Training Effective Planning and Organising

COURSE AIMS

When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life.

The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers.

WHO WILL BENEFIT FROM THE COURSE?

Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Be able to define what is planning
  • Understand planning components
  • The main stages of planning
  • Examine current habits and routines that are not organized
  • Improve your Time Management
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Identify the principles of prioritising
  • Giving and writing clear instructions
  • Allocate resources to achieve objectives
  • Use SMART objectives and targets to deliver goals
  • Know how to plan, schedule and prioritise your activities
  • Improve your communication to the team
  • Understand and demonstrate effective communication skills, including conflict resolution
  • Identify your own development needs and action plan to improve them

 

COURSE CONTENT

Defining Planning and Organising

  • Definition of Planning
  • Definition of Organising
  • Symptoms of Bad Planning and Organising
  • Benefits of Good Planning and Organising

Analysis of Current Time Management Issues

  • Definition of an Effective Time Management
  • Benefits of Good Time Management
  • How Well Do I Manage My Time?
  • Barriers to Effective Time Management
  • Overcoming Barriers
  • Setting Limits
  • Managing Interruptions
  • Time Management Principles

Setting Clear Goals and Objectives

  • Setting SMART Goals
  • Writing Objectives
  • Setting Business and Personal Goals

Planning and Organising your Workplace

  • Key Elements of Planning and Organising
  • Dealing with Paperwork and Admin
  • Completing a Schedule for the Year/Month/Week/Day
  • The Planning Process
  • Leadership and Coordination
  • Practising Using the Planning Process

Principles of Prioritising

  • Efficiency vs Effectiveness
  • The 80:20 Rule
  • Prime Time
  • Important and Urgent Matrix
  • Diving Tasks
  • The Concept Of Back Planning

Remove the Clutter

  • Just Do it
  • You Don’t Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place for Everything and Everything in its Place

Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Your Control
  • Case Study
  • To Do Lists
  • Using Day Planner

Paper and Paperless Storage

  • Finding a System that Works for You
  • Making it Consistent and Time Sensitive
  • Archiving

Organisation in Your Work Area

  • Keeping Items Within Arm’s Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow

Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks

Organizing Your Inbox

  • Setting Delivery Rules
  • Folder and Message Hierarchy
  • Deal With E-mail Right Away
  • Flag and Highlight Important Items

Avoid the Causes of Disorganisation

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits

Discipline is the Key to Stay Organised

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organisation Be Part of Your Life
  • Plan for Tomorrow, Today

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Presentation Skills – Presenting with Impact and Conviction

COURSE AIMS

Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience.

This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience.

WHO WILL BENEFIT FROM THE COURSE?

This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

      • Learn how to focus on the needs of the audience
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Know how to include only what is relevant in a presentation
      • Develop skills to be more concise when presenting
      • Discover strategies to improve the structure and organisation of your presentation
      • Know the correct format and presentation of reports, graphs and visual aids
      • Create targeted PowerPoint presentations
      • Learn how to develop hand-outs
      • Develop strategies to encourage and handle questions in presentations
      • Identify the purpose of a presentation and the objectives intended to achieve
      • Structure the material logically
      • Organise and tailor the presentation to suit the profile and needs of the audience
      • Select and prepare the most appropriate visual aids
      • Deliver the presentation with skill
      • Use proven techniques to maintain audience interest and encourage participation
      • Select presentation delivery methods
      • Describe how video and audio enhance a presentation and list criteria for determining what types to use

 

COURSE CONTENT

Pre-Workshop Preparation – ‘Show us’!

  • Delegate’s First Presentation (approx. 5 minutes)
  • Feedback on Effectiveness of Delivery Style
  • Action Points to Work on for the Final Presentation

Creating the Programme

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Verbal and Non-Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Are You a Mouse or a Lion?

  • The Impact of Your Tone of Voice
  • Your Volume: Saying Words With Conviction
  • Developing a More Confident and Convincing Voice
  • Believe in What You are Saying
  • Professional, Culturally Sensitive and Easy to Understand Words
  • Developing a Greater Range of Expression in the Voice
  • Influencing Your Audience with the Power of Your Voice

How to Look Professional and Confident with Visuals

  • Developing High-Impact PowerPoint Slides
  • When to Use Hand-outs
  • When to Use Flipcharts
  • How to Use Flipcharts
  • Where to Stand, How to Stand and How to Follow Your ‘Train of Thought’
  • Designing Flip Charts for IMPACT

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Breaking The ‘Ice’

  • What is in Your Control and What is Not?
  • Building Rapport
  • When to Speak and When to Keep Quiet
  • Dealing with ‘Silence’ During Presentations and Meetings
  • Keeping Your Audience Focused on You
  • Determining When the Audience is Listening

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colours Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Wow Them with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colours Appropriately
  • Creating a Plan B

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Cultural Sensitivity
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Ask Them a Question
  • Encouraging Discussion

Handling Questions with ‘EASE’

  • Predicting Questions
  • Responses When You Do Not Know How to Answer
  • Handling Difficult Participants
  • Reading People’s Body Language

Post-Workshop Preparation – ‘Implement the Learning!

  • Delegates Deliver Their Final Presentation (approx. 5 minutes)
  • Where They are on the Learning Curve
  • Have They Applied the Points Introduced in the Training?
  • Action Points to Work on for Future

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Teambuilding and Leadership Skills

COURSE AIMS

Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand.

As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training.

Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn to identify the different types of teams and develop different strategies for leading them
  • Recognise the different team development stages and behaviours
  • Master techniques to manage teams at each stage of development
  • Develop a range of great team building activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team

COURSE CONTENT

Define Success

  • What is a team?
  • Factors needed for success
  • Capabilities
  • Results

Stages of Team Development

  • Forming – as a leader, as a follower
  • Norming – as a leader, as a follower
  • Storming – as a leader, as a follower
  • Performing – as a leader, as a follower

Building Credibility

  • Integrity
  • Intent
  • Capabilities
  • Results

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

The Process of Creating Trust

  • Conducting baseline measurements.
  • Framing trust in economic terms
  • Setting trust objectives
  • Implementing the action plan
  • Evaluating success

Methods of Gaining Trust

  • Gaining feedback
  • Taking responsibility
  • Advice and feedback
  • Coaching and counseling
  • Rewards and recognition

The 7 Cs

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Advanced Project Management

Who should attend?

  • Project managers and Project Directors
  • Project team members wishing to move into project management roles
  • Other operational staff with a basic understanding of project management tools and techniques
  • Project planners
  • Senior line managers of project staff
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To create a Project Plan
  • To calculate the resources required for a project
  • To manage project teams effectively
  • To establish systems for monitoring and evaluating projects
  • To assess risk factors and develop contingency plans
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

Leading the Project Team with Conviction

  • Adapting your personal style of leadership
  • Developing a vision and motivating your team
  • Implementing a robust and viable communications plan
  • Setting direction and agreeing Critical Performance Indicators
  • Major sources of conflict on project teams and the five modes of handling conflict
  • Deal with contradicting needs between the customer, project manager and project team

The Importance of Stakeholder Management

  • Stakeholder definition and analysis
  • Determination of relevance of stakeholders
  • Stakeholder mapping
  • Stakeholder influence
  • Persuasion and negotiation tactics with stakeholders Prioritising stakeholder requirements and expectations
  • Dealing with Challenging Behaviours

Managing Risks and Quality

  • Risk management planning
  • Identifying project risks
  • Performing risk analysis
  • Risk response monitor and control
  • Controlling project quality
  • Quality assurance and quality

Measuring Schedule, Costs and Earned Value Management

  • Resource allocation
  • Scheduling tools and techniques
  • Validating the schedule
  • Managing change within the project
  • The importance of a good cost/schedule baseline to measure performance against
  • The tools and techniques for using Earned Value Management

Staying Focused and Delivering a Successful Handover

  • Avoiding project scope creep
  • Influences on decision making
  • Problem solving styles
  • Personal attitudes and human behaviours
  • The keys to effective influence and persuasion
  • Gaining and maintaining commitment throughout to successful handover

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Motivation and Delegation

COURSE AIMS

Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. This programme addresses the skills of motivation and delegation. Delegates will learn how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards; and develop staff into high performing leaders, guiding them to achieve their goals and targets.

WHO WILL BENEFIT FROM THE COURSE?

A must workshop for all staff that have people reporting to them who would like to explore key management skills such as motivation, coaching and delegation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the importance of employee motivation
  • Identify the methods of employee motivation
  • Understand what motivates people to do what they do
  • Discover how to motivate yourself
  • What are the basic principles of motivation?
  • Explore what is ‘motivation’
  • Recognise the signs of lack of motivation
  • Identify practical ways to motivate others and stay motivated yourself
  • Deliver effective praise and reprimand sessions to enhance performance
  • Create an effective action plan to maximise motivation and performance
  • Learn how to work effectively and interdependently with colleagues
  • Develop coaching and counseling skills
  • Understand how to achieve greater work productivity by coaching your team
  • Outline how to set and agree challenging performance targets with team members
  • Practice coaching skills
  • Understand the importance of feedback – both for coaching and training
  • Uncover employees’ strengths and deliver feedback to enhance success
  • What are delegation strategies?
  • Develop communication skills so that employees will be open to delegation
  • Identify common delegation pitfalls and how to overcome them

COURSE CONTENT

Understanding Motivation

  • Defining Motivation
  • Identifying what Motivates People
  • The Importance of Different Behaviours when Motivating

How to Build Motivation

  • Assessing Your Attitude towards Your Subordinates
  • Good Managers versus Good Leader
  • How to Improve Communication
  • The Importance of Creating a ‘No-Blame’ Culture
  • Co-operation
  • Why You Should Encourage Initiative

A Psychological Approach

  • Herzberg’s Theory of Motivation
  • Maslow’s Hierarchy of Needs
  • The Two Models and Motivation

Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behaviour Modification in Four Steps
  • Appropriate Uses in the Workplace

Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in
    the Workplace

Personality’s Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type

Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Motivation on the Job

  • The Key Factors
  • Creating a Motivational Organisation
  • Creating a Motivational Job
  • Effective Appraisal Techniques
  • Empowering Staff
  • Building a Smooth and Clear Career Path

Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What to do When the Whole Company is
    De-Motivated

Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting

Improving Performance

  • Effective Leadership Communication Network
  • Your Role In Keeping Lines Of Communication Open At All Times
  • Active Listening Techniques
  • Constructive versus Destructive Communication
  • The Importance Of Emotional Intelligence
  • Barriers To Communication

Understanding Delegation

  • Defining Delegation
  • Why is it Important to Delegate
  • The Barriers to Successful Delegation
  • The Importance of Building a Relationship
    with Employees

How to Delegate Effectively

  • Establishing which Tasks to Delegate
  • Plan a Structure with Delegation
  • How to plan a structure with delegation
  • Understanding Accountability
  • Choosing the Right Person for the Right Task
  • Briefing Effectively

Monitoring Progress

  • Exercising Control
  • Minimising the Risks in Delegation
  • The Importance of Reinforcing a
    Delegate’s Role
  • Providing Support and Encouragement
  • Maintaining Boundaries
  • The Importance of Giving Feedback
  • Praising and Rewarding where Appropriate
  • Difficulties Encountered During Delegation

Monitoring Progress

  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork
    and Meetings
  • Managing the Time of Others

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Creative Problem Solving and Decision Making

COURSE AIMS

Explore a variety of approaches to solve problems and make decisions. This workshop is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.

On this course, delegates will learn how to approach problems holistically by first identifying, then analysing the situation before moving to solution development.

WHO WILL BENEFIT FROM THE COURSE?

  • Managers
  • Supervisors
  • Administrators who will who will benefit from better problem solving and decision- making skills and
  • Business Professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for identifying causes and generating solutions
  • Analyse a problem and differentiate between problems with one solution, and problems with many solutions
  • Solve actual work problems and use appropriate problem solving and decision making techniques
  • Become an effective problem solver and recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to generate alternative solutions, using creative thinking and brainstorming
  • Identify barriers to solving problems
  • Learn the different stages of the decision making process
  • Improve your questioning techniques
  • Approach the right people at the right time to get the right answers
  • Know how to create an innovative environment in your workplace

COURSE CONTENT

Problem Solving and Decision Making

  • Definitions and Tools
  • The Link Between Problem Solving and Decision Making
  • Skills and Qualities of a Problem Solver
  • Power of Positive Thinking
  • Winner and Loser Behaviour
  • Taking Ownership of the Problem
  • Barriers to Communication and How to Overcome Them

What’s The Problem Here? Understanding What Problem Solving Is

  • Explore what Problem solving and Decision Making Means
  • Decision Types
  • Decision Making Traps
  • Fact Finding

Decision Making Supplementary Tools

  • Setting the Creative Stage
  • Using Creative Decision Making Techniques
  • The How-How Method
  • Decision Analysis
  • Decision Making Models
  • The power of Positive Communication?
  • Identifying Elements that Stimulate Creativity
  • Eliminating Barriers to Innovation
  • Encouraging Creative Thinking

The Rational Approach to the Problem Solving and Decision Making Process

  • The Approach – Information: Data & Facts
  • Problem Analysis
  • Defining the Problem
  • Convergent and Divergent Problems
  • Prioritising the Problem
  • Going to the Root Cause
  • Potential Problem Analysis
  • Separating Cause and Effect/Cause Analysis
  • Mapping the Problem – Force Field Analysis
  • Identifying Resource Constraints
  • Analysing the Environment
  • Recognising the Required Results

What’s Your Style? Problem-Solving Approaches

  • Problem Solvers – the Different Types
  • Strengths and Weaknesses
  • Becoming the Best Problem Solver – the Toolkit

Problem Analysis Supplementary Tools – Techniques To Use

  • Review of Problem Solving techniques
  • 6-Step Problem Solving technique
  • ‘Why-Why’ method (to find root causes)
  • Cause and effect
  • Pareto Analysis (80/20 Rule)
  • ‘The Matrix’
  • Logical Problem Solving and Decision Making
  • Investigating Each Solution
  • Analysing Options
  • The Benefits of Each Technique

Creativity and Problem Solving

  • The Hemispheres of the Brain
  • Why we Restrict our Thinking
  • How to Think Beyond those Limits
  • How to Challenge Your Own Assumptions
  • Brainstorming
  • Mind Mapping
  • Evaluate ideas
  • How to Implement Ideas
  • Ideas
  • Creativity as a Business Tool
  • Creative Thinking and Methods
  • De Bono’s Six Thinking Hats

Planning

  • Designing Contingency Plans
  • Integrating of Preventive and Contingent Actions
  • Risk analysis
  • Setting Standards (Quality, Quantity, and Timing)
  • Identifying Appropriate Resources

Implementation – Putting it into Practise

  • Allocation and Organisation of Resources
  • Delegating Tasks
  • Record Keeping
  • Setting Realistic ‘Time Frames’

Reviewing Progress

  • Setting Realistic Review Stages
  • Maintaining Progress Against Targets
  • Keeping the Team Together

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Managing Change and Conflict Resolution

COURSE AIMS

We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change.

You will also recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment.

WHAT WILL BENEFIT FROM THE COURSE?

  • Supervisors
  • Team leaders
  • Management Professionals
  • Management Staff
  • All Professionals at all levels who want to develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Know and understand the nature of conflict
  • Understand conflict and its impact on the individual, team and organisation
  • Identify different types of conflict
  • Describe the stages of conflict
  • Apply skills on how to recognise and prevent conflict
  • Knowledge about the different conflict management styles
  • Understand why change is necessary
  • Identify reasons which prompt change
  • Examine the personal and organisational impact of change
  • Identify the best methods of planning for and managing change
  • Highlight the impact of a change or implementation on the workplace
  • Communicating change effectively
  • Creating ‘buy-in’
  • Understand the importance of working together as a team to implement change and the transition
  • Help reduce stress levels within teams during change
  • Understand the consequences for the organisation of change, or maintaining the status quo

COURSE CONTENT

The Nature of Conflict

  • The causes of conflict – common triggers
  • The conflict life-cycle:
    • Emergence
    • Escalation
    • Entrapment
    • Further escalation
    • Judgement
    • Aftermath
  • The Cost of Not Managing Conflict
  • The Scope of Conflict Management:
    • Containment
    • Resolution
    • Monitoring
  • The Importance of Conflict Management for All Managers

Conflict Management Styles

  • Concern for Self vs. Concern for Others (TKI Model)
    • Competing
    • Collaborating
    • Accommodating
    • Avoiding
    • Compromising
  • Constructive vs Destructive
  • Fight or Flight

Resolving Conflict – The RESOLVE Model

  • Review/ rules/ roles
  • Emotions
  • Summarise
  • Outcome
  • Learning
  • Value
  • Engage

Preventing Conflict

  • Effective Communication and Interpersonal Skills
  • Influencing skills
  • Understanding People and Personalities
  • Adapting Leadership and Management Styles
  • Understanding Language and How it Triggers Conflict

Change

  • What Makes Change Necessary?
  • What Causes Change to Fail?
  • Benefits of Change and The Consequences of Not Changing
  • Principles of Change Management
  • Methods of Planning for Change
  • Build a Foundation to Support Change
  • Tools Used when Planning for Change

Influences during Change

  • Gaining Employee Trust and Confidence During Change
  • Means of Overcoming Barriers and Difficulties
  • Leadership Styles During Change
  • Barriers to Change
  • Working with Different Personalities During Change
  • Necessary Infrastructures to Receive and Support Change

Communicating Change

  • The Importance of Communication
  • Involving People to Facilitate Effective Change
  • Communication and Involvement

Barriers to Change

  • Potential Difficulties During Change
  • Reactions to the Stages of Change
  • Lack of Change Information Meetings
  • No Feedback During Change

Dealing with Resistance to Change

  • Change Transition and Overcoming Resistance
  • Why People resist change
  • Motivating Employees to Accept the Challenges of Change
  • Dealing with the ‘Grapevine’
  • Preventing Negativity from Becoming Contagious
  • Conflict that Arise During Change
  • Effective Strategies to Coach People Through Change

Dealing with Different Situations

  • Threats; Verbal and Non-Verbal
  • Sarcasm
  • Blaming
  • Manipulation
  • Dealing with Sudden Changes in Behaviour
  • Turning Conflict Around
  • Organisational Conflict
  • Interpersonal Conflict
  • Focusing on the Issue and not the Situation
  • Identifying when to Bring in a Third Party

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Supervisory Management Skills

COURSE AIMS

Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for new supervisors or those who have been in the position but would like to develop their skills in supervising their team.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify key roles and responsibilities of a supervisor
  • Demonstrate effective communication skills
  • Set SMART goals for yourself and for your team
  • Understand how people are motivated
  • Set expectations for your staff
  • Manage your time more efficiently
  • Explore ways to influence employees’ performance
  • Discover why performance improvement plans are so critical
  • Learn how to function effectively as a team
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Learn how to identify, measure and relieve your stress
  • Identify appropriate leadership styles to suit your subordinates
  • Gain a better understanding of the nature of conflict in the workplace
  • Devise a strategy that builds synergy on those you lead
  • Work out a personal plan of action to affirm lessons learnt
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

COURSE CONTENT

Responsibilities of an Affirmative Supervisor

  • Supervisor’s Roles and Responsibilities
  • Assets, Strengths and Weaknesses of a Supervisor
  • Successful Transition to Becoming a Supervisor
  • Understanding Company Culture
  • Leading versus Managing
  • Managing Versus Doing
  • Leadership Styles

Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Goals and Objectives

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Action Planning
  • Getting ‘Buy-In’ from the Team
  • Communication Expectations to the Team

Clear Communication

  • Verbal and Non-Verbal Communication
  • The Communication Process
  • Body Language
  • Effective Questioning Techniques
  • Active Listening Skills
  • Barriers to Communication

Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Delegation

  • The Delegation Process
  • Knowing Who, What and When to Delegate
  • Steps to Effective Delegation
  • Degrees of Delegation
  • Getting the Most from Your Team
  • Finding the Right Balance of Roles
  • Exercising Authority Effectively
  • Monitoring Results

Motivation

  • The Meaning of ‘Motivation’
  • How to Motivate Your Team
  • Dealing with De-Motivated Staff
  • Motivating Yourself and Others

Assessing and Handling Poor Performance

  • Performance Appraisal
  • Working with Personality Traits
  • Persuading People to Want to Learn
  • Identifying and Dealing with Problem Employees
  • Coaching and Counselling
  • Maintaining Discipline

Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Behaviour and Competency-Based Feedback
  • Informal Feedback
  • Formal Feedback
  • The Correct and Incorrect Use of ‘Praise’

Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Managing Your Self
  • Planning and Prioritising
  • Managing Conflicting Priorities

Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Problem Solving and Decision Making

Understanding Different Behavioural Styles

  • The Different Behavioural Styles
  • Identifying Your Behavioural Styles and Those Around You
  • Adapting Your Influencing Style to Match the Situation
  • Different Perceptions based

Building and Managing Winning Teams

  • Definition of a ‘Team’
  • Individual Learning Styles
  • Identifying the Way People Prefer to Interact
  • Developing a Positive Rapport with:
    • Your staff
    • Your colleagues
    • Your manager

Tips for Special Situations and Survival Guide for the New Supervisor

  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Ask the Right Questions of the Right People
  • Keep Learning!

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Leadership Essentials

COURSE AIMS

Whilst it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true Leadership, you will be able to build the confidence it takes to take the lead.

Explore how managers can maintain their technical expertise while demonstrating the right type of leadership. It will give delegates the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

WHAT WILL YOU GAIN FROM THIS COURSE?

The course is designed for managers, senior managers, directors and anyone with leadership responsibilities who would like to improve their leadership skills to be able to empower and motivate their followers.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define Leadership
  • Identify what makes a good leader
  • Learn how to lead
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing, Participating and Delegating
  • Knowledge about the theory of Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
  • Find out what employees need from you as a leader
  • Deliver constructive feedback in a way that produces positive change, not resentment or anger
  • Understand what motivates people
  • Establish confidence and trust with employees through consistent management actions
  • Supervise friends and former co-workers without hassles or stress
  • Develop better communication techniques with peers and employees
  • Identify how to handle difficult or sensitive situations more confidently

 

COURSE CONTENT

Leadership Fundamentals

  • Defining Leadership
  • Leadership role
  • Characteristics of a Leader
  • Leadership Principles
  • Identifying ‘authority’, ‘power’ and ‘responsibility’
  • The Challenges Facing Leadership Today
  • Why Do Leaders Fail?

Inspiring a Shared Vision

  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others
  • Creating a Team Vision
  • Adapting Your Leadership Style to Suit Different Situations
  • Effective Delegation Skills
  • Making Employees Accountable and Responsible
  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Sharing Rewards

Leadership Situations

  • Addressing Attitude Problems
  • Your Role in Settling Disagreements Between Employees
  • Dealing with Difficult or Explosive Personalities
  • Coaching and Counselling Employees

Improving Performance

  • Understanding Motivation
  • Developing an Effective Leadership Communication Network
  • Active Listening Skills
  • Constructive versus Destructive Communication
  • Providing ‘Constructive’ Criticism

Managing Your Time, Priorities and Projects

  • Planning and Prioritising
  • Time Management
  • Barriers to Time Management
  • Delegation Skills
  • Assertiveness Skills

Feedback; Direct and Proactive

  • Creating a Positive Language Environment
  • Giving Positive and Negative Feedback
  • Utilising Feedback to Modify Employee’s Behaviour
  • Tips for Giving and Receiving Feedback

Using Emotional Intelligence (EI)

  • What is Emotional Intelligence?
  • Developing Interpersonal Relationships with Colleagues
  • Why Do We Need EI?
  • Is EI learnable?
  • EI in the workplace
  • Qualities of an EI Manager
  • The benefits of EI

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Strategic Thinking, Planning and Implementation

COURSE AIMS

This programme is about getting your team, department or organisation where it needs to go. Starting with the bigger picture and moving onto the practical implementation issues, this course takes you right through the strategic planning process with helpful tools, techniques and ideas at every stage.

To be strategic is to be well prepared ahead of time for different eventualities. Therefore, strategic planning requires a ‘state of mind’ that has space for the future, is versatile enough to perceive different possible scenarios and creative to think out new solutions for possible problems and issues that may arise. At all levels, strategic thinking has become necessary for both short and long term success. The key lies not just in individual skills, but also in the ability to engage others in an on-going strategy process.

WHO WILL BENEFIT FROM THE COURSE?

Employees and professionals who need to adopt a ‘strategic mindset’.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn the fundamentals of strategic thinking and planning
  • Understand why strategic planning is important to organisation’s success
  • Improve creative thinking and come up with strategies
  • Explore the concept of strategic thinking
  • Determine reasons why strategic plans fail and how to avoid it
  • Create more awareness about ideas of a vision for the future
  • Assess the benefits and risks of strategic planning
  • Identify and review organisation’s mission, vision and strategic objectives
  • Understand the difference between Key Performance Indicators (KPI’s) and Key Result Areas (KRA’s)
  • Determine what causes the disconnection between strategy formulation and strategy implementation
  • Develop skills in setting strategic plans and how to convert them to action plans
  • Learn how to effectively establish and communicate strategy and directions; allocate resources; define departmental, team and individual goals and directions

COURSE CONTENT

Defining Strategy

  • What is a Strategy?
  • What is Strategic Thinking?
  • Skills for Strategic Thinkers

Strategic Planning Basics

  • 7 Principles of Strategic Thinking
  • The Helicopter View
  • Elements of Strategic Plans
  • Why Strategies Fail?
  • External Reporting and Compliance
  • Insight, Forecasting and Foresight

Setting Strategic Goals and Objectives

  • Distinction Between Strategy and Objectives
  • Establishing Success Criteria
  • Writing SMART Goals
  • Visual Thinking
  • Developing Vision and Mission Statements

Identifying Strategic Direction

  • Creating a Strategy-Focused Organisation
  • Learning and Performance Improvement
  • Your Organisation’s Key Strategic Issues
  • Review Findings’ Impact on Your Organisation
  • Relationship Between Organisation Strategy and Brand Identity

Applied Strategic Planning

  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • Where to Start with the Plan?
  • Conducting a Gap Analysis
  • Integrating Action Plans
  • Contingency Planning
  • PESTLE Analysis
  • Competitor Analysis
  • SWOT and Capability Analysis
  • Competitive Advantage

Key Performance Indicators (KPI’s)

  • Employee Goals and KPIs
  • Designing KPIs
  • Characteristics of KPIs
  • Requirements of KPIs
  • Problems with KPIs

Key Result Areas (KRA’s)

  • What are KRAs?
  • Why do We Need Them?
  • Conditions of KRAs
  • Contribution Zone
  • Balance Scorecard (BSC)

Implementing and Monitoring

  • Key Factors Involved in Implementing Strategy
  • Implementation Issues
  • Using Action Planning Tools
  • Communicating Your Strategic Plan
  • Gaining Trust and Buy In from Stakeholders
  • Controlling and Monitoring People
  • Identifying Success Indicators, and How to Measure Them
  • Emergent Approaches to Monitoring and Evaluation
  • Control Systems and Performance Measures
  • Effective Monitoring and Evaluation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Developing Management Skills

COURSE AIMS

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who will benefit from the course?

The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the ‘core competencies’ required to be an effective manager
  • Develop a practical framework for understanding management
  • Understand the roles and responsibilities of each department
  • Identify the different leadership styles
  • Draw and understand company’s organisational chart
  • Learn how to motivate and inspire employees
  • Improve communication by identifying others’ assumptions and behaviours
  • Resolve conflicts quickly
  • Resolve performance issues effectively
  • Develop planning and organising skills for maximum outcome
  • Solve problems and make decisions more effectively
  • Effectively coach and develop staff
  • Organise your time and workload
  • Build and lead high performance teams

 

COURSE CONTENT

Good Manager, Bad Manager

  • Qualities of both Good and Bad Managers
  • What Can Sabotage a Manager’s Success?
  • What is Management and Leadership?
  • Setting Appropriate Boundaries
  • Leadership Role
  • Why do Leaders Fail?
  • The Challenges Facing Leadership Today

Understanding Different Communication Styles

  • Your Communication Style
  • Different Behavioural Styles
  • Adjusting Behavioural Style for Better Communication
  • The Behaviour Triangle
  • The Power of Your Voice
  • Verbal and Non-verbal Communication
  • Body Language
  • Assertiveness and Self-confidence
  • Questioning Techniques
  • Active Listening Techniques
  • The Importance of Listening
  • Barriers to Communication

Rephrasing for Better Relationships

  • Learn how to use language so that it will be better received
  • Dealing with Difficult PeopleManaging Your Emotions when Solving Problems
  • Managing Your Emotions when Solving Problems
  • Building Positive Relationships
  • Your Role in Settling Disagreements between Employees
  • Identifying the ‘Root Cause’ of the Problem

Difficult Personalities and Difficult Situations

  • Managing Difficult Personalities and Situations
  • Relationships with Subordinates
  • Managing Effective Relationships
  • Social Skills

Emotional Intelligence

  • IQ, EQ and Personality
  • What is Emotional Intelligence (EQ)
  • The Coaching Relationship Mind Set

Building High Performance Teams

  • Effective Team Building
  • Objectives to Creating a ‘High Performance Team’
  • Working Together – the Tool-kit
  • Team Building Model
  • Creating an Encouraging Environment
  • Managing and Leading Change

Goal Setting for Peak Performance

  • Setting Realistic and Manageable Goals
  • Explores the Components of SMART Goals
  • Practice Delegating and Communicating Goals and Expectations to the People they Supervise
  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork and Meetings

Time Management

  • Managing your Time
  • Time Robbers
  • Four D’s of Time Management
  • Planning and Prioritising
  • Managing Conflicting Priorities
  • Proactive vs Reactive

Stress Management

  • What is Stress?
  • Stress Management in the Workplace
  • The Fight or Flight Response
  • What Makes Something Stressful?
  • Stress Performance Connection
  • Stress Warning Signals
  • Stress Response

Delegation Skills

  • The Importance of Delegation
  • The 7 Levels of Delegation
  • Choosing a Suitable Level for your Team Members
  • Delegation and Its Role in the Development of Team Members

Feedback Skills

  • Giving and Receiving Feedback
  • Positive and Constructive Feedback – how to apply the right fit
  • When to Deliver Performance Feedback?
  • Steps of Giving Positive and Negative Feedback
  • Performance Conversations

Managing Performance

  • Your Brand
  • Setting Goal and Objectives
  • Staff Development Plans
  • Performance Review
  • Managing Under-performance
  • Star Performers

Motivation Skills and Understanding Others

  • What Makes your Team Member ‘Tick’
  • Elicit Staff Motivation, Values and Beliefs
  • Motivation Skills
    – what’s needed…what’s involved
  • Achieving an Outstanding Job
    – discover what to do

Coaching and Counselling

  • Coaching vs. Counselling
  • The Effective Coach ‘Tool-kit’
  • Different Types of Coaching
  • Johari Window
  • GAPS Framework
  • Coaching Moments – GROW Model

Decision Making

  • Types of Decision Making
  • Six Hat’s Exercise
  • Thinking Outside the Box

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Innovation and Critical Thinking

COURSE AIMS

Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic.
  • Discuss the importance of creative and critical thinking.
  • Understand why some people are naturally creative, but also how everyone can develop their creativity.
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of their own work.
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace.
  • Recognise the difference between left and right brain thinking.
  • Get a roadmap for developing your critical thinking skills.
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques.
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity.
  • Define the logical approach to critical thinking and innovation.
  • Determine your preferred problem-solving style.
  • Identify and overcome barriers to critical thinking.

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation
  • Understand what innovation is and is not
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation
  • Generate innovations within the culture
  • Identify the innovation culture within your own organisation.

Where Do Other Types of Thinking Fit In?

    • Left- and Right-Brain Thinking

Whole-Brain Thinking

Recognising the differences between lateral and logical thinking

Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group
  • Recognise the elements that cause barriers
  • Create ideas to ‘drive out fear’
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations

Prioritise Implementation of Innovations

  • Use various quality tools to prioritise the implementation of the innovations such as multi-voting and priority evaluation
  • Prioritise the order to implement the innovations
  • Prioritise order to implement within each innovation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Building and Maintaining High Performance Teams

COURSE AIMS

For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision.

The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader.

WHO WILL BENEFIT FROM THE COURSE?

This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Describe the concept of a team, and its factors for success
  • Learn to identify the different types of teams and develop different strategies for leading them
  • Explain the phases of team development and define their characteristics
  • The stages of team development
  • Describe actions to take as a leader – and as a follower for each phase
  • Identify the different types of teams
  • Develop a range of teambuilding activities
  • Discuss the uses, benefits and disadvantages of these teambuilding activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team
  • Actions to do, and those to avoid, when encouraging teamwork

COURSE CONTENT

Defining a Team

  • What is a Team?
  • Factors Needed for Success
  • Characteristics of a High Performance Team
  • Different Types of Teams
  • Core Teambuilding Competencies

Leadership Fundamentals

  • Role Of Leader Is Team’s Success
  • Characteristics Of An Effective Leader
  • The Emotional Requirements of Being A Leader
  • Establishing Confidence and Trust with Your Employees
  • Dealing With Different Personalities
  • Using ‘Common Sense’ Motivating Factors
  • The Four Leadership Styles

Developing Leadership Strengths

  • Establishing Your Credibility as A Leader
  • Creating a Team Vision
  • Effective Delegation Skills.
  • Making Employees Accountable and Responsible
  • Identifying Strengths and Weaknesses of
    the Team
  • Basic Principles of Influencing Skills
  • SCARF Model

Improving Performance

  • Stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Recognising Your Role in Motivating
    Your Team
  • Understanding Motivation
  • Employee Development
  • Personality Profiling

The Process of Creating Trust

  • Conducting Baseline Measurements
  • Framing Trust In Economic Terms
  • Setting Trust Objectives
  • Implementing The Action Plan
  • Evaluating Success

Communication

  • Communication Skills
  • Barriers to Communication
  • Communication Styles – VAK
  • Active Listening and Questioning

The 7 C’s

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

Managing Conflict

  • What is Conflict?
  • Conflict versus Problem
  • Level of Conflict
  • Conflict Management Style
  • Conflict Resolution

Solving Problems and Making Decisions as a Team

  • The Six Thinking Hats
  • Encouraging Brainstorming
  • Building Consensus

Teambuilding Activities

  • The Benefits and Disadvantages
  • Teambuilding Activities That Won’t Make People Cringe
  • Choosing a Location for Teambuilding

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Primavera P6

Courses Description

Objectives

· Course provides hands-on training for Primavera Enterprise 6.0 to improve the competency of project management practitioners and for those who want to embark on the world of project management, whether to assess the benefits of the project-driven organization or to develop new skills, and is considering a foundation milestone in stepping towards advancement.

· Learn fundamentals of project management.

· Learn how today available tool can be uses to effectively manage projects data and provide visibility for important project performance data.

· Learn how to use project management techniques to plan, organize, control, document and close out their projects successfully and with minimum risk.

Who will benefit

· New graduates who wish a dynamic career in project management.

· Personnel whose responsibilities include managing as well as supporting projects.

· Technical /engineering people moving into a project management/team leadership role.

Any individuals whose responsibilities include supporting projects, such as personnel in the back office and in administrative support areas; marketers; and sales.

Course Detail

Creating A Project Plan

· Understanding Planning and Scheduling Software Enterprise Project Management

· Understanding Your Project Planning Without Resources Creating Projects

· Defining the Calendars

· Defining the Project Breakdown Structures Adding Activities

· Adding the Logic Links Constraints

· Scheduling the Project

· Formatting the Display – Layouts and Filters Printing and Reports

· Issuing the Plan

· Setting the Baseline Tracking Progress

· Creating and Using Resources Creating and Using Roles

· The Relationship Between Resources and Roles Activity

· Budgets

· Statusing Projects with Resources

· Tools and Techniques for Scheduling

· The Balance Between the Number of Activities and Resources

Creating A New

· File Types

· Enterprise Project Structure (EPS) Creating a Blank Project

· Copy an Existing Project

· Setting Up a New Project and EPS Nodes Project Dates

· Saving Additional Project and EPS Information – Notebook Topics

Defining Calendar

· Accessing Global and Project Calendars

· Assigning the Project Default Project Calendar Creating a New Calendar

· Copying Calendars Renaming a Calendar Deleting a Calendar Resource Calendars

· Editing Calendar Working Days of an Existing Calendar Adjusting Working Hours

· Editing Calendar Weekly Hours

· Editing Selected Days Working Hours Editing Detailed Work Hours/Day

· Inherit Holidays and Exceptions from a Global Calendar Calculation of Summary Durations

Creating WBS

· Opening and Navigating the WBS Workspace

· Creating and Deleting a WBS Node

· WBS Node Separator

· Breakdown Structure Lower Pane Details WBS Categories

Adding Activities & Organizing Under The WBS

· Calendar

· Auto-numbering Defaults Adding New Activities

· Copying Activities in Primavera Version Copying Activities from other Programs Elapsed Durations

· Finding the Bars in the Gantt Chart

· Activity Information – Bottom Layout

· Assigning Calendars to Activities

· Assigning a Calendar Using General tab of the Bottom Layout Form

· Assigning a Calendar Using a Column

· Undo

· Assigning Activities to a WBS Node Reordering or Sorting Activities

· Summarizing Activities Using WBS

Printing

· Print Preview Page Setup

· Page Tab

· Margins Tab

· Header and Footer Tabs Options Tab

· Print Form

· Print Setup Form

Formatting the Display

· Formatting in the Project Workspace

· Formatting Columns

· Selecting the Columns to be Displayed

· Setting the Order of the Columns from Left to Right on the Screen Adjusting the Width of Columns

· Editing the Column Description and Alignment

· Formatting the Bars

· Formatting Activity Bars Bar Style Tab

· Bar Settings Tab Bar Labels Tab

· Bar Chart Options Form

· Format Fonts and Font Colors Format Colors

· Format Timescale

· Moving and Rescaling the Timescale Format

· Timescale Command

· Gantt Chart Curtains

Adding Relationships

· Understanding Relationships Understanding Lags and Leads

· Displaying the Relationships on the Bar Chart Adding and Removing Relationships

· Graphically Adding a Relationship

·Adding and Deleting Relationships with the Activity Details Form Chain Linking

· Using the Command Toolbar Buttons to Assign Relationships Dissolving Activities

· Circular Relationships Scheduling the Project

· Critical Activities Definition

Activity Network View

· Viewing a Project Using the Activity Network View

· Adding, Deleting and Dissolving Activities in the Activity Network View Adding, Editing and Deleting Relationships

·Graphically Adding a Relationship.

· Using the Activity Details Form

· Formatting the Activity Boxes

·Reorganizing the Activity Network

Constraints

· Assigning Constraints

· Number of Constraints per Activity

· Setting a Primary Constraint Using the Activity Details Form

· Setting a Secondary Constraint Using the Activity Details Form Setting Constraints Using Columns

· Typing in a Start Date

· Project Must Finish By Date Activity Notebook

· Creating Notebook Topics Adding Notes

Filters

· Understanding Filters Applying a Filter

· Filters Form

· Applying a Single Filter

· Applying a Combination Filter Creating a New Filter

· Modifying a Filter

· One Parameter Filter Two Parameter Filter

Group, Sorts & Layouts

· Group and Sort Activities Show Grand Totals

· Show Summaries Only Group By Options

· Sorting

· Reorganize Automatically

· Group and Sort Projects at Enterprise Level Understanding Layouts

· Applying an Existing Layout Creating a New Layout

· Editing a Layout Layout Types

· Changing Layout Types in Panes Layout Types

· Gantt Chart

· Activity Details Activity Table

· Activity Network Trace Logic

· Copying a Layout To and From Another Database

Tracking Progress

Setting the Baseline Saving a Baseline

· Deleting a Baseline

· Restoring a Baseline to the Database as an Active Project Setting the Baseline Project

· Update Baselines

· Displaying the Baseline Data

· Practical Methods of Recording Progress Understanding the Concepts

· Summary Bars Progress Calculation Understanding the Current Data Date Updating the Schedule

· Updating Activities Using the Status Tab of the Details Form Updating Activities Using Columns

· Progress Spotlight

· Highlighting Activities for Updating by Dragging the Data Date

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Negotiating, Drafting & Understanding Contracts

Why Choose this Course?

This course covers the three stages of contracting; negotiating the ‘deal’; documenting that deal in a robust, but practical way: and managing the performance of the contract itself.  This course will help participants to have an awareness of practices in other areas and other industries, which can add significant value to their own situations. Moreover, the course will also give an opportunity to consider matters from the perspective of the other party to a contract.

This course will feature:

  • Gaining a broad understanding of contracts and your ability to use them to protect your organisation
  • Examining the latest techniques required in order for you to consider and negotiate contracts with confidence
  • Considering principles widely used in international contracting, isk allocation and dispute management in contractual disputes
  • Practical tips for business professionals to deal with the consequences of non-performance
  • Analysing the mechanics of contracting in the English language

 

What are the Goals?

By the end of this course, participants will be able to:

  • Understand the need to negotiate the “deal” before structuring the contract documentation.
  • Utilise the tools & techniques to assist in such negotiations & enhance the efficient management of contract.
  • Assess  the drafting and modification of specific contract clauses, using real examples.
  • Introduce some of the differences in approach in different jurisdictions.
  • Examine ways to avoid disputes, or to manage them successfully.

 

Who is this Course for?

This course will benefit all levels of personnel engaged in contract management, negotiation, procurement, operations, and disputes. This course is suitable to a wide range of contracts professionals but will greatly benefit:

  • Contract Administrators, Contract Professionals and Project Coordinators
  • Supply officers, Buyers, Purchasing & Procurement Professionals
  • Project, Construction, Cost and Quantity Professionals
  • Claims Personnel, including legal Advisers
  • Contracts Managers
  • Those new to the function, preparing for a major project, or experienced professionals looking for a refresher

Course Content

What is the “deal” Behind the Contract, and How do you get there?

  • What constitutes a contract: form, ingredients and basic structure
  • The context of commercial arrangements
  • Innovative commercial solutions (e.g. Partnering, “BOOT” contracts etc)
  • Relationship between negotiation and contract drafting
  • Closing a deal – Authority to sign and agency principles
  • Formalities to finalise the contract

Negotiating and Drafting Contracts

  • Negotiating Principles in Contracting
  • Negotiating in difficult and complex situations
  • Structuring complex documents – the hierarchy of terms
  • Using and modifying standard forms
  • Precedent in international contracting
  • Dealing with contract qualifications and amendments

Drafting Specific Clauses

  • Operative provisions and performance obligations
  • Title, Risk and Payment provision
  • Contract variations: transfer of rights, amendment and the scope of work
  • Termination, suspension and remedies for default
  • Limitation and exclusion of liability, force majeure and waiver
  • Law of the contract and dispute resolution

Effective Contracts Management

  • Risk assessment and management
  • Assignment of responsibilities and kick-off meetings: setting and managing expectations
  • Dealing with defaults, delay and disruption
  • Managing claims
  • Payment issues – including international trade
  • Lessons learned

Dealing with Disputes

  • Recognising potential problems and dealing with issues as they arise
  • Legal rights and commercial outcomes distinguished
  • Negotiation structures for internal dispute resolution
  • External dispute resolution – Litigation and Arbitration
  • Modern alternatives in dispute resolution – Adjudication, Expert Determination, and Mediation
  • Overview of seminar, and final question session

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Emcee Training – Becoming an Effective Master of Ceremonies

Is it really necessary to attend an emcee training program if you want to become an effective Master of Ceremonies? Many believe as long as one has some prior experience in public speaking, it is all it takes for him to become an effective Master of Ceremonies.

The truth is – to become a good Emcee, it takes more than just possessing good public speaking skills. Undeniably, good content is a must in most events. However, packaging the content together, making it flow and ensuring that the audience are informed and entertained are the some of the many responsibilities of a good Emcee.

Emcee Training Program Objective

The key objectives of this programme are to develop confidence and assertiveness in the role of a emcee. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an emcee.

Course Outline

The Role of Master Ceremonies

  • Welcome speech
  • Introduce speakers
  • Explain programmes
  • Memorable conclusion
  • Be there early
  • Understand stage management
  • Act like a genial host
  • Be totally familiar with the occasion
  • Familiar with the protocol

The Art of Toasting

  • Learn the fine art of Toasting
  • When to propose a Toast
  • Respose to a Toast
  • Different Toasts for different occasions
  • Memorise the scripts of Toast

What Not to Do or Say As an Emcee

  • You are not the star of the show
  • Keep your comment short and sweet
  • Don’t read from a sheet of paper
  • Don’t try to sell the event or appraise it
  • Don’t be eating, drinking, smoking when you are speaking
  • Don’t give lengthy introductions
  • Don’t play favouritism
  • Know exactly what to say and what not to say

Presentation and Perception

  • Understand the stage presence
  • Understand stage management
  • Body Language
  • Fight the terror of stage fear

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Human Resource (HR) Management Skills

Who Should Attend?

This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions.

About The Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, and Reward.

The programme is highly practical with delegates involved in group activities, role-plays and exercises to develop and enhance their skills.

Course Objectives

  • To understand the different roles and responsibilities of Human Resource Managers
  • To become conversant with resourcing and the recruitment and selection process, and to practise the skills required for effective interviewing
  • To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, motivation and decision making
  • To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
  • To examine employee learning and development, in order to plan and implement learning and development activities
  • To understand the importance of a Reward Management Framework
  • To develop the skills needed to conduct appraisals within a Performance Management System
  • To become familiar with the importance of effective policies and procedures for employees

 

What You Will Gain

  • A clear understanding of the management and interpersonal skills required to effectively perform the HR function
  • The ability to develop skills such as planning, decision making, interviewing, coaching, and counselling
  • Exposure to all the aspects of current HR best practices

 

Programme Content

  • Human Resources Management
    > Investment In Human Capital
    > The Strategic Importance Of HR
    > The HR Audit
    > HR Reporting
  • Planning & Organizing Effectively
    > The HR Business Plan
    > The Planning Process
    > Talent Management In Light Of Planning
  • Recruitment & Selection
    > Analysing The Recruitment & Selection Process
  • Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
  • Talent Management
  • Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Relevant and Effective Questions
    > Active Listening
  • The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    > The Interview & Selection Process
    > Interview Role-Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres
  • Behavioural Styles
    > Recognising Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role-Plays
  • Dealing With Disciplinary Issues
    > The Importance Of Policies & Procedures
    > Managing A Disciplinary Matter
    > Conducting A Disciplinary Interview
    > Deciding Upon & Implementing Disciplinary Action
    > Holding An Appeal
  • Motivation And Employee Engagement
    > Theories On Motivation & Employee Engagement
  • Reward
  • Employee Appraisals
    > Preparation For An Appraisal
    > The Appraisal Interview
    > The Follow-Up
    > Appraisal Role-Plays
  • Developing An Employee Learning And Development (L&D) Plan
    > Learning Needs Analysis Process
    > Providing Effective Training
  • Effective Decision Making
    > Decision Making In Practice

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Train The Trainer – Group Training Techniques

Who Should Attend?

This programme is intended for people new to training, or those with no formal knowledge about the design and delivery of training programmes. The course content focuses on the professional delivery of training to small groups in the workplace, rather than on one-to-one training skills.

About The Programme

Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delivering top quality ‘on-the-job’ and ‘off-the-job’ training to meet organizational needs, is an essential skill for companies and organizations. This programme will also prove valuable to In-Company Trainers wanting to improve and update their training skills.

Course Objectives

  • To understand learning styles, and to examine techniques which will enhance the learning process
  • To design training material for a group training session to meet specified needs
  • To gain knowledge, skills, and practical tools to deliver effective training, using group facilitation techniques
  • To improve your group training techniques, by focusing on effective communication behaviours
  • To evaluate your training sessions for reaction, learning, changing behaviour, and ultimately contributing value to the organization
  • To enhance your performance, through practice sessions, with Trainer and DVD review with feedback

What You Will Gain

  • A clear understanding of the meaning and value of ‘effective training’
  • Certain tools / techniques to assist with your training delivery, so you can make an immediate start when you return to work
  • The opportunity to design, practise and evaluate training sessions in a supportive and challenging environment
  • A comprehensive knowledge of group training and practical skills, which will give you confidence in your ability to help people learn and develop

Programme Content

DAY ONE

  • Good And Bad Training Experiences
  • Skills Needed To Be A Good Trainer
  • Training Effectiveness
  • A Systematic Approach To Training
  • Identifying Training Needs
  • What Is Training Needs Analysis
  • How People Learn
  • The Main Ways Of Learning
  • The Importance Of Effective Communication
  • Use Of Questions In Training
  • Giving And Receiving Feedback
  • Individual Presentations

DAY TWO

  • Designing Training
  • Effective Openings
  • Writing Clear Training Objectives
  • Group Dynamics
  • Dealing With Problem Participants
  • Group Training Techniques
  • Activity-Based Learning
  • Media Varieties And Types
  • Training Evaluation
  • How Effective Is Your Training?
  • Assessment Tools And Vehicles
  • Kirkpatrick’s Levels Of Training Effectiveness
  • Preparation For Day Three

DAY THREE

  • Interactive Training Sessions Within The Group
  • Stop – Start – Continue – What Needs To Be Changed?
  • Transfer Of Learning To The Workplace
  • Action Planning

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Conducting Effective Appraisals

Who Should Attend?

All staff and managers who have responsibility for the development of staff, setting targets and appraising staff performance.

About The Programme

This programme is suitable for all levels of managers and supervisors responsible for carrying out staff appraisals. Managing and monitoring staff performance is an important part of the manager / supervisor role. Carried out effectively, appraisals can be one of the most motivational and effective management tools rather than a daunting experience for both the appraiser and appraisee. This course is designed to show you how an organization, and an individual, can conduct more effective and participative appraisal discussions that have a positive impact on key business objectives.

Course Objectives

  • To define what appraisals are, and why they are needed
  • To ensure delegates understand how to prepare, structure, and run effective appraisal discussions
  • To understand how higher motivation can be linked to an effective appraisal
  • To give delegates the opportunity to: plan an appraisal meeting, practise carrying out a pre-appraisal meeting, set clear goals, and learn the key points in the structure of an effective appraisal
  • To identify milestones with your employees, leading up to the appraisal meeting(s)

What You Will Gain

  • A clear structure for pre-appraisal and appraisal meetings
  • A better understanding of the ‘Do’s’ and ‘Don’ts’ of appraisals
  • How to get the best out of staff performance through the appraisal year
  • A clear understanding of best practice for conducting appraisal sessions
  • How to identify your training plan in relation to appraisals

Programme Content

DAY ONE

  • What Is An Appraisal?
  • Performance Appraisal Guidelines
  • Benefits Of The Appraisal Process
  • How To Set Performance Goals / Objectives
  • Motivation And Employee Engagement
  • Communication Skills For Appraisers
    >Building Rapport
    >Listening Skills
    >Effective Questions

DAY TWO

  • Structure Of An Appraisal Interview
  • Preparing For The Appraisal Meeting
  • Monitoring And Reviewing Performance
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
  • Training And Development Needs
  • Personal Development Plan
  • Appraisal Role-Plays

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Writing Effective Policies & Procedures

Who Should Attend?

Staff responsible for writing policies and procedures as part of their job will benefit from this programme. You will learn how to write clear and effective policies and procedures. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident you are producing top quality documents.

About The Programme

This programme includes writing procedures to translate policy into ‘action’, and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The programme is experiential in nature, using real-life scenarios and case studies. Delegates will be given models and checklists for future use and reference.

Course Objectives

  • To identify the necessity for having organizational policies and procedures
  • To understand the differences between policies and procedures
  • To understand the link between an organization’s values and its policies and procedures
  • To identify the relation between having effective policies and procedures with the overall performance of any organization
  • To learn the process of writing effective policies and procedures
  • To examine writing formats and writing styles
  • To practise writing clear, effective policies and procedures
  • To understand the necessity of regularly updating and revising policies and procedures

What You Will Gain

  • An appreciation of the need for establishing new policies and procedures, as well as reviewing and revising existing ones
  • A clear understanding of the principles, guidelines, formats and writing styles of effective policies and procedures
  • Practical experience in writing policies and procedures
  • An understanding of policy and procedure implementation techniques, including communication and training strategies

Programme Content

DAY ONE

  • Defining Policies & Procedures
  • Discover The Needs For, And Benefits Of, Good Policies And Procedures
  • How Policies & Procedures Flow From An Organization’s Basic Values
  • When Do You Need A Policy Or Procedure?
  • How Policies & Procedures Relate To Both Internal & External Customers
  • Types Of Policies & Procedures: Board Policies, Management Policies, HR Policies, Etc.
  • Steps To Create Policies & Procedures
  • Useful Writing Style Techniques
  • Formats For Policies & Procedures

DAY TWO

  • Developing Procedures
    > Reasons For Writing A Procedure
    > Who Should Assist When Writing A Procedure?
    > Benefits Of Writing A Procedure As A Team
    > Using Flow-Charts For Writing Policies & Procedures
    > Testing Policies & Procedures
  • Preparing A Policies And Procedures Manual
    > Physical Design Considerations
    > Introduction Page
    > Table Of Contents
    > Policies And Procedures
    > Optional Sections
  • Implementing Policies & Procedures
    > Notifying Users
    > Achieving Compliance
    > Updates & Changes
  • Policy & Procedure Checklist
  • Transferring Learning To The Workplace

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Writing Effective Job Descriptions & Person Specifications

Who Should Attend?

Human Resource personnel and administrators, and / or line managers involved in recruitment and selection, staff appraisals, job evaluation, or organizational change.

About The Programme

This programme is designed to be highly practical, at the end of which you will have the necessary skills to write Job Descriptions and Person Specifications for your organization.

Course Objectives

  • To understand the need for clear Job Descriptions and Person Specifications in the workplace
  • To understand the difference between Job Descriptions, Person Specifications and Competencies
  • To understand the key components of Job Descriptions and Person Specifications
  • To understand how to use Job Descriptions and Person Specifications in the workplace
  • To provide practice in constructing professional Job Descriptions and Person Specifications

What You Will Gain

  • Practical experience in writing Job Descriptions and Person Specifications
  • An understanding of the needs, components, and various uses of Job Descriptions and Person Specifications in the workplace

Programme Content

  • What Is A Job Description?
  • Effective Job Descriptions – Background
  • What Is ‘Job Analysis’ & Why Is It Important?
  • The Definitions Used In Job Analysis
  • The Employee’s Role In Job Analysis
  • Creating A Job Description
  • Guidelines For Writing Job Descriptions
  • What To Include In A Job Description
  • Job Descriptions & Recruitment
  • What Are ‘Key / Core Competencies’?
  • What Is A ‘Person Specification’?
  • The Seven Point Plan
  • Guided Practice In Writing Job Descriptions & Person Specifications For Your Workplace

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Interviewing Skills – For Recruitment & Selection

Interviewing Skills – For Recruitment & Selection

Who Should Attend?

Recently appointed managers, supervisors and other personnel who are required to select and recruit new staff as part of their overall job role.

About The Programme

The structured interview is a major recruitment tool, and when used correctly, is a highly effective indicator of a candidate’s suitability for a job. This programme includes a series of presentations, exercises, activities and role-plays that are designed to assist delegates better prepare for, and conduct effective interviews.

Course Objectives

  • To examine the integral parts of the recruitment and selection process
  • To identify the skills required to conduct successful interviews
  • To use a clear and effective interview structure
  • To apply the techniques of competency-based interviewing
  • To prepare for, and conduct, a successful selection interview
  • To understand the steps to follow during the interview evaluation and follow-up
  • To have an awareness of how Assessment Centres may be used to improve the effectiveness of selection

What You Will Gain

  • A clear understanding of all aspects of the recruitment and selection process
  • An appreciation of the need for structured interviews
  • Develop the use of effective interpersonal skills
  • Knowledge of behavioural interviewing techniques for selection of suitable employees for your organization
  • Talent Management perspective towards better overall performance of an organization

Programme Content

DAY ONE

  • The Recruitment Process
  • The Main Steps In Successful Recruitment
  • Preparing To Recruit
  • Defining The Role – Competencies / Job Descriptions / Person Specifications
  • How To Maximise Your Search Scope
  • Screening Applicants
  • Planning The Interview Process
  • Types Of Interviews
  • Preparing For The Interview
  • Communication During The Interview
    >Building Rapport
    >Understanding Body Language
    >Listening Actively
    >Questioning Skills
  • Types Of Interview Questions

DAY TWO

  • Structuring The Interview
  • Interview Role-Plays
  • Post-Interview Procedures & Follow-Up
  • Employee Retention
  • Competency-Based Interviews
  • Assessment Centre Activities

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

EFFECTIVE HANDLING ELECTRONIC DOCUMENTS FOR SUPPORTING ELECTRONIC DATA INTERCHANGE (EDI) IN THE PUBLIC ADMINISTRATION

PELATIHAN PENGELOLAAN DOKUMEN ELEKTRONIK SECARA EFEKTIF DALAM MENDUKUNG PERTUKARAN DATA ELEKTRONIK (EDI) PADA ADMINISTRASI PUBLIK

LATAR BELAKANG:

Fakta dilapangan dimana masih banyaknya dijumpai pertukaran informasi bisnis yang dilakukan dengan cara yang konvensional seperti memanfaatkan banyak kertas serta pertukaran informasi yang non digital , telah menyebabkan ketidakefisienan dalam dalam bisnis, khususnya yang berkaitan dengan pertukaran informasi bisnis. Persoalan ini tentu harus kita cari jalan keluarnya agar efisiensi dalam transaksi bisnis dapat ditingkatkan.

Dokumen Elektronik  dan Elektronik Data Interchange (EDI) merupakan dua wilayah yang terpisah dari pertukaran informasi.  Konsep dokumen digunakan sebagai informasi yang ditujukan bagi persepsi manusia. Itu berarti bahwa setiap saat kita menangani dokumen elektronik,  kita berurusan dengan isi data dan bagaimana cara data disajikan. Selain itu, Dokumen Elektronik tidak berkaitan begitu saja dengan interchange, tetapi juga merupakan obyek editing, manipulasi, pencetakan dan penyimpanan.

Kita memandang diperlukan strategi yang efektif antar organisasi  dan perlunya dibangun landasan pertukaran data melalui jaringan elektronik. Landasan itu dibangun dengan mengikuti metodologi rancang ulang proses bisnis dan dengan menerapkan teknologi dalam bentuk jaringan bernilai tambah dan internet.

Strategi yang paling penting adalah strategi yang elemen-elemennya dikaitkan dengan transmisi data elektronik. Kehadiran Electronic Data Interchange (EDI) telah menjadi salah satu solusi untuk membuat keefisienan dalam transaksi bisnis di Internet dan sekaligus memberikan jaminan keamanan dalam bertransaksi.

 

OBJECTIVES:

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  • Memahami tentang Dokumen Elektronik
  • Otomastisasi Perkantoran
  • Konseptual Dokumen mencakup pengertian tentang File, Folder, Records dan Archive.
  • Attribute yang berlaku pada Dokumen Elektronik
  • Jenis-Jenis Dokumen Elektronik
  • Meta Data pada Dokumen Elektronik
  • Memahami Pengelolaan Dokumen Elektronik secara Efektif
  • Proses yang memenuhi standar dalam pembuatan, penyimpanan, pengambilan, serta pemusnahan dokumen elektronik
  • Standard-standard yang memenuhi tata cara pengelolaan Dokumen Elektronik, mencakup ISO 9001 dan regulasi Pemerintah RI.
  • Pengklasifikasian Dokumen dengan standarisasi Meta Data, Lokasi Penyimpanan File atau Penamaan Dokumen
  • Proses Indexing Dokumen Elektronik dengan menerapkan metode2 kesepakatan internasional seperti Meta Data, Hash Tag, dll.
  • Proses Pencarian Dokumen yang memenuhi kecepatan dan keakuratan.
  • Proses Penanganan Keamanan Dokumen dan Hak Akses yang disesuaikan Level Pengguna
  • Memanfaatkan Software/Aplikasi Pendukung Manajemen Dokumen Elektronik.
  • Memahami tentang Pertukaran Data Elektronik (EDI)
  • Mengerti Tentang Definisi EDI, serta maksud dan Tujuan dari EDI
  • Cara Kerja EDI.
  • Tingkat Penggunaan EDI
  • Kelemahan EDI
  • Memahami tentang Pertukaran Data melalui berbagai device dengan Sistem Operasi yang berbeda.

OUTLINE MATERI:

  • Introducing Office Automation Tools used in Modern Office Administration.
  • Document electronic an Introduction: Definition, Illustration, Operation and Related terminology
  • EDI (Electronic Data Interchange) an Introduction: Definition, Illustration, Operation and Related terminology
  • Explanation about documentation and archives.
  • How handling incoming mail and outgoing mail.
  • How manage electronic document processing (Rule about create, update, delete document)
  • How define security privilege for electronic document
  • How handling filing system with infrastructure and support tools.
  • Knowing the percentage calculation of the ratio of document retrieval accuracy.
  • Knowing the following types of archive storage system.
  • Understanding implementation of document control based on ISO 9001.
  • Understanding Electronic Document Interchange (EDI) Standardization
  • Understanding Transmission Infrastructure and Concept
  • How using operation steps for Document Control process.
  • How using operation steps for Document Distribution process.
  • How using of Electronic filing operation steps for Document Update process
  • Understanding Document search process method for soft and hard documents.
  • Understanding Process convert files over platform and device.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Strategic Power Sales Training

Training Strategic Power Sales

Is your Sales Team capable of thinking and selling Strategically? The majority of people are capable of making a sale …

… however many prospects are lost in the process. We have only one opportunity with a prospect and if we fail to convince them during the first interaction, the chance of sending them to the competitor is huge.

 Now you can turn any prospect into a satisfied customer.

Find out exactly how to:

  • Strategically engage with the prospect and know what makes them tick
  • Be in control to successfully manage the customer’s decisions to ensure that long relationships are maintained
  • Acquire the skills to ensure that the customer owns your product
  • Ensure that you get BUY-IN from every presentation

This intensive Power Sales Course will:

  • Restore your self-confidence and business-confidence
  • Reduce the amount of lost sales
  • Create additional prospects and sales
  • Give you the edge on your competitors

On completion of the course, the delegates will have achieved in the following areas:

  • Develop the skills of Strategic Power Sales required to deal effectively with the customer, both externally and internally.
  • Learn how to analyse the person both face to face and telephonically in order to build and create rapport.
  • Discover ways of creating that business edge and in so doing generate more business.
  • Learn to create a positive image to gain trust and respect.
  • Remember names of clients and create a business edge.
  • Learn the 5 steps of selling to ensure the customer makes the right decision.
  • Understanding effective prospecting, marketing and account development.
  • Creating a better telephone awareness.
  • Smoking out hidden objections.
  • Walk away with a useful and flexible Power Presentation format that works every time.
  • Learn how to be constantly motivated even when you don’t feel it.

Who will benefit?

Any person within the organisation that deals with internal and external customers, whether face to face or telephonically and wishes to perform effective strategic power sales. Ideal for both experienced and new sales people.

 

Course Outline

  • Learn how to analyse the person both face to face and telephonically to build and create rapport.
  • Discover ways of creating that business edge to generate more business.
  • Create a positive image that creates a business edge .
  • Remember the names of clients long after the deal to gain trust and respect .
  • Learn the 5 steps of Strategic Selling to ensure the customer makes the right decision.
  • Understanding effective prospecting, marketing and account development.
  • Creating a better telephone awareness.
  • Smoking out hidden objections.
  • Have a useful and flexible Power Presentation format.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training L&D Project Management

Training L&D Project Management

Whether working on online or live course development, LMS implementation, or new process design, this course presents concrete steps to improve the project management skills of L&D professionals.

Being involved in L&D and once you have identified the L&D projects you want to accomplish, this course will assist you to learn how to plan a project correctly. This process starts with the Training Needs Analysis and defining learning objectives.

We show you how to build a simple and flexible project schedule, manage multiple projects, complete a project, and improve your own project management strength through quick post-project learnings and reviews.

Course Outline

Defining the project scope
• Determining project objectives
• Aligning your project with the organization’s competency frameworks
• Conducting TNAs
• Building your project plan: Schedules, resource allocations and budgets
• Clarifying responsibilities: The project sponsor, manager and stakeholders
• Creating activity networks and other tools for communicating project scope and activities

Estimating project duration
• Creating a project charter to clarify L&D ROI, scope, metrics, risk mitigation, constraints, communication planning, and project governance
• Putting together a project schedule by working back from a fixed date
• Developing a detailed work plan to accurately determine the project completion date
• Accurately estimating project activities

Dealing with project stakeholders
• Getting buy in from key stakeholders
• Gaining budget approval
• Influencing and communicating with diverse stakeholders
• Reporting progress

Planning, tracking and monitoring multiple projects
• Monitoring and reporting progress
• Identifying potential bottlenecks and conflicting priorities
• Managing project meetings
• Ongoing evaluation of project progress

Managing change & risks
• Determine and anticipate changes that occur during project execution
• Identifying project risks
• Implementing a flexible structure
• Managing changing circumstances and parameters
• Dealing with time and budget blowouts

Managing external suppliers
• Managing external providers effectively
• Understanding what value external providers can bring to projects
• Negotiating and communicating with suppliers
• Managing supplier expectations and contracts

Closing the project & post-project review
• Ending a project when stakeholders are adding new things
• Growing project management competence: Using post-project review techniques
• The power of the review process to improve future performance

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Administrative Support Training

Training Administrative Support

WHO SHOULD ATTEND?

This programme is intended for employees in administrative support positions/ Administrative assistants/ Administrative personnel, as well as individuals who want to refresh their administrative skills

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

  • Gain the knowledge and skills required to describe the roles and responsibilities of administrative support staff.
  • Identify the skills and personal qualities necessary for success as an administrative support professional
  • Recognize how to plan and schedule meetings
  • Managing your time, priorities and workload
  • Creating effective administrative systems
  • Communicating face to face with confidence
  • Executing common administrative support tasks

COURSE OVERVIEW

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

COURSE OUTLINE

  • The Value And Importance Of One’s Administrative Role
  • Administrative Staff Characteristics
  • Qualities And Values
  • Important Skills To Have
  • Getting Organized
  • Dealing With E-Mail
  • Managing Electronic Files
  • Keeping Track Of The Paper Trail
  • Making The Most Of Voice Mail
  • Keeping Your Workspace Organized
  • Using A To-Do Book
  • The Extra Mile: Adding Project Management Techniques To Your Toolbox
  • Managing Time
  • Managing Your Time
  • Keeping Others On Track
  • Maintaining Schedules
  • Getting It All Done On Time
  • Prioritizing
  • The Secret To Staying On Track
  • Goal Setting
  • Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Verbal Communication Skills
  • Listening And Hearing: They Aren’t The Same Thing
  • Asking Questions
  • Communicating With Power
  • Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send To Others
  • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • The Team Of Two
  • Working With Your Manager
  • The Importance Of Knowing Yourself And Your Manager: A Key Asset For A Healthy And Productive Work Relationship
  • What To Do In Sticky Situations
  • Taking Care Of Yourself
  • Stress Management
  • Dealing With A Heavy Workload

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Secretarial Skills for Office Professionals

Training Secretarial Skills for Office Professionals

WHO SHOULD ATTEND?

This program is intended for Personal Assistants, Secretaries

LEARNING OUTCOMES

By the end of this programme, the participants will be able to:

  • Become highly organised using smart, efficient systems
  • Manage time more effectively & strategically
  • Master prioritisation of time and complete all important tasks
  • Use highly effective verbal and nonverbal communication techniques
  • Be more proactive and empowered in their role
  • Communicate more effectively with their manager
  • Improve their customer service skills, with both internal and external customers
  • Gain an insight into the importance of caring for themselves

COURSE OVERVIEW

Office professionals provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs. Learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practical skills and techniques you will learn in this course will help you support your manager, and present yourself as a professional confidence-inspiring team member.

Courses Outline

  • Job Functions Of An Office Professional
  • Understanding What You Do
  • Understanding Expectations
  • Communication Skills
  • Listening And Hearing: They Aren’t The Same
  • Asking Questions
  • Communicating With Power
  • Body Language
  • The Signals You Send To Others
  • It’s Not What You Say, It’s How You Say It
  • It’s All About The Customer!
  • Who Is Your Customer
  • Improving Customer Service
  • How Do You Add Value To The Customer Interaction?
  • Handling Customer Complaints
  • Getting Organised (Part 1)
  • Dealing With Email
  • Managing Electronic Files
  • Diary Management
  • Keeping Track Of The Paper Trail
  • Filing Issues And Techniques
  • Making The Most Of Voice Mail
  • Getting Organised (Part 2)
  • Keeping Your Workspace Organised
  • Using A To-Do Book
  • The Extra Mile: Adding Project Management Techniques To Your Toolbox
  • Working With Your Manager
  • Managing Multiple Bosses
  • Managing Time
  • Managing Your Time
  • Prioritising
  • The Secret To Staying On Track
  • Goal Setting
  • Keeping Others On Track
  • Maintaining Schedules
  • Planning Meetings
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Influencing Others
  • Taking Care Of Yourself
  • Ergonomics
  • Stress Management
  • Dealing With A Heavy Workload

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Management for Recruitment

Management for Recruitment Training

Pendahuluan

Sebelum karyawan dapat direkrut untuk mengisi suatu jabatan tertentu, recruiter harus memiliki gambaran yang jelas tentang tugas-tugas dan kewajiban yang dipersyaratkan untuk mengisi jabatan yang ditawarkan.

Tujuan dari rekrutment, seleksi dan penempatan adalah mencocokkan (to match) antara karakteristik individu (pengetahuan, ketrampilan, pengalaman, dan lain-lain) dengan persyaratan jabatan yang harus dimiliki individu tersebut dalam memegang suatu jabatan. Kegagalan dalam mencocokkan kedua hal tersebut dapat menyebabkan kinerja karyawan tidak optimal dan kepuasan kerja sangat rendah, sehingga tidak jarang hal ini membuat individu dan organisasi menjadi frustasi. Dalam usaha mencari individu yang tepat dan sesuai untuk jabatan tertentu maka pihak manajemen harus melakukan pengukuran terhadap tuntutan (demand) dan persyaratan-persyaratan (requirement) dari jabatan tersebut.

Jika semua proses seleksi dilakukan dengan tepat maka akan terciptan semua tujuan yang telah ditetapkan oleh para pengambil keputusan dan pimpinan termasuk pemilik.

Tujuan dan Manfaat Pelatihan

  1. Memberikan pedoman praktis untuk rekruitmen dan seleksi
  2. Memberikan cara memilih dan menempatkan SDM yang sesuai dengan kebutuhan perusahaan
  3. Mampu membangun mindset of success dalam bekerja

Outline Materi

  1. Definisi Recruitment
  2. Standard Operating Procedure Recruitment
  3. Analisa Kebutuhan Rekruitmen
  4. Penetapan Persyaratan
  5. Analisa Jabatan
  6. Job Description
  7. Job Specification
  8. Sumber tenaga kerja
  9. Keuntungan & Kerugian Rekrutmen secara internal
  10. Dasar Pembuatan Sebuah Iklan
  11. Bagaimana membuat iklan lowongan kerja?
  12. Pelaku Market Intellegence
  13. Hal-hal yang harus diperhatikan dalam Perencanaan Iklan Lowongan Kerja
  14. Faktor yang harus diperhatikan dalam Pemasangan Iklan Lowongan Kerja
  15. Equal Employeement Oportunity (EEO)
  16. Pemilihan Media Iklan
  17. Definisi Search Executive, Head Hunter, Agency
  18. Perencanaan & Analisa Budgeting Rekrutment

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

DIGITAL PRINTING TRAINING ( Yogyakarta )

KURSUS DIGITAL PRINTING – Yogyakarta

Pelatihan lengkap langsung dari praktisi digital printing berpengalaman. Kursus ini terbuka untuk siapa saja yang ingin memasuki bisnis digital printing ataupun untuk mereka yang ingin berkarir dalam industri digital printing.

KURSUS INI UNTUK SIAPA SAJA?

  • CALON PENGUSAHA
  • CALON OPERATOR

PAKET KURSUS

PAKET KURSUS PRINT A3 & OUTDOR

WAKTU KURSUS:

Biaya : Rp. 12.000.000
Hari : Senin-Jumat
Waktu : Pukul 10.00-15.00 WIB
Lama Kursus: 12 Hari

 

  • KURIKULUM:
    – Setting File Siap Print A3+ dan Outdor
    – Pengenalan Bahan dan Persiapan Mesin
    – Teknik Print
    – Pengenalan Finishing Laminasi doff dan Gloss
    – Finishing outdor
    – Pengenalan mesin potong kertas
    – Perawatan Mesin

PAKET KURSUS PRINT A3

WAKTU KURSUS:

Biaya : Rp. 6.500.000
Hari : Senin-Jumat
Waktu : Pukul 10.00-15.00 WIB
Lama Kursus: 5 Hari

  • KURIKULUM:
    – Setting File Siap Print A3
    – Pengenalan Bahan A3
    – Persiapan Mesin
    – Teknik Print
    – Finishing
    – Perawatan Mesin

PAKET KURSUS PRINT OUTDOR

WAKTU KURSUS:

Biaya : Rp. 6.500.000
Hari : Senin-Jumat
Waktu : Pukul 10.00-15.00 WIB
Lama Kursus: 5 Hari

KURIKULUM:
– Setting File Siap Print Outdor
– Pengenalan Bahan Outdor
– Persiapan Mesin
– Teknik Print
– Finishing
– Perawatan Mesin

 

Fasilitas :

  • Mess Selama Kursus
  • Kaos
  • Sertifikat & Staterkit
  • Antar jemput  Bandara/Stasiun

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.