Training Recruitment and Retention from A-Z Course

Description

Essential for anyone looking to hire the right person and retain them in their business, this course will provide you with the practical skills and techniques to manage the recruitment process from start to finish. You’ll learn how to identify the key job requirements and write a good job description, how and where to source suitable candidates, and how to manage the advertising process. You’ll discover how to interview candidates effectively and enhance your probing, listening and rapport-building skills in order to develop a greater understanding of candidates’ motivations, strengths and weaknesses. We’ll also cover how to ‘sell’ the role, take effective references, manage offers and counter-offers, induct and retain new employees, and effectively manage the expectations of different generations in your workforce.

Course Outcomes

By the end of this course, participants should be able to:

  1. Identify the key job requirements and write a good job description
  2. Source the best candidates
  3. Write adverts that candidates respond to and then to manage the process
  4. Effectively interview candidates
  5. Apply Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses
  6. Know how to sell the role effectively
  7. Manage the offer process
  8. Understand how to induct employees, retain them and managing the expectations of different generations.

Course Content

How to identify the key job requirements and write a good job description

  • Defining job duties and expectations
  • Observing and interviewing job incumbent
  • Developing competency requirements for job
  • Writing the job description
  • Why a good job description is key
  • Buy-in from all stake-holders and a recruiting strategy

How to source the best candidates

  • Covering all the key sources and in particular the internet, press, referrals and networking
  • The impact of the internet
  • Current trends in the US and whether they will translate to Australia
  • The changing demographics and what that means for candidate sourcing
  • What motivates people to move roles
  • How to position your business to recruit the best and be ahead of your competition

Writing adverts that candidates respond to and then to manage the process

  • How to write adverts that candidates will respond to both press and online
  • The importance of a “tight” and well thought out job brief
  • Running the recruitment process from start to finish
  • Managing the offer process and dealing with counter offers

How to effectively interview candidates

  • How to run an interview – this will involve learning a good interview process and then role playing it
  • Questioning and screening techniques that will eliminate unsuitable candidates early in the process
  • Asking the right questions

Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses

  • Techniques to build rapport and to listen effectively
  • Effective reference checking
  • What makes a good candidate
  • The importance of caring for candidates

How to sell the role effectively

  • Managing a smooth recruitment process from the candidates perspective
  • The importance of cultural fit and how to get it right
  • How to ‘sell’ the role and get the candidate across the line – it’s easier than you might think

Managing the offer process

  • Making the job offer
  • Pre-empting and handling counter offers

Inducting new employees, retaining them and managing the expectations of different generations

  • How to ensure new employees settle in well
  • How to keep your new recruits happy and challenged
  • How to retain your longer serving staff
  • What the different generations look for
  • The importance of flexibility and what does it mean
  • Examples of what some companies are doing to retain their staff

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
  • Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Breaks (Public Training)
  • Souvenir

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Catatan :

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