Training Business Etiquette

Etiquette Training is one of our most highly sought after programs as the multi-national companies that lack of knowledge of global professional etiquette can have disastrous results on customer relationships. Our etiquette training is very effective as the trainers have worked in various cultures and have experienced different business cultures themselves.

Our Business Etiquette Training program focuses on presenting oneself with finesse and making others comfortable in a business setting. This program also has a component of Personal Grooming that is targeted at young professionals who are just entering a business environment.

Professional Etiquette

Business Etiquette Training Program that focuses on the following areas

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance
  • Using powerful body language
  • Using the right speech and tone of voice
  • Meeting / Conference Call/ Chat Etiquette
  • Business telephone etiquette
  • Business Email Writing

Corporate Etiquette Training

Greater awareness of grooming and etiquette skills will help you to increase your poise and confidence. This will significantly change the impact that you have in any formal, professional and social situations.

The Benefits are

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance


Training Topics

  • Social Graces, Etiquette and Body language

Making a Great First Impression

  • How to present yourself to people
  • How to make proper introductions, Paying & Receiving Compliments, Small Talk & Networking
  • Developing Your Professional and Personal Image
  • Managing Different Personalities

Greeting and Introductions

  • Greeting Components
  • The Protocol of Shaking Hands
  • Introductions
  • Introductory Scenarios
  • Addressing Individuals

Body Language

  • Understanding body language and its significant role in communication

Etiquette of Dressing

  • The do’s and don’t in dressing
  • Understand various dress codes for different occasions
  • Clothes and Corporate Culture
  • Personal Props and Accessories for Men and Women

Cell Phone Etiquette

Business Card Etiquette

Behavior outside the workplace

  • Office parties
  • Client invitations
  • Entertaining customers
  • In the pub after work

International Business Protocol

  • Corporate Protocol
  • Languages
  • Dress Codes
  • Forms of Address
  • Greetings
  • Social Situations
  • Dining Do’s & Don’ts
  • Tipping
  • Gift Giving

Multi-cultural Challenges

  • Multi-cultural Etiquette
  • Examples of Cultural Insensitivity
  • Cultural Differences and their Effects on Business Etiquette

E-Mail Etiquette

  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages
  • Organizing the different parts of an email:
Greeting Enclosures
Closing CC & BCC
Subject Line Screen Appearance
Spacing Font
Replying Flaming

Training Methodology

  • PowerPoint Presentation
  • Role Plays
  • Games and Group Activities


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.