Maintenance Planning, Scheduling & Work Control

COURSE OVERVIEW:
Maintenance Planning and Scheduling of work orders is the hub of a well-functioning maintenance organization. In order for maintenance planning and scheduling to work, many other systems need to work well. Most importantly equipment inspections through preventive maintenance, technical database such as bill of materials, work order his-tory, and standard job plans. Maintenance spare part stores have to function well. Maintenance Planning and Scheduling is critical for every successful individual and company.
The focus are directed to concepts of Maintenance Management, establishing a healthy Maintenance program and Maintenance Planning and Scheduling procedures. Computer applications on maintenance planning and scheduling will be addressed too. Emphasis on various aspects of analytical techniques which have proved valuable in maintenance planning and scheduling. Most maintenance departments do not plan to fail, they simply fail to plan and therefore do indeed fail. The major reason behind failure to plan is that putting out today’s fires is given priority over planning for tomorrow – thereby insuring that future equipment failures will require reactive response. Preventive/Predictive Maintenance (PPM) is not conceived to put equipment in proper condition, but to maintain it in that condition from the time of acquisition or restoration. Proactive maintenance requires a cultural transition from a reactive to a proactive environment.
COURSE OBJECTIVES:
Upon completion of this course, the trainees will be aware and understanding of the following:
– Leading their Organization and Management into Predictive, and Productive Management.
– Identify planning best Practices and key Elements for taking action on them.
– Improve the use of information and Communication Tools.
– Create and preserve lead – time in work management and use it for planning and scheduling resources.
– Have improved their ability to influence people.
– Improve Consistency and reliability of asset information management.
– Optimize preventive and predictive maintenance strategies.
WHO SHOULD ATTEND?
This course is designed for Maintenance Engineers, Supervisors, Planners, and Schedulers. Also, recommended to Operation Engineers and High qualified Technicians
COURSE CONTENTS:
Machine Failure 
1.1 Why Machine Failure?
1.2 Types of Failure Causes
1.3 Effect of Failure on the Plant
1.4 Failure Cascading
1.5 Failure Modes
1.6 Chronic vs. Sporadic Failure
Maintenance Hierarchy
2.1 Specific Maintenance Definition
2.2 Maintenance Goals
2.3 Reactive Maintenance
2.4 Predictive Maintenance
2.5 Preventative Maintenance
2.6 Total Productive Maintenance
2.7 Reliability – Centered Maintenance
2.8 Overall Equipment Effectiveness
2.9 Principles of Maintenance Management
Maintenance Successful Performance Strategies
3.1 Working Environment
3.2 Operations Support
3.3 Maintenance Personnel Attributes
3.4 Maintenance Programs
3.5 Information and Knowledge
3.6 Effective Planning & Scheduling
3.7 The Role & Duties of Planner & Scheduler
3.8 Management information System
Maintenance Planning
4.1 Why we have a Maintenance Plan?
4.2 Maintenance Process
4.3 Expected Outcomes
4.4 Maintenance Budget
4.5 Levels of Planning
4.6 Effective Planned Maintenance
4.7 How to implement a good Maintenance Plan (Manpower, Spare Parts, Tools)
4.8 Plan Evaluation & Feedback
Scheduling Techniques
5.1 Scheduling Techniques
5.2 Scheduling Procedures
5.3 Daily Scheduling (Stick to your Schedule)
5.4 Weekly Scheduling
5.5 Establishing Priority
5.6 “Look Ahead” Scheduling
5.7 Maintenance Scheduling Check List
Maintenance Workload
6.1 Maintenance Workload
6.2 Backlog Management
6.3 Backlog Analysis & Feedback
Work Orders
7.1 Work Identification
7.2 Work Prioritization
7.3 Work Execution
7.4 10 Rules for Improvement of Work Process
Role in Cost Reduction  
8.1 Cost Reduction Job
8.2 Control Absenteeism during Plan
8.3 Tardiness
8.4 Controlling and Analyze Working Overtime
8.5 Importance of Maintenance Work Quality
8.6 Cutting the Cost of Maintenance
8.7 Importance and Criticality of Housekeeping
Improving Productivity 
9.1 Elements of Labor Control
9.2 The Productivity Picture
9.3 Causes of Poor Productivity
O&M Management Assessment  
10.1 Introduction
10.2 Developing the Structure
10.3 Measuring the O&M Program
10.4 Program Implementation

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

 

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Advanced Valve Technology (Design, Selection, Installation, Applications, Inspection, Maintenance & Troubleshooting)

COURSE DESCRIPTION

A valve may be defined as any device that stops, starts, or changes the direction of magnitude of any fluid flow or its pressure. Management is becoming more and more aware of the importance of valves in industrial plants and processes. In the hydrocarbon and natural gas industries, valves represent about 8% of new plant capital expenditures and about 10% of the maintenance budget for replacement purchases. The price of valve failure and leakage increases as the cost of process fluids rises. There are different types and valve functions that may be meat in any plant; that is why valve technology has high potentials nowadays.

On completion delegates will be familiar with:

– Different types of valves, and their construction.

– Valve applications and functions.

– Valve sizing and estimates

– Cavitation and noise in valves

– Troubleshooting of the valves and their maintenance

PARTICIPANT

– It is important for engineers, technicians, operation and maintenance groups.

COURSE OUTLINE

 – Introduction to valves

    • Types of valves:
    • Gate valve,
    • Globe valve,
    • Angle valve
    • Needle valve,
    • Butterfly valve,
    • Ball valve,
    • Plug valve and
    • Check valve.
    • Special service valve
    • Pressure safety valve (PSC)

– Valves action:

    • Stop or isolation valves, which, when in full opened or closed position, denote the starting or stopping of a stream flow.
    • Throttling valves which control the flow of fluids by reducing it as required.
    • Regulating valves that operate according to changes in line pressure to automatically increase or decrease flows and keep the line pressure constant

– Specialized valves:

    • Diaphragm valves.
    • Blow off valves.
    • Balance valves.
    • Diverting valves.
    • Pressure reducing valves.
    • Temperature regulating valves.
    • Various kinds of “overpressure” valves. (pressure safety valves PSV)
    • Hand control valve, knife valve, deluge valve, and blow down valve, slide valve .three way valve, four way valve, and automatic recirculation valve. All these valves are named as their service and shapes or actuators

– Valves Operation & actuators

    • Pneumatically,
    • Hydraulically,
    • Electrically operated.

– Factors affecting suitability and application of valves:

    • Fluid Properties
    • Valve Size
    • Valve Service
    • Fluid Friction Loss
    • Pressure and Temperature
    • Materials of Construction

– Valves maintenance

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

ADVANCED MAINTENANCE PLANNING, SCHEDULING, AUDITING & BENCHMARKING

INTRODUCTION:

The aim of an Maintenance Planning & scheduling is to maximize production equipment effectiveness in terms of economic efficiency and profitability. The maintenance planning & scheduling is effective if every effort is applied to eliminate in every case the cause of lost production due to equipment failure or to maximize equipment effectiveness.
The most efficient way of achieving this goal is through proper maintenance planning & scheduling. Hand-on experience is crucial for performing successful maintenance. Yet, many new engineers lack the experience to successfully manage a program. This is why so many readers regard the Maintenance Planning as the chief authority for establishing effective maintenance management in the real world.   It is designed to further develop many existing discussions in a more comprehensive and helpful way.

OBJECTIVES:

At the end of this course participants will be able to understand and practice the basics and fundamentals of the following Maintenance Planning foundation:

Overview on maintenance
Maintenance Policies
Maintenance planning & Scheduling
Maintenance budget and cost reports
Overview on CMMS
Maintenance Engineering & CMMS
Manage through KPI’s & Benchmark
Maintenance Activities Management
Maintenance contracts & outsourcing strategy & contractor management
Spares management
RCM
Audit

 

WHO SHOULD ATTEND:

  • Maintenance Managers, Planners, Engineers, Supervisors and qualified senior technicians.
  • Planning Managers, Engineers, planners and qualified assistance planners.
  • Production Managers, Engineers, Supervisors and qualified senior operators

 

OUTLINE:

  • General definition & Overview on maintenance

    (Vision, Mission, Classification, Management Process)

  • Maintenance policies

    (Principles, Culture, Processes, Optimization, Reliability Excellence)

  • Maintenance planning & Scheduling
  • Maintenance contracts & outsourcing strategy & contractor management
  • Manage through KPI’s & Benchmark
  • Overview on CMMS
  • Maintenance Engineering & CMMS
    –      Database modules
    –      CMMS maintenance work flow
  • How to utilize CMMS for Asset Management & Work Management & Planning and scheduling
  • Maintenance Activities Management
    –      Work site preparations
    –      Work program management
    –      Time management
    –      Analyzing
  • Maintenance budget
  • Spares management
  • RCM
  • Audit

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

Administrative Assistant Training

Training Administrative Assistant

COURSE DESCRIPTION

The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:

 

OBJECTIVES:

 To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.

You will Learn how to:

  • Develop and effective communication strategy with your boss and gain respect from other employees
  • Apply techniques for solving day to day administrative problems
  • Conduct efficient, effective meetings
  • Develop necessary business manual and records management processes
  • Demonstrate leadership and teamwork skills
  • Enhance your personal performance within your organization
  • Understand what your organization requires from you to increase your value
  • Realize how to develop your career
  • Project the right corporate image
  • Develop your stress management techniques
  • Build your confidence and learn how to delegate without creating an atmosphere
  • Discover how to influence your boss
  • Priorities when working for more than one boss

PARTICIPANT

Executive Secretary ,Administrative Assistant  I ,II ,III , Administrative supervisor & Manager

COURSE OUTLINE

Setting Goals:

  • Defining goals setting
  • Thought to motivate you to set goals
  • Separating real from neurotic goals from ideals to action

Improving and managing a successful relationship with your boss: 

  • Deepen on your understanding of your managers challenges
  • Setting a solid foundation in the partnership
  • The non-communication manager
  • Dealing with difficult personalities
  • Manager/Secretarial partnership
  • Managing stressful situations –how to stay calm
  • Making a decision, does your boss permit you to take initiative?

Developing a productivity working relationship with your boss –how to make a winning team?

  • How do you find out about each others personality traits to ensure a smooth working relationship?
  • Generating goodwill getting to trust each other?
  • How do you deal with your bosses changing moods?
  • Benefits of adapting your style to compliment your bosses style
  • Anticipating each others needs –how to deliver before you are asked?
  • What are the main prerequisites for being a winning team?

 

Working for more than one boss:

  • Setting priorities –deciding what can wait and what needs to be done now
  • Understanding the functions of our bosses and their priorities
  • The importance of open communications
  • Increasing your effectiveness by developing your organization skills

Communication:

  • Elements necessary for good communication
  • Step to communicate well
  • Charting out your personality
  • Understanding your strengths and stresses
  • To be aware of the communication process in business.
  • To use the appropriate communication medium
  • To be aware of the causes of communication breakdown.
  • To practise effective listening techniques
  • To identify the procedures for planning and preparing a successful presentation
  • To be aware of the use of visual aids and technology in presenting information
  • Communication and gender and age
  • Dealing with difficult personalities through the right communication skills.

Managing your time and operations to increase your personal effectiveness:  

  • How to optimize the use of your time?
  • To learn the techniques of effective time management
  • Planning the first ten minutes
  • Avoiding the busy trap

–         Understanding job priorities

–          Using the two-way communication

–          Prioritizing tasks

–          Using a tracking system

–          Understanding urgency

–          Addressing excuses

–          Achieving success

  • Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
  • To-do list
  • Goal setting

–         Rational goals

–         Directional goals

–         Muddling through

  • Value and cost of meeting
  • Types of meetings
  • Successful meeting leader and participants
  • Meeting process
  • The manager / secretary meeting the second magic ten minutes
  • Learn how to control time during meetings
  • Controlling your telephone
  • Dissolving time loss causes

Creative thinking & problem solving:

  • Defining problem solving
  • Planning your strategy
  • Exploring alternative decision
  • Taking real problems and working through them
  • Five style for dealing with conflicts

Creating a high profile:

  • Identifying the barriers
  • How to move forward
  • How to become more influential and productive
  • Report to your manager
  • Creating a personal action plan

Building your reputation- What makes you a top of the range Executive Secretary.

  • Who are the people you can learn from inside/ outside the organization
  • What is a mentor? Do you have one?
  • Dedication –how much should you enjoy the work you do take pride in it?
  • Loyalty and discretion –are the title white lies acceptable?
  • Appearance –does your personal appearance really reflect the worth you place in yourself
  • Good common sense and logic
  • Discipline, efficiency and ability to organize

Making the office technology work for you:

  • Making maximum use of your personal computer- Using the different software to organize your work.
  • Using e-mail to improve communication
  • The Internet – what it can do for you?

The future role of the PA/Executive Secretary:

  • The factors currently affecting your role
  • Changes to the role –is it an opportunity or threat?
  • The role in the future – where do we go from here?
  • What skill attributes and qualifications do you need?
  • Tips on ways to gain skills that will help you stay ahead.

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Reactive Power compensation and control in Electric power system

Reactive Power compensation and control in Electric power system Training

INTRODUCTION:

This training course presents reactive power compensation and an overview of modern practices in raising efficiency of power systems through application of reactive power and voltage regulation.

This training course starts with discussion about the structure of power systems from a power plant to the customer, and typical power system voltages in different parts of the system. Then, it explains how power losses and voltage drops in the power system may be reduced through compensation of reactive power either by shunt capacitors for an inductive load or shunt reactors for a capacitive load. Arrangement of a shunt capacitor bank and a sequence of its design is considered as well. Explanations are supported by numerous drawings, photos of actual equipment and the example showing how to design shunt capacitor bank.

OBJECTIVES:

Upon completion of this course, the participant shall be able to;

  • Understand concepts of power factor
  • Understand disadvantages of poor power factor  and requirements of reactive power compensation
  • Understand aspects and methods of Reactive Power Compensation.
  • Understand about harmonics, sources of  harmonics, effect of harmonics.
  • Understand relationship between reactive power compensation and harmonics

 

WHO SHOULD ATTEND:

The course is intended for : Electrical  Engineers & Technicians who work for electric utilities and transmission system operating companies who are involved in the planning, engineering, specification, and operation of power transmission systems.

Course Outline

  • Fundamental of Reactive Power Compensation.
  • The methods adopted for reactive power compensation.
  • Power factor and its effects, need for control of power factor
  • New solutions for reactive power compensation.
  • Basics of Harmonics, sources of harmonics, effect of harmonics
  • Harmonic analysis and total harmonic  distortion
  • Harmonic distortion solutions
  • Voltage stability
  • Power transfer limits
  • Voltage collapse
  • Shunt compensation
  • Shunt reactors
  • Shunt capacitors
  • Synchronous condensers
  • Series compensation
  • Series capacitors
  • Sub-synchronous resonance and solutions

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

Internal Auditor Training

Description
Internal audits are extremely valuable tools because they provide independent and objective assessment of compliance with defined business and other requirements. This course introduces participants to all aspects of Internal Auditing. The course covers audit planning, scheduling, auditing and review. It is applicable for all management systems, whether they’re based on international, industry or best practice models. The course has a mixture of theory and practical based exercises.
Benefits of the course
You will leave the training course and be able to:
  • Plan and conduct effective audits
  • Work as part of a team to improve the business
  • Confidently assess processes
  • Make effective contributions to the decisions of the management team
Outline of the course
  • Introduction to Audits
  • Process mapping
  • Planning Audits
  • Scheduling Audits
  • Questioning techniques
  • Observation and Listening skills
  • Managing corrective actions
  • Raising Non-conformances
  • Identifying good practice and opportunities for improvement
  • Practical exercises

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Customer Service Excellence

INTRODUCTION

In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.

This fast moving, highly interactive programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.

The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it.  Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.

Participants will develop the following competencies

  • Understand and be able to exploit, the relationship between Price, Quality and Value
  • Understand which activities add value and which destroy it.
  • Gain invaluable insights into the workings of the customers mind; how influence works and understand the science of persuasion
  • Develop tools and techniques that will consistently build value and enhance both the customer’s experience and also the organisation’s profits

WHO SHOULD ATTEND?

  • Customer service professionals, managers, quality management personnel, voice of the customer analysts
  • All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
  • Marketing Professionals looking to gain and maintain a compelling strategic edge

PROGRAMME OBJECTIVES

  • Understand the true meaning of value and how customer service is the key to success
  • Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
  • Understand how to build a customer focused culture
  • Learn how to lead customer service performance and professionalism in their organisation
  • Learn how improving customer service will improve business performance and the customer’s experience
  • Gain the necessary skills to recruit, train and motivate staff
  • Understand how to develop and improve internal service standards

TRAINING METHODOLOGY

This programme is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using programme materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues. This programme synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills.

PROGRAMME SUMMARY

  • Learn how delivering excellence in customer service is a way of driving greater return on investment
  • Understand and be able to articulate why business must be aligned around the customer to succeed
  • Understand the role of strong leadership as an aid to decision making on customer service issues
  • How to encourage a philosophy and culture of ‘living and breathing customer service excellence’ in your organisation
  • How to ensure you are attracting, motivating and retaining the best people
  • Why skills training and development in staff is essential to excellence in customer service
  • How to use high performance coaching techniques
  • How to encourage positivity in the workplace

SEMINAR OUTLINE

The Business Case for Customer Service Excellence

  • Why excellence in customer service is a hot business boardroom issue
  • Understanding what your customers expect
  • Benchmarking for competitive success
  • Understanding that benchmarking is not always the answer
  • Meeting and exceeding changing customer expectations
  • Assessing your organisational culture for customer service focus
  • Core foundations for building a customer centric culture
  • Overcoming obstacles to customer service excellence

 

Improving Customer Service Standards

  • Showing your customers you are serious about providing customer service excellence
  • Resolving customer service challenges positively
  • The six hats problem solving approach
    • Shifting perceptual positions
    • Resolving complaints, disputes and conflict
    • Role modelling top performers in customer service
  • Moving closer to the customer – rapport skills to build better relationships

Creating a culture of Service Excellence through continuous learning

  • What is a learning organisation?
  • Creating a vision for customer service excellence and continuous learning in your organisation
  • Applying continuous learning strategies to customer service excellence
  • Planning for change – using the Neurological levels model
  • Leading by example – teaching others through behavioural excellence
  • There is no failure only feedback – moving forward for personal and business growth
  • Building team work, cooperation and collaboration with colleagues

 

Hiring excellent Customer Service personnel

  • The importance of a strong value set in customer service delivery excellence
  • Core customer service qualities and competencies
  • The transferability of customer service skills
  • Retaining and motivating your best people
  • Developing staff engagement in the business
  • Understanding the psychological contract and its impact on staff
  • Using rewards and incentives to motivate performance
  • The importance of the team leader/supervisor in frontline staff employment
  • Addressing ‘real life’ work challenges in customer service excellence

 

Assessing Customer Service training and development programmes

  • Why skills training is on the boardroom agenda of successful organisations
  • How to develop customer service excellence to compete in a global marketplace
  • What to look for when choosing a skills development or training programme
  • Addressing attitudinal issues in learning
  • Assessing the impact of customer service training in the workplace on the customer, the team and the business
  • High performance coaching methods for customer service excellence and staff retention
  • Maintaining positivity in the workplace
  • Action planning to take the learning back and develop it further

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Marketing Communications and Brand Management

INTRODUCTION

This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice.

WHO SHOULD ATTEND?

  • All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations

PROGRAMME OBJECTIVES

  • Explain the role and win support for marketing communications from more senior executives
  • Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media
  • Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives
  • Manage marketing communication and brand support activities using both offline and on-line media
  • Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility

PROGRAMME SUMMARY

Effective marketing communications and brand support activities rely on understanding how to influence and build relationships with stakeholders, as well as coordinate activities using appropriate tools.

This programme covers in detail the skills, knowledge and abilities marketing professionals need to plan, implement and evaluate such activities within their organisations and that are appropriate to their internal and external audiences.

SEMINAR OUTLINE

HOW MARKETING COMMUNICATIONS WORK

  • The communications process
  • How audiences process information and make decisions
  • Establishing and maintaining successful stakeholder relationships
  • Above and below the line activities
  • Ethics, responsibility and codes of practice
  • Understanding global audiences and communication challenges

THE MARKETING COMMUNICATIONS MIX

  • How and when to use the tools: advertising, sales promotion, public relations, direct marketing, personal selling
  • Choosing between the different medium: broadcast, print, outdoor, digital, social media, in-store
  • Co-ordinating and integrating marketing communication activities
  • Insights into media planning and buying
  • Developing effective messages using the different types of appeals
  • Creating content audiences pay attention to and understand

Managing Marketing Communication Programmes and Campaigns

  • Selecting between the different marketing communication strategies
  • Frameworks for planning communication activities
  • Developing advertising and sales promotion campaigns
  • Developing public relations and direct marketing campaigns
  • Finances: forecasting expenditure and allocating budgets
  • Metrics and evaluating the effectiveness of communication activities

Developing and Managing Brand Identity

  • Elements of a brand: logo block, strapline, typefaces, typography, colours, tone of voice, photographic style, grids
  • A-Z steps for building a brand: researching markets, finding a niche, putting your culture and identity into words, creating the brand manual, explaining the brand to different audiences, keeping your brand alive
  • More complex branding decisions: naming families, positioning, extensions, multi-branding, repositioning
  • Reproducing the brand: online, video, brochures, stationery, packaging, signage, promotional items, uniforms, vehicles
  • The people aspects: finding champions to keep you on-brand, persuading customers to pledge loyalty to your brand, defending against internal and external threats
  • Best practice branding case studies

Action Planning

  • Putting it all together: developing a marketing communications plan tailored to your organisation and stakeholders
  • Identifying and setting priorities for implementation
  • Winning support from key internal personnel for implementation
  • Personal coaching: presenting the challenges you will face implementing your plan, for feedback and support
  • Developing a personal action plan based on your strengths and areas for development identified during this programme

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Managing Service Quality and Customer Satisfaction

INTRODUCTION

Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:

  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expectations
  • Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers

WHO SHOULD ATTEND?

  • All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
  • Marketing professionals looking for a compelling strategic edge in the market
  • Team leaders looking to relate to their teams and to higher management

PROGRAMME OBJECTIVES

  • Describe how to use Quality Management tools and methods
  • Build strong customer relationships
  • Help influence and set customer expectations
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
  • Implement improved people skills to enhance customer service
  • Improve service to internal customers as well as external customers
  • Use skills to build effective relationships

COURSE OUTLINE

After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.

This programme will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world-class service provider and the envy of all other internal customers.

INTRODUCING QUALITY MANAGEMENT AND CUSTOMER SERVICES

  • Introduction to Quality Management
  • The history of Quality in business
  • Basic Quality concepts
  • What is it that Customers want
  • How can we calculate the total cost of Quality
  • Customer satisfaction is a perception and can be managed
  • Setting customer expectations
  • Changing internal perceptions
  • Getting closer to customers, understanding value
  • Understanding customer needs and expectations
  • Commitment starts at the top of the organisation

SERVICE QUALITY TOOLS & TECHNIQUES

  • Five steps to Effective Quality Management
  • Beginning with measurement
  • Then we need methods of Control
  • Continuous Improvement
  • Service Quality Tools and Techniques
  • Questionnaires
  • Pareto Analysis
  • Nominal Group Technique
  • Cause and Effect Analysis
  • Solution Effect Analysis
  • Selection Grid

MANAGING CUSTOMER EXPECTATIONS

  • Exceeding customer expectations every time
  • Determining how to exceed expectations
  • It’s the little things that matter – increased satisfaction at minimal cost
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction
  • Maximise the value you deliver
  • Understanding different customer styles

PEOPLE SKILLS TO DELIVER EXCELLENT CUSTOMER SERVICE

  • Back to basics – communicating with our customers
  • Identify Listening Styles for you and your customer
  • Building Rapport
  • Influencing skills
  • Persuasion techniques
  • Dealing with Difficult Customers
  • Understanding Customer Behaviours
  • Understanding where Anger comes from
  • Developing Emotional Intelligence

MAKING IT HAPPEN

  • Using the tools, models and techniques discussed so far in 2 case studies
    • A Real-Life case study (in small teams)
    • Your own work situation (in same-company groups or alone)
  • Tools and approach to be used to include
    • Integrated Quality Management Systems
    • ISO
    • Balanced Scorecard
    • Six Sigma
  • Producing a Plan of Action to take back to the office
  • How to improve customer satisfaction in 5 quick steps

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Uncover Selling Opportunities

Deskripsi

Saat ini dunia bisnis makin maju dan berkembang. Banyak sekali bermunculan wirausaha muda dan perusahaan-perusahaan baru yang meramaikan bisnis di Indonesia maupun kancah internasional. Karena semakin ketatnya persaingan di dunia bisnis, maka para pelaku bisnis hendaknya mampu membaca peluang sekecil apapun itu. Menangkap peluang usaha yang muncul dari kondisi real masyarakat dan membekali dengan ketrampilan usaha yang relevan dengan kebutuhan real akan menjadi peluang yang baik untuk memulai wira usaha. Apabila dapat memanfaatkan peluang penjualan maka akan mendapatkan keuntungan yang melimpah serta dapat dijadikan investasi masa depan. Pelatihan ini akan memberikan pemahaman dan pengetahuan mengenai membaca peluang penjualan yang sangat bermanfaat bagi para personil yang bergerak dalam bidang pemasaran dan penjualan.

 

Tujuan

Setelah mengikuti pelatihan ini, peserta diharapkan dapat:

  1. Memahami konsep membaca peluang penjualan
  2. Memahami tips dan trik dalam menjalan bisnis sesuai dengan peluangnya

 

Materi

  1. Konsep membaca peluang penjualan
  2. Sumber-sumber peluang
  3. Rahasia membaca peluang penjualan
  4. Strategi dalam melaksanakan peluang penjualan
  5. Tips mempromosikan bisnis
  6. Hambatan dalam membaca peluang
  7. Solusi yang ditawarkan
  8. Studi Kasus

 

Peserta

Training ini diperuntukkan bagi:

  1. Staff, Supervisor, Manager hingga level diatasnya dari Divisi Pemasaran ataupun Penjualan atau divisi lainnya yang membutuhkan training ini;
  2. Wirausaha, Praktisi, Profesional atau siapapun yang ingin menambah pengetahuan mengenai Sales Management.

 

Durasi : 2 Hari

 

Fasilitas dan Investasi

  • Fasilitas: Hard Copy Materi, USB Flashdisk, Training Kits, Coffee Break & Lunch, Sertifikat, Foto Group, Souvenir;
  • Investasi sebesar Rp. 4.850.000,- per peserta non residential. (Yogyakarta, Jakarta, Bandung )
  • Investasi sebesar Rp. 5.500.000,- (Enam Juta Rupiah) per peserta residential 2 malam minimal 2 peserta dari perusahaan yang sama.*
  • Harga tidak termasuk pajak.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Fundamentals of Project Management Training

Course Overview

This practical three-day workshop will equip participants with the tools, skills, behavioral attributes, and competencies needed to manage design and construction projects. Using lectures, discussion, and case studies, the focus will be on practical applications and techniques for immediate implementation and project results. Participants learn “what” to do, “how” to do it, and “why” they need to do it. The course is designed for people involved in managing the design and construction of operating facilities, including engineers, technologists, technicians, tradesmen, and maintenance personnel.

Course Outline

  • Introduction and Definitions
  • Project Manager Behaviors
  • Budgeting and the Staged Gate Process
  • Project Authorization and Scope of Work
  • Engineering Control
  • Procurement
  • Request for Proposals and the Bidding Process
  • Construction Management
  • Contract Administration and Earned Value Analysis
  • Commissioning Procedures
  • Training
  • Commissioning and Startup
  • Completion

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Introduction to Energy Trading and Hedging

Course Overview

This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course.

Who should attend

  • Derivatives sales and trading personnel
  • Structurers
  • Risk control, risk management and audit personnel
  • Asset Liability Managers
  • Asset managers
  • Corporate treasury
  • Hedge Fund Managers

 

Course Outline

  • Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity)
  • Natural Gas Index Pricing
  • Crude Oil Pricing
  • Understanding the Forward Curve
  • Energy Forward Curve Behavior – Backwardation/Contango/Cyclicality
  • Basic Hedging Instruments – Futures Contracts and Forwards
  • Basic Hedging Instruments – Fixed-for-Float (Fixed) Price Swap & Basis Swaps
  • Futures Versus Forwards Versus Swaps
  • Transforming Risks using Derivatives
  • Basic Risk Reporting – Position Reports and Mark-to-Market Reports
  • Basic Risk Reporting – Profit/Loss Reports and Value at Risk Reports
  • Managing and Controlling Risk Reports

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Finance For Non Financial Staff

WHO SHOULD ATTEND?

This program is intended for all non -finance Supervisors and Managers.

LEARNING OUTCOMES

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.

COURSE OVERVIEW & CONTENT

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

  • Getting The Facts Straight
  • Types Of Organizational Financial Plans
  • Read Annual Reports
  • A Review Of Financial Terms
  • The Accounting Cycle
  • The Key Reports
  • Understanding Debits And Credits
  • Your Financial Analysis Toolbox
  • Identify And Analyze Important Financial Data And Make Financial Decisions
  • The Basics Of Budgeting
  • Explain What Budgets Are And How To Prepare Them

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Procurement and Managing Suppliers

Who should attend?

  • Purchasing executives, senior managers, and professional staff from supply chain management, logistics and inventory planning and control
  • General managers wanting to understand the procurement function
  • Project managers involved in plant and equipment development projects
  • Technical personnel involved in performance specification of plant and equipment
  • Engineering planners working with complex maintenance material requirements
  • Quality managers seeking to understand how suppliers are selected

Learning objectives

  • To set up and manage a procurement activity
  • To select suppliers using appropriate evaluation methods and criteria
  • To measure supplier performance
  • To identify ways to increase procurement effectiveness and efficiency
  • To work with user departments to improve procurement within the organisation
  • To manage supply-side risk using contractual methods

Course content

Role of the Procurement Function

  • Key responsibilities
  • Supporting operational requirements
  • Managing supplier relationships
  • Supporting strategic goals
  • Detecting and preventing fraud

Managing the Purchasing Process

  • Making the case to purchase
  • Deciding the procurement strategy
  • Advertising the contract
  • Generating interest
  • Running the competitive cycle
  • From ITT to contract award and beyond

Managing Tender Requests and responses

  • Capturing user requirements
  • Documenting the scope of work
  • Output based specifications
  • Evaluating tender responses
  • Further competitive activity

The Supplier Perspective on Bidding

  • Researching the client
  • Understanding client requirements
  • Identifying competitive advantage
  • Qualification of opportunities
  • Ethical supplier behaviour

Creating Appropriate Contract Documentation

  • Principles of contract law
  • Drafting your terms and conditions
  • Using contract templates
  • Managing risk through the contract
  • Contract case studies

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Teambuilding and Leadership Skills

COURSE AIMS

Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand.

As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training.

Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn to identify the different types of teams and develop different strategies for leading them
  • Recognise the different team development stages and behaviours
  • Master techniques to manage teams at each stage of development
  • Develop a range of great team building activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team

COURSE CONTENT

Define Success

  • What is a team?
  • Factors needed for success
  • Capabilities
  • Results

Stages of Team Development

  • Forming – as a leader, as a follower
  • Norming – as a leader, as a follower
  • Storming – as a leader, as a follower
  • Performing – as a leader, as a follower

Building Credibility

  • Integrity
  • Intent
  • Capabilities
  • Results

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

The Process of Creating Trust

  • Conducting baseline measurements.
  • Framing trust in economic terms
  • Setting trust objectives
  • Implementing the action plan
  • Evaluating success

Methods of Gaining Trust

  • Gaining feedback
  • Taking responsibility
  • Advice and feedback
  • Coaching and counseling
  • Rewards and recognition

The 7 Cs

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Advanced Project Management

Who should attend?

  • Project managers and Project Directors
  • Project team members wishing to move into project management roles
  • Other operational staff with a basic understanding of project management tools and techniques
  • Project planners
  • Senior line managers of project staff
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To create a Project Plan
  • To calculate the resources required for a project
  • To manage project teams effectively
  • To establish systems for monitoring and evaluating projects
  • To assess risk factors and develop contingency plans
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

Leading the Project Team with Conviction

  • Adapting your personal style of leadership
  • Developing a vision and motivating your team
  • Implementing a robust and viable communications plan
  • Setting direction and agreeing Critical Performance Indicators
  • Major sources of conflict on project teams and the five modes of handling conflict
  • Deal with contradicting needs between the customer, project manager and project team

The Importance of Stakeholder Management

  • Stakeholder definition and analysis
  • Determination of relevance of stakeholders
  • Stakeholder mapping
  • Stakeholder influence
  • Persuasion and negotiation tactics with stakeholders Prioritising stakeholder requirements and expectations
  • Dealing with Challenging Behaviours

Managing Risks and Quality

  • Risk management planning
  • Identifying project risks
  • Performing risk analysis
  • Risk response monitor and control
  • Controlling project quality
  • Quality assurance and quality

Measuring Schedule, Costs and Earned Value Management

  • Resource allocation
  • Scheduling tools and techniques
  • Validating the schedule
  • Managing change within the project
  • The importance of a good cost/schedule baseline to measure performance against
  • The tools and techniques for using Earned Value Management

Staying Focused and Delivering a Successful Handover

  • Avoiding project scope creep
  • Influences on decision making
  • Problem solving styles
  • Personal attitudes and human behaviours
  • The keys to effective influence and persuasion
  • Gaining and maintaining commitment throughout to successful handover

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Project Management

Who should attend?

  • New Project managers
  • Project team members wishing to move into project management roles
  • Other operational staff wishing to learn project management tools and techniques
  • Project planners
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To create a Project Plan
  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To calculate the resources required for a project
  • To manage and motivate a project team
  • To establish systems for monitoring and evaluating projects
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Conducting Effective Appraisals

Who Should Attend?

All staff and managers who have responsibility for the development of staff, setting targets and appraising staff performance.

About The Programme

This programme is suitable for all levels of managers and supervisors responsible for carrying out staff appraisals. Managing and monitoring staff performance is an important part of the manager / supervisor role. Carried out effectively, appraisals can be one of the most motivational and effective management tools rather than a daunting experience for both the appraiser and appraisee. This course is designed to show you how an organization, and an individual, can conduct more effective and participative appraisal discussions that have a positive impact on key business objectives.

Course Objectives

  • To define what appraisals are, and why they are needed
  • To ensure delegates understand how to prepare, structure, and run effective appraisal discussions
  • To understand how higher motivation can be linked to an effective appraisal
  • To give delegates the opportunity to: plan an appraisal meeting, practise carrying out a pre-appraisal meeting, set clear goals, and learn the key points in the structure of an effective appraisal
  • To identify milestones with your employees, leading up to the appraisal meeting(s)

What You Will Gain

  • A clear structure for pre-appraisal and appraisal meetings
  • A better understanding of the ‘Do’s’ and ‘Don’ts’ of appraisals
  • How to get the best out of staff performance through the appraisal year
  • A clear understanding of best practice for conducting appraisal sessions
  • How to identify your training plan in relation to appraisals

Programme Content

DAY ONE

  • What Is An Appraisal?
  • Performance Appraisal Guidelines
  • Benefits Of The Appraisal Process
  • How To Set Performance Goals / Objectives
  • Motivation And Employee Engagement
  • Communication Skills For Appraisers
    >Building Rapport
    >Listening Skills
    >Effective Questions

DAY TWO

  • Structure Of An Appraisal Interview
  • Preparing For The Appraisal Meeting
  • Monitoring And Reviewing Performance
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
  • Training And Development Needs
  • Personal Development Plan
  • Appraisal Role-Plays

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

EFFECTIVE HANDLING ELECTRONIC DOCUMENTS FOR SUPPORTING ELECTRONIC DATA INTERCHANGE (EDI) IN THE PUBLIC ADMINISTRATION

PELATIHAN PENGELOLAAN DOKUMEN ELEKTRONIK SECARA EFEKTIF DALAM MENDUKUNG PERTUKARAN DATA ELEKTRONIK (EDI) PADA ADMINISTRASI PUBLIK

LATAR BELAKANG:

Fakta dilapangan dimana masih banyaknya dijumpai pertukaran informasi bisnis yang dilakukan dengan cara yang konvensional seperti memanfaatkan banyak kertas serta pertukaran informasi yang non digital , telah menyebabkan ketidakefisienan dalam dalam bisnis, khususnya yang berkaitan dengan pertukaran informasi bisnis. Persoalan ini tentu harus kita cari jalan keluarnya agar efisiensi dalam transaksi bisnis dapat ditingkatkan.

Dokumen Elektronik  dan Elektronik Data Interchange (EDI) merupakan dua wilayah yang terpisah dari pertukaran informasi.  Konsep dokumen digunakan sebagai informasi yang ditujukan bagi persepsi manusia. Itu berarti bahwa setiap saat kita menangani dokumen elektronik,  kita berurusan dengan isi data dan bagaimana cara data disajikan. Selain itu, Dokumen Elektronik tidak berkaitan begitu saja dengan interchange, tetapi juga merupakan obyek editing, manipulasi, pencetakan dan penyimpanan.

Kita memandang diperlukan strategi yang efektif antar organisasi  dan perlunya dibangun landasan pertukaran data melalui jaringan elektronik. Landasan itu dibangun dengan mengikuti metodologi rancang ulang proses bisnis dan dengan menerapkan teknologi dalam bentuk jaringan bernilai tambah dan internet.

Strategi yang paling penting adalah strategi yang elemen-elemennya dikaitkan dengan transmisi data elektronik. Kehadiran Electronic Data Interchange (EDI) telah menjadi salah satu solusi untuk membuat keefisienan dalam transaksi bisnis di Internet dan sekaligus memberikan jaminan keamanan dalam bertransaksi.

 

OBJECTIVES:

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  • Memahami tentang Dokumen Elektronik
  • Otomastisasi Perkantoran
  • Konseptual Dokumen mencakup pengertian tentang File, Folder, Records dan Archive.
  • Attribute yang berlaku pada Dokumen Elektronik
  • Jenis-Jenis Dokumen Elektronik
  • Meta Data pada Dokumen Elektronik
  • Memahami Pengelolaan Dokumen Elektronik secara Efektif
  • Proses yang memenuhi standar dalam pembuatan, penyimpanan, pengambilan, serta pemusnahan dokumen elektronik
  • Standard-standard yang memenuhi tata cara pengelolaan Dokumen Elektronik, mencakup ISO 9001 dan regulasi Pemerintah RI.
  • Pengklasifikasian Dokumen dengan standarisasi Meta Data, Lokasi Penyimpanan File atau Penamaan Dokumen
  • Proses Indexing Dokumen Elektronik dengan menerapkan metode2 kesepakatan internasional seperti Meta Data, Hash Tag, dll.
  • Proses Pencarian Dokumen yang memenuhi kecepatan dan keakuratan.
  • Proses Penanganan Keamanan Dokumen dan Hak Akses yang disesuaikan Level Pengguna
  • Memanfaatkan Software/Aplikasi Pendukung Manajemen Dokumen Elektronik.
  • Memahami tentang Pertukaran Data Elektronik (EDI)
  • Mengerti Tentang Definisi EDI, serta maksud dan Tujuan dari EDI
  • Cara Kerja EDI.
  • Tingkat Penggunaan EDI
  • Kelemahan EDI
  • Memahami tentang Pertukaran Data melalui berbagai device dengan Sistem Operasi yang berbeda.

OUTLINE MATERI:

  • Introducing Office Automation Tools used in Modern Office Administration.
  • Document electronic an Introduction: Definition, Illustration, Operation and Related terminology
  • EDI (Electronic Data Interchange) an Introduction: Definition, Illustration, Operation and Related terminology
  • Explanation about documentation and archives.
  • How handling incoming mail and outgoing mail.
  • How manage electronic document processing (Rule about create, update, delete document)
  • How define security privilege for electronic document
  • How handling filing system with infrastructure and support tools.
  • Knowing the percentage calculation of the ratio of document retrieval accuracy.
  • Knowing the following types of archive storage system.
  • Understanding implementation of document control based on ISO 9001.
  • Understanding Electronic Document Interchange (EDI) Standardization
  • Understanding Transmission Infrastructure and Concept
  • How using operation steps for Document Control process.
  • How using operation steps for Document Distribution process.
  • How using of Electronic filing operation steps for Document Update process
  • Understanding Document search process method for soft and hard documents.
  • Understanding Process convert files over platform and device.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training L&D Project Management

Training L&D Project Management

Whether working on online or live course development, LMS implementation, or new process design, this course presents concrete steps to improve the project management skills of L&D professionals.

Being involved in L&D and once you have identified the L&D projects you want to accomplish, this course will assist you to learn how to plan a project correctly. This process starts with the Training Needs Analysis and defining learning objectives.

We show you how to build a simple and flexible project schedule, manage multiple projects, complete a project, and improve your own project management strength through quick post-project learnings and reviews.

Course Outline

Defining the project scope
• Determining project objectives
• Aligning your project with the organization’s competency frameworks
• Conducting TNAs
• Building your project plan: Schedules, resource allocations and budgets
• Clarifying responsibilities: The project sponsor, manager and stakeholders
• Creating activity networks and other tools for communicating project scope and activities

Estimating project duration
• Creating a project charter to clarify L&D ROI, scope, metrics, risk mitigation, constraints, communication planning, and project governance
• Putting together a project schedule by working back from a fixed date
• Developing a detailed work plan to accurately determine the project completion date
• Accurately estimating project activities

Dealing with project stakeholders
• Getting buy in from key stakeholders
• Gaining budget approval
• Influencing and communicating with diverse stakeholders
• Reporting progress

Planning, tracking and monitoring multiple projects
• Monitoring and reporting progress
• Identifying potential bottlenecks and conflicting priorities
• Managing project meetings
• Ongoing evaluation of project progress

Managing change & risks
• Determine and anticipate changes that occur during project execution
• Identifying project risks
• Implementing a flexible structure
• Managing changing circumstances and parameters
• Dealing with time and budget blowouts

Managing external suppliers
• Managing external providers effectively
• Understanding what value external providers can bring to projects
• Negotiating and communicating with suppliers
• Managing supplier expectations and contracts

Closing the project & post-project review
• Ending a project when stakeholders are adding new things
• Growing project management competence: Using post-project review techniques
• The power of the review process to improve future performance

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Introduction to Gas Transmission Pipeline Operations Training

Introduction to Gas Transmission Pipeline Operations Training

Course Overview

Introduction to Gas Transmission Pipeline Operations is an essential introductory course that provides an overview of high pressure gas transmission pipelines.

This course is generally site-based and includes:

  • an overview of inlet stations,
  • scraper stations,
  • compressor stations and meter stations,
  • including basic information on:
    • hydrocarbon properties,
    • pipeline components,
    • instrument/electrical,
    • gas analysis,
    • SCADA and control systems,
    • process and instrumentation diagrams,
    • corrosion control,
    • pigging,
    • gas filtration,
    • compression and rotating equipment,
    • field communications and journey planning.

 

They will gain knowledge on the following:

  • Describe the construction of a high pressure gas transmission pipeline
  • Describe the functions of typical components on gas pipeline facilities
  • Describe the properties of hydrocarbons and basics of hydrocarbons processing
  • Explain the principles of operation of typical pipeline instruments, monitoring and control systems, including SCADA
  • Explain the principles of operation of gas analysis systems including moisture analysers, gas chromatographs, densitometers, calorimeters
  • Explain the principles of pipeline pigging
  • Explain the principles of pipeline gas compression
  • Explain the principles of corrosion control
  • Interpret process and instrumentation diagrams for a pipeline facility

 

 

Duration : 3 Day

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Introduction to static testing and dynamic motor monitoring

Introduction to static testing and dynamic motor monitoring

Course description

This introductory course will benefit the attendee by allowing them to obtain information about both technologies simultaneously. A majority of the first day will cover basic AC motor theory and construction.

By the end of this course the student will have a working knowledge of both the static and dynamic motor testing methods, be able to collect quality data and determine basic motor faults. Seminar price includes workbook, lodging and most meals.

Course objectives

  • Develop a general understanding of AC motor theory and construction
  • Develop a general understanding of what static motor testing and dynamic motor monitoring involves
  • Understand what standards are applicable to the electric motor testing
  • Develop a general working knowledge of instrumentation for both static motor testing and dynamic motor monitoring

Topics

Basic AC motor theory

  • Basic electromagnetic theory
  • Basic AC motor construction
  • Various types of motors


Intro to static motor theory

  • Insulation systems
  • Failure mechanisms
  • Testing methods and pass/fail criteria
  • Recommended test voltages
  • Test sequence overview


Intro to dynamic motor monitoring

  • Machine System Overview
  • Properly connecting the Explorer
  • Obtaining quality data
  • Power, motor, load assessment
  • Miscellaneous Explorer tools

 

Duration : 3 Day

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Electrical Motors and Motor Control Systems

Training Electrical Motors and Motor Control Systems

Introduction

This is the second of three courses dealing with electrical maintenance. It is a practical course and emphasises those aspects of maintenance and fault diagnosis required in industry.

Course delegates require sound knowledge of electrical principles as outlined in our first electrical course. This course may be studied as part of a skills flexibility training programme.

This course aims to provide delegates with the underpinning knowledge and skills needed to undertake electrical maintenance on motors and motor controls safely and efficiently.

Syllabus

  • Safe working practice
  • Principles of DC motors and generators
  • DC motor starters and protection
  • AC induction motors – single and three phase
  • Motor protection
  • Motor starters: Direct on Line and Star Delta
  • Three phase distribution
  • Speed control on AC and DC motors
  • Introduction to Inverters
  • Testing of equipment and fault diagnosis
  • Identification of common electrical faults
  • Practical exercises

 

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Cable Termination Utilizing the Medium Voltage termination kits

Training Cable Termination Utilizing the Medium Voltage termination kits

Solid dielectric power cable systems are subject to higher voltages than ever before. Inadequate installation and testing of cable splices and terminations is the number one cause of failure (IEEE Std 493-2007 Table 10-33). Yet over the last few decades, cable splicing as a profession has declined as multi-crafting and departmental merges have made it just a function among many. Proper installation of cable splices and termina-tions drastically improves the lifetime of cables and prevents damage to downstream equipment and nearby personnel.
This hands-on course is intended for new or experienced electri-cians and technicians that install, maintain, repair or troubleshoot5-35 kV solid dielectric power cables. The student should have some field experience and basic knowledge of AC/DC electricity.

Learning Objectives:

Upon completion of this course, the participant should be able to:
  • Explain medium voltage cable components and construction
  • Identify applications of different cable types including marine, offshore, mining, underground (URD) and tech Prepare cable for splicing utilizing hand tools, abrasives and solvents
  • Install taped, molded and heat shrink splices on tape-shielded and jacketed concentric (JCN) cables
  • Install taped, cold shrink and molded elbow terminations
  • Utilize a high potential tester for performing withstand tests on assembled splices
  • Identify the causes of splice and termination failures
  • Explain procedures for buried, duct and tray installation and relevant OSHA safety requirements

 

Course Outline

I. Introduction
A. Pretest
B. Schedule
C. Course Outline
II. Medium Voltage Splicing and Termination
A. Material Technology
B. Human Factors in Splicing
III. Types of High Voltage Cables

A. Tape Shielded
B. Drain Wire Shielded
C. BICC UniShield
D. Concentric Neutral (CN)
E. Jacketed Concentric Neutral (JCN)
F. Type of Configurations
IV. High Voltage Cable Components
A. Conductor
B. Strand Shielding
C. Insulation
D. Insulation Shield System
E. Bedding Tape
F. Jacket
G. How Solid Dielectric Cables are Made
V. Cable Installation and Handling
A. Safety
B. Environmental Protection
C. Light, Power and Ventilation
D. Housekeeping
E. Cable Handling
F. Direct Bury
G. Causes of Cable Failures
VI. Cable Preparation
A. Safety
B. Hand Tools
C. Abrasives and Solvents
D. Supplies and Materials
E. Part I – Cable Preparation
F. Part II – Cable Preparation
VII. Cable Splicing
A. Application of Tapes
B. Making a Splice
C. Splicing URD Cable
D. Construction of a T-Splice
E. Corona
F. Soldering
VIII. Cable Terminations
A. Classification of Terminations
B. Stress Control
C. External Leakage Insulation
D. Seal to the External Environment
E. Making a Termination
F. Terminating URD Cable
IX. Cable Testing
A. Testing Safety
B. DC Withstand
C. VLF Withstand
D. Withstand Test Lab

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Penyiapan Rencana Kerja Dan Anggaran Perusahaan (RKAP)

Training / Pelatihan Penyiapan Penyusunan Rencana Kerja Dan Anggaran Perusahaan (RKAP)

Deskripsi :
Sejalan dengan pelaksanaan otonomi daerah maka timbul konsekuensi logis berupa tuntutan untuk menyelenggarakan pemerintahan berdasarkan manajemen keuangan yang sehat ( good governance). Keuangan daerah tidak hanya berkaitan dengan Anggaran Pendapatan dan Belanja Daerah (APBD), namun juga anggaran perusahaan yang tergabung dalam Badan Usaha Milik Daerah (BUMD) seperti yang diatur dalam Undang-Undang Nomor 17 Tahun 2003 tentang Keuangan Negara, dan Peraturan Pemerintah Nomor 58 Tahun 2005 tentang Pengelolaan Keuangan Daerah yang menyatakan bahwa kekayaan dipisahkan pada perusahaan daerah merupakan bagian dari kekayaan negara/daerah.

Secara umum pendirian BUMD dimaksudkan untuk memberikan kontribusi bagi perkembangan perekonomian daerah dan menjadi sumber pendapatan asli daerah (PAD), namun fakta menunjukkan bahwa sebagian besar BUMD di Indonesia masih memiliki kinerja yang memprihatinkan. Salah satu alasan utamanya adalah manajemen yang belum dikelola dengan baik karena belum berjalannya fungsi perencanaan dan pengendalian serta masih belum dipahaminya prinsip transparansi dan akuntabilitas. Rencana Kerja dan Anggaran Perusahaan (RKAP) merupakan salah satu alat perencanaan dan pengendalian manajemen dan sekaligus sebagai media akuntabilitas manajemen. RKAP yang disiapkan secara matang, akan banyak membantu manajemen dalam memenuhi prinsip akuntabilitas dan transparansi, namun kelemahan dalam penyiapan RKAP juga dapat mempengaruhi kredibilitas manajemen.

Perencanaan kerja dan sistem anggaran dengan kombinasi pendekatan topdown dan bottom-up, mensyaratkan perlunya pemahaman terkoordinasi antara seluruh tingkatan manajemen, sehingga pelatihan penyiapan RKAP diharapkan dapat menyegarkan kembali konsep RKAP dan sekaligus mempertajam kemampuan manajemen dalam memahami mekanisme yang harus dilaksanakan dalam proses penyiapan RKAP.

Tujuan pelatihan penyiapan RKAP meliputi :

  1. Menyegarkan kembali konsep RKAP sebagai salah satu alat utama dalam penyelenggaraan fungsi perencanaan dan pengendalian manajemen, serta sebagai bentuk akuntabilitas dan transparansi yang menjadi bagian dari tata kelola perusahaan yang baik.
  2. Mempertajam pemahaman peserta mengenai mekanisme dan langkah-langkah penyiapan RKAP.

Materi Training :

  1. Pendahuluan RKAP.
    • Latar belakang dan sejarah perusahaan.
    • Visi dan misi perusahaan.
    • Tujuan perusahaan.
    • Arah Pengembangan perusahaan.
  2. Evaluasi Pelaksanaan RKAP.
    • Evaluasi terhadap RKAP dan RJP (Rencana Jangka Panjang) lama dilihat dari aspek : Pemasaran, Organisasi dan SDM, Engineering, Keuangan, Aktiva dan Pasiva Perusahaan, Laba Perusahaan dan Tingkat Kesehatan Perusahaan.
    • Inventarisasi Permasalahan dan Upaya Pemecahannya.
  3. Analisis Posisi Perusahaan.
    • Analisis Lingkungan Usaha dengan teori struktur industri yang meliputi aspek: Pendatang baru, pembeli,  produk substitusi dan aspek pemasok.
    • Analisis SWOT( Strength, Weakness, Opportunity dan Threat)
    • Analisis PESTLE (Political,Economic, Sociological, Technological, Legal and Environmental).
    • Analisis Daya saing perusahaan.
    • Analisis perubahan lanskap ekonomi dan bisnis.
    • Analisis trend persaingan bisnis.
  4. Strategi Perusahaan.
    • Formulasi Strategi yang meliputi : Strategi korporasi, Strategi bisnis, Strategi fungsi dan Alignment.
    • Dimensi-dimensi strategi.
  5. Skenario Implementasi Strategi.
    • Pengukuran dan umpan balik.
    • Implementasi konsep pengukuran kinerja dengan Balanced Scorecards.
    • Disain Strategy Map Perusahaan.
    • Disain KPI (Key Performance Indicators).
    • Peta jalan teknologi dan produk.
    • Perencanaan Sumber Daya Manusia dan Organisasi.
  6. Laporan Keuangan perusahaan.
    • Neraca.
    • Laba –rugi.
    • Cashflow.
  7. Teknik Pengukuran Kinerja Keuangan Perusahaan.
    • Analisis Rasio Keuangan perusahaan.
    • Commonsize method.
    • Analisis Du Pont
  8. Teknik Penyusunan Budget Perusahaan.
    • Teknik Penyusunan Proforma income statement.
    • Teknik Penyusunan Proforma Balance Sheet.
    • Teknik Penyusunan Cash Budget.
  9. Teknik Analisis Investasi
    • Time value of money.
    • Teknik Perhitungan Payback Period.
    • Teknik Perhitungan IRR (Internal Rate of Return).
    • Teknik Perhitungan NPV (Net Present Value).
  10. Proyeksi Kegiatan Usaha.
    • Sasaran Perusahaan.
    • Asumsi-asumsi.
    • Proyeksi Penjualan.
    • Rencana Investasi.
    • Proyeksi laba –rugi.
    • Proyeksi Neraca.
    • Proyeksi aliran kas (Cash Flow).
    • Proyeksi Rasio Keuangan.
    • Proyeksi kinerja keuangan perusahaan dengan analisis Du Pont.
  11. Praktek Penyiapan RKAP dengan menggunakan program Ms Office excel

Trainer
Ir. Asep Saefulbachri , MBA., MM. / Teams
Beliau mendapatkan gelar MBA-nya dari Asian Institute of Management pada tahun 1992 dan Magister Management dari sekolah Tinggi Manajemen Bandung (telkom) pada tahun 1996. Lulusan Teknik Industri ITB pada tahun 1981 ini mengikuti banyak training & pelatihan di dalam dan luar negeri, antara lain yang di adakan oleh: Arizona State university USA, ATI-Edmonto, Canada, dan Siemens-Munich West Germany.
Sebagai direktur sebuah training organizer dan konsultan di bidang management, beliau juga aktif memberikan training-training untuk Opration Managenet, Purchashing, Production, Logistic & Supply Chain Management, Business & financial Management, dan lain – lain. Beliau juga memberikan mata kuliah untuk Logistic & Supply Chain Management dan financial Management di program Pasca Sarjana Fakultas Teknik Industri Universitas Pasundan Bandung sebagai public Trainer lebih dari 25 tahun. Dalam 10 tahun terakhir ia telah menjadi pembicara di lebih dari 500 forum Training nasional dan internasional. Ia telah menjadi trainer di banyak perusahaan di antaranya Telkom, Telkomsel, Pertamina, PLN, SKK Migas, Chevron, Tjiwi Kimia, Unilever, Krakatau Steel, PT. Vale Indonesia, dll. Ia juga berpengalaman menjadi konsultan business plan di Telkom, PT Telekomunikasi Indonesia Internasional , TIKI JNE dll

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Effective Stakeholder Management for Project and Change Managers

Training Effective Stakeholder Management for Project and Change Managers

By the end of this stakeholder management course, you should be able to:

  1. Understand stakeholder needs.
  2. Understand how stakeholders impact your project.
  3. Know how to deal with multiple stakeholders with divergent interests.
  4. Understand how to manage stakeholder expectations, including quality and performance expectations.
  5. Understand the need to communicate your strategy to the project team, the customer, and other project stakeholders.
  6. Resolve conflict and competing priorities.
  7. Manage project public relations and organisational politics.
  8. Contain expectations through effective status reporting and progress meetings.

Course Content

Overview

  • Outline of course – expected learning outcomes.
  • Who are stakeholders?
  • Stakeholder categories.
  • The role of key stakeholders.

Understanding stakeholder expectations

  • How committed are they to the project?
  • Getting buy-in.
  • Stakeholder identification.
  • Stakeholder requirements analysis.
  • Aligning stakeholder requirements to business and organisational objectives.
  • Prioritising stakeholder requirements and expectations.
  • Getting approval to proceed with the project.

Communications techniques

  • Common communications barriers and “filters”.
  • Dealing with organisation politics.
  • Managing external stakeholders such as suppliers, regulators and the public.
  • Resolving conflict.
  • Managing difficult stakeholders.
  • Managing expectations that can’t be met.

Ongoing management of stakeholder expectations

  • Selling the project.
  • Maintaining the commitment.
  • Reaching out to the public or customers.
  • Internal status reporting.

Course wrap up discussion

  • Applying the principles to the workplace.

Intended Audience

This stakeholder management course is designed for program and project managers, team leaders, business analysts and managers who need some understanding of how to best manage stakeholders affected by organisational change, projects or programmes of work and service delivery. It provides insight into common models of stakeholder management, and shows how to determine and prioritise stakeholder requirements. You will learn the importance of establishing appropriate performance measures to monitor and review in managing key stakeholders and discuss common problems, such as dealing with conflict, communications roadblocks and resistance to change.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Communication and Presentation Skills for Project Managers

Training Communication and Presentation Skills for Project Managers

During this 3 day course, participants will learn the proper communication and presentation skills for an individual who is moving into a project manager role.  This will include preparing leadership for their role using communications.  The course will also cover the writing of project charters, case for change, and report writing.  Participants will learn how to properly prepare presentations depending on their audience (executives, managers, users, or stakeholders).

Throughout this course participants will learn what business project management is and why being a good project manager is not enough.  They will also learn why project communication is so important and what happens if project communication is ignored.

Courses Content

Linking projects to the business

  • Understanding the business context for the project
  • Recognizing the common elements for all communications
  • Writing the charter as a communication tool
  • Writing the case for change as a communication tool

Building the Communication Plan

  • Doing a stakeholder analysis as a basis for the communication plan
  • Communicating changes in work processes
  • Creating support for a new work process
  • Using communication to handle risks
  • Communicating about problems effectively

Other Communication Requirements

  • Communicating scope changes
  • Using communication to prepare operations for the project deliverables
  • Communication strategies to overcome resistance to change
  • Handling competition with other initiatives using communication
  • Writing a close-out report

Presentations as part of a Communication Plan

  • Review of the common elements for all communications
  • Developing the content of the presentation
  • Choosing a strategy for the presentation
  • Developing polished delivery skills for presentations
  • Guidelines for using visual aids in presentations
  • Other logistics in preparing for a presentation

Communications to Management

  • Understanding the context of communications with management
  • Managing up
  • Understanding the politics in communication to management
  • Working with your sponsor on the case for change
  • Communication with your sponsor on problems
  • Internal and external communications

 

Participant

This course is aimed toward project managers with at least one year’s experience in managing projects. It will also be beneficial for team leads moving into a project manager role.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

 

Inventory Management Techniques: Planning, Replenishment and Activities Control

Inventory Management Techniques: Planning, Replenishment and Activities Control

These inventory management techniques will improve your inventory turnover ratio and transform frozen assets into cash!

Cutting-edge inventory management techniques deliver results that go far beyond initial expectations. Explore the latest inventory management methods for saving money, satisfying customers and speeding up the flow of inventory. Learn how to take days—not hours—out of the manufacturing and distribution cycle. Discover how to apply today’s most exciting stockless production techniques.

How You Will Benefit

  • Identify strategies for reducing inventory investments while optimizing responsiveness to customer needs
  • Discover techniques for making scheduling and shop loading more efficient
  • Determine tactics for narrowing the sales and stock replenishment gap
  • Fine-tune your record keeping capabilities
  • Improve the effectiveness of cycle counts and physical inventories

What You Will Cover

  • Developing an effective inventory management strategy
  • Identifying and establishing optimal inventory levels
  • Forecasting and demand management tools
  • Inventory planning and replenishment systems: order point, MRP, MRP II
  • Managing, measuring and reporting inventory accurately
  • Distribution Resource Planning and warehouse management
  • Tactics for eliminating excess and obsolete stocks
  • Lead time analysis and reduction techniques
  • Just in Time philosophy and its applications

 

Who Should Attend

Factory and inventory control professionals, manufacturing and production control managers, industrial engineers, plant managers, material and purchasing managers, factory superintendents and customer/technical service managers who can benefit from enhancing their inventory management techniques.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

DRINKING WATER SAFETY PLANS (WSP)

TRAINING DRINKING WATER SAFETY PLANS (WSP) Implementation of risk management in water supplies

This course ( 3 days) introduces you to Drinking Water Safety Plans (WSP), which is the most efficient method of systematically preventing the presence of health hazards in drinking water. The course gives you the theoretical background for analysing and controlling health hazards in water supply. You are given concrete cases, exercises, instructions and guidelines on how to assess health hazards and minimize the risk of contamination. Today governments and health authorities worldwide demand that water supply plants and supply companies delivering large quantities of water per year must implement quality assurance schemes – for example through the establishment of WSP. The course contents has been designed according to national and international guidelines on drinking water quality.

COURSE TOPICS

  • Historical background for drinking water safety
  • Overall principles of WSP
  • Barriers, validation, monitoring, corrective actions, audit, review of WSP
  • Assessment of risk factors, practical instructions
  • Discussion of case studies
  • Determination of health hazards and priorities
  • National and international WSP guidelines
  • Risk management: Barriers, validation, monitoring, corrective actions
  • WSP review and audit
  • Risk management: Group work based on the participants’ cases or cases from water supply companies.

 

TARGET GROUP AND PREREQUISITES

Managers and operating staff in water supply companies who intend to start planning and implementing WSP

 

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Informasi Jadwal training / Pelatihan 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya