Performance Management Training

The Performance Management Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.

Course Benefits

  • Understand the value of Performance Management to their organisations and staff and be fully conversant with appraisal processes.
  • Conduct effective appraisal meetings by inspiring, engaging and developing their staff to deliver higher levels of performance.
  • Set and write SMART objectives for themselves and their direct reports.
  • Identify suitable KPIs for their staff and manage these KPIs.
  • Understand and use Behavioural Competencies to evaluate the relevant behaviours for their employees.
  • Objectively measure performance using established rating systems
  • Set Individual Development Plans.

Who Should Attend

The “Open” Performance Management Training Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.

Course Outline

  • Performance Management System
    • What is performance management?
    • Benefits of PMS seeing it from the perspective of the organisation, line managers and employees.
    • Measurable criteria, perspectives/ competencies and staff development.
    • PMS Cycle and stages.
    • Ratings and evidence and how to evaluate objectively.
  • Conducting effective performance appraisal meetings
    • Planning and preparing for a performance appraisal meeting.
    • Structuring an effective appraisal meeting – agenda.
    • Conducting effective performance appraisal meetings.
    • Giving and receiving Feedback.
    • Appraisal techniques – praising, criticising, questioning, listening and summarising.
    • Appraising difficult employees.
    • Dos and don’ts and common errors.
    • Monitoring and reviewing – the talent matrix.
    • Identifying training and development needs and writing IDPs.
  • Setting Objectives
    • Why set objectives – benefits.
    • Vision, mission, strategic objectives – cascading down to employees.
    • Determining the ‘content’ and ‘format’ of objectives.
    • Setting individual SMART/ SMARTER objectives.
    • Key Performance Indicators and measuring KPIs.
    • Linking KPIs to Key Result Areas.
    • Achieving objectives through action plans.
  • Competency Framework
    • The Behavioural Competency Framework and its application to performance enhancement.
    • Measuring behavioural indicators and assigning proficiency levels.
    • Assessing performance against job-related behavioural competencies.

 

 

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
  • Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Breaks (Public Training)
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Distributed Control System (DCS) – Selection, Operation and Maintenance

Objectives:
 By the end of this course the participants will gain the following;
  • •Know the historical background of DCS.
  • •Learn the local control unit architecture.
  • •Know the basic elements of a Microprocessor-Based Controller.
  • •Know the local control unit languages.
  • •Study and know the communication protocol facilities.
  • •Know the operator interface.
  • •Know the display units layout.
  • •Know the principles of protection and relaying system
  • •Know how to management the input output data for control and protection.
  • •Study the design considerations for operator input.
  • •Application of system design issues in electrical and industrial systems.
Who should attend:
The course is designed to electrical engineers and highly qualified technicians whom concerning with DCS control and protection systems operation, selection and maintenance. Those are working in electrical power and industrial processing control systems such as:
  • • Electrical power grids and electrical generation plants,
  • • Environmental control systems,
  • • Traffic signals,
  • • Radio signals,
  • • Water management systems,
  • • Oil refining plants,
  • • Chemical plants
  • • Sensor networks

Courses Outline

1. General Introduction To Electrical Plant
• Power plants
• Turbines
• Generators
• Transformers
• Transmission lines
• Distribution lines
• Voltage level and standard
• Frequency standard
• Generator layout
• Transmission layout
• Distribution layout
2. Evolution of Distributed Control Systems
• Introduction
• Historical Background
3. Digital Processing Principles and Microcomputer Interfacing
•Introduction
•Microprocessor systems
•Microcomputers
•Microprocessors
•Program memory
•Input output
•Software
•Languages
•Case study
4. Local Control Unit Architecture
•Introduction
•Local control unit (LCU)
•Low-level human interface (LLHI)
•Data input/output unit (DI/OU)
•High-level human interface (HLHI)
•High-level computing device (HLCD
•Computer interface device (CID)
•Shared communication facilities
•Case study

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
  • Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Breaks (Public Training)
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training Recruitment and Retention from A-Z Course

Description

Essential for anyone looking to hire the right person and retain them in their business, this course will provide you with the practical skills and techniques to manage the recruitment process from start to finish. You’ll learn how to identify the key job requirements and write a good job description, how and where to source suitable candidates, and how to manage the advertising process. You’ll discover how to interview candidates effectively and enhance your probing, listening and rapport-building skills in order to develop a greater understanding of candidates’ motivations, strengths and weaknesses. We’ll also cover how to ‘sell’ the role, take effective references, manage offers and counter-offers, induct and retain new employees, and effectively manage the expectations of different generations in your workforce.

Course Outcomes

By the end of this course, participants should be able to:

  1. Identify the key job requirements and write a good job description
  2. Source the best candidates
  3. Write adverts that candidates respond to and then to manage the process
  4. Effectively interview candidates
  5. Apply Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses
  6. Know how to sell the role effectively
  7. Manage the offer process
  8. Understand how to induct employees, retain them and managing the expectations of different generations.

Course Content

How to identify the key job requirements and write a good job description

  • Defining job duties and expectations
  • Observing and interviewing job incumbent
  • Developing competency requirements for job
  • Writing the job description
  • Why a good job description is key
  • Buy-in from all stake-holders and a recruiting strategy

How to source the best candidates

  • Covering all the key sources and in particular the internet, press, referrals and networking
  • The impact of the internet
  • Current trends in the US and whether they will translate to Australia
  • The changing demographics and what that means for candidate sourcing
  • What motivates people to move roles
  • How to position your business to recruit the best and be ahead of your competition

Writing adverts that candidates respond to and then to manage the process

  • How to write adverts that candidates will respond to both press and online
  • The importance of a “tight” and well thought out job brief
  • Running the recruitment process from start to finish
  • Managing the offer process and dealing with counter offers

How to effectively interview candidates

  • How to run an interview – this will involve learning a good interview process and then role playing it
  • Questioning and screening techniques that will eliminate unsuitable candidates early in the process
  • Asking the right questions

Listening and rapport building skills to gain a clear understanding of candidates motivations, strengths and weaknesses

  • Techniques to build rapport and to listen effectively
  • Effective reference checking
  • What makes a good candidate
  • The importance of caring for candidates

How to sell the role effectively

  • Managing a smooth recruitment process from the candidates perspective
  • The importance of cultural fit and how to get it right
  • How to ‘sell’ the role and get the candidate across the line – it’s easier than you might think

Managing the offer process

  • Making the job offer
  • Pre-empting and handling counter offers

Inducting new employees, retaining them and managing the expectations of different generations

  • How to ensure new employees settle in well
  • How to keep your new recruits happy and challenged
  • How to retain your longer serving staff
  • What the different generations look for
  • The importance of flexibility and what does it mean
  • Examples of what some companies are doing to retain their staff

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
  • Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Breaks (Public Training)
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

Customer Loyalty through CRM

Training Customer Loyalty through CRM

Sebuah bisnis dimana pelanggan menjadi faktor utama untuk memenangkan persaingan tetap menjadi sebuah hal imperatif. Beberapa program dalam membangun jaringan pelanggan dan mengikat mereka ke dalam loyalitas penggunaan produk/jasa dibandingkan kompetitor sejenis terus dilakukan oleh perusahaan sekarang ini.

Materi pembelajaran ini memberikan arah proses dan alat bantu yang dapat diterapkan dalam meningkatkan loyalitas pelanggan. Contoh kasus-kasus dari para pemimpin pasar di beberapa industri yang berbeda, baik lokal maupun internasional, yang telah berhasil mengimplementasikan program-program CRM disajikan secara aplikatif dan dalam kerangka manajemen terkini (best practices). Begitu juga dengan contoh program aplikasi IT pendukung turut disajikan untuk memberikan pemahaman menyeluruh kepada para peserta.

Tujuan dan Manfaat Pelatihan:

  • Menelusuri konsep-konsep pemasaran terkini (best practices in marketing) secara integratif dikaitkan dengan aplikasinya, terutama dalam aspek pengelolaan pelanggan
  • Mengetahui lebih banyak contoh kasus pemasaran dari perusahaan-perusahaan yang telah berhasil mengaplikasikan program-program CRM dalam strategi kompetisi bisnis mereka
  • Memahami aspek-aspek utama yang mendorong berhasilnya program CRM

Apa yang akan Anda Pelajari:

  1. Relationship Marketing Builds Strong Products
    • CRM membantu mengenal pelanggan lebih jauh dalam aspek multi dimensional
    • Database pelanggan sebagai dasar pengenalan pelanggan dan awal dari pembentukan CRM yang solid
    • Integrasi beberapa fungsi internal terkait dalam perusahaan membantu kesuksesan penerapan CRM
  2. Customer Touch Point
    • Mengelola seluruh titik ‘touch points’ secara kesatuan dalam memaksimalkan kepuasan pelanggan
    • Menyelaraskan strategi organisasi dengan pelaksanaan program CRM
    • Menggerakkan setiap titik pelayanan dalam menciptakan nilai tambah bagi pelanggan
  3. Facilitating CRM with IT Application
    • Perkembangan teknologi telah membantu penerapan program CRM ke arah yang lebih efisien dan efektif
    • Faktor-faktor keberhasilan dan juga kegagalan dalam pengimplementasian aplikasi IT dalam CRM
    • Pemakaian program aplikasi IT dalam penerapan CRM

 

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

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