Training Administrative Support


This programme is intended for employees in administrative support positions/ Administrative assistants/ Administrative personnel, as well as individuals who want to refresh their administrative skills


By the end of this programme, the participants will be able to:

  • Gain the knowledge and skills required to describe the roles and responsibilities of administrative support staff.
  • Identify the skills and personal qualities necessary for success as an administrative support professional
  • Recognize how to plan and schedule meetings
  • Managing your time, priorities and workload
  • Creating effective administrative systems
  • Communicating face to face with confidence
  • Executing common administrative support tasks


Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.


  • The Value And Importance Of One’s Administrative Role
  • Administrative Staff Characteristics
  • Qualities And Values
  • Important Skills To Have
  • Getting Organized
  • Dealing With E-Mail
  • Managing Electronic Files
  • Keeping Track Of The Paper Trail
  • Making The Most Of Voice Mail
  • Keeping Your Workspace Organized
  • Using A To-Do Book
  • The Extra Mile: Adding Project Management Techniques To Your Toolbox
  • Managing Time
  • Managing Your Time
  • Keeping Others On Track
  • Maintaining Schedules
  • Getting It All Done On Time
  • Prioritizing
  • The Secret To Staying On Track
  • Goal Setting
  • Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
  • Verbal Communication Skills
  • Listening And Hearing: They Aren’t The Same Thing
  • Asking Questions
  • Communicating With Power
  • Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send To Others
  • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • The Team Of Two
  • Working With Your Manager
  • The Importance Of Knowing Yourself And Your Manager: A Key Asset For A Healthy And Productive Work Relationship
  • What To Do In Sticky Situations
  • Taking Care Of Yourself
  • Stress Management
  • Dealing With A Heavy Workload


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .