This course will help you increase your motivation and confidence through understanding the principles and best practices of office management. Delegates will learn to prioritise, plan, and solve problems to get the work done on time, and to have continuous productivity improvement.
Delegates will learn to communicate confidently in meetings and manage difficult behaviours. Also, self-management skills will be gained which will help cope with stress, keep a ‘can do’ positive attitude, and enjoy work each day. Finally, to manage an office effectively,one needs to manage oneself, manage your time, tasks, and others in order to achieve maximum success.
This course will feature:
- Prioritising your daily responsibilities to achieve maximum output and success
- Streamlining your work practices and office environment
- Communicating effectively and assertively at all levels
- Understanding yourself and others thereby improving interactions and relationships
- Techniques to help you think creatively, solve problems, plan, and make decisions
By the end of this course, participants will be able to:
- Prioritise and cope with multiple tasks without missing deadlines
- Think like a Manager – planning, making decisions and solving problems
- Manage their thoughts and feelings to improve self-confidence and self-empowerment
- Communicate effectively and assertively at all levels and in all situations
- Manage paperwork, diaries, meetings, presentations, and phones more effectively
Taking Control of your Work Life
- Understanding and clarifying purpose, vision and mission
- The secret to working smarter rather than harder
- Controlling, prioritising and organising your work
- Streamlining your office systems and getting your paperwork under control
- Making your office user friendly and efficient
Essential Administrative Skills
- Harnessing the power of the mind – through Mind Mapping Techniques
- Managing larger projects to meet deadlines
- Planning skills – using a ‘Gannt’ chart to chart work progress
- Problem solving and decision making techniques
- Decision Making tools
Vital Communication Skills
- Different styles of communication
- Learning to be more assertive
- Win-win conflict resolution
- Understanding and using body language
- Understanding different personality types and how to deal with them
Developing as a Professional
- Listening skills – seeking to understand before being understood
- Creating a professional image
- Leadership skills
- How to make presentations with confidence and power
- Learn the essentials of planning a presentation
Self-Empowerment and Self-Management
- Understanding stress and learning coping skills
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami
- Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
- Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
- Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
Lokasi Training Pilihan : di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya (dengan harga dan minimal kuota yang berbeda).