nov 2018 |
Effective Expediting: Monitoring, Controlling and Improving Timely Supplier Deliveries | 18 – 22 Nov 2018 |
Electric Submersible Pumps (ESPs): Selection, Installation, Operation and Maintenance | 18 – 22 Nov 2018 |
Offshore Structure Design, Construction, Inspection, Maintenance and Repair | 18 – 22 Nov 2018 |
Developing a Business Analysis Work Plan | 18 – 22 Nov 2018 |
Layers of Protection Analysis (LOPA) | 18 – 22 Nov 2018 |
Contracts Administration: From Award to Completion | 18 – 22 Nov 2018 |
Public Relations Professional (Public Relations and Corporate Communications) | 18 – 22 Nov 2018 |
The Effective Human Resources Administrator | 18 – 22 Nov 2018 |
Treasury and Cash Management | 18 – 22 Nov 2018 |
Public Relations and Corporate Communications (Public Relations Professional) | 18 – 22 Nov 2018 |
Effective Time and Stress Management | 19 – 23 Nov 2018 |
Managing Strategic Alliances and Partnerships | 19 – 23 Nov 2018 |
Managing the Millennials | 19 – 23 Nov 2018 |
Mastering Management Skills | 19 – 23 Nov 2018 |
Coaching Skills Training to Improve Employee Performance | 19 – 30 Nov 2018 |
Mastering Management and Leadership Skills | 19 – 30 Nov 2018 |
Employee Engagement and Motivation | 19 – 30 Nov 2018 |
Industrial Instrumentation and Modern Control Systems | 25 – 29 Nov 2018 |
Effective Team Leaders’ Guide to Teamwork and Team Building | 25 – 29 Nov 2018 |
Reservoir Simulation Fundamentals for Non-Specialists | 25 – 29 Nov 2018 |
Building Collaborative Business Models for Innovation and Competitiveness | 25 – 29 Nov 2018 |
Accounts Receivable Planning, Organising and Achieving Best Practice | 25 – 29 Nov 2018 |
Supplier Relationship Management (SRM) and Operational Excellence | 25 – 29 Nov 2018 |
Cooling Towers: Operation, Maintenance and Troubleshooting | 25 – 29 Nov 2018 |
How to Handle Customer Complaints | 25 – 29 Nov 2018 |
Office Management Professional (Office Management and Effective Administration Skills) | 25 – 29 Nov 2018 |
Managing Shutdowns, Turnarounds and Outages | 25 – 29 Nov 2018 |
Office Management and Effective Administration Skills (Office Management Professional) | 25 – 29 Nov 2018 |
Effective Telemarketing and Cold Calling Techniques | 25 Nov – 06 Dec 2018 |
The Office Professional and Records Management Masterclass | 25 Nov – 06 Dec 2018 |
Strategic Thinking & Decision Making in Competitive Environments: Creating the Organisation of the Future | 26 – 30 Nov 2018 |
Strategic Thinking and Leadership for Engineers | 26 – 30 Nov 2018 |
How to Import: Procedures and Documentations | 26 – 30 Nov 2018 |
Advanced Contracts Management | 26 – 30 Nov 2018 |
How to Implement 5S in the Workplace | 26 – 30 Nov 2018 |
Mastering Team Leadership Skills | 26 – 30 Nov 2018 |
Cash Flow Management and Forecasting | 26 Nov – 07 Dec 2018 |
Freight Forwarding and Multimodal Transport | 26 Nov – 07 Dec 2018 |
|
December 2018
Title | Dates |
Building and Developing Productive People | 02 – 06 Dec 2018 |
Managing the Learning and Development Function | 02 – 06 Dec 2018 |
Essential Management Skills | 02 – 06 Dec 2018 |
Call & Contact Centre Workshop: Practical Skills to Enhance Customer Satisfaction | 02 – 06 Dec 2018 |
Global Leadership: Transforming Proven Leaders to Global Executives | 02 – 06 Dec 2018 |
Advanced Process Risk Assessment and Risk Management | 02 – 06 Dec 2018 |
Accounts Payable Planning, Organising and Achieving Best Practice | 02 – 06 Dec 2018 |
Emotional Intelligence for Managers and Team Leads | 02 – 06 Dec 2018 |
Advanced Management: Achieving Superior Performance and Strategic Success | 02 – 06 Dec 2018 |
Professional Secretarial & Administration Skills | 02 – 06 Dec 2018 |
Advanced Communication Skills | 02 – 06 Dec 2018 |
Maintenance Planning, Scheduling and Work Control (Maintenance Management Professional) | 02 – 06 Dec 2018 |
Gas Chromatography and Troubleshooting
for the Oil & Gas Industry |
02 – 06 Dec 2018 |
Maintenance Management: Developing and Enhancing Maintenance Strategies | 02 – 13 Dec 2018 |
Driving Corporate Performance: Aligning Scorecards, Systems and Strategy | 02 – 13 Dec 2018 |
Liquefied Natural Gas (LNG)
Cargo Operations and Re-liquefaction |
02 – 13 Dec 2018 |
Procurement Fraud | 02 – 13 Dec 2018 |
Troubleshooting Process Operation | 02 – 13 Dec 2018 |
Storage & Handling of Toxic Chemicals
& Hazardous Materials |
02 – 13 Dec 2018 |
Effective Problem Solver and Decision Maker | 02 – 13 Dec 2018 |
Corrosion Control in Gas, Oil & Water | 03 – 07 Dec 2018 |
Data Analysis Techniques | 03 – 07 Dec 2018 |
Strategic Planning Analyst | 03 – 07 Dec 2018 |
Xmas Trees and Well Heads: Operation and Testing | 03 – 07 Dec 2018 |
Oil Refinery & Petrochemical Industry Wastewater Treatment | 03 – 07 Dec 2018 |
Log Quality Control and Petrophysics | 03 – 07 Dec 2018 |
Corrosion and Concrete Protection | 03 – 07 Dec 2018 |
Sedimentology: From Introduction to Application | 03 – 07 Dec 2018 |
Fundamentals of Exploration & Production | 03 – 07 Dec 2018 |
Advanced Seismic Interpretation using Petrel | 03 – 14 Dec 2018 |
Advanced Casing Design | 03 – 14 Dec 2018 |
Effective Government Relations for the Oil & Gas Sector | 03 – 14 Dec 2018 |
Scenario Planning in the Oil and Gas Industry | 09 – 11 Dec 2018 |
Disruptive Innovation: Managing Radical Change for High Growth | 09 – 13 Dec 2018 |
Reservoir Characterization | 09 – 13 Dec 2018 |
Professional Risk Manager | 09 – 13 Dec 2018 |
Energy Isolation | 09 – 13 Dec 2018 |
Managing the HR Function | 09 – 13 Dec 2018 |
HR Policy Development and Auditing | 09 – 13 Dec 2018 |
Performance Management: A Practical Approach | 09 – 13 Dec 2018 |
Corporate Treasury: Managing the Cash Cycle – Accounts Receivable & Payable, Inventory Best Practices | 09 – 13 Dec 2018 |
Business and Financial Modelling | 09 – 13 Dec 2018 |
Budgeting, Planning & Management Reporting | 09 – 13 Dec 2018 |
Budgeting & Cost Control | 10 – 14 Dec 2018 |
Identifying Training Needs and Evaluating Training | 10 – 14 Dec 2018 |
Career Development and Succession Planning | 10 – 14 Dec 2018 |
Administration and Office Management in NGO’s | 10 – 14 Dec 2018 |
Foundation Skills for PA’s and Executive Assistants | 10 – 14 Dec 2018 |
The Highly Productive and Effective Administrator | 10 – 14 Dec 2018 |
Office Organization Using MS Outlook | 10 – 14 Dec 2018 |
Office Management Skills | 10 – 14 Dec 2018 |
Efficient Administration Skills | 10 – 14 Dec 2018 |
Effective Secretarial Skills | 10 – 21 Dec 2018 |
Administration and Office Management: Best Practices & Technologies | 16 – 20 Dec 2018 |
Fundamentals of Asset Management | 16 – 20 Dec 2018 |
Facility Planning and Management | 16 – 20 Dec 2018 |
Advanced Maintenance Management | 16 – 20 Dec 2018 |
job evaluation and Analysis | 16 – 20 Dec 2018 |
Business Continuity Planning and Crisis Management | 16 – 20 Dec 2018 |
Basic Forecasting | 16 – 20 Dec 2018 |
Training (5S) Seiri Seiton Seiso Seiketsu Shitsuke | 17 – 21 Dec 2018 |
Human Resource Information System (HRIS) | 17 – 21 Dec 2018 |
Compensation Benefits and Salary Structure Design | 17 – 21 Dec 2018 |
Contractor Management | 17 – 21 Dec 2018 |
Interpersonal and Communication Skills | 23 – 26 Dec 2018 |
Boiler Water Treatment | 23 – 27 Dec 2018 |
General Affair (Building Maintenance) | 23 – 27 Dec 2018 |
Hukum Jaminan dan Prosedur Eksekusi dalam Transaksi Kredit dan Pembiayaan | 23 – 27 Dec 2018 |
Hukum Penanganan Kredit Bermasalah | 23 – 27 Dec 2018 |
Root Cause Analysis Training | 23 – 27 Dec 2018 |
Understanding and Implementing Six Sigma | 23 – 27 Dec 2018 |
Total Quality Management (TQM): Tool Box for Continual Improvement | 24 – 28 Dec 2018 |
Simplification of Work Processes and Procedures | 24 – 28 Dec 2018 |
Reengineering Your Organization: A Roadmap to Business Process Improvement | 24 – 28 Dec 2018 |
Creating and Managing Compliance | 24 – 28 Dec 2018 |
Risk Evaluation and Management | 24 – 28 Dec 2018 |
Leadership Coaching and Mentoring | 24 – 28 Dec 2018 |
Leadership and Strategy for Senior Managers | 24 – 28 Dec 2018 |
Introduction to Management | 24 – 28 Dec 2018
|
Enhanced Performance and Strategic Management | 24 – 28 Dec 2018 |
Developing Senior Management Capacity | 24 – 28 Dec 2018 |
Benchmarking for Improved Performance | 24 – 28 Dec 2018 |
The Power of Leaders | 24 – 28 Dec 2018 |
The Leadership Excellence Program | 24 – 28 Dec 2018 |
Supervisory Skills | 24 – 28 Dec 2018
|
Team Leader Program | 24 – 28 Dec 2018 |
Managing & Building Teams | 24 – 28 Dec 2018 |
Managerial Decision-Making and Problem-Solving | 24 – 28 Dec 2018 |
Management Skills and Techniques for Engineers | 24 – 28 Dec 2018 |
Performance Management Training
The Performance Management Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.
Course Benefits
- Understand the value of Performance Management to their organisations and staff and be fully conversant with appraisal processes.
- Conduct effective appraisal meetings by inspiring, engaging and developing their staff to deliver higher levels of performance.
- Set and write SMART objectives for themselves and their direct reports.
- Identify suitable KPIs for their staff and manage these KPIs.
- Understand and use Behavioural Competencies to evaluate the relevant behaviours for their employees.
- Objectively measure performance using established rating systems
- Set Individual Development Plans.
Who Should Attend
The “Open” Performance Management Training Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.
Course Outline
- Performance Management System
- What is performance management?
- Benefits of PMS seeing it from the perspective of the organisation, line managers and employees.
- Measurable criteria, perspectives/ competencies and staff development.
- PMS Cycle and stages.
- Ratings and evidence and how to evaluate objectively.
- Conducting effective performance appraisal meetings
- Planning and preparing for a performance appraisal meeting.
- Structuring an effective appraisal meeting – agenda.
- Conducting effective performance appraisal meetings.
- Giving and receiving Feedback.
- Appraisal techniques – praising, criticising, questioning, listening and summarising.
- Appraising difficult employees.
- Dos and don’ts and common errors.
- Monitoring and reviewing – the talent matrix.
- Identifying training and development needs and writing IDPs.
- Setting Objectives
- Why set objectives – benefits.
- Vision, mission, strategic objectives – cascading down to employees.
- Determining the ‘content’ and ‘format’ of objectives.
- Setting individual SMART/ SMARTER objectives.
- Key Performance Indicators and measuring KPIs.
- Linking KPIs to Key Result Areas.
- Achieving objectives through action plans.
- Competency Framework
- The Behavioural Competency Framework and its application to performance enhancement.
- Measuring behavioural indicators and assigning proficiency levels.
- Assessing performance against job-related behavioural competencies.
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate,
- Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
- Bag.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel (Public Training)
- Lunch and Coffee Breaks (Public Training)
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Distributed Control System (DCS) – Selection, Operation and Maintenance
- •Know the historical background of DCS.
- •Learn the local control unit architecture.
- •Know the basic elements of a Microprocessor-Based Controller.
- •Know the local control unit languages.
- •Study and know the communication protocol facilities.
- •Know the operator interface.
- •Know the display units layout.
- •Know the principles of protection and relaying system
- •Know how to management the input output data for control and protection.
- •Study the design considerations for operator input.
- •Application of system design issues in electrical and industrial systems.
- • Electrical power grids and electrical generation plants,
- • Environmental control systems,
- • Traffic signals,
- • Radio signals,
- • Water management systems,
- • Oil refining plants,
- • Chemical plants
- • Sensor networks
Courses Outline
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate,
- Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
- Bag.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel (Public Training)
- Lunch and Coffee Breaks (Public Training)
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Training Recruitment and Retention from A-Z Course
Description
Essential for anyone looking to hire the right person and retain them in their business, this course will provide you with the practical skills and techniques to manage the recruitment process from start to finish. You’ll learn how to identify the key job requirements and write a good job description, how and where to source suitable candidates, and how to manage the advertising process. You’ll discover how to interview candidates effectively and enhance your probing, listening and rapport-building skills in order to develop a greater understanding of candidates’ motivations, strengths and weaknesses. We’ll also cover how to ‘sell’ the role, take effective references, manage offers and counter-offers, induct and retain new employees, and effectively manage the expectations of different generations in your workforce.
Course Outcomes
By the end of this course, participants should be able to:
- Identify the key job requirements and write a good job description
- Source the best candidates
- Write adverts that candidates respond to and then to manage the process
- Effectively interview candidates
- Apply Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses
- Know how to sell the role effectively
- Manage the offer process
- Understand how to induct employees, retain them and managing the expectations of different generations.
Course Content
How to identify the key job requirements and write a good job description
- Defining job duties and expectations
- Observing and interviewing job incumbent
- Developing competency requirements for job
- Writing the job description
- Why a good job description is key
- Buy-in from all stake-holders and a recruiting strategy
How to source the best candidates
- Covering all the key sources and in particular the internet, press, referrals and networking
- The impact of the internet
- Current trends in the US and whether they will translate to Australia
- The changing demographics and what that means for candidate sourcing
- What motivates people to move roles
- How to position your business to recruit the best and be ahead of your competition
Writing adverts that candidates respond to and then to manage the process
- How to write adverts that candidates will respond to both press and online
- The importance of a “tight” and well thought out job brief
- Running the recruitment process from start to finish
- Managing the offer process and dealing with counter offers
How to effectively interview candidates
- How to run an interview – this will involve learning a good interview process and then role playing it
- Questioning and screening techniques that will eliminate unsuitable candidates early in the process
- Asking the right questions
Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses
- Techniques to build rapport and to listen effectively
- Effective reference checking
- What makes a good candidate
- The importance of caring for candidates
How to sell the role effectively
- Managing a smooth recruitment process from the candidates perspective
- The importance of cultural fit and how to get it right
- How to ‘sell’ the role and get the candidate across the line – it’s easier than you might think
Managing the offer process
- Making the job offer
- Pre-empting and handling counter offers
Inducting new employees, retaining them and managing the expectations of different generations
- How to ensure new employees settle in well
- How to keep your new recruits happy and challenged
- How to retain your longer serving staff
- What the different generations look for
- The importance of flexibility and what does it mean
- Examples of what some companies are doing to retain their staff
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate,
- Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
- Bag.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel (Public Training)
- Lunch and Coffee Breaks (Public Training)
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
TRAINING INSTRUMEN KIMIA
PELATIHAN INSTRUMEN KIMIA
Deskripsi
Pengenalan tentang metode dan instrumen kimia diperlukan untuk mengembangkan pemahaman tentang operasi, perawatan, dan kalibrasi instrumen analisis kimia. Pelatihan ini dirancang untuk memberikan pemahanan kepada peserta bagaimana mengoperasikan dan merawat instrumen yang digunakan dalam laboratorium kimia di industri.
Materi yang tercakup dalam instrumen kimia ini meliputi:
- Pengenalan prinsip dan teori instrumen kimia.
- Mengoperasikan instrumen kimia dengan benar.
- Memberikan pemahaman tentang teknik dan trouble shooting instrumen dilaboratorium kimia.
- Memberikan wawasan penggunaan yang aman untuk instrumentasi kimia.
- Memberikan solusi mengenai permasalahan yang berkaitan dengan penggunaan instrumen kimia.
- Memberikan penekanan penyimpanan dokumen yang tepat di laboratorium ataupun di industri.
- Aplikasi instrumen kimia: Spektrofotometer.
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Training Pemantauan Kualitas Air dan Udara
COURSE DESCRIPTION
Ketika perusahaan atau instansi pemerintah menerapkan perundangan lingkungan dan program lingkungan (seperti AMDAL, ISO 14001, PROPER dan lain-lain) maka pemantauan lingkungan penting dilakukan untuk tujuan spesifik antara lain:
- Memenuhi persyaratan internal dan eksternal
- Bahan untuk perancangan
- Pengendalian proses
- Pembuktian dalam proses hukum, Penelitian, dll
Salah satu media lingkungan yang penting untuk dipantau adalah kualitas air buangan dari kegiatan industri dan kualitas badan air penerima. Agar hasil pemantauan – baik yang dilakukan oleh pihak internal maupun eksternal perusahaan – tersebut dapat dipertanggungjawabkan objektivitas dan validasinya maka pemantauan haruslah dilakukan dengan prinsip, teknik, sumber daya manusia yang kompeten dan prosedur yang benar dengan memperhatikan hal-hal berikut:
- Tujuan pemantauan air / Udara
- Baku mutu effluent air limbah dan baku mutu kualitas badan air
- Sampling (prosedur, teknik, lokasi pengambilan dan penanganan)
- Satuan-satuan dalam pemantauan, Dll
Hasil pemantauan seperti inilah yang dapat digunakan untuk melihat kesesuaian (compliance) antara kinerja lingkungan perusahaan dengan peraturan yang berlaku dan untuk mengukur kinerja program lingkungan, sehingga dapat ditentukan tindak lanjut dan perbaikan yang perlu dilakukan oleh perusahaan. Hasil pemantauan ini digunakan untuk membuat laporan lingkungan baik mandatory (laporan. 3 bulanan ke Pemda) maupun yang voluntary (laporan tahunan ke publik).
Pemantauan lingkungan: Sampling, Analisis, Olah Data, Pelaporan
TUJUAN PELATIHAN
- Peserta pelatihan mendapat gambaran dan memahami teknik pemantauan kualitas air dan Udara secara benar.
- Peserta pelatihan mampu merencanakan program pemantauan kualitas lingkungan perusahaan
- Peserta pelatihan mampu melakukan analisis hasil pemantauan kualitas air dan Udara dengan tepat.
- Pemahaman teknik pemantauan kualitas udara emisi dan ambient secara benar.
- Mampu merencanakan program pemantauan kualitas udara di Perusahaan.
- Mampu melakukan analisis hasil pemantauan kualitas udara tersebut dan melakukan pengelolaan kualitas udara di Perusahaan
PARTICIPANT
Training ini sangat relevan diikuti oleh para sarjana atau teknisi berpengalaman yang mempunyai latar belakang pendidikan kimia/lingkungan/kesehatan dan praktisi laboratorium analisis kimia, Dinas Kehutanan & Lingkungan Hidup. dan lain-lain yang berkaitan dengan materi Kursus.
COURSE OUTLINE
Kualitas Air
- Peraturan Terkait Pemantauan Kualitas Air, Kewajiban-kewajiban yang diemban baik oleh pemerintah maupun penanggung jawab usaha sesuai dengan peraturan perundangan.
- Prinsip Pemantauan Kualitas Air, Definisi pemantauan dan guideline pemantauan (bagaimana mendesain pemantauan mulai dari perencanaan, operasional di lapangan dan laboratorium, sampai dengan interpretasi data)
- Teknik Pemantauan Kualitas Air dan Air Limbah, Langkah-langkah pemantauan kualitas air mulai dari survey pendahuluan, pemilihan lokasi sampling (effluen IPAL dan badan air, lokasi horizontal dan vertikal), persiapan media, pengambilan parameter lapangan, pengambilan sample, penanganan sample, dan jaminan akurasi data.
- Pengenalan dan Pengelolaan Laboratorium, Latar belakang pengelolaan laboratorium, penyebab kecelakaan laboratorium, pengendalian aspek-aspek di dalam laboratorium
- Prinsip Dasar Metode Analisa Laboratorium, Pengenalan prinsip-prinsip metode analisa yang umumnya digunakan di laboratorium
- Analisa Laboratorium Parameter pH, TSS, TDS, BOD, dan COD, Mempelajari proses analisa laboratorium untuk parameter pH, TSS, TDS, BOD, dan COD
- Praktek Laboratorium Parameter pH, TSS, TDS, BOD, dan COD
Kualitas Udara
- Peraturan Terkait Pemantauan Kualitas Udara – Kewajiban-kewajiban yang diemban baik oleh pemerintah maupun penanggung jawab usaha sesuai dengan peraturan perundangan.
- Prinsip Pemantauan Kualitas Udara – Definisi pemantauan dan guideline pemantauan (bagaimana mendesain pemantauan mulai dari perencanaan, operasional di lapangan dan laboratorium, sampai dengan interpretasi data)
- Teknik Pemantauan Kualitas Udara – Ambien Pemilihan lokasi pemantauan, frekuensi pemantauan, ISPU, perhitungan ISPU.
- Teknik Pemantauan Kualitas Udara Emisi – Penentuan lokasi lubang sampling, penentuan titik lintas, frekuensi pemantauan, persyaratan cerobong,
- Teknik Sampling dan Analisa Laboratorium Parameter TSP, SOx, NOx, dan CO
- Praktek Sampling Parameter pH, TSS, TDS, BOD, dan COD
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
INSTRUCTOR TRAINING
Sri Rahayu Gusmawarni, ST, MT / Teams.
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Electrical Circuits and Wiring Systems Training
Course Description
This course introduces the care and use of tools and materials used in electrical installations as well as the requirements of the National Electrical Code. Topics include lighting, overcurrent protection, conductors, branch circuits, condelectrical, and safety and electrical blueprint reading. Upon completion, participants should be able to properly install conduits, wiring, and electrical distribution equipment associated with basic electrical installations
Course Objectives
- Understanding the basic electrical theories
- Being familiar with the codes and standards related to residential wiring
- Understanding electrical plans
- Learning how to use electrical installation tools
- Learning how to use materials and equipment in electrical installations
Who Should Attend?
- Engineers
- Electricians
- Technicians
- Contractors
- Anyone aspire to increase his capabilities in this area
Course Schedule
- Review of electrical theory
- Circuit elements
- Electrical power and energy
- Codes and standards
- Blueprint reading of electrical plans
- Tools, materials and equipment used in electrical installations
- Electrical connections
- Types of connections
- Services
- Service entrance
- Roughing in services
- Service panels
- Service drops
- Wiring methods using non-metallic sheathed cable
- Wiring methods using armored flexible cable
- Wiring methods using conduit
- Switches and switching circuits
- Introduction to “Low Voltage” systems
- Large appliances
- Multiple family dwelling
- Electrical design
- Estimating electrical wiring
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Electrical Circuits Fundamentals Training
Course Description
The Fundamentals of Electric Circuits course provides the participants with an understanding of the concepts and techniques in the characterization of electrical circuits and their components. This course introduces the participants to the basic concepts of current, voltage, power, electromagnetism, basic lows and theorems for the analysis of electric circuits. Pulse-response and resonance are also covered. Theory classes are supported by laboratory experiments to study, test and verify the characteristics of these basic electrical concepts
Course Objectives
- Understanding fundamental circuit analysis techniques
- Being familiar with circuit equivalence and modeling
- Being able to develop physical insight and intuition for problem solving
- Learning how to different simulators
Who Should Attend?
- Maintenance supervisors
- Novice engineers
- Plant engineers
- Electricians
- Plant mechanics
- Service technicians
- Contractors
- Energy auditors
- Layout professionals
- General audience
Course Schedule
- Units and notation, basic electric quantities
- Electric signals and circuits
- Kirchhoff’s laws
- Circuit elements and sources
- Resistance, series and parallel combinations
- Basic resistive circuits
- Practical sources and loading
- Introduction to digital circuits simulators
- Circuit solution by inspection
- Nodal analysis
- Loop analysis
- The superposition principle
- Source transformations
- One-ports
- Circuit theorems
- Circuit theorem applications
- Power calculations (using computer programs)
- Dependent sources
- Circuit analysis with dependent sources
- The ideal transformer
- Amplifier concepts (using computer programs)
- The operational amplifier, the Op amp rule
- Summing and difference amplifiers
- Instrumentation amplifiers and I-V converters
- V-I converters, current amps (using computer programs)
- Capacitance and inductance
- Natural response
- Response to DC and AC forcing functions
- Basic RC and RL circuits
- Transients in First-Order networks
- RC circuits using Op amps (using computer programs)
- Sinusoids and phasors
- AC responses of the basic elements
- Time-domain analysis of first-order AC circuits
- Phasor algebra
- Phasor algebra applications
- AC impedance
- Frequency-domain analysis
- AC circuits using Op Amps (using computer programs)
- AC power and maximum power transfer
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Understanding Facilities Management
The challenges in delivering a high performing, energy efficient building that caters to the needs of the occupiers is central to day to day activities. Learning about the full range of issues you need to complete your role is important, as is receiving acknowledgement of your professional qualifications.
This course will give you a thorough understanding of the key aspects of facilities management and performance for good practice proven strategies to implement back in your office. Attend the training course and you will walk away with knowledge of developing effective FM service strategies.
- Assess the nature of buildings and the relationship to their use by occupants
- Critically examine the cost implications and techniques for space management
- Identify maintenance requirements and cost effectively implement plans
- Facilities Managers
- Building Managers
- Property Owners
- LEED Designers
- MEP Contractors and Consultants
- Security Professionals
- Physical Asset Managers
- Estate Managers
- Fire Protection Buyers
- Architects
- Health and Safety Officers
- Manufacturing Site / Plant Managers
- Maintenance Managers
- Importance of facilities management
- Assessing the growth of FM and the developing role of facilities managers in organisations
- Identifying the major qualities and skills required for best practice
- Building handover, commissioning and on-going management
- Maintenance and space management
- Health and safety for facilities managers
- Contract management, commissioning and managing contract services
- Energy and environmental management
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Integrated Grounding System Design and Testing Training
Training Integrated Grounding System Design and Testing
Course Description
Get comprehensive coverage of grounding system design procedures for safety and lightning shielding. Start with a simplified coverage of the basic principles in grounding design, followed by a step-by-step design procedure.
Explore soil characterization, including soil testing methods, data interpretation and a workshop. Discuss modeling requirements and data preparation procedures for substation ground system design and lightning shielding. Discuss practical examples and see demonstrations of design procedures with three examples of realistic systems — (a) a generation substation, (b) a transmission substation, (c) a distribution substation.
Investigate options for controlling ground potential rise, touch and step voltages. Quantify the influence of grounding systems on nearby pipes, fences and buildings with the use of the WinIGS program. Discuss design procedures to limit transfer voltages to safe levels. Design the lightning shielding system for these substations to minimize the risk from lightning overvoltages.
Who Should Attend
Electric power utility engineers involved in substation design, testing and design of grounding systems and engineers engaged in the design and testing of power systems for commercial and industrial installations
How You Will Benefit
- Explore fundamental principles of grounding system design, the IEEE Std. 80, IEC-479-1, analysis and design for special points of danger, industry practices in substation ground system design, electromagnetic interference, substation lightning shielding methods and ground testing methods.
- Examine course examples that enhance the understanding of the phenomena that determine safety near electrical installations, shielding of electrical installations and Hi-F grounding.
- See design procedures with three examples of realistic systems in action demonstrations using visualizations with the Integrated Grounding System Design (WinIGS) program and the Smart Ground Multimeter software (WinSGM).
Courses Content
- Grounding system design principles
- System modeling for grounding design
- Ground design for lightning
- Grounding system performance
- Ground mat design for safety
- Ground impedance measurements
- IEEE Std. 80 design procedure
- Integrated grounding system design
- Grounding system testing and evaluation
- Soil characterization
- Substation lightning shielding
-
Demonstration and workshop
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami atau Isi Form Request.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
-
Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Training Creative Problem Solving & Decision Making Techniques
Course Overview
Course Objective
Who Should Attend
Course Content
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Training Telemarketing Skill and Presentation skill
Telemarketing Skill and Presentation skill training
COURSE DESCRIPTION
- Mengetahui dengan persis betapa pentingnya keberadaan Telemarketer sebagai Ujung Tombak didalam organisasi
- Memperdalam pemahaman komprehensif mengenai bauran Komunikasi pemasaran
- Meningkatkan Profesionalisme komunikasi dalam pemasaran
- Peserta dapat merancang sebuah presentasi efektif
- Peserta dapat menggunakan teknik media presentasi yang berbasis aplikasi komputer
- Peserta dapat menyampaikan teknik presentasi efektif
- Peserta mendapatkan trik mengatasi audience dengan beragam karakter
PARTICIPANT
Sales Eksekutif, Telemarketer, Customer Service semua orang yang berhubungan dengan penjualan
COURSE OUTLINE
- Konsep Dasar Komunikasi Dalam Pemasaran
- Teknik Telemarketing di Era Globalisasi
- Teknik Meyakinkan Pelanggan Dalam Telemarketing
- Teknik Menutup Penjualan by Telephone
- Aplikasi Telemarkeitng Dalam Smart Handling Complaint
- Preparing a presentation
- Organizing presentation materials
- Working with visual media
- Managing the content
- Self-Presentation in presentations
- Dealing with questions
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Training Planning and Inventory Control
OBJECTIVES
Provide a clear understanding of the interdependancy between inventory control, service level, production planning and cost control. Provide the necessary techniques and practical solutions to realize optimised stock levels and well balanced production batches.
TARGET GROUP
All staff members and executives in charge of customer service, inventory control, production management or those who are preparing to take these responsibilities in the near future.
Course Outline
Introduction to inventory control
- Role of stocks as buffer between unequal flows
- Inventory types
- Dependent vs independent demand
- Cost elements of inventory control
- The optimal order quantity: EOQ
The static order model
- The principles of the static model
- The different variables: lead time, revision, rotation, service level
- The use of ABC-analysis in inventory control
- The determination of the safety stock, the order level and the maximum
The dynamic order model and forecasting
- The principles of the dynamic model
- Forecasting and prediction
- Review of the decomposition method; trends and seasonal influances
- Selection of the forecasting method
Strategical inventory control
- Multi-level inventory control: optimisation of the overall stock level
- Synchronised coverage
- Internal Operation of a Computer Based Reordering System: possibilities and restrictions
- Avoiding bullwhips
Inventory control in a production environment
- Manufactoring Resource Planning MRP
- The importance of the bill of material, the routing file and the inventory within the proces of planning
- Material requirements and inventory control
- Frozen Period
- Inventory Control in the Process Industry
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Electrical and Instrumentation (E & I) Engineering for Oil and Gas Facilities
WHAT YOU WILL GAIN:
- Skills and competencies in E&I oil and gas engineering
- Knowledge of the latest technologies in E&I oil and gas engineering
- Key techniques in operating your facility to the highest level of safety and in protecting the environment
- Decadesof real experience distilled into the course presentations and materials
- Guidance from real E&I oil and gas experts in the field
- Hands-on, practical knowledge from the extensive experience of instructors, rather than the theoretical information
- from books and colleges
- Networking contacts in the oil and gas industry
WHO SHOULD ATTEND:
Course Outline
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Maintenance Planning, Scheduling & Work Control
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Training Of Trainer (TOT)
Training Of Trainer (TOT)
COURSE DESCRIPTION
Trainer merupakan aktifitas pentin yang perlu dilakukan oleh semua perusahaan agar karyawannya mampu melakukan tugas dan peran masing-masing, sehingga kemampuan perusahaan dapat terus meningkat. Faktor dan kendala yang sering dihadapi dalam pelatihan adalah :
- Biaya
- Jumlah peserta terbatas
- Pengetahuan tidak dapat disebarluaskan.
Training ini dirancang khusus agar peserta memperoleh bekal dalam menyusun program pelatihan secara terpadu dalam perusahaan, maupun untuk eksternal mulai dari perencanaan sampai evaluasi akhir dan tindak lanjut atas hasil pelaksanaan program pelatihan tersebut, dan juga berguna bagi para trainer yang sering memberikan pelatihan bagi organisasi, perusahaan lainnya.
TUJUAN TRAINING FOR TRAINER
- Mengetahui metode mengajar yang benar
- Mampu mengajar secara sistematik
- Mampu menjadi teladan apa yang telah diajarkan
- Mampu menjadi instruktur yang professional
- Mampu melengkapi peranan sebagai pemimpin kerja
PARTICIPANT
Para perwakilan menejemen/divisi/departemen, bagian DIKLAT kandidat trainer organisasi dan siapa saja yang dalam pekerjaan/aktifitas kerjanya berhubungan dalam kegiatan belajar mengajar serta melakukan bimbingan.
COURSE OUTLINE
- Membangun sikap dan berpikir positif terhadap diri sendiri
- Kunci Sukses Keberhasilan seorang Trainer.
- Motivasi seorang trainer
- Mengembangkan kreatifitas
- Trainer yang profesional
- Analisis kebutuhan pelatihan
- Analisa karakter peserta pelatihan
- Mendesain program pelatihan
- Menetapkan Tujuan Pelatihan
- Mengembangkan Outline Pelatihan
- Mengaplikasikan prinsip Adult and Accelerated Learning
- Ketrampilan komunikasi & presentasi
- Listening skills
- Menghadapi peserta dan situasi sulit.
- Mengenal alat peraga atau aktivitas games dan role-play dengan baik.
- Evaluasi pelatihan
TRAINING METHOD
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
INSTRUCTOR TRAINING
Dr. Maria Eko Sulistyowati, Psikolog, MM, LCPC. / Teams
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Advanced Valve Technology (Design, Selection, Installation, Applications, Inspection, Maintenance & Troubleshooting)
COURSE DESCRIPTION
A valve may be defined as any device that stops, starts, or changes the direction of magnitude of any fluid flow or its pressure. Management is becoming more and more aware of the importance of valves in industrial plants and processes. In the hydrocarbon and natural gas industries, valves represent about 8% of new plant capital expenditures and about 10% of the maintenance budget for replacement purchases. The price of valve failure and leakage increases as the cost of process fluids rises. There are different types and valve functions that may be meat in any plant; that is why valve technology has high potentials nowadays.
On completion delegates will be familiar with:
– Different types of valves, and their construction.
– Valve applications and functions.
– Valve sizing and estimates
– Cavitation and noise in valves
– Troubleshooting of the valves and their maintenance
PARTICIPANT
– It is important for engineers, technicians, operation and maintenance groups.
COURSE OUTLINE
– Introduction to valves
- Types of valves:
- Gate valve,
- Globe valve,
- Angle valve
- Needle valve,
- Butterfly valve,
- Ball valve,
- Plug valve and
- Check valve.
- Special service valve
- Pressure safety valve (PSC)
– Valves action:
- Stop or isolation valves, which, when in full opened or closed position, denote the starting or stopping of a stream flow.
- Throttling valves which control the flow of fluids by reducing it as required.
- Regulating valves that operate according to changes in line pressure to automatically increase or decrease flows and keep the line pressure constant
– Specialized valves:
- Diaphragm valves.
- Blow off valves.
- Balance valves.
- Diverting valves.
- Pressure reducing valves.
- Temperature regulating valves.
- Various kinds of “overpressure” valves. (pressure safety valves PSV)
- Hand control valve, knife valve, deluge valve, and blow down valve, slide valve .three way valve, four way valve, and automatic recirculation valve. All these valves are named as their service and shapes or actuators
– Valves Operation & actuators
- Pneumatically,
- Hydraulically,
- Electrically operated.
– Factors affecting suitability and application of valves:
- Fluid Properties
- Valve Size
- Valve Service
- Fluid Friction Loss
- Pressure and Temperature
- Materials of Construction
– Valves maintenance
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
ADVANCED MAINTENANCE PLANNING, SCHEDULING, AUDITING & BENCHMARKING
INTRODUCTION:
The aim of an Maintenance Planning & scheduling is to maximize production equipment effectiveness in terms of economic efficiency and profitability. The maintenance planning & scheduling is effective if every effort is applied to eliminate in every case the cause of lost production due to equipment failure or to maximize equipment effectiveness.
The most efficient way of achieving this goal is through proper maintenance planning & scheduling. Hand-on experience is crucial for performing successful maintenance. Yet, many new engineers lack the experience to successfully manage a program. This is why so many readers regard the Maintenance Planning as the chief authority for establishing effective maintenance management in the real world. It is designed to further develop many existing discussions in a more comprehensive and helpful way.
OBJECTIVES:
At the end of this course participants will be able to understand and practice the basics and fundamentals of the following Maintenance Planning foundation:
Overview on maintenance
Maintenance Policies
Maintenance planning & Scheduling
Maintenance budget and cost reports
Overview on CMMS
Maintenance Engineering & CMMS
Manage through KPI’s & Benchmark
Maintenance Activities Management
Maintenance contracts & outsourcing strategy & contractor management
Spares management
RCM
Audit
WHO SHOULD ATTEND:
- Maintenance Managers, Planners, Engineers, Supervisors and qualified senior technicians.
- Planning Managers, Engineers, planners and qualified assistance planners.
- Production Managers, Engineers, Supervisors and qualified senior operators
OUTLINE:
- General definition & Overview on maintenance
(Vision, Mission, Classification, Management Process)
- Maintenance policies
(Principles, Culture, Processes, Optimization, Reliability Excellence)
- Maintenance planning & Scheduling
- Maintenance contracts & outsourcing strategy & contractor management
- Manage through KPI’s & Benchmark
- Overview on CMMS
- Maintenance Engineering & CMMS
– Database modules
– CMMS maintenance work flow - How to utilize CMMS for Asset Management & Work Management & Planning and scheduling
- Maintenance Activities Management
– Work site preparations
– Work program management
– Time management
– Analyzing - Maintenance budget
- Spares management
- RCM
- Audit
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Administrative Assistant Training
Training Administrative Assistant
COURSE DESCRIPTION
The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:
OBJECTIVES:
To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.
You will Learn how to:
- Develop and effective communication strategy with your boss and gain respect from other employees
- Apply techniques for solving day to day administrative problems
- Conduct efficient, effective meetings
- Develop necessary business manual and records management processes
- Demonstrate leadership and teamwork skills
- Enhance your personal performance within your organization
- Understand what your organization requires from you to increase your value
- Realize how to develop your career
- Project the right corporate image
- Develop your stress management techniques
- Build your confidence and learn how to delegate without creating an atmosphere
- Discover how to influence your boss
- Priorities when working for more than one boss
PARTICIPANT
Executive Secretary ,Administrative Assistant I ,II ,III , Administrative supervisor & Manager
COURSE OUTLINE
Setting Goals:
- Defining goals setting
- Thought to motivate you to set goals
- Separating real from neurotic goals from ideals to action
Improving and managing a successful relationship with your boss:
- Deepen on your understanding of your managers challenges
- Setting a solid foundation in the partnership
- The non-communication manager
- Dealing with difficult personalities
- Manager/Secretarial partnership
- Managing stressful situations –how to stay calm
- Making a decision, does your boss permit you to take initiative?
Developing a productivity working relationship with your boss –how to make a winning team?
- How do you find out about each others personality traits to ensure a smooth working relationship?
- Generating goodwill getting to trust each other?
- How do you deal with your bosses changing moods?
- Benefits of adapting your style to compliment your bosses style
- Anticipating each others needs –how to deliver before you are asked?
- What are the main prerequisites for being a winning team?
Working for more than one boss:
- Setting priorities –deciding what can wait and what needs to be done now
- Understanding the functions of our bosses and their priorities
- The importance of open communications
- Increasing your effectiveness by developing your organization skills
Communication:
- Elements necessary for good communication
- Step to communicate well
- Charting out your personality
- Understanding your strengths and stresses
- To be aware of the communication process in business.
- To use the appropriate communication medium
- To be aware of the causes of communication breakdown.
- To practise effective listening techniques
- To identify the procedures for planning and preparing a successful presentation
- To be aware of the use of visual aids and technology in presenting information
- Communication and gender and age
- Dealing with difficult personalities through the right communication skills.
Managing your time and operations to increase your personal effectiveness:
- How to optimize the use of your time?
- To learn the techniques of effective time management
- Planning the first ten minutes
- Avoiding the busy trap
– Understanding job priorities
– Using the two-way communication
– Prioritizing tasks
– Using a tracking system
– Understanding urgency
– Addressing excuses
– Achieving success
- Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
- To-do list
- Goal setting
– Rational goals
– Directional goals
– Muddling through
- Value and cost of meeting
- Types of meetings
- Successful meeting leader and participants
- Meeting process
- The manager / secretary meeting the second magic ten minutes
- Learn how to control time during meetings
- Controlling your telephone
- Dissolving time loss causes
Creative thinking & problem solving:
- Defining problem solving
- Planning your strategy
- Exploring alternative decision
- Taking real problems and working through them
- Five style for dealing with conflicts
Creating a high profile:
- Identifying the barriers
- How to move forward
- How to become more influential and productive
- Report to your manager
- Creating a personal action plan
Building your reputation- What makes you a top of the range Executive Secretary.
- Who are the people you can learn from inside/ outside the organization
- What is a mentor? Do you have one?
- Dedication –how much should you enjoy the work you do take pride in it?
- Loyalty and discretion –are the title white lies acceptable?
- Appearance –does your personal appearance really reflect the worth you place in yourself
- Good common sense and logic
- Discipline, efficiency and ability to organize
Making the office technology work for you:
- Making maximum use of your personal computer- Using the different software to organize your work.
- Using e-mail to improve communication
- The Internet – what it can do for you?
The future role of the PA/Executive Secretary:
- The factors currently affecting your role
- Changes to the role –is it an opportunity or threat?
- The role in the future – where do we go from here?
- What skill attributes and qualifications do you need?
- Tips on ways to gain skills that will help you stay ahead.
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Training Reactive Power compensation and control in Electric power system
Reactive Power compensation and control in Electric power system Training
INTRODUCTION:
This training course presents reactive power compensation and an overview of modern practices in raising efficiency of power systems through application of reactive power and voltage regulation.
This training course starts with discussion about the structure of power systems from a power plant to the customer, and typical power system voltages in different parts of the system. Then, it explains how power losses and voltage drops in the power system may be reduced through compensation of reactive power either by shunt capacitors for an inductive load or shunt reactors for a capacitive load. Arrangement of a shunt capacitor bank and a sequence of its design is considered as well. Explanations are supported by numerous drawings, photos of actual equipment and the example showing how to design shunt capacitor bank.
Upon completion of this course, the participant shall be able to;
- Understand concepts of power factor
- Understand disadvantages of poor power factor and requirements of reactive power compensation
- Understand aspects and methods of Reactive Power Compensation.
- Understand about harmonics, sources of harmonics, effect of harmonics.
- Understand relationship between reactive power compensation and harmonics
The course is intended for : Electrical Engineers & Technicians who work for electric utilities and transmission system operating companies who are involved in the planning, engineering, specification, and operation of power transmission systems.
Course Outline
- Fundamental of Reactive Power Compensation.
- The methods adopted for reactive power compensation.
- Power factor and its effects, need for control of power factor
- New solutions for reactive power compensation.
- Basics of Harmonics, sources of harmonics, effect of harmonics
- Harmonic analysis and total harmonic distortion
- Harmonic distortion solutions
- Voltage stability
- Power transfer limits
- Voltage collapse
- Shunt compensation
- Shunt reactors
- Shunt capacitors
- Synchronous condensers
- Series compensation
- Series capacitors
- Sub-synchronous resonance and solutions
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Training Electrical Equiptment Maintenance
COURSE DESCRIPTION
This course is designed to meet the training needs of plant maintenance personnel engaged in the day-to-day troubleshooting and fault correction of industrial electrical equipment. It is appropriate for electrical maintenance personnel in need of a review of electrical basics and an introduction to more complicated industrial controls and test equipment. It is also suited for mechanical maintenance personnel that take part in plant electrical maintenance activities. The course can be customized to include examples of specific components, test equipment, and documentation found at the plant.
PARTICIPANT
- Electric Engineer/ Supervisor/ Superintendent
• Power Plant Maintenance Engineer/ Supervisor/ Superintendent
• Power Plant Operation Engineer/ Supervisor/ Superintendent
• Everybody or professional who wants to broaden knowledge or gain Benefit from this course
COURSE OUTLINE
Introduction to electrical equipment maintenance, testing and troubleshooting
• Why maintain and test
• Overview of electrical preventive maintenance and testing
• Planning an EPM program
• Overview of testing and troubleshooting methods
• Review of dielectric theory and practice
Electrical safety, switching practices and precautions
• Introduction
• Electrical fire emergencies
• Effects of electrical shock
• First aid
Direct current voltage testing of electrical equipment
• Direct current voltage testing of insulation
• DC testing methods
• Transformer
• Cable and accessories
• Electrical switchgear and circuit breakers
• Motors and generators
• Evaluation of test data readings
• Precautions when making direct current test
Alternating current voltage testing methods
• Power factor and dissipation factor test methods
• Description of the power factor test equipment
• Basic test connections (test modes) for PF testing
• Safety precautions with PF testing
• PF testing of electrical apparatus insulation
Maintenance of electrical equipment
• Preventive maintenance of transformer
• Transformer testing
• Maintenance of cables
• Cable failures and their analysis
• Electrical switchgear maintenance and care
• Infrared inspection of electrical equipment
• Motor and generator maintenance
• Testing of motor and generator
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Manajemen Logistik
Deskripsi Manajemen Logistik
Materi pelatihan ini memberikan gambaran dan bahasan mengenai:
- pengertian dan perkembangan manajemen logistik,
- system manajemen logistik,
- penerapan manajemen logistik,
- operasional kegiatan logistik,
- pengelolaan barang, dan
- pengendalian logistik.
Tujuan Manajemen Logistik
Setelah mengikuti pelatihan ini, peserta pelatihan diharapkan mampu:
- Memahami pengertian dan perkembangan manajemen logistik
- Memahami mengenai system manajemen logistik
- Memahami bagaimana cara menerapkan manajemen logistik
- Memahami bagaimana cara melakukan pengelolaan barang, dan
- Memahami bagaimana cara melakukan pengendalian logistik
Materi Manajemen Logistik
1. Arti penting manajemen logistic
- Mengenal manajemen logistic
- Perkembangan manajemen logistic
- Jenis barang dalam manajemen logistic
2. Sistem manajemen logistic
- Penerapan sistem manajemen logistic
- Unsur-unsur sistem manajemen logistic
- Sinkronisasi manajemen logistic
3. Penerapan manajemen
- Informasi logistic
- Unsur-unsur transportasi
- Keuangan pendukung kegiatan logistic
4. Operasional kegiatan logistic
- Karakteristik operasional
- Biaya operasional
- Alat angkut operasional
5. Pengelolaan barang
- Persediaan barang
- Penyimpanan barang
- Penanganan barang
6. Pengendalian logistic
- Penerapan pengendalian logistic
- Inspeksi manajemen logistic
- Manajemen persediaan
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
MANAGING CONTRACT RISKS, PERFORMANCE & NEGOTIATION IN OIL & GAS INDUSTRY
DESKRIPSI
Sebagian kontrak yang di buat selalu dibarengi dengan resiko yang berpotensi menimbulkan perubahan dan perselisihan diantara mereka yang terlibat dalam kontrak tersebut. Adanya potensi perselisihan dapat mengurangi nilai dan tujuan menurunkan kinerja kontrak.Penyebab munculnya risiko ini bisa disebabkan adanya perubahan dan perselisihan yang berakar pada detail dari paket tender dan kontrak yang terkait. Hal ini dapat mempengaruhi profitabilitas, reputasi, pangsa pasar dan citra baik pelanggan dan kontraktor, seperti tender mengakibatkan membeli layanan salah dan bahan pada harga yang salah.
Pelatihan ini akan membekali peserta dengan beberapa pengetahuan, diantaranya :
- Menerapkan Pendekatan Pasar dan Pasokan analisis rantai yang efektif
- Perencanaan tender dan membangun strategi kontraktor
- Resiko kontrak, megelola dan kesempatan untuk mendapatkan nilai kontrak yang lebih besar
- Meningkatkan ketrampilan negosiasi kontrak dan efektivitas pengelolaan kontrak kinerja
MATERI KHUSUS
- Principles of Procurement & Supply Chain Management (PSCM)
- Contracting Cycle, Strategy and Development
- Managing Contract Risks & Performance
- Contract Negotiation & Dispute Resolution
- Contract Major Clauses, Completion & Close Out
- Study Case & Workshop:
- Quick Reference Guides:
- Procurement, Strategic Sourcing & Supply Chain Management
- Market Power quadrant
- PSCM Portfolio Analysis & Strategy
- PSCM and Contracting Cycles
- Contracting strategy & African Flag Contracts Map
- Contract Package Preparation
- Work Scope Statement
- Bidding Process
- Bid Evaluation Criteria
- OE & Awarding Contract
- Maximizing Contract Value
- Risks & Opportunity workshop
- Contract Performance Management Key Elements
- Performance Based Contracting
- Performance Progress Monitoring and Control
- Payment and Milestones
- Negotiation in Contract
- Negotiation Source of power, Tactics, BATNA, ZOPA
- PIOC Focus (Problem, Interest, Option, Criteria)
- Dispute resolution
- Force Majeure, Liquidated Damage, Warranty, Acceptance, etc
- Contract completion & Close out
- Contract Post Mortem & Lesson Learnt
- Pre Test
- Market & Portfolio Case
- Contracting Strategy Case
- Tender & Bid Evaluation Case
- Contract Negotiation Case
- Contractor Performance Meeting Case
- Post Test
- RFx
- Contract Terms & Glossary
- Negotiation strategies
- Incoterms 2000 Quick Reference
- Contract Types & Risks Guidelines
- Practical Guides and Articles of Tender and Contracting Strategy
- Dangerous Words and Phrases Chart to Streamline Contract Reviews
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Internal Auditor Training
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Plan and conduct effective audits
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Work as part of a team to improve the business
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Confidently assess processes
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Make effective contributions to the decisions of the management team
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Introduction to Audits
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Process mapping
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Planning Audits
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Scheduling Audits
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Questioning techniques
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Observation and Listening skills
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Managing corrective actions
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Raising Non-conformances
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Identifying good practice and opportunities for improvement
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Practical exercises
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Customer Service Excellence
INTRODUCTION
In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.
This fast moving, highly interactive programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.
Participants will develop the following competencies
- Understand and be able to exploit, the relationship between Price, Quality and Value
- Understand which activities add value and which destroy it.
- Gain invaluable insights into the workings of the customers mind; how influence works and understand the science of persuasion
- Develop tools and techniques that will consistently build value and enhance both the customer’s experience and also the organisation’s profits
WHO SHOULD ATTEND?
- Customer service professionals, managers, quality management personnel, voice of the customer analysts
- All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
- Marketing Professionals looking to gain and maintain a compelling strategic edge
PROGRAMME OBJECTIVES
- Understand the true meaning of value and how customer service is the key to success
- Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
- Understand how to build a customer focused culture
- Learn how to lead customer service performance and professionalism in their organisation
- Learn how improving customer service will improve business performance and the customer’s experience
- Gain the necessary skills to recruit, train and motivate staff
- Understand how to develop and improve internal service standards
TRAINING METHODOLOGY
This programme is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using programme materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues. This programme synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills.
PROGRAMME SUMMARY
- Learn how delivering excellence in customer service is a way of driving greater return on investment
- Understand and be able to articulate why business must be aligned around the customer to succeed
- Understand the role of strong leadership as an aid to decision making on customer service issues
- How to encourage a philosophy and culture of ‘living and breathing customer service excellence’ in your organisation
- How to ensure you are attracting, motivating and retaining the best people
- Why skills training and development in staff is essential to excellence in customer service
- How to use high performance coaching techniques
- How to encourage positivity in the workplace
SEMINAR OUTLINE
The Business Case for Customer Service Excellence
- Why excellence in customer service is a hot business boardroom issue
- Understanding what your customers expect
- Benchmarking for competitive success
- Understanding that benchmarking is not always the answer
- Meeting and exceeding changing customer expectations
- Assessing your organisational culture for customer service focus
- Core foundations for building a customer centric culture
- Overcoming obstacles to customer service excellence
Improving Customer Service Standards
- Showing your customers you are serious about providing customer service excellence
- Resolving customer service challenges positively
- The six hats problem solving approach
- Shifting perceptual positions
- Resolving complaints, disputes and conflict
- Role modelling top performers in customer service
- Moving closer to the customer – rapport skills to build better relationships
Creating a culture of Service Excellence through continuous learning
- What is a learning organisation?
- Creating a vision for customer service excellence and continuous learning in your organisation
- Applying continuous learning strategies to customer service excellence
- Planning for change – using the Neurological levels model
- Leading by example – teaching others through behavioural excellence
- There is no failure only feedback – moving forward for personal and business growth
- Building team work, cooperation and collaboration with colleagues
Hiring excellent Customer Service personnel
- The importance of a strong value set in customer service delivery excellence
- Core customer service qualities and competencies
- The transferability of customer service skills
- Retaining and motivating your best people
- Developing staff engagement in the business
- Understanding the psychological contract and its impact on staff
- Using rewards and incentives to motivate performance
- The importance of the team leader/supervisor in frontline staff employment
- Addressing ‘real life’ work challenges in customer service excellence
Assessing Customer Service training and development programmes
- Why skills training is on the boardroom agenda of successful organisations
- How to develop customer service excellence to compete in a global marketplace
- What to look for when choosing a skills development or training programme
- Addressing attitudinal issues in learning
- Assessing the impact of customer service training in the workplace on the customer, the team and the business
- High performance coaching methods for customer service excellence and staff retention
- Maintaining positivity in the workplace
- Action planning to take the learning back and develop it further
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Marketing Communications and Brand Management
INTRODUCTION
This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice.
WHO SHOULD ATTEND?
- All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations
PROGRAMME OBJECTIVES
- Explain the role and win support for marketing communications from more senior executives
- Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media
- Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives
- Manage marketing communication and brand support activities using both offline and on-line media
- Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility
PROGRAMME SUMMARY
Effective marketing communications and brand support activities rely on understanding how to influence and build relationships with stakeholders, as well as coordinate activities using appropriate tools.
This programme covers in detail the skills, knowledge and abilities marketing professionals need to plan, implement and evaluate such activities within their organisations and that are appropriate to their internal and external audiences.
SEMINAR OUTLINE
HOW MARKETING COMMUNICATIONS WORK
- The communications process
- How audiences process information and make decisions
- Establishing and maintaining successful stakeholder relationships
- Above and below the line activities
- Ethics, responsibility and codes of practice
- Understanding global audiences and communication challenges
THE MARKETING COMMUNICATIONS MIX
- How and when to use the tools: advertising, sales promotion, public relations, direct marketing, personal selling
- Choosing between the different medium: broadcast, print, outdoor, digital, social media, in-store
- Co-ordinating and integrating marketing communication activities
- Insights into media planning and buying
- Developing effective messages using the different types of appeals
- Creating content audiences pay attention to and understand
Managing Marketing Communication Programmes and Campaigns
- Selecting between the different marketing communication strategies
- Frameworks for planning communication activities
- Developing advertising and sales promotion campaigns
- Developing public relations and direct marketing campaigns
- Finances: forecasting expenditure and allocating budgets
- Metrics and evaluating the effectiveness of communication activities
Developing and Managing Brand Identity
- Elements of a brand: logo block, strapline, typefaces, typography, colours, tone of voice, photographic style, grids
- A-Z steps for building a brand: researching markets, finding a niche, putting your culture and identity into words, creating the brand manual, explaining the brand to different audiences, keeping your brand alive
- More complex branding decisions: naming families, positioning, extensions, multi-branding, repositioning
- Reproducing the brand: online, video, brochures, stationery, packaging, signage, promotional items, uniforms, vehicles
- The people aspects: finding champions to keep you on-brand, persuading customers to pledge loyalty to your brand, defending against internal and external threats
- Best practice branding case studies
Action Planning
- Putting it all together: developing a marketing communications plan tailored to your organisation and stakeholders
- Identifying and setting priorities for implementation
- Winning support from key internal personnel for implementation
- Personal coaching: presenting the challenges you will face implementing your plan, for feedback and support
- Developing a personal action plan based on your strengths and areas for development identified during this programme
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Managing Service Quality and Customer Satisfaction
INTRODUCTION
Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:
- Learn about Customer Service and Quality Management Tools
- Learn how to improve Customer Satisfaction
- Improve your people skills
- Learn how to proactively manage and control expectations
- Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers
WHO SHOULD ATTEND?
- All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
- Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
- Marketing professionals looking for a compelling strategic edge in the market
- Team leaders looking to relate to their teams and to higher management
PROGRAMME OBJECTIVES
- Describe how to use Quality Management tools and methods
- Build strong customer relationships
- Help influence and set customer expectations
- Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
- Implement improved people skills to enhance customer service
- Improve service to internal customers as well as external customers
- Use skills to build effective relationships
COURSE OUTLINE
After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.
This programme will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world-class service provider and the envy of all other internal customers.
INTRODUCING QUALITY MANAGEMENT AND CUSTOMER SERVICES
- Introduction to Quality Management
- The history of Quality in business
- Basic Quality concepts
- What is it that Customers want
- How can we calculate the total cost of Quality
- Customer satisfaction is a perception and can be managed
- Setting customer expectations
- Changing internal perceptions
- Getting closer to customers, understanding value
- Understanding customer needs and expectations
- Commitment starts at the top of the organisation
SERVICE QUALITY TOOLS & TECHNIQUES
- Five steps to Effective Quality Management
- Beginning with measurement
- Then we need methods of Control
- Continuous Improvement
- Service Quality Tools and Techniques
- Questionnaires
- Pareto Analysis
- Nominal Group Technique
- Cause and Effect Analysis
- Solution Effect Analysis
- Selection Grid
MANAGING CUSTOMER EXPECTATIONS
- Exceeding customer expectations every time
- Determining how to exceed expectations
- It’s the little things that matter – increased satisfaction at minimal cost
- Asking for feedback on performance
- Ongoing evaluation of effectiveness to ensure satisfaction
- Maximise the value you deliver
- Understanding different customer styles
PEOPLE SKILLS TO DELIVER EXCELLENT CUSTOMER SERVICE
- Back to basics – communicating with our customers
- Identify Listening Styles for you and your customer
- Building Rapport
- Influencing skills
- Persuasion techniques
- Dealing with Difficult Customers
- Understanding Customer Behaviours
- Understanding where Anger comes from
- Developing Emotional Intelligence
MAKING IT HAPPEN
- Using the tools, models and techniques discussed so far in 2 case studies
- A Real-Life case study (in small teams)
- Your own work situation (in same-company groups or alone)
- Tools and approach to be used to include
- Integrated Quality Management Systems
- ISO
- Balanced Scorecard
- Six Sigma
- Producing a Plan of Action to take back to the office
- How to improve customer satisfaction in 5 quick steps
TRAINING METHODOLOGY
- Group Discussions
- Group & Individual Exercises
- Presentations
- Games
- Case Studies
- Role Plays
- Self-Assessment
- Action Plan
FACILITIES
- Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
- Training Material (HandOut & SoftCopy)
- Convenient training facilities in stars hotel
- Lunch and Coffee Breaks
- Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .
Customer Loyalty through CRM
Training Customer Loyalty through CRM
Sebuah bisnis dimana pelanggan menjadi faktor utama untuk memenangkan persaingan tetap menjadi sebuah hal imperatif. Beberapa program dalam membangun jaringan pelanggan dan mengikat mereka ke dalam loyalitas penggunaan produk/jasa dibandingkan kompetitor sejenis terus dilakukan oleh perusahaan sekarang ini.
Materi pembelajaran ini memberikan arah proses dan alat bantu yang dapat diterapkan dalam meningkatkan loyalitas pelanggan. Contoh kasus-kasus dari para pemimpin pasar di beberapa industri yang berbeda, baik lokal maupun internasional, yang telah berhasil mengimplementasikan program-program CRM disajikan secara aplikatif dan dalam kerangka manajemen terkini (best practices). Begitu juga dengan contoh program aplikasi IT pendukung turut disajikan untuk memberikan pemahaman menyeluruh kepada para peserta.
Tujuan dan Manfaat Pelatihan:
- Menelusuri konsep-konsep pemasaran terkini (best practices in marketing) secara integratif dikaitkan dengan aplikasinya, terutama dalam aspek pengelolaan pelanggan
- Mengetahui lebih banyak contoh kasus pemasaran dari perusahaan-perusahaan yang telah berhasil mengaplikasikan program-program CRM dalam strategi kompetisi bisnis mereka
- Memahami aspek-aspek utama yang mendorong berhasilnya program CRM
Apa yang akan Anda Pelajari:
- Relationship Marketing Builds Strong Products
• CRM membantu mengenal pelanggan lebih jauh dalam aspek multi dimensional
• Database pelanggan sebagai dasar pengenalan pelanggan dan awal dari pembentukan CRM yang solid
• Integrasi beberapa fungsi internal terkait dalam perusahaan membantu kesuksesan penerapan CRM - Customer Touch Point
• Mengelola seluruh titik ‘touch points’ secara kesatuan dalam memaksimalkan kepuasan pelanggan
• Menyelaraskan strategi organisasi dengan pelaksanaan program CRM
• Menggerakkan setiap titik pelayanan dalam menciptakan nilai tambah bagi pelanggan - Facilitating CRM with IT Application
• Perkembangan teknologi telah membantu penerapan program CRM ke arah yang lebih efisien dan efektif
• Faktor-faktor keberhasilan dan juga kegagalan dalam pengimplementasian aplikasi IT dalam CRM
• Pemakaian program aplikasi IT dalam penerapan CRM
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
- Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.
Informasi Jadwal training / Pelatihan 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya