Fundamentals of Project Management Training

Course Overview

This practical three-day workshop will equip participants with the tools, skills, behavioral attributes, and competencies needed to manage design and construction projects. Using lectures, discussion, and case studies, the focus will be on practical applications and techniques for immediate implementation and project results. Participants learn “what” to do, “how” to do it, and “why” they need to do it. The course is designed for people involved in managing the design and construction of operating facilities, including engineers, technologists, technicians, tradesmen, and maintenance personnel.

Course Outline

  • Introduction and Definitions
  • Project Manager Behaviors
  • Budgeting and the Staged Gate Process
  • Project Authorization and Scope of Work
  • Engineering Control
  • Procurement
  • Request for Proposals and the Bidding Process
  • Construction Management
  • Contract Administration and Earned Value Analysis
  • Commissioning Procedures
  • Training
  • Commissioning and Startup
  • Completion

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Introduction to Energy Trading and Hedging

Course Overview

This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course.

Who should attend

  • Derivatives sales and trading personnel
  • Structurers
  • Risk control, risk management and audit personnel
  • Asset Liability Managers
  • Asset managers
  • Corporate treasury
  • Hedge Fund Managers

 

Course Outline

  • Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity)
  • Natural Gas Index Pricing
  • Crude Oil Pricing
  • Understanding the Forward Curve
  • Energy Forward Curve Behavior – Backwardation/Contango/Cyclicality
  • Basic Hedging Instruments – Futures Contracts and Forwards
  • Basic Hedging Instruments – Fixed-for-Float (Fixed) Price Swap & Basis Swaps
  • Futures Versus Forwards Versus Swaps
  • Transforming Risks using Derivatives
  • Basic Risk Reporting – Position Reports and Mark-to-Market Reports
  • Basic Risk Reporting – Profit/Loss Reports and Value at Risk Reports
  • Managing and Controlling Risk Reports

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Finance For Non Financial Staff

WHO SHOULD ATTEND?

This program is intended for all non -finance Supervisors and Managers.

LEARNING OUTCOMES

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.

COURSE OVERVIEW & CONTENT

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

  • Getting The Facts Straight
  • Types Of Organizational Financial Plans
  • Read Annual Reports
  • A Review Of Financial Terms
  • The Accounting Cycle
  • The Key Reports
  • Understanding Debits And Credits
  • Your Financial Analysis Toolbox
  • Identify And Analyze Important Financial Data And Make Financial Decisions
  • The Basics Of Budgeting
  • Explain What Budgets Are And How To Prepare Them

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Purchasing and Vendor Management (Supplier Selection,evaluation and Development)

Overview

Training ini ditujukan untuk purchasing ataupun procurement officer dan buyer. Tujuan dari training ini adalah memberikan penjelasan mengenai best practice purchasing management dan vendor management  dalam best corporation.

Siapa yang harus mengikuti?

Training ini  sangat cocok untuk manager, supervisor maupun staff yang mencari model system management di purchasing/procurement department maupun berminat untuk melakukan improvement pada department purchasing/procurement.

Courses Outline

Hari Ke-1
Purchasing management
  • Purchasing / Procurement organization

Sesi ini memberikan pengenalan mengenai tugas, tanggung jawab dan wewenang seseorang dalam purchasing/procurement organization.

  • Purchase product management
Purchase product management menjadi starting point dalam melakukan purchasing management, sesi ini memberikan gambaran best practice dalam melakukan management dan klasifikasi dari purchase product yang akan memberikan perlakukan yang berbeda dalam penanganannya
  •  Supplier clasification
Sesi ini memberikan informasi dasar mengenai bagaimana melakukan klasifikasi supplier berdasarkan effek terhadap produk dan service dari organisasi. Klasifikasi ini akan mempengaruhi seberapa dalam pengontrolan organisasi dilakukan terhadap supplier tersebut
  •  Purchasing management
Sesi ini memberikan gambaran bagaimana merencanakan, menangani dan melakukan follow up terhadap produk yang dibeli. Pembahasan ERP (Enterprise Resources Planning) akan menjadi bagian dalam sesi ini, termasuk pelaporan dan juga tolak ukur prestasi dari purchasing management (KPI)
Sesi ini akan memberikan gambaran bagaimana purchasing process untuk produk dengan spesifikasi tertentu, penanganan pembelian pada raw material, sub materials, office/factory supplies dan capital expenditure.
  • Purchasing tingkat lanjut
Sesi ini memberikan gambaran mengenai purchasing dimasa yang akan datang , walaupun beberapa organisasi telah memulainya sepert budgeting, bagaimana melakukan project improvment di purchasing departement, melakukan cost down programme sehingga memberikan efisiensi kepada organisasi

Hari ke-2
 Vendor selection, Evaluation, Development dan Audit ;
  • Vendor selection
Sesi ini akan memberikan gambaran yang dilakukan pada saat vendor selection, seperti setting kriteria vendor, melakukan seleksi vendor, melaksanakan proses seleksi seperti trial produk maupun pilot project termasuk kriteria untuk approval vendor.
  • Vendor evaluation
sesi ini ditujukan untuk memberikan gambaran yang dilakukan pada saat dilakukan vendor evaluation, meliputi persiapan checklist, penentuan kriteria evaluasi, pelaksanaan evaluasi vendor dan melakukan rating terhadap vendor
  • Vendor Development
Sesi ini ditujukan untuk memberikan gambaran yang dilakukan pada saat vendor development. Umumnya hal ini dilakukan pada vendor yang produk/jasa nya sangat mempengaruhi kualitas dari produk yang dibuat oleh organisasi
Sesi ini meliputi metoda development, subject yang akan didevelop sepert produk / servis ataupun management system
  • Vendor audit
Sesi ini akan memberikan gambaran yang dilakukan pada saat vendor audit, termasuk bagaimana melakukan manufacturing process audit dan product audit.

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Electrical Engineering for Non-Electrical Engineers

Description

This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less).

After participating in this course you will be able to:

  • Understand and apply electrical code requirements
  • Design electrical systems in compliance with the code
  • Broaden your knowledge of electrical equipment, wire and cable applications
  • Relate electrical code to grounding and bonding requirements
  • Determine the code requirements for motor applications, substations, and high voltage lines

Who Should Attend

Non-Electrical Engineers • Project Engineers • Operations & Maintenance Engineers • Managers • Construction personnel • Plant & Facility Engineers • Inspectors & Municipal personnel • Electrical Contractors

 

Course Outline

  • Electric power & circuit fundamentals
  • Power quality
  • Major electrical equipment
  • Electrical power generation
  • Load characteristics & conductor sizing
  • Fault calculation & protection system
  • Standards & codes
  • Design procedures
  • Motor branch circuit design
  • Feeder circuit design

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Pumps and Compressors : Selection, Operation, and Maintenance

Description

Pumps and compressors are essential components in almost all industries in that they are required to meet system demands and operate reliably.  Further, since they can consume approximately 30% of a plant’s total energy use, efficient operation is essential.  Pumps and compressors therefore need to be cost efficient and reliable.

By attending this course you will gain an understanding of the characteristics of various types of pumps and compressors and their components.  The course will provide Engineers and Technicians with information for the optimal selection, operation and maintenance of centrifugal and positive displacement pumps as well as positive displacement and dynamic compressors.

After participating in the seminar, you will be able to:

  • Gain an awareness of the performance characteristics of pumps and compressors.
  • Increase the reliability of your pumps and compressors by understanding operational and maintenance aspects.
  • Become familiar with the components of pumps and compressors
  • Appreciate the influence of fluid flow and equipment connected to pumps and compressors

 

Who Should Attend

Plant and facilities Managers • Engineers • Technicians and Supervisors • Operations Personnel • Stationary Engineers • Consultants and Contractors

 

Course Outline

  • Pump Regulations, Codes & Standards
  • Positive Displacement & Centrifugal Pumps
  • Pump & Compressor Selection
  • Types of Compressors
  • Compressor Regulations, Codes & Standards
  • Compressor Regulation
  • Associated Compressor Equipment
  • Compressor Facilities
  • Pump & Compressor Components & Drives
  • Pump & Compressor Operation & Maintenance

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Procurement and Managing Suppliers

Who should attend?

  • Purchasing executives, senior managers, and professional staff from supply chain management, logistics and inventory planning and control
  • General managers wanting to understand the procurement function
  • Project managers involved in plant and equipment development projects
  • Technical personnel involved in performance specification of plant and equipment
  • Engineering planners working with complex maintenance material requirements
  • Quality managers seeking to understand how suppliers are selected

Learning objectives

  • To set up and manage a procurement activity
  • To select suppliers using appropriate evaluation methods and criteria
  • To measure supplier performance
  • To identify ways to increase procurement effectiveness and efficiency
  • To work with user departments to improve procurement within the organisation
  • To manage supply-side risk using contractual methods

Course content

Role of the Procurement Function

  • Key responsibilities
  • Supporting operational requirements
  • Managing supplier relationships
  • Supporting strategic goals
  • Detecting and preventing fraud

Managing the Purchasing Process

  • Making the case to purchase
  • Deciding the procurement strategy
  • Advertising the contract
  • Generating interest
  • Running the competitive cycle
  • From ITT to contract award and beyond

Managing Tender Requests and responses

  • Capturing user requirements
  • Documenting the scope of work
  • Output based specifications
  • Evaluating tender responses
  • Further competitive activity

The Supplier Perspective on Bidding

  • Researching the client
  • Understanding client requirements
  • Identifying competitive advantage
  • Qualification of opportunities
  • Ethical supplier behaviour

Creating Appropriate Contract Documentation

  • Principles of contract law
  • Drafting your terms and conditions
  • Using contract templates
  • Managing risk through the contract
  • Contract case studies

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Event Management

COURSE AIMS

The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.

The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for event organisers who wish to learn practical techniques for successful event management.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • A knowledge and understanding of what an ‘event’ is
  • A knowledge and understanding of the process of event management
  • Skills in how to conduct a stakeholder analysis
  • A knowledge and understanding of risk and hazards
  • Skills in how to conduct a risk assessment
  • Skills in exploring opportunities for the event
  • Basic management skills
  • Skills in how to use planning tools
  • Organisational skills
  • A knowledge and understanding of budgets
  • Skills in controlling finances
  • Post-event evaluation skills

 

 

COURSE CONTENT

Understanding Event Management

  • What is an ‘Event’?
  • Role of the Event Manager
  • Phases of Event Management

Event Management

  • How to establish your credibility as a leader
  • Understanding the challenges people newly promoted face
  • Creating a team vision
  • Adapting your leadership style to suit different situations
  • Effective delegation skills
  • Make employees accountable and responsible
  • Giving positive and negative feedback
  • Utilising feedback to modify employee behaviour
  • Providing ‘constructive’ criticism
  • Identify your strengths and weaknesses
  • Initiation – purpose and objectives
  • Stakeholder analysis – needs, expectations, influence
  • Managing Risks
    • Risk Assessment
    • Risk Response

The Event Project Life Cycle

  • Planning schedule
  • Timeline – countdown to success
  • Key event elements
  • Planning documentation
  • Event Planning Worksheets
  • Planning – Opportunities, Risks, Any Modifications Needed?
  • Implementing The Planning
    a. Risk
    b. Content
    c. Cost
    d. Schedule
  • Time Management
  • Prioritising Tools

The Written Event Plan

  • Types Of Event
  • Complexity
  • Scale Of Event
  • Legal Requirements
  • Client Requirements
  • Resources

Tools for Event Management

  • Prioritising Tools
  • Grid Analysis
  • Paired Comparison
  • Covey’s Matrix

Organising Tools

  • Critical Path Analysis
  • Gantt Charts
  • Brainstorming
  • Mid Mapping

Managing People

  • Delegating
  • Motivating
  • Methods of Communication

Marketing

  • Marketing Strategy
  • Market Analysis
  • The Marketing Mix
  • Advertising and promoting the event

Event Promotion

  • Advertising
  • PR
  • Word of Mouth
  • Direct Marketing
  • Press Releases
  • Target Market
  • Resources Needed
  • Schedule

The Media Kit

  • What Is It?
  • Press Release Including The ‘5 W’s’ (What, Where, Who, Why and When)
  • Event Programme
  • Sponsor Information
  • Interview Possibilities, Times and Contact Details of any ‘Stars’

Visiting the Venue

  • Adaptation
  • Communication
  • Pre-Events / Post-Event Briefings
  • Utilities and Electricity
  • Sound System
  • Food
  • Portable Toilets
  • Planning and Control Documentation
  • Record and Seat Arrangement

Budgeting and Financial Control

  • Understanding the purpose and uses of budgets
  • Budgetary Control
  • Revenue and Profit
  • Cash Flow Forecasts
  • Monitoring Cash Flow

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Innovation and Critical Thinking Training

COURSE AIMS

Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic
  • Discuss the importance of creative and critical thinking
  • Understand why some people are naturally creative, but also how everyone can develop their creativity
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems
  • Apply the methods and tools to generate ideas for improving areas of their own work
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace
  • Recognise the difference between left and right brain thinking
  • Get a roadmap for developing your critical thinking skills
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity
  • Define the logical approach to critical thinking and innovation
  • Determine your preferred problem-solving style
  • Identify and overcome barriers to critical thinking

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation.
  • Understand what innovation is and is not.
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches.

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation.
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation.
  • Generate innovations within the culture.
  • Identify the innovation culture within your own organization.

Where Do Other Types of Thinking Fit In?

  • Left- and Right-Brain Thinking
  • Whole-Brain Thinking
  • Recognising the differences between lateral and logical thinking
  • Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group.
  • Recognise the elements that cause barriers.
  • Create ideas to “drive out fear”.
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations.

Prioritise Implementation of Innovations

  • Use various quality tools to prioritize the implementation of the innovations such as multi-voting and priority evaluation.
  • Prioritise the order to implement the innovations.
  • Prioritise order to implement within each innovation.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Customer Complaint Handling Training

COURSE DESCRIPTION

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive.

Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course.

Customer Complaint Handling Training Course – Course Aims

This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

Customer Complaint Handling Training Course Objectives

By the end of the session, attendees will:

  • Understand what a complaint is and why people complain
  • Know what drives complaints in their individual organisation
  • Understand the skills and approaches needed to deal with customer complaints
  • Be more pro-active in identifying and fixing the things that cause complaints
  • Have a process to follow when dealing with a dissatisfied customer

Customer Complaint Handling Training Course Content

  • Why People Complain
  • Complaint Handling Skills
  • Getting to the Root Cause
  • Dealing with Complaints
  • Being Pro-active
  • Complaints Procedure

Customer Complaint Handling Training Course Benefits

  • Loyal customers who re-use and become advocates for your brand
  • Less paid out in refunds or compensation
  • Happier and more motivated staff
  • Overall less complaints

PARTICIPANT

Anyone in a customer facing role (face to face and telephone) who deals with complaints.

COURSE OUTLINE

Why People Complain

  • What drives someone to complain to a business
  • Feelings and emotions demonstrated during a complaint
  • Common reasons for complaints in the business
  • The impact of not dealing with complaints effectively

Complaint Handling Skills

  • The skills needed to handle customer complaints effectively (i.e. Empathy, Questionning, Asseertiveness)
  • What each of the skills do and when will they be required
  • A simple model to use when handling complaints

Getting to the Root Cause

  • Using questioning techniques to gather all of the facts
  • Showing a customer that you are there to help
  • Using the fact find to calm the customer

Dealing With the Complaint

  • Your body language, voice and the words you use during a complaint
  • Your response when a customer complains
  • Diffusing difficult situations
  • Using the skills in simulated exercises

Being Pro-active

  • Identifying what the causes of complaints are in your business
  • Looking out for reasons why people might complain and fixing it before it gets to a complaint
  • Gathering feedback from customers about their overall experience

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

 

 

 

Training Effective Planning and Organising

COURSE AIMS

When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life.

The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers.

WHO WILL BENEFIT FROM THE COURSE?

Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Be able to define what is planning
  • Understand planning components
  • The main stages of planning
  • Examine current habits and routines that are not organized
  • Improve your Time Management
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Identify the principles of prioritising
  • Giving and writing clear instructions
  • Allocate resources to achieve objectives
  • Use SMART objectives and targets to deliver goals
  • Know how to plan, schedule and prioritise your activities
  • Improve your communication to the team
  • Understand and demonstrate effective communication skills, including conflict resolution
  • Identify your own development needs and action plan to improve them

 

COURSE CONTENT

Defining Planning and Organising

  • Definition of Planning
  • Definition of Organising
  • Symptoms of Bad Planning and Organising
  • Benefits of Good Planning and Organising

Analysis of Current Time Management Issues

  • Definition of an Effective Time Management
  • Benefits of Good Time Management
  • How Well Do I Manage My Time?
  • Barriers to Effective Time Management
  • Overcoming Barriers
  • Setting Limits
  • Managing Interruptions
  • Time Management Principles

Setting Clear Goals and Objectives

  • Setting SMART Goals
  • Writing Objectives
  • Setting Business and Personal Goals

Planning and Organising your Workplace

  • Key Elements of Planning and Organising
  • Dealing with Paperwork and Admin
  • Completing a Schedule for the Year/Month/Week/Day
  • The Planning Process
  • Leadership and Coordination
  • Practising Using the Planning Process

Principles of Prioritising

  • Efficiency vs Effectiveness
  • The 80:20 Rule
  • Prime Time
  • Important and Urgent Matrix
  • Diving Tasks
  • The Concept Of Back Planning

Remove the Clutter

  • Just Do it
  • You Don’t Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place for Everything and Everything in its Place

Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Your Control
  • Case Study
  • To Do Lists
  • Using Day Planner

Paper and Paperless Storage

  • Finding a System that Works for You
  • Making it Consistent and Time Sensitive
  • Archiving

Organisation in Your Work Area

  • Keeping Items Within Arm’s Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow

Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks

Organizing Your Inbox

  • Setting Delivery Rules
  • Folder and Message Hierarchy
  • Deal With E-mail Right Away
  • Flag and Highlight Important Items

Avoid the Causes of Disorganisation

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits

Discipline is the Key to Stay Organised

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organisation Be Part of Your Life
  • Plan for Tomorrow, Today

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Presentation Skills – Presenting with Impact and Conviction

COURSE AIMS

Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience.

This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience.

WHO WILL BENEFIT FROM THE COURSE?

This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

      • Learn how to focus on the needs of the audience
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Know how to include only what is relevant in a presentation
      • Develop skills to be more concise when presenting
      • Discover strategies to improve the structure and organisation of your presentation
      • Know the correct format and presentation of reports, graphs and visual aids
      • Create targeted PowerPoint presentations
      • Learn how to develop hand-outs
      • Develop strategies to encourage and handle questions in presentations
      • Identify the purpose of a presentation and the objectives intended to achieve
      • Structure the material logically
      • Organise and tailor the presentation to suit the profile and needs of the audience
      • Select and prepare the most appropriate visual aids
      • Deliver the presentation with skill
      • Use proven techniques to maintain audience interest and encourage participation
      • Select presentation delivery methods
      • Describe how video and audio enhance a presentation and list criteria for determining what types to use

 

COURSE CONTENT

Pre-Workshop Preparation – ‘Show us’!

  • Delegate’s First Presentation (approx. 5 minutes)
  • Feedback on Effectiveness of Delivery Style
  • Action Points to Work on for the Final Presentation

Creating the Programme

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Verbal and Non-Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Are You a Mouse or a Lion?

  • The Impact of Your Tone of Voice
  • Your Volume: Saying Words With Conviction
  • Developing a More Confident and Convincing Voice
  • Believe in What You are Saying
  • Professional, Culturally Sensitive and Easy to Understand Words
  • Developing a Greater Range of Expression in the Voice
  • Influencing Your Audience with the Power of Your Voice

How to Look Professional and Confident with Visuals

  • Developing High-Impact PowerPoint Slides
  • When to Use Hand-outs
  • When to Use Flipcharts
  • How to Use Flipcharts
  • Where to Stand, How to Stand and How to Follow Your ‘Train of Thought’
  • Designing Flip Charts for IMPACT

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Breaking The ‘Ice’

  • What is in Your Control and What is Not?
  • Building Rapport
  • When to Speak and When to Keep Quiet
  • Dealing with ‘Silence’ During Presentations and Meetings
  • Keeping Your Audience Focused on You
  • Determining When the Audience is Listening

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colours Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Wow Them with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colours Appropriately
  • Creating a Plan B

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Cultural Sensitivity
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Ask Them a Question
  • Encouraging Discussion

Handling Questions with ‘EASE’

  • Predicting Questions
  • Responses When You Do Not Know How to Answer
  • Handling Difficult Participants
  • Reading People’s Body Language

Post-Workshop Preparation – ‘Implement the Learning!

  • Delegates Deliver Their Final Presentation (approx. 5 minutes)
  • Where They are on the Learning Curve
  • Have They Applied the Points Introduced in the Training?
  • Action Points to Work on for Future

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Teambuilding and Leadership Skills

COURSE AIMS

Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand.

As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training.

Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn to identify the different types of teams and develop different strategies for leading them
  • Recognise the different team development stages and behaviours
  • Master techniques to manage teams at each stage of development
  • Develop a range of great team building activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team

COURSE CONTENT

Define Success

  • What is a team?
  • Factors needed for success
  • Capabilities
  • Results

Stages of Team Development

  • Forming – as a leader, as a follower
  • Norming – as a leader, as a follower
  • Storming – as a leader, as a follower
  • Performing – as a leader, as a follower

Building Credibility

  • Integrity
  • Intent
  • Capabilities
  • Results

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

The Process of Creating Trust

  • Conducting baseline measurements.
  • Framing trust in economic terms
  • Setting trust objectives
  • Implementing the action plan
  • Evaluating success

Methods of Gaining Trust

  • Gaining feedback
  • Taking responsibility
  • Advice and feedback
  • Coaching and counseling
  • Rewards and recognition

The 7 Cs

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Advanced Project Management

Who should attend?

  • Project managers and Project Directors
  • Project team members wishing to move into project management roles
  • Other operational staff with a basic understanding of project management tools and techniques
  • Project planners
  • Senior line managers of project staff
  • Technical and engineering staff wishing to develop skills in managing projects

Learning Objectives

  • To set up and manage projects effectively
  • To scope out the objectives and deliverables for a project
  • To create a Project Plan
  • To calculate the resources required for a project
  • To manage project teams effectively
  • To establish systems for monitoring and evaluating projects
  • To assess risk factors and develop contingency plans
  • To create a motivated project team

Course Content

Project Management – Initiation and Philosophy

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

Project Preparation and Planning

  • Project definition vs. on-going daily operations (Business as Usual)
  • The attributes and selection of the Project Manager
  • Understanding the Project Charter and the impact of the requirements
  • The Triple Constraint that affects all projects
  • Understanding the five keys stages of Project Management
  • Critical areas that affect the success of a project and how to avoid project failure

The Project Schedule and Tracking

  • Working to the scope of the project and statements of work
  • The Work Breakdown Structure
  • Monitoring the agreed schedule
  • The project budget and scheduling balancing
  • Estimating methods and Earned Value Analysis
  • Critical Path and PERT analysis

Project Implementation and Control Management

  • Monitoring the agreed project schedule
  • Working on the project and dealing with day to day operational issues
  • Managing the performance of the team and selecting and managing suppliers’ performance
  • Dealing and coping with changes and variances in the project
  • Impact analysis and decision-making
  • Getting the project back on track

Project Close Down and Handover

  • Dealing with issues and negotiation for better results
  • Writing procedures and reviewing and reporting the project stages
  • Handing over and delivering the project for sign off
  • Evaluation of the team’s performance
  • Recommendations and lessons learned
  • Documenting the project procedures and results

Leading the Project Team with Conviction

  • Adapting your personal style of leadership
  • Developing a vision and motivating your team
  • Implementing a robust and viable communications plan
  • Setting direction and agreeing Critical Performance Indicators
  • Major sources of conflict on project teams and the five modes of handling conflict
  • Deal with contradicting needs between the customer, project manager and project team

The Importance of Stakeholder Management

  • Stakeholder definition and analysis
  • Determination of relevance of stakeholders
  • Stakeholder mapping
  • Stakeholder influence
  • Persuasion and negotiation tactics with stakeholders Prioritising stakeholder requirements and expectations
  • Dealing with Challenging Behaviours

Managing Risks and Quality

  • Risk management planning
  • Identifying project risks
  • Performing risk analysis
  • Risk response monitor and control
  • Controlling project quality
  • Quality assurance and quality

Measuring Schedule, Costs and Earned Value Management

  • Resource allocation
  • Scheduling tools and techniques
  • Validating the schedule
  • Managing change within the project
  • The importance of a good cost/schedule baseline to measure performance against
  • The tools and techniques for using Earned Value Management

Staying Focused and Delivering a Successful Handover

  • Avoiding project scope creep
  • Influences on decision making
  • Problem solving styles
  • Personal attitudes and human behaviours
  • The keys to effective influence and persuasion
  • Gaining and maintaining commitment throughout to successful handover

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Motivation and Delegation

COURSE AIMS

Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. This programme addresses the skills of motivation and delegation. Delegates will learn how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards; and develop staff into high performing leaders, guiding them to achieve their goals and targets.

WHO WILL BENEFIT FROM THE COURSE?

A must workshop for all staff that have people reporting to them who would like to explore key management skills such as motivation, coaching and delegation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the importance of employee motivation
  • Identify the methods of employee motivation
  • Understand what motivates people to do what they do
  • Discover how to motivate yourself
  • What are the basic principles of motivation?
  • Explore what is ‘motivation’
  • Recognise the signs of lack of motivation
  • Identify practical ways to motivate others and stay motivated yourself
  • Deliver effective praise and reprimand sessions to enhance performance
  • Create an effective action plan to maximise motivation and performance
  • Learn how to work effectively and interdependently with colleagues
  • Develop coaching and counseling skills
  • Understand how to achieve greater work productivity by coaching your team
  • Outline how to set and agree challenging performance targets with team members
  • Practice coaching skills
  • Understand the importance of feedback – both for coaching and training
  • Uncover employees’ strengths and deliver feedback to enhance success
  • What are delegation strategies?
  • Develop communication skills so that employees will be open to delegation
  • Identify common delegation pitfalls and how to overcome them

COURSE CONTENT

Understanding Motivation

  • Defining Motivation
  • Identifying what Motivates People
  • The Importance of Different Behaviours when Motivating

How to Build Motivation

  • Assessing Your Attitude towards Your Subordinates
  • Good Managers versus Good Leader
  • How to Improve Communication
  • The Importance of Creating a ‘No-Blame’ Culture
  • Co-operation
  • Why You Should Encourage Initiative

A Psychological Approach

  • Herzberg’s Theory of Motivation
  • Maslow’s Hierarchy of Needs
  • The Two Models and Motivation

Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behaviour Modification in Four Steps
  • Appropriate Uses in the Workplace

Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in
    the Workplace

Personality’s Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type

Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Motivation on the Job

  • The Key Factors
  • Creating a Motivational Organisation
  • Creating a Motivational Job
  • Effective Appraisal Techniques
  • Empowering Staff
  • Building a Smooth and Clear Career Path

Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What to do When the Whole Company is
    De-Motivated

Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting

Improving Performance

  • Effective Leadership Communication Network
  • Your Role In Keeping Lines Of Communication Open At All Times
  • Active Listening Techniques
  • Constructive versus Destructive Communication
  • The Importance Of Emotional Intelligence
  • Barriers To Communication

Understanding Delegation

  • Defining Delegation
  • Why is it Important to Delegate
  • The Barriers to Successful Delegation
  • The Importance of Building a Relationship
    with Employees

How to Delegate Effectively

  • Establishing which Tasks to Delegate
  • Plan a Structure with Delegation
  • How to plan a structure with delegation
  • Understanding Accountability
  • Choosing the Right Person for the Right Task
  • Briefing Effectively

Monitoring Progress

  • Exercising Control
  • Minimising the Risks in Delegation
  • The Importance of Reinforcing a
    Delegate’s Role
  • Providing Support and Encouragement
  • Maintaining Boundaries
  • The Importance of Giving Feedback
  • Praising and Rewarding where Appropriate
  • Difficulties Encountered During Delegation

Monitoring Progress

  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork
    and Meetings
  • Managing the Time of Others

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Creative Problem Solving and Decision Making

COURSE AIMS

Explore a variety of approaches to solve problems and make decisions. This workshop is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.

On this course, delegates will learn how to approach problems holistically by first identifying, then analysing the situation before moving to solution development.

WHO WILL BENEFIT FROM THE COURSE?

  • Managers
  • Supervisors
  • Administrators who will who will benefit from better problem solving and decision- making skills and
  • Business Professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for identifying causes and generating solutions
  • Analyse a problem and differentiate between problems with one solution, and problems with many solutions
  • Solve actual work problems and use appropriate problem solving and decision making techniques
  • Become an effective problem solver and recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to generate alternative solutions, using creative thinking and brainstorming
  • Identify barriers to solving problems
  • Learn the different stages of the decision making process
  • Improve your questioning techniques
  • Approach the right people at the right time to get the right answers
  • Know how to create an innovative environment in your workplace

COURSE CONTENT

Problem Solving and Decision Making

  • Definitions and Tools
  • The Link Between Problem Solving and Decision Making
  • Skills and Qualities of a Problem Solver
  • Power of Positive Thinking
  • Winner and Loser Behaviour
  • Taking Ownership of the Problem
  • Barriers to Communication and How to Overcome Them

What’s The Problem Here? Understanding What Problem Solving Is

  • Explore what Problem solving and Decision Making Means
  • Decision Types
  • Decision Making Traps
  • Fact Finding

Decision Making Supplementary Tools

  • Setting the Creative Stage
  • Using Creative Decision Making Techniques
  • The How-How Method
  • Decision Analysis
  • Decision Making Models
  • The power of Positive Communication?
  • Identifying Elements that Stimulate Creativity
  • Eliminating Barriers to Innovation
  • Encouraging Creative Thinking

The Rational Approach to the Problem Solving and Decision Making Process

  • The Approach – Information: Data & Facts
  • Problem Analysis
  • Defining the Problem
  • Convergent and Divergent Problems
  • Prioritising the Problem
  • Going to the Root Cause
  • Potential Problem Analysis
  • Separating Cause and Effect/Cause Analysis
  • Mapping the Problem – Force Field Analysis
  • Identifying Resource Constraints
  • Analysing the Environment
  • Recognising the Required Results

What’s Your Style? Problem-Solving Approaches

  • Problem Solvers – the Different Types
  • Strengths and Weaknesses
  • Becoming the Best Problem Solver – the Toolkit

Problem Analysis Supplementary Tools – Techniques To Use

  • Review of Problem Solving techniques
  • 6-Step Problem Solving technique
  • ‘Why-Why’ method (to find root causes)
  • Cause and effect
  • Pareto Analysis (80/20 Rule)
  • ‘The Matrix’
  • Logical Problem Solving and Decision Making
  • Investigating Each Solution
  • Analysing Options
  • The Benefits of Each Technique

Creativity and Problem Solving

  • The Hemispheres of the Brain
  • Why we Restrict our Thinking
  • How to Think Beyond those Limits
  • How to Challenge Your Own Assumptions
  • Brainstorming
  • Mind Mapping
  • Evaluate ideas
  • How to Implement Ideas
  • Ideas
  • Creativity as a Business Tool
  • Creative Thinking and Methods
  • De Bono’s Six Thinking Hats

Planning

  • Designing Contingency Plans
  • Integrating of Preventive and Contingent Actions
  • Risk analysis
  • Setting Standards (Quality, Quantity, and Timing)
  • Identifying Appropriate Resources

Implementation – Putting it into Practise

  • Allocation and Organisation of Resources
  • Delegating Tasks
  • Record Keeping
  • Setting Realistic ‘Time Frames’

Reviewing Progress

  • Setting Realistic Review Stages
  • Maintaining Progress Against Targets
  • Keeping the Team Together

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Managing Change and Conflict Resolution

COURSE AIMS

We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change.

You will also recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment.

WHAT WILL BENEFIT FROM THE COURSE?

  • Supervisors
  • Team leaders
  • Management Professionals
  • Management Staff
  • All Professionals at all levels who want to develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Know and understand the nature of conflict
  • Understand conflict and its impact on the individual, team and organisation
  • Identify different types of conflict
  • Describe the stages of conflict
  • Apply skills on how to recognise and prevent conflict
  • Knowledge about the different conflict management styles
  • Understand why change is necessary
  • Identify reasons which prompt change
  • Examine the personal and organisational impact of change
  • Identify the best methods of planning for and managing change
  • Highlight the impact of a change or implementation on the workplace
  • Communicating change effectively
  • Creating ‘buy-in’
  • Understand the importance of working together as a team to implement change and the transition
  • Help reduce stress levels within teams during change
  • Understand the consequences for the organisation of change, or maintaining the status quo

COURSE CONTENT

The Nature of Conflict

  • The causes of conflict – common triggers
  • The conflict life-cycle:
    • Emergence
    • Escalation
    • Entrapment
    • Further escalation
    • Judgement
    • Aftermath
  • The Cost of Not Managing Conflict
  • The Scope of Conflict Management:
    • Containment
    • Resolution
    • Monitoring
  • The Importance of Conflict Management for All Managers

Conflict Management Styles

  • Concern for Self vs. Concern for Others (TKI Model)
    • Competing
    • Collaborating
    • Accommodating
    • Avoiding
    • Compromising
  • Constructive vs Destructive
  • Fight or Flight

Resolving Conflict – The RESOLVE Model

  • Review/ rules/ roles
  • Emotions
  • Summarise
  • Outcome
  • Learning
  • Value
  • Engage

Preventing Conflict

  • Effective Communication and Interpersonal Skills
  • Influencing skills
  • Understanding People and Personalities
  • Adapting Leadership and Management Styles
  • Understanding Language and How it Triggers Conflict

Change

  • What Makes Change Necessary?
  • What Causes Change to Fail?
  • Benefits of Change and The Consequences of Not Changing
  • Principles of Change Management
  • Methods of Planning for Change
  • Build a Foundation to Support Change
  • Tools Used when Planning for Change

Influences during Change

  • Gaining Employee Trust and Confidence During Change
  • Means of Overcoming Barriers and Difficulties
  • Leadership Styles During Change
  • Barriers to Change
  • Working with Different Personalities During Change
  • Necessary Infrastructures to Receive and Support Change

Communicating Change

  • The Importance of Communication
  • Involving People to Facilitate Effective Change
  • Communication and Involvement

Barriers to Change

  • Potential Difficulties During Change
  • Reactions to the Stages of Change
  • Lack of Change Information Meetings
  • No Feedback During Change

Dealing with Resistance to Change

  • Change Transition and Overcoming Resistance
  • Why People resist change
  • Motivating Employees to Accept the Challenges of Change
  • Dealing with the ‘Grapevine’
  • Preventing Negativity from Becoming Contagious
  • Conflict that Arise During Change
  • Effective Strategies to Coach People Through Change

Dealing with Different Situations

  • Threats; Verbal and Non-Verbal
  • Sarcasm
  • Blaming
  • Manipulation
  • Dealing with Sudden Changes in Behaviour
  • Turning Conflict Around
  • Organisational Conflict
  • Interpersonal Conflict
  • Focusing on the Issue and not the Situation
  • Identifying when to Bring in a Third Party

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Supervisory Management Skills

COURSE AIMS

Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for new supervisors or those who have been in the position but would like to develop their skills in supervising their team.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify key roles and responsibilities of a supervisor
  • Demonstrate effective communication skills
  • Set SMART goals for yourself and for your team
  • Understand how people are motivated
  • Set expectations for your staff
  • Manage your time more efficiently
  • Explore ways to influence employees’ performance
  • Discover why performance improvement plans are so critical
  • Learn how to function effectively as a team
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Learn how to identify, measure and relieve your stress
  • Identify appropriate leadership styles to suit your subordinates
  • Gain a better understanding of the nature of conflict in the workplace
  • Devise a strategy that builds synergy on those you lead
  • Work out a personal plan of action to affirm lessons learnt
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

COURSE CONTENT

Responsibilities of an Affirmative Supervisor

  • Supervisor’s Roles and Responsibilities
  • Assets, Strengths and Weaknesses of a Supervisor
  • Successful Transition to Becoming a Supervisor
  • Understanding Company Culture
  • Leading versus Managing
  • Managing Versus Doing
  • Leadership Styles

Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Goals and Objectives

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Action Planning
  • Getting ‘Buy-In’ from the Team
  • Communication Expectations to the Team

Clear Communication

  • Verbal and Non-Verbal Communication
  • The Communication Process
  • Body Language
  • Effective Questioning Techniques
  • Active Listening Skills
  • Barriers to Communication

Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Delegation

  • The Delegation Process
  • Knowing Who, What and When to Delegate
  • Steps to Effective Delegation
  • Degrees of Delegation
  • Getting the Most from Your Team
  • Finding the Right Balance of Roles
  • Exercising Authority Effectively
  • Monitoring Results

Motivation

  • The Meaning of ‘Motivation’
  • How to Motivate Your Team
  • Dealing with De-Motivated Staff
  • Motivating Yourself and Others

Assessing and Handling Poor Performance

  • Performance Appraisal
  • Working with Personality Traits
  • Persuading People to Want to Learn
  • Identifying and Dealing with Problem Employees
  • Coaching and Counselling
  • Maintaining Discipline

Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Behaviour and Competency-Based Feedback
  • Informal Feedback
  • Formal Feedback
  • The Correct and Incorrect Use of ‘Praise’

Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Managing Your Self
  • Planning and Prioritising
  • Managing Conflicting Priorities

Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Problem Solving and Decision Making

Understanding Different Behavioural Styles

  • The Different Behavioural Styles
  • Identifying Your Behavioural Styles and Those Around You
  • Adapting Your Influencing Style to Match the Situation
  • Different Perceptions based

Building and Managing Winning Teams

  • Definition of a ‘Team’
  • Individual Learning Styles
  • Identifying the Way People Prefer to Interact
  • Developing a Positive Rapport with:
    • Your staff
    • Your colleagues
    • Your manager

Tips for Special Situations and Survival Guide for the New Supervisor

  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Ask the Right Questions of the Right People
  • Keep Learning!

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Leadership Essentials

COURSE AIMS

Whilst it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true Leadership, you will be able to build the confidence it takes to take the lead.

Explore how managers can maintain their technical expertise while demonstrating the right type of leadership. It will give delegates the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

WHAT WILL YOU GAIN FROM THIS COURSE?

The course is designed for managers, senior managers, directors and anyone with leadership responsibilities who would like to improve their leadership skills to be able to empower and motivate their followers.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define Leadership
  • Identify what makes a good leader
  • Learn how to lead
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing, Participating and Delegating
  • Knowledge about the theory of Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
  • Find out what employees need from you as a leader
  • Deliver constructive feedback in a way that produces positive change, not resentment or anger
  • Understand what motivates people
  • Establish confidence and trust with employees through consistent management actions
  • Supervise friends and former co-workers without hassles or stress
  • Develop better communication techniques with peers and employees
  • Identify how to handle difficult or sensitive situations more confidently

 

COURSE CONTENT

Leadership Fundamentals

  • Defining Leadership
  • Leadership role
  • Characteristics of a Leader
  • Leadership Principles
  • Identifying ‘authority’, ‘power’ and ‘responsibility’
  • The Challenges Facing Leadership Today
  • Why Do Leaders Fail?

Inspiring a Shared Vision

  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others
  • Creating a Team Vision
  • Adapting Your Leadership Style to Suit Different Situations
  • Effective Delegation Skills
  • Making Employees Accountable and Responsible
  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Sharing Rewards

Leadership Situations

  • Addressing Attitude Problems
  • Your Role in Settling Disagreements Between Employees
  • Dealing with Difficult or Explosive Personalities
  • Coaching and Counselling Employees

Improving Performance

  • Understanding Motivation
  • Developing an Effective Leadership Communication Network
  • Active Listening Skills
  • Constructive versus Destructive Communication
  • Providing ‘Constructive’ Criticism

Managing Your Time, Priorities and Projects

  • Planning and Prioritising
  • Time Management
  • Barriers to Time Management
  • Delegation Skills
  • Assertiveness Skills

Feedback; Direct and Proactive

  • Creating a Positive Language Environment
  • Giving Positive and Negative Feedback
  • Utilising Feedback to Modify Employee’s Behaviour
  • Tips for Giving and Receiving Feedback

Using Emotional Intelligence (EI)

  • What is Emotional Intelligence?
  • Developing Interpersonal Relationships with Colleagues
  • Why Do We Need EI?
  • Is EI learnable?
  • EI in the workplace
  • Qualities of an EI Manager
  • The benefits of EI

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Strategic Thinking, Planning and Implementation

COURSE AIMS

This programme is about getting your team, department or organisation where it needs to go. Starting with the bigger picture and moving onto the practical implementation issues, this course takes you right through the strategic planning process with helpful tools, techniques and ideas at every stage.

To be strategic is to be well prepared ahead of time for different eventualities. Therefore, strategic planning requires a ‘state of mind’ that has space for the future, is versatile enough to perceive different possible scenarios and creative to think out new solutions for possible problems and issues that may arise. At all levels, strategic thinking has become necessary for both short and long term success. The key lies not just in individual skills, but also in the ability to engage others in an on-going strategy process.

WHO WILL BENEFIT FROM THE COURSE?

Employees and professionals who need to adopt a ‘strategic mindset’.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn the fundamentals of strategic thinking and planning
  • Understand why strategic planning is important to organisation’s success
  • Improve creative thinking and come up with strategies
  • Explore the concept of strategic thinking
  • Determine reasons why strategic plans fail and how to avoid it
  • Create more awareness about ideas of a vision for the future
  • Assess the benefits and risks of strategic planning
  • Identify and review organisation’s mission, vision and strategic objectives
  • Understand the difference between Key Performance Indicators (KPI’s) and Key Result Areas (KRA’s)
  • Determine what causes the disconnection between strategy formulation and strategy implementation
  • Develop skills in setting strategic plans and how to convert them to action plans
  • Learn how to effectively establish and communicate strategy and directions; allocate resources; define departmental, team and individual goals and directions

COURSE CONTENT

Defining Strategy

  • What is a Strategy?
  • What is Strategic Thinking?
  • Skills for Strategic Thinkers

Strategic Planning Basics

  • 7 Principles of Strategic Thinking
  • The Helicopter View
  • Elements of Strategic Plans
  • Why Strategies Fail?
  • External Reporting and Compliance
  • Insight, Forecasting and Foresight

Setting Strategic Goals and Objectives

  • Distinction Between Strategy and Objectives
  • Establishing Success Criteria
  • Writing SMART Goals
  • Visual Thinking
  • Developing Vision and Mission Statements

Identifying Strategic Direction

  • Creating a Strategy-Focused Organisation
  • Learning and Performance Improvement
  • Your Organisation’s Key Strategic Issues
  • Review Findings’ Impact on Your Organisation
  • Relationship Between Organisation Strategy and Brand Identity

Applied Strategic Planning

  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • Where to Start with the Plan?
  • Conducting a Gap Analysis
  • Integrating Action Plans
  • Contingency Planning
  • PESTLE Analysis
  • Competitor Analysis
  • SWOT and Capability Analysis
  • Competitive Advantage

Key Performance Indicators (KPI’s)

  • Employee Goals and KPIs
  • Designing KPIs
  • Characteristics of KPIs
  • Requirements of KPIs
  • Problems with KPIs

Key Result Areas (KRA’s)

  • What are KRAs?
  • Why do We Need Them?
  • Conditions of KRAs
  • Contribution Zone
  • Balance Scorecard (BSC)

Implementing and Monitoring

  • Key Factors Involved in Implementing Strategy
  • Implementation Issues
  • Using Action Planning Tools
  • Communicating Your Strategic Plan
  • Gaining Trust and Buy In from Stakeholders
  • Controlling and Monitoring People
  • Identifying Success Indicators, and How to Measure Them
  • Emergent Approaches to Monitoring and Evaluation
  • Control Systems and Performance Measures
  • Effective Monitoring and Evaluation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Developing Management Skills

COURSE AIMS

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who will benefit from the course?

The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the ‘core competencies’ required to be an effective manager
  • Develop a practical framework for understanding management
  • Understand the roles and responsibilities of each department
  • Identify the different leadership styles
  • Draw and understand company’s organisational chart
  • Learn how to motivate and inspire employees
  • Improve communication by identifying others’ assumptions and behaviours
  • Resolve conflicts quickly
  • Resolve performance issues effectively
  • Develop planning and organising skills for maximum outcome
  • Solve problems and make decisions more effectively
  • Effectively coach and develop staff
  • Organise your time and workload
  • Build and lead high performance teams

 

COURSE CONTENT

Good Manager, Bad Manager

  • Qualities of both Good and Bad Managers
  • What Can Sabotage a Manager’s Success?
  • What is Management and Leadership?
  • Setting Appropriate Boundaries
  • Leadership Role
  • Why do Leaders Fail?
  • The Challenges Facing Leadership Today

Understanding Different Communication Styles

  • Your Communication Style
  • Different Behavioural Styles
  • Adjusting Behavioural Style for Better Communication
  • The Behaviour Triangle
  • The Power of Your Voice
  • Verbal and Non-verbal Communication
  • Body Language
  • Assertiveness and Self-confidence
  • Questioning Techniques
  • Active Listening Techniques
  • The Importance of Listening
  • Barriers to Communication

Rephrasing for Better Relationships

  • Learn how to use language so that it will be better received
  • Dealing with Difficult PeopleManaging Your Emotions when Solving Problems
  • Managing Your Emotions when Solving Problems
  • Building Positive Relationships
  • Your Role in Settling Disagreements between Employees
  • Identifying the ‘Root Cause’ of the Problem

Difficult Personalities and Difficult Situations

  • Managing Difficult Personalities and Situations
  • Relationships with Subordinates
  • Managing Effective Relationships
  • Social Skills

Emotional Intelligence

  • IQ, EQ and Personality
  • What is Emotional Intelligence (EQ)
  • The Coaching Relationship Mind Set

Building High Performance Teams

  • Effective Team Building
  • Objectives to Creating a ‘High Performance Team’
  • Working Together – the Tool-kit
  • Team Building Model
  • Creating an Encouraging Environment
  • Managing and Leading Change

Goal Setting for Peak Performance

  • Setting Realistic and Manageable Goals
  • Explores the Components of SMART Goals
  • Practice Delegating and Communicating Goals and Expectations to the People they Supervise
  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork and Meetings

Time Management

  • Managing your Time
  • Time Robbers
  • Four D’s of Time Management
  • Planning and Prioritising
  • Managing Conflicting Priorities
  • Proactive vs Reactive

Stress Management

  • What is Stress?
  • Stress Management in the Workplace
  • The Fight or Flight Response
  • What Makes Something Stressful?
  • Stress Performance Connection
  • Stress Warning Signals
  • Stress Response

Delegation Skills

  • The Importance of Delegation
  • The 7 Levels of Delegation
  • Choosing a Suitable Level for your Team Members
  • Delegation and Its Role in the Development of Team Members

Feedback Skills

  • Giving and Receiving Feedback
  • Positive and Constructive Feedback – how to apply the right fit
  • When to Deliver Performance Feedback?
  • Steps of Giving Positive and Negative Feedback
  • Performance Conversations

Managing Performance

  • Your Brand
  • Setting Goal and Objectives
  • Staff Development Plans
  • Performance Review
  • Managing Under-performance
  • Star Performers

Motivation Skills and Understanding Others

  • What Makes your Team Member ‘Tick’
  • Elicit Staff Motivation, Values and Beliefs
  • Motivation Skills
    – what’s needed…what’s involved
  • Achieving an Outstanding Job
    – discover what to do

Coaching and Counselling

  • Coaching vs. Counselling
  • The Effective Coach ‘Tool-kit’
  • Different Types of Coaching
  • Johari Window
  • GAPS Framework
  • Coaching Moments – GROW Model

Decision Making

  • Types of Decision Making
  • Six Hat’s Exercise
  • Thinking Outside the Box

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Innovation and Critical Thinking

COURSE AIMS

Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic.
  • Discuss the importance of creative and critical thinking.
  • Understand why some people are naturally creative, but also how everyone can develop their creativity.
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of their own work.
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace.
  • Recognise the difference between left and right brain thinking.
  • Get a roadmap for developing your critical thinking skills.
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques.
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity.
  • Define the logical approach to critical thinking and innovation.
  • Determine your preferred problem-solving style.
  • Identify and overcome barriers to critical thinking.

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation
  • Understand what innovation is and is not
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation
  • Generate innovations within the culture
  • Identify the innovation culture within your own organisation.

Where Do Other Types of Thinking Fit In?

    • Left- and Right-Brain Thinking

Whole-Brain Thinking

Recognising the differences between lateral and logical thinking

Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group
  • Recognise the elements that cause barriers
  • Create ideas to ‘drive out fear’
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations

Prioritise Implementation of Innovations

  • Use various quality tools to prioritise the implementation of the innovations such as multi-voting and priority evaluation
  • Prioritise the order to implement the innovations
  • Prioritise order to implement within each innovation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Building and Maintaining High Performance Teams

COURSE AIMS

For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision.

The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader.

WHO WILL BENEFIT FROM THE COURSE?

This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Describe the concept of a team, and its factors for success
  • Learn to identify the different types of teams and develop different strategies for leading them
  • Explain the phases of team development and define their characteristics
  • The stages of team development
  • Describe actions to take as a leader – and as a follower for each phase
  • Identify the different types of teams
  • Develop a range of teambuilding activities
  • Discuss the uses, benefits and disadvantages of these teambuilding activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team
  • Actions to do, and those to avoid, when encouraging teamwork

COURSE CONTENT

Defining a Team

  • What is a Team?
  • Factors Needed for Success
  • Characteristics of a High Performance Team
  • Different Types of Teams
  • Core Teambuilding Competencies

Leadership Fundamentals

  • Role Of Leader Is Team’s Success
  • Characteristics Of An Effective Leader
  • The Emotional Requirements of Being A Leader
  • Establishing Confidence and Trust with Your Employees
  • Dealing With Different Personalities
  • Using ‘Common Sense’ Motivating Factors
  • The Four Leadership Styles

Developing Leadership Strengths

  • Establishing Your Credibility as A Leader
  • Creating a Team Vision
  • Effective Delegation Skills.
  • Making Employees Accountable and Responsible
  • Identifying Strengths and Weaknesses of
    the Team
  • Basic Principles of Influencing Skills
  • SCARF Model

Improving Performance

  • Stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Recognising Your Role in Motivating
    Your Team
  • Understanding Motivation
  • Employee Development
  • Personality Profiling

The Process of Creating Trust

  • Conducting Baseline Measurements
  • Framing Trust In Economic Terms
  • Setting Trust Objectives
  • Implementing The Action Plan
  • Evaluating Success

Communication

  • Communication Skills
  • Barriers to Communication
  • Communication Styles – VAK
  • Active Listening and Questioning

The 7 C’s

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

Managing Conflict

  • What is Conflict?
  • Conflict versus Problem
  • Level of Conflict
  • Conflict Management Style
  • Conflict Resolution

Solving Problems and Making Decisions as a Team

  • The Six Thinking Hats
  • Encouraging Brainstorming
  • Building Consensus

Teambuilding Activities

  • The Benefits and Disadvantages
  • Teambuilding Activities That Won’t Make People Cringe
  • Choosing a Location for Teambuilding

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Primavera P6

Courses Description

Objectives

· Course provides hands-on training for Primavera Enterprise 6.0 to improve the competency of project management practitioners and for those who want to embark on the world of project management, whether to assess the benefits of the project-driven organization or to develop new skills, and is considering a foundation milestone in stepping towards advancement.

· Learn fundamentals of project management.

· Learn how today available tool can be uses to effectively manage projects data and provide visibility for important project performance data.

· Learn how to use project management techniques to plan, organize, control, document and close out their projects successfully and with minimum risk.

Who will benefit

· New graduates who wish a dynamic career in project management.

· Personnel whose responsibilities include managing as well as supporting projects.

· Technical /engineering people moving into a project management/team leadership role.

Any individuals whose responsibilities include supporting projects, such as personnel in the back office and in administrative support areas; marketers; and sales.

Course Detail

Creating A Project Plan

· Understanding Planning and Scheduling Software Enterprise Project Management

· Understanding Your Project Planning Without Resources Creating Projects

· Defining the Calendars

· Defining the Project Breakdown Structures Adding Activities

· Adding the Logic Links Constraints

· Scheduling the Project

· Formatting the Display – Layouts and Filters Printing and Reports

· Issuing the Plan

· Setting the Baseline Tracking Progress

· Creating and Using Resources Creating and Using Roles

· The Relationship Between Resources and Roles Activity

· Budgets

· Statusing Projects with Resources

· Tools and Techniques for Scheduling

· The Balance Between the Number of Activities and Resources

Creating A New

· File Types

· Enterprise Project Structure (EPS) Creating a Blank Project

· Copy an Existing Project

· Setting Up a New Project and EPS Nodes Project Dates

· Saving Additional Project and EPS Information – Notebook Topics

Defining Calendar

· Accessing Global and Project Calendars

· Assigning the Project Default Project Calendar Creating a New Calendar

· Copying Calendars Renaming a Calendar Deleting a Calendar Resource Calendars

· Editing Calendar Working Days of an Existing Calendar Adjusting Working Hours

· Editing Calendar Weekly Hours

· Editing Selected Days Working Hours Editing Detailed Work Hours/Day

· Inherit Holidays and Exceptions from a Global Calendar Calculation of Summary Durations

Creating WBS

· Opening and Navigating the WBS Workspace

· Creating and Deleting a WBS Node

· WBS Node Separator

· Breakdown Structure Lower Pane Details WBS Categories

Adding Activities & Organizing Under The WBS

· Calendar

· Auto-numbering Defaults Adding New Activities

· Copying Activities in Primavera Version Copying Activities from other Programs Elapsed Durations

· Finding the Bars in the Gantt Chart

· Activity Information – Bottom Layout

· Assigning Calendars to Activities

· Assigning a Calendar Using General tab of the Bottom Layout Form

· Assigning a Calendar Using a Column

· Undo

· Assigning Activities to a WBS Node Reordering or Sorting Activities

· Summarizing Activities Using WBS

Printing

· Print Preview Page Setup

· Page Tab

· Margins Tab

· Header and Footer Tabs Options Tab

· Print Form

· Print Setup Form

Formatting the Display

· Formatting in the Project Workspace

· Formatting Columns

· Selecting the Columns to be Displayed

· Setting the Order of the Columns from Left to Right on the Screen Adjusting the Width of Columns

· Editing the Column Description and Alignment

· Formatting the Bars

· Formatting Activity Bars Bar Style Tab

· Bar Settings Tab Bar Labels Tab

· Bar Chart Options Form

· Format Fonts and Font Colors Format Colors

· Format Timescale

· Moving and Rescaling the Timescale Format

· Timescale Command

· Gantt Chart Curtains

Adding Relationships

· Understanding Relationships Understanding Lags and Leads

· Displaying the Relationships on the Bar Chart Adding and Removing Relationships

· Graphically Adding a Relationship

·Adding and Deleting Relationships with the Activity Details Form Chain Linking

· Using the Command Toolbar Buttons to Assign Relationships Dissolving Activities

· Circular Relationships Scheduling the Project

· Critical Activities Definition

Activity Network View

· Viewing a Project Using the Activity Network View

· Adding, Deleting and Dissolving Activities in the Activity Network View Adding, Editing and Deleting Relationships

·Graphically Adding a Relationship.

· Using the Activity Details Form

· Formatting the Activity Boxes

·Reorganizing the Activity Network

Constraints

· Assigning Constraints

· Number of Constraints per Activity

· Setting a Primary Constraint Using the Activity Details Form

· Setting a Secondary Constraint Using the Activity Details Form Setting Constraints Using Columns

· Typing in a Start Date

· Project Must Finish By Date Activity Notebook

· Creating Notebook Topics Adding Notes

Filters

· Understanding Filters Applying a Filter

· Filters Form

· Applying a Single Filter

· Applying a Combination Filter Creating a New Filter

· Modifying a Filter

· One Parameter Filter Two Parameter Filter

Group, Sorts & Layouts

· Group and Sort Activities Show Grand Totals

· Show Summaries Only Group By Options

· Sorting

· Reorganize Automatically

· Group and Sort Projects at Enterprise Level Understanding Layouts

· Applying an Existing Layout Creating a New Layout

· Editing a Layout Layout Types

· Changing Layout Types in Panes Layout Types

· Gantt Chart

· Activity Details Activity Table

· Activity Network Trace Logic

· Copying a Layout To and From Another Database

Tracking Progress

Setting the Baseline Saving a Baseline

· Deleting a Baseline

· Restoring a Baseline to the Database as an Active Project Setting the Baseline Project

· Update Baselines

· Displaying the Baseline Data

· Practical Methods of Recording Progress Understanding the Concepts

· Summary Bars Progress Calculation Understanding the Current Data Date Updating the Schedule

· Updating Activities Using the Status Tab of the Details Form Updating Activities Using Columns

· Progress Spotlight

· Highlighting Activities for Updating by Dragging the Data Date

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Negotiating, Drafting & Understanding Contracts

Why Choose this Course?

This course covers the three stages of contracting; negotiating the ‘deal’; documenting that deal in a robust, but practical way: and managing the performance of the contract itself.  This course will help participants to have an awareness of practices in other areas and other industries, which can add significant value to their own situations. Moreover, the course will also give an opportunity to consider matters from the perspective of the other party to a contract.

This course will feature:

  • Gaining a broad understanding of contracts and your ability to use them to protect your organisation
  • Examining the latest techniques required in order for you to consider and negotiate contracts with confidence
  • Considering principles widely used in international contracting, isk allocation and dispute management in contractual disputes
  • Practical tips for business professionals to deal with the consequences of non-performance
  • Analysing the mechanics of contracting in the English language

 

What are the Goals?

By the end of this course, participants will be able to:

  • Understand the need to negotiate the “deal” before structuring the contract documentation.
  • Utilise the tools & techniques to assist in such negotiations & enhance the efficient management of contract.
  • Assess  the drafting and modification of specific contract clauses, using real examples.
  • Introduce some of the differences in approach in different jurisdictions.
  • Examine ways to avoid disputes, or to manage them successfully.

 

Who is this Course for?

This course will benefit all levels of personnel engaged in contract management, negotiation, procurement, operations, and disputes. This course is suitable to a wide range of contracts professionals but will greatly benefit:

  • Contract Administrators, Contract Professionals and Project Coordinators
  • Supply officers, Buyers, Purchasing & Procurement Professionals
  • Project, Construction, Cost and Quantity Professionals
  • Claims Personnel, including legal Advisers
  • Contracts Managers
  • Those new to the function, preparing for a major project, or experienced professionals looking for a refresher

Course Content

What is the “deal” Behind the Contract, and How do you get there?

  • What constitutes a contract: form, ingredients and basic structure
  • The context of commercial arrangements
  • Innovative commercial solutions (e.g. Partnering, “BOOT” contracts etc)
  • Relationship between negotiation and contract drafting
  • Closing a deal – Authority to sign and agency principles
  • Formalities to finalise the contract

Negotiating and Drafting Contracts

  • Negotiating Principles in Contracting
  • Negotiating in difficult and complex situations
  • Structuring complex documents – the hierarchy of terms
  • Using and modifying standard forms
  • Precedent in international contracting
  • Dealing with contract qualifications and amendments

Drafting Specific Clauses

  • Operative provisions and performance obligations
  • Title, Risk and Payment provision
  • Contract variations: transfer of rights, amendment and the scope of work
  • Termination, suspension and remedies for default
  • Limitation and exclusion of liability, force majeure and waiver
  • Law of the contract and dispute resolution

Effective Contracts Management

  • Risk assessment and management
  • Assignment of responsibilities and kick-off meetings: setting and managing expectations
  • Dealing with defaults, delay and disruption
  • Managing claims
  • Payment issues – including international trade
  • Lessons learned

Dealing with Disputes

  • Recognising potential problems and dealing with issues as they arise
  • Legal rights and commercial outcomes distinguished
  • Negotiation structures for internal dispute resolution
  • External dispute resolution – Litigation and Arbitration
  • Modern alternatives in dispute resolution – Adjudication, Expert Determination, and Mediation
  • Overview of seminar, and final question session

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Senior Secretaries and Personal Assistants’ Programme

Who should attend?

  • This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives

  • To provide high standards of modern office practices and methods
  • To enhance managerial capabilities and career growth
  • To manage the work environment to fulfil both organisational success and individual performance
  • To be able to communicate effectively, handling challenges and duties professionally with confidence

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Emcee Training – Becoming an Effective Master of Ceremonies

Is it really necessary to attend an emcee training program if you want to become an effective Master of Ceremonies? Many believe as long as one has some prior experience in public speaking, it is all it takes for him to become an effective Master of Ceremonies.

The truth is – to become a good Emcee, it takes more than just possessing good public speaking skills. Undeniably, good content is a must in most events. However, packaging the content together, making it flow and ensuring that the audience are informed and entertained are the some of the many responsibilities of a good Emcee.

Emcee Training Program Objective

The key objectives of this programme are to develop confidence and assertiveness in the role of a emcee. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an emcee.

Course Outline

The Role of Master Ceremonies

  • Welcome speech
  • Introduce speakers
  • Explain programmes
  • Memorable conclusion
  • Be there early
  • Understand stage management
  • Act like a genial host
  • Be totally familiar with the occasion
  • Familiar with the protocol

The Art of Toasting

  • Learn the fine art of Toasting
  • When to propose a Toast
  • Respose to a Toast
  • Different Toasts for different occasions
  • Memorise the scripts of Toast

What Not to Do or Say As an Emcee

  • You are not the star of the show
  • Keep your comment short and sweet
  • Don’t read from a sheet of paper
  • Don’t try to sell the event or appraise it
  • Don’t be eating, drinking, smoking when you are speaking
  • Don’t give lengthy introductions
  • Don’t play favouritism
  • Know exactly what to say and what not to say

Presentation and Perception

  • Understand the stage presence
  • Understand stage management
  • Body Language
  • Fight the terror of stage fear

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Human Resource (HR) Management Skills

Who Should Attend?

This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions.

About The Programme

Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, and Reward.

The programme is highly practical with delegates involved in group activities, role-plays and exercises to develop and enhance their skills.

Course Objectives

  • To understand the different roles and responsibilities of Human Resource Managers
  • To become conversant with resourcing and the recruitment and selection process, and to practise the skills required for effective interviewing
  • To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, motivation and decision making
  • To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
  • To examine employee learning and development, in order to plan and implement learning and development activities
  • To understand the importance of a Reward Management Framework
  • To develop the skills needed to conduct appraisals within a Performance Management System
  • To become familiar with the importance of effective policies and procedures for employees

 

What You Will Gain

  • A clear understanding of the management and interpersonal skills required to effectively perform the HR function
  • The ability to develop skills such as planning, decision making, interviewing, coaching, and counselling
  • Exposure to all the aspects of current HR best practices

 

Programme Content

  • Human Resources Management
    > Investment In Human Capital
    > The Strategic Importance Of HR
    > The HR Audit
    > HR Reporting
  • Planning & Organizing Effectively
    > The HR Business Plan
    > The Planning Process
    > Talent Management In Light Of Planning
  • Recruitment & Selection
    > Analysing The Recruitment & Selection Process
  • Job Descriptions, Competencies & Person Specifications
    > Writing Job Descriptions
    > Key / Core Competencies
    > How To Decide On Appropriate Competencies
    > Writing Person Specifications
  • Talent Management
  • Communicating Effectively
    > The Process Of Communication
    > Skills Of Communication
    > Asking Relevant and Effective Questions
    > Active Listening
  • The Recruitment Process
    > Sources Of Recruitment
    > The Screening Process
    > The Interview & Selection Process
    > Interview Role-Plays
    > Post-Interview Procedures & Follow-Up
    > Using Psychometric Tests & Assessment Centres
  • Behavioural Styles
    > Recognising Behavioural Styles
    > Being Assertive
    > Assertiveness In Practice
  • Effective Coaching & Counselling
    > Preparing For A Coaching Or Counselling Session
    > Conducting The Session
    > Guidelines For Getting Feedback
    > Coaching & Counselling Role-Plays
  • Dealing With Disciplinary Issues
    > The Importance Of Policies & Procedures
    > Managing A Disciplinary Matter
    > Conducting A Disciplinary Interview
    > Deciding Upon & Implementing Disciplinary Action
    > Holding An Appeal
  • Motivation And Employee Engagement
    > Theories On Motivation & Employee Engagement
  • Reward
  • Employee Appraisals
    > Preparation For An Appraisal
    > The Appraisal Interview
    > The Follow-Up
    > Appraisal Role-Plays
  • Developing An Employee Learning And Development (L&D) Plan
    > Learning Needs Analysis Process
    > Providing Effective Training
  • Effective Decision Making
    > Decision Making In Practice

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Train The Trainer – Group Training Techniques

Who Should Attend?

This programme is intended for people new to training, or those with no formal knowledge about the design and delivery of training programmes. The course content focuses on the professional delivery of training to small groups in the workplace, rather than on one-to-one training skills.

About The Programme

Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delivering top quality ‘on-the-job’ and ‘off-the-job’ training to meet organizational needs, is an essential skill for companies and organizations. This programme will also prove valuable to In-Company Trainers wanting to improve and update their training skills.

Course Objectives

  • To understand learning styles, and to examine techniques which will enhance the learning process
  • To design training material for a group training session to meet specified needs
  • To gain knowledge, skills, and practical tools to deliver effective training, using group facilitation techniques
  • To improve your group training techniques, by focusing on effective communication behaviours
  • To evaluate your training sessions for reaction, learning, changing behaviour, and ultimately contributing value to the organization
  • To enhance your performance, through practice sessions, with Trainer and DVD review with feedback

What You Will Gain

  • A clear understanding of the meaning and value of ‘effective training’
  • Certain tools / techniques to assist with your training delivery, so you can make an immediate start when you return to work
  • The opportunity to design, practise and evaluate training sessions in a supportive and challenging environment
  • A comprehensive knowledge of group training and practical skills, which will give you confidence in your ability to help people learn and develop

Programme Content

DAY ONE

  • Good And Bad Training Experiences
  • Skills Needed To Be A Good Trainer
  • Training Effectiveness
  • A Systematic Approach To Training
  • Identifying Training Needs
  • What Is Training Needs Analysis
  • How People Learn
  • The Main Ways Of Learning
  • The Importance Of Effective Communication
  • Use Of Questions In Training
  • Giving And Receiving Feedback
  • Individual Presentations

DAY TWO

  • Designing Training
  • Effective Openings
  • Writing Clear Training Objectives
  • Group Dynamics
  • Dealing With Problem Participants
  • Group Training Techniques
  • Activity-Based Learning
  • Media Varieties And Types
  • Training Evaluation
  • How Effective Is Your Training?
  • Assessment Tools And Vehicles
  • Kirkpatrick’s Levels Of Training Effectiveness
  • Preparation For Day Three

DAY THREE

  • Interactive Training Sessions Within The Group
  • Stop – Start – Continue – What Needs To Be Changed?
  • Transfer Of Learning To The Workplace
  • Action Planning

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .