Training Interpersonal Communication Skills

Interpersonal Communication Skills Training Course Introduction: Upholding positive interpersonal communication skills and business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment. Learn to overcome workplace obstacles by strategically applying interpersonal communication skills to persuade and negotiate your way to positive results. You will develop your assertiveness and influencing skills to build better work relationships and move ahead. Course Objectives: By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Develop skills learn from case study, video and exercises Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner. Who Should Attend? Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job. Course Outline: How People...
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Pelatihan Tata Kelola Kantor, Dokumen Surat dan Inventaris Perusahaan

Training Tata Kelola Kantor, Dokumen Surat dan Inventaris Perusahaan DESKRIPSI Dalam sebuah perusahaan/instansi/lembaga memiliki berbagai manajemen. Salah satunya adalah manajemen tentang kearsipan atau tata kelola tentang dokumen. Manajemen kantor dan arsip merupakan hal keseharian yang bila tidak dikelola dengan baik dapat berubah menjadi masalah besar. Manajemen kantor dan arsip bermula dari pemilihan suatu sistem dasar, idealnya didasarkan oleh Sistem 5S (lean office) yang pada prakteknya disesuaikan sesuai kebutuhan. Selanjutnya pengelolaan arsip dan aset, dalam hal ini mencakup “master book” lokasi aset, status aset, penomoran aset, memiliki kesamaan dengan pengelolaan arsip. Hal yang dibedakan adalah pada manajemen arsip dilakukan pula manajemen korespondensi. Pelatihan ini dirancang bagi mereka yang bertanggung jawab mengelola kantor, baik sebagai office manager, GA, officer, maupun sekretaris sehingga dapat mengantisipasi dan menyesuaikan diri dengan lingkungan bisnis global yang penuh tuntutan, sesuai standar kompetensi dalam mengelola kantor, aset, arsip dan waktu (time management) agar mampu meningkatkan efektifitas, efisiensi & profesionalitas kerja. PESERTA Para pengelola kantor, baik sebagai office manager, GA Officer, maupun sekretaris, dan siapa saja yang ingin ahli dibidang...
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Accomplished Office Administrator Training

Introduction This course will help you increase your motivation and confidence through understanding the principles and best practices of office management. Delegates will learn to prioritise, plan, and solve problems to get the work done on time, and to have continuous productivity improvement. Delegates will learn to communicate confidently in meetings and manage difficult behaviours.  Also, self-management skills will be gained which will help cope with stress, keep a ‘can do’ positive attitude, and enjoy work each day. Finally, to manage an office effectively,one needs to manage oneself, manage your time, tasks, and others in order to achieve maximum success. This course will feature: Prioritising your daily responsibilities to achieve maximum output and success Streamlining your work practices and office environment Communicating effectively and assertively at all levels Understanding yourself and others thereby improving interactions and relationships Techniques to help you think creatively, solve problems, plan, and make decisions objectives By the end of this course, participants will be able to: Prioritise and cope with...
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Performance Management Training

The Performance Management Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers. Course Benefits Understand the value of Performance Management to their organisations and staff and be fully conversant with appraisal processes. Conduct effective appraisal meetings by inspiring, engaging and developing their staff to deliver higher levels of performance. Set and write SMART objectives for themselves and their direct reports. Identify suitable KPIs for their staff and manage these KPIs. Understand and use Behavioural Competencies to evaluate the relevant behaviours for their employees. Objectively measure performance using established rating systems Set Individual Development Plans. Who Should Attend The “Open” Performance Management Training Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those...
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Training Creative Problem Solving & Decision Making Techniques

Course Overview The ability to identify the real cause of problems at work and to make the appropriate   decisions to solve them effectively is the fundamental excellence of every successful     leader. For the untrained, dealing with problems can be similar to being lost.  They don’t know where they are and this hinders the progress in organizations.  A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed.  Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse. This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in   developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving...
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Administrative Assistant Training

Training Administrative Assistant COURSE DESCRIPTION The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:   OBJECTIVES:  To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator. You will Learn how to: Develop and effective communication strategy with your boss and gain respect from other employees Apply techniques for solving day to day administrative problems Conduct efficient, effective meetings Develop necessary business manual and records management processes Demonstrate leadership and teamwork skills Enhance your personal performance within your organization Understand what your organization requires from you to increase your value Realize how to develop your career Project the right corporate image Develop your stress management techniques Build your confidence and learn how to delegate without creating an atmosphere Discover...
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Understanding Diversity

Deskripsi Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, dua masalah umum tentang keragaman adalah budaya organisasional bermusuhan dengan yang dirasakan pekerja dan masalah stereotip. Banyak masalah mengenai budaya organisasi yang dirasa bermusuhan datang dari sebagian orang yang dilindungi oleh undang-undang. Masalah ini bisa diatasi dengan melakukan usaha untuk menciptakan budaya yang bersifat memihak dan tidak merugikan orang/kelompok lain. Masalah lain timbul karena streotip – penyebarann berita yang negatif – didasarkan pengalaman masa lalu sekelompok orang dan berusaha mempengaruhi orang lain. Akibat dari masalah-masalah diatas adalah terbatasnya dan sedikitnya terjalin interaksi yang akan merugikan jangka panjang. Pelatihan ini akan memberikan pemahaman mengenai understanding diversity serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.    Tujuan Setelah mengikuti pelatihan...
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Training Senior Secretaries and Personal Assistants’ Programme

Who should attend? This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties. Learning objectives To provide high standards of modern office practices and methods To enhance managerial capabilities and career growth To manage the work environment to fulfil both organisational success and individual performance To be able to communicate effectively, handling challenges and duties professionally with confidence Course content Office organisation Practical solution focused management skills How to support good workflow in the office for employee productivity How to manage the day-to-day running of the office Dealing with suppliers and developing good buying relationships Arranging meetings and taking minutes Best practice for handling meetings The role of teams and teambuilding Taking accurate minutes and following up Arranging the environment for best meeting atmosphere Event management Planning, arranging and monitoring events Coordination and facilitation skills How to manage different suppliers to deliver a successful event Managing...
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Training Event Management

COURSE AIMS The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities. The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation. WHO WILL BENEFIT FROM THE COURSE? This course is designed for event organisers who wish to learn practical techniques for successful event management. WHAT WILL YOU GAIN FROM THIS COURSE? A knowledge and understanding of what an ‘event’ is A knowledge and understanding of the process of event management Skills in how to conduct a stakeholder analysis A knowledge and understanding of risk and hazards Skills in how to conduct a risk assessment Skills in exploring opportunities for the event Basic management skills Skills in how to use planning tools Organisational skills A knowledge...
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Innovation and Critical Thinking Training

COURSE AIMS Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve. WHAT WILL YOU GAIN FROM THIS COURSE? Define critical thinking, reasoning, and logic Discuss the importance of creative and critical thinking Understand why some people are naturally creative, but also how everyone can develop their creativity Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems Apply the methods and tools to generate ideas for improving areas of their own work Explore how to use creative imaginations and mark real advancement. Understand critical thinking and innovation as it pertains to the workplace Recognise the difference between left and right brain thinking Get a roadmap for...
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Customer Complaint Handling Training

COURSE DESCRIPTION For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact. Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive. Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course. Customer Complaint Handling Training Course – Course Aims This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively. Customer Complaint Handling Training Course Objectives By the end of the session, attendees will: Understand what...
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Training Effective Planning and Organising

COURSE AIMS When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life. The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers. WHO WILL BENEFIT FROM THE COURSE? Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career. WHAT WILL YOU GAIN FROM THIS COURSE? Be able to define what is planning Understand planning components The main stages of planning Examine...
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Training Presentation Skills – Presenting with Impact and Conviction

COURSE AIMS Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience. This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience. WHO WILL BENEFIT FROM THE COURSE? This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role. WHAT WILL YOU GAIN FROM THIS COURSE? Knowing how to deal with: Learn how to focus on the needs of the audience Practice verbal and non-verbal...
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Training Teambuilding and Leadership Skills

COURSE AIMS Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand. As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training. Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation. WHAT WILL YOU GAIN FROM THIS COURSE? Learn to identify the different types of teams and develop different strategies for leading them Recognise the different team development stages and behaviours Master techniques to manage teams at each stage of development Develop a range of great team building activities Learn techniques to...
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Training Motivation and Delegation

COURSE AIMS Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. This programme addresses the skills of motivation and delegation. Delegates will learn how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards; and develop staff into high performing leaders, guiding them to achieve their goals and targets. WHO WILL BENEFIT FROM THE COURSE? A must workshop for all staff that have people reporting to them who would like to explore key management skills such as motivation, coaching and delegation. WHAT WILL YOU GAIN FROM THIS COURSE? Identify the importance of employee motivation Identify the methods of employee motivation Understand what motivates people to do what they do ...
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Training Creative Problem Solving and Decision Making

COURSE AIMS Explore a variety of approaches to solve problems and make decisions. This workshop is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems. On this course, delegates will learn how to approach problems holistically by first identifying, then analysing the situation before moving to solution development. WHO WILL BENEFIT FROM THE COURSE? Managers Supervisors Administrators who will who will benefit from better problem solving and decision- making skills and Business Professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions. WHAT WILL YOU GAIN FROM THIS COURSE? Apply logical and creative approaches to solving problems and making decisions Explore traditional and creative tools for identifying...
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Training Managing Change and Conflict Resolution

COURSE AIMS We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change. You will also recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment. WHAT WILL BENEFIT FROM THE COURSE? Supervisors Team leaders Management Professionals Management Staff All Professionals at all levels who...
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Training Supervisory Management Skills

COURSE AIMS Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. WHO WILL BENEFIT FROM THE COURSE? This course is designed for new supervisors or those who have been in the position but would like to develop their skills in supervising their team. WHAT WILL YOU GAIN FROM THIS COURSE? Identify key roles and responsibilities of a supervisor Demonstrate effective communication skills Set SMART goals for yourself and for your team Understand how people are motivated Set expectations...
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Training Leadership Essentials

COURSE AIMS Whilst it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true Leadership, you will be able to build the confidence it takes to take the lead. Explore how managers can maintain their technical expertise while demonstrating the right type of leadership. It will give delegates the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader. WHAT WILL YOU GAIN FROM THIS COURSE? The course is designed for managers, senior managers, directors and anyone with leadership responsibilities who would like to improve their leadership skills to be able to empower and motivate their followers. WHAT WILL YOU GAIN FROM THIS COURSE? Define Leadership Identify what makes a good leader Learn how to lead ...
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Training Strategic Thinking, Planning and Implementation

COURSE AIMS This programme is about getting your team, department or organisation where it needs to go. Starting with the bigger picture and moving onto the practical implementation issues, this course takes you right through the strategic planning process with helpful tools, techniques and ideas at every stage. To be strategic is to be well prepared ahead of time for different eventualities. Therefore, strategic planning requires a ‘state of mind’ that has space for the future, is versatile enough to perceive different possible scenarios and creative to think out new solutions for possible problems and issues that may arise. At all levels, strategic thinking has become necessary for both short and long term success. The key lies not just in individual skills, but also in the ability to engage others in an on-going strategy process. WHO WILL BENEFIT FROM THE COURSE? Employees and professionals who need to adopt a ‘strategic mindset’. WHAT WILL YOU GAIN FROM THIS COURSE? Learn the fundamentals of strategic thinking and...
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Training Developing Management Skills

COURSE AIMS Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on! Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others. Who will benefit from the course? The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills. WHAT WILL YOU GAIN FROM THIS COURSE? Identify the ‘core competencies’ required to be an effective manager Develop a practical framework for understanding management Understand the roles and responsibilities of each department Identify the different leadership...
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Training Innovation and Critical Thinking

COURSE AIMS Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve. WHAT WILL YOU GAIN FROM THIS COURSE? Define critical thinking, reasoning, and logic. Discuss the importance of creative and critical thinking. Understand why some people are naturally creative, but also how everyone can develop their creativity. Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems. Apply the methods and tools to generate ideas for improving areas of their own work. Explore how to use creative imaginations and mark real advancement. Understand critical thinking and innovation as it pertains to the workplace. Recognise the difference between left and right brain thinking. Get a roadmap for...
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Training Building and Maintaining High Performance Teams

COURSE AIMS For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision. The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader. WHO WILL BENEFIT FROM THE COURSE? This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals. WHAT WILL YOU GAIN FROM THIS COURSE? Describe the concept of a team, and its factors for success Learn to identify the different types of teams and develop different strategies for leading them Explain the phases of team development...
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Senior Secretaries and Personal Assistants’ Programme

Who should attend? This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties. Learning objectives To provide high standards of modern office practices and methods To enhance managerial capabilities and career growth To manage the work environment to fulfil both organisational success and individual performance To be able to communicate effectively, handling challenges and duties professionally with confidence Course content Office organisation Practical solution focused management skills How to support good workflow in the office for employee productivity How to manage the day-to-day running of the office Dealing with suppliers and developing good buying relationships Arranging meetings and taking minutes Best practice for handling meetings The role of teams and teambuilding Taking accurate minutes and following up Arranging the environment for best meeting atmosphere Event management Planning, arranging and monitoring events Coordination and facilitation skills How to manage different suppliers to deliver a successful event Managing...
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Advanced Dynamic Office Management and Administration

Who should attend? This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions. Learning objectives To examine the evolving role of the modern secretary To carry out your duties more efficiently and effectively To update and raise stands of office management To align personal performance to organisational vision and success To develop interpersonal skills and manage excellent teams To enhance career opportunities and promotion capabilities Course content Office organisation Practical solution focused management skills How to support good workflow in the office for employee productivity How to manage the day-to-day running of the office Dealing with suppliers and developing good buying relationships Arranging meetings and taking minutes Best practice for handling meetings The role of teams and teambuilding Taking accurate minutes and following up Arranging the environment for best meeting atmosphere Event management Planning, arranging and monitoring events Coordination and facilitation skills How to manage different suppliers...
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Emcee Training – Becoming an Effective Master of Ceremonies

Is it really necessary to attend an emcee training program if you want to become an effective Master of Ceremonies? Many believe as long as one has some prior experience in public speaking, it is all it takes for him to become an effective Master of Ceremonies. The truth is – to become a good Emcee, it takes more than just possessing good public speaking skills. Undeniably, good content is a must in most events. However, packaging the content together, making it flow and ensuring that the audience are informed and entertained are the some of the many responsibilities of a good Emcee. Emcee Training Program Objective The key objectives of this programme are to develop confidence and assertiveness in the role of a emcee. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an emcee. Course Outline The Role of Master Ceremonies Welcome speech Introduce speakers Explain programmes Memorable conclusion Be there early Understand stage management Act like a genial host Be...
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EFFECTIVE HANDLING ELECTRONIC DOCUMENTS FOR SUPPORTING ELECTRONIC DATA INTERCHANGE (EDI) IN THE PUBLIC ADMINISTRATION

PELATIHAN PENGELOLAAN DOKUMEN ELEKTRONIK SECARA EFEKTIF DALAM MENDUKUNG PERTUKARAN DATA ELEKTRONIK (EDI) PADA ADMINISTRASI PUBLIK LATAR BELAKANG: Fakta dilapangan dimana masih banyaknya dijumpai pertukaran informasi bisnis yang dilakukan dengan cara yang konvensional seperti memanfaatkan banyak kertas serta pertukaran informasi yang non digital , telah menyebabkan ketidakefisienan dalam dalam bisnis, khususnya yang berkaitan dengan pertukaran informasi bisnis. Persoalan ini tentu harus kita cari jalan keluarnya agar efisiensi dalam transaksi bisnis dapat ditingkatkan. Dokumen Elektronik  dan Elektronik Data Interchange (EDI) merupakan dua wilayah yang terpisah dari pertukaran informasi.  Konsep dokumen digunakan sebagai informasi yang ditujukan bagi persepsi manusia. Itu berarti bahwa setiap saat kita menangani dokumen elektronik,  kita berurusan dengan isi data dan bagaimana cara data disajikan. Selain itu, Dokumen Elektronik tidak berkaitan begitu saja dengan interchange, tetapi juga merupakan obyek editing, manipulasi, pencetakan dan penyimpanan. Kita memandang diperlukan strategi yang efektif antar organisasi  dan perlunya dibangun landasan pertukaran data melalui jaringan elektronik. Landasan itu dibangun dengan mengikuti metodologi rancang ulang proses bisnis dan...
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Master of Ceremonies (MC) Training

Training Master of Ceremonies (MC) Objectives The objectives of the Master of Ceremonies program is to develop confidence and assertiveness in the role of an MC. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an MC. Who will benefit? Any person who has the responsibility of being an MC at formal functions, meetings, company events both formal and social, award ceremonies, etc. Outcomes Memory Training: Fundamental techniques for remembering names and objects Toastmastering: Identifying different Toasts Toasting etiquette Making effective Introductions Image: Identifying dress codes Presentation Skills: Body Language Vocal Quality Questions: Knowing how to receive and handle questions Planning: Pre-meeting planning and organisation Speaking in Praise: How to reply to toasts and talks How to create a ‘roast’ with humour, wit and satire Presenting Awards: Presenting awards with dignity and grace Acknowledging recipients contributions Using Exhibits Using Equipment: Making use of microphones, lecterns, lighting TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment ...
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Increasing Productivity through Stress Management

Increasing Productivity through Stress Management Objective : To appreciate the impact of stress. To appreciate that we have the responsibility to live healthy, productive and fulfilling lives. To introduce participants to measures that can shift our perspectives and so our ability to change. To empower participants in unlocking their joyous potential.   Course Outline Ice breaker, Expectations, Introduction of course, physical exercise routine followed by guided relaxation. Stress Management; physical, mental & emotional. Responsibility: Changing ourselves v/s changing our environment, the blame game, acting effectively in stressful conditions. Motivation: how to get the best out of ourselves and others Mindset & beliefs; our personal programming and operating system The dynamics of habit: We are creatures of habit, the limits of willpower, personal habits and how we can change them. Harnessing the power of habit in the workplace. Setting goals and taking the steps to achieving them Instigating change, case studies, conclusions   TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role...
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Coaching Leadership Development

Training Coaching Leadership Development Who Will Benefit? The training offers a unique opportunity to develop powerful and authentic leadership and coaching in organizations which integrates performance and purpose. Coaching Leadership Development is especially suitable for: leaders who want to take their leadership skills to the next level; leaders who want to develop a coaching leadership style; leaders spearheading organizational change. Courses Outline Leadership vision – Creating a compelling personal leadership vision Coaching principles – Introducing a new approach to leadership High-performance cultures – Identifying the optimal culture for you and your people Partnering – Developing strong relationships with peers and direct reports Emotional intelligence – Creating a safe, supportive, blame-free and challenging environment through mutual respect and trust Human tendencies – Understanding the impact of biases and filters Active listening – Enhancing attention, open communication, clarity and partnership Powerful questioning – Empowering self and others The GROW Model – Structuring high-performance conversations The Inner Game – Unleashing potential and decreasing limitations Coaching feedback...
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