Training Strategic Procurement Management

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Training Strategic Procurement Management  COURSE DESCRIPTION This training programme has been designed to equip participants with the necessary knowledge and skills to effectively and efficiently manage company and project procurement functions. PARTICIPANT Project managers Contract managers and other professionals involved in the contract management life cycle. This course benefits all stakeholders involved in the buying and selling roles. COURSE OUTLINE Module 1 Introduction to Procurement The 80:20 law of procurement Management The Procurement Management Procedure Types of Procurement methods Procurement Stakeholders Management for effective result 2 The role of the Buyer in the supply chain Procurement Cycle Procurement Financial Management Procurement Management detailing technique Procurement Business process Management Procurement Risk Management 3 Contracts Management skills for the Buyer Procurement Management technological development Effective Negotiation In procurement Procurement Performance Management Supplier Development Programming   Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami Catatan : Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email...
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Project Management and Implementation

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Training Project Management and Implementation Course Description This course aims to take participants through all aspects of project management and provides them with the required and internationally recognized tools and techniques for managing projects. It also aims to provide participants with practical and real-life examples and lessons learned from real projects, as well as, the skills necessary to implement projects successfully as planned, achieve their (projects) objectives by meeting the required stakeholders’ specifications, on time and on budget. Course Objectives By the end of this course participants are expected to: Understand and appreciate the fundamentals of project management Use and practice a number of tools and techniques within the given project management processes Become aware and familiar with international standards in project management Improve a number of personal and technical skills that help increase their level of proficiency while implementing and managing their projects Learn how to efficiently and more effectively document and close their projects Who Should Attend? Team Leaders/Managers Project Directors Entrepreneurs ...
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Training Creative Problem Solving & Decision Making Techniques

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Course Overview The ability to identify the real cause of problems at work and to make the appropriate   decisions to solve them effectively is the fundamental excellence of every successful     leader. For the untrained, dealing with problems can be similar to being lost.  They don’t know where they are and this hinders the progress in organizations.  A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed.  Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse. This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in   developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving...
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Training Telemarketing Skill and Presentation skill

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Telemarketing Skill and Presentation skill training  COURSE DESCRIPTION Mengetahui dengan persis betapa pentingnya keberadaan Telemarketer sebagai Ujung Tombak didalam organisasi Memperdalam pemahaman komprehensif mengenai bauran Komunikasi pemasaran Meningkatkan Profesionalisme komunikasi dalam pemasaran Peserta dapat merancang sebuah presentasi efektif Peserta dapat menggunakan teknik media presentasi yang berbasis aplikasi komputer Peserta dapat menyampaikan teknik presentasi efektif Peserta mendapatkan trik mengatasi audience dengan beragam karakter PARTICIPANT Sales Eksekutif, Telemarketer, Customer Service semua orang yang berhubungan dengan penjualan COURSE OUTLINE Konsep Dasar Komunikasi Dalam Pemasaran Teknik Telemarketing di Era Globalisasi Teknik Meyakinkan Pelanggan Dalam Telemarketing Teknik Menutup Penjualan by Telephone Aplikasi Telemarkeitng Dalam Smart Handling Complaint Preparing a presentation Organizing presentation materials Working with visual media Managing the content Self-Presentation in presentations Dealing with questions TRAINING METHOD Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment Action Plan FACILITIES Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,. Training Material (HandOut & SoftCopy) Convenient training facilities in stars...
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Electrical and Instrumentation (E & I) Engineering for Oil and Gas Facilities

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WHAT YOU WILL GAIN: Skills and competencies in E&I oil and gas engineering Knowledge of the latest technologies in E&I oil and gas engineering Key techniques in operating your facility to the highest level of safety and in protecting the environment Decadesof real experience distilled into the course presentations and materials Guidance from real E&I oil and gas experts in the field Hands-on, practical knowledge from the extensive experience of instructors, rather than the theoretical information from books and colleges Networking contacts in the oil and gas industry WHO SHOULD ATTEND: This workshop is ideal for you if you are seeking expertise in the oil and gas business, including: • Recent graduate electrical, instrumentation or mechanical engineers • Chemical engineers • Electrical engineers • Experienced electricians • Fire and gas engineers • Instrument and control systems engineers • Instrument and process control technicians or technologists • Instrument fitters • Mechanical engineers Even if you are highly experienced you will find this a great way to become familiar with the oil and gas...
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Maintenance Planning, Scheduling & Work Control

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COURSE OVERVIEW: Maintenance Planning and Scheduling of work orders is the hub of a well-functioning maintenance organization. In order for maintenance planning and scheduling to work, many other systems need to work well. Most importantly equipment inspections through preventive maintenance, technical database such as bill of materials, work order his-tory, and standard job plans. Maintenance spare part stores have to function well. Maintenance Planning and Scheduling is critical for every successful individual and company. The focus are directed to concepts of Maintenance Management, establishing a healthy Maintenance program and Maintenance Planning and Scheduling procedures. Computer applications on maintenance planning and scheduling will be addressed too. Emphasis on various aspects of analytical techniques which have proved valuable in maintenance planning and scheduling. Most maintenance departments do not plan to fail, they simply fail to plan and therefore do indeed fail. The major reason behind failure to plan is that putting out today’s fires is given priority over planning for tomorrow – thereby insuring...
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Training Of Trainer (TOT)

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Training Of Trainer (TOT)  COURSE DESCRIPTION Trainer merupakan aktifitas pentin yang perlu dilakukan oleh semua perusahaan agar karyawannya mampu melakukan tugas dan peran masing-masing, sehingga kemampuan perusahaan dapat terus meningkat. Faktor dan kendala yang sering dihadapi dalam pelatihan adalah : Biaya Jumlah peserta terbatas Pengetahuan tidak dapat disebarluaskan. Training ini dirancang khusus agar peserta memperoleh bekal dalam menyusun program pelatihan secara terpadu dalam perusahaan, maupun untuk eksternal mulai dari perencanaan sampai evaluasi akhir dan tindak lanjut atas hasil pelaksanaan program pelatihan tersebut, dan juga berguna bagi para trainer yang sering memberikan pelatihan bagi organisasi, perusahaan lainnya. TUJUAN TRAINING FOR TRAINER Mengetahui metode mengajar yang benar Mampu mengajar secara sistematik Mampu menjadi teladan apa yang telah diajarkan Mampu menjadi instruktur yang professional Mampu melengkapi peranan sebagai pemimpin kerja PARTICIPANT Para perwakilan menejemen/divisi/departemen, bagian DIKLAT kandidat trainer organisasi dan siapa saja yang dalam pekerjaan/aktifitas kerjanya berhubungan dalam kegiatan belajar mengajar serta melakukan bimbingan. COURSE OUTLINE Membangun sikap dan berpikir positif terhadap diri sendiri Kunci Sukses Keberhasilan seorang Trainer. Motivasi...
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Advanced Valve Technology (Design, Selection, Installation, Applications, Inspection, Maintenance & Troubleshooting)

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COURSE DESCRIPTION A valve may be defined as any device that stops, starts, or changes the direction of magnitude of any fluid flow or its pressure. Management is becoming more and more aware of the importance of valves in industrial plants and processes. In the hydrocarbon and natural gas industries, valves represent about 8% of new plant capital expenditures and about 10% of the maintenance budget for replacement purchases. The price of valve failure and leakage increases as the cost of process fluids rises. There are different types and valve functions that may be meat in any plant; that is why valve technology has high potentials nowadays. On completion delegates will be familiar with: - Different types of valves, and their construction. - Valve applications and functions. - Valve sizing and estimates - Cavitation and noise in valves - Troubleshooting of the valves and their maintenance PARTICIPANT - It is important for engineers, technicians, operation and maintenance groups. COURSE OUTLINE  - Introduction to valves Types of valves: Gate valve, Globe valve, ...
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ADVANCED MAINTENANCE PLANNING, SCHEDULING, AUDITING & BENCHMARKING

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INTRODUCTION: The aim of an Maintenance Planning & scheduling is to maximize production equipment effectiveness in terms of economic efficiency and profitability. The maintenance planning & scheduling is effective if every effort is applied to eliminate in every case the cause of lost production due to equipment failure or to maximize equipment effectiveness. The most efficient way of achieving this goal is through proper maintenance planning & scheduling. Hand-on experience is crucial for performing successful maintenance. Yet, many new engineers lack the experience to successfully manage a program. This is why so many readers regard the Maintenance Planning as the chief authority for establishing effective maintenance management in the real world.   It is designed to further develop many existing discussions in a more comprehensive and helpful way. OBJECTIVES: At the end of this course participants will be able to understand and practice the basics and fundamentals of the following Maintenance Planning foundation: Overview on maintenance Maintenance Policies Maintenance planning & Scheduling Maintenance budget and cost reports Overview on CMMS Maintenance...
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Administrative Assistant Training

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Training Administrative Assistant COURSE DESCRIPTION The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:   OBJECTIVES:  To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator. You will Learn how to: Develop and effective communication strategy with your boss and gain respect from other employees Apply techniques for solving day to day administrative problems Conduct efficient, effective meetings Develop necessary business manual and records management processes Demonstrate leadership and teamwork skills Enhance your personal performance within your organization Understand what your organization requires from you to increase your value Realize how to develop your career Project the right corporate image Develop your stress management techniques Build your confidence and learn how to delegate without creating an atmosphere Discover...
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Training Reactive Power compensation and control in Electric power system

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Reactive Power compensation and control in Electric power system Training INTRODUCTION: This training course presents reactive power compensation and an overview of modern practices in raising efficiency of power systems through application of reactive power and voltage regulation. This training course starts with discussion about the structure of power systems from a power plant to the customer, and typical power system voltages in different parts of the system. Then, it explains how power losses and voltage drops in the power system may be reduced through compensation of reactive power either by shunt capacitors for an inductive load or shunt reactors for a capacitive load. Arrangement of a shunt capacitor bank and a sequence of its design is considered as well. Explanations are supported by numerous drawings, photos of actual equipment and the example showing how to design shunt capacitor bank. OBJECTIVES: Upon completion of this course, the participant shall be able to; Understand concepts of power factor Understand disadvantages of poor power factor  and...
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Training Electrical Equiptment Maintenance

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COURSE DESCRIPTION This course is designed to meet the training needs of plant maintenance personnel engaged in the day-to-day troubleshooting and fault correction of industrial electrical equipment. It is appropriate for electrical maintenance personnel in need of a review of electrical basics and an introduction to more complicated industrial controls and test equipment. It is also suited for mechanical maintenance personnel that take part in plant electrical maintenance activities. The course can be customized to include examples of specific components, test equipment, and documentation found at the plant. PARTICIPANT Electric Engineer/ Supervisor/ Superintendent • Power Plant Maintenance Engineer/ Supervisor/ Superintendent • Power Plant Operation Engineer/ Supervisor/ Superintendent • Everybody or professional who wants to broaden knowledge or gain Benefit from this course COURSE OUTLINE Introduction to electrical equipment maintenance, testing and troubleshooting • Why maintain and test • Overview of electrical preventive maintenance and testing • Planning an EPM program • Overview of testing and troubleshooting methods • Review of dielectric theory and practice Electrical safety, switching practices and precautions • Introduction • Electrical fire...
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Manajemen Logistik

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Deskripsi Manajemen Logistik Materi pelatihan ini memberikan gambaran dan bahasan mengenai: pengertian dan perkembangan manajemen logistik, system manajemen logistik, penerapan manajemen logistik, operasional kegiatan logistik, pengelolaan barang, dan pengendalian logistik.   Tujuan Manajemen Logistik Setelah mengikuti pelatihan ini, peserta pelatihan diharapkan mampu: Memahami pengertian dan perkembangan manajemen logistik Memahami mengenai system manajemen logistik Memahami bagaimana cara menerapkan manajemen logistik Memahami bagaimana cara melakukan pengelolaan barang, dan Memahami bagaimana cara melakukan pengendalian logistik Materi Manajemen Logistik 1.    Arti penting manajemen logistic Mengenal manajemen logistic  Perkembangan manajemen logistic  Jenis barang dalam manajemen logistic 2.    Sistem manajemen logistic Penerapan sistem manajemen logistic Unsur-unsur sistem manajemen logistic  Sinkronisasi manajemen logistic 3.    Penerapan manajemen Informasi logistic Unsur-unsur transportasi  Keuangan pendukung kegiatan logistic 4.    Operasional kegiatan logistic  Karakteristik operasional Biaya operasional  Alat angkut operasional 5.    Pengelolaan barang Persediaan barang Penyimpanan barang Penanganan barang 6.    Pengendalian logistic Penerapan pengendalian logistic Inspeksi manajemen logistic Manajemen persediaan TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment Action Plan FACILITIES Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe...
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MANAGING CONTRACT RISKS, PERFORMANCE & NEGOTIATION IN OIL & GAS INDUSTRY

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DESKRIPSI Sebagian kontrak yang di buat selalu dibarengi dengan resiko yang berpotensi menimbulkan perubahan dan perselisihan diantara mereka yang terlibat dalam kontrak tersebut. Adanya potensi perselisihan dapat mengurangi nilai dan tujuan menurunkan kinerja kontrak.Penyebab munculnya risiko ini bisa disebabkan adanya perubahan dan perselisihan yang berakar pada detail dari paket tender dan kontrak yang terkait. Hal ini dapat mempengaruhi profitabilitas, reputasi, pangsa pasar dan citra baik pelanggan dan kontraktor, seperti tender mengakibatkan membeli layanan salah dan bahan pada harga yang salah.             Pelatihan ini akan membekali peserta dengan beberapa pengetahuan, diantaranya : Menerapkan Pendekatan Pasar dan Pasokan analisis rantai yang efektif Perencanaan tender dan membangun strategi kontraktor Resiko kontrak, megelola dan kesempatan untuk mendapatkan nilai kontrak yang lebih besar Meningkatkan ketrampilan negosiasi kontrak dan efektivitas pengelolaan kontrak kinerja MATERI KHUSUS Principles of Procurement & Supply Chain Management (PSCM) Contracting Cycle, Strategy and Development Managing Contract  Risks & Performance Contract Negotiation & Dispute Resolution Contract Major Clauses, Completion & Close Out Study Case & Workshop: ...
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Internal Auditor Training

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Description Internal audits are extremely valuable tools because they provide independent and objective assessment of compliance with defined business and other requirements. This course introduces participants to all aspects of Internal Auditing. The course covers audit planning, scheduling, auditing and review. It is applicable for all management systems, whether they're based on international, industry or best practice models. The course has a mixture of theory and practical based exercises. Benefits of the course You will leave the training course and be able to: Plan and conduct effective audits Work as part of a team to improve the business Confidently assess processes Make effective contributions to the decisions of the management team Outline of the course Introduction to Audits Process mapping Planning Audits Scheduling Audits Questioning techniques Observation and Listening skills Managing corrective actions Raising Non-conformances Identifying good practice and opportunities for improvement Practical exercises     TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment Action Plan FACILITIES Certificate, Quality Training Kit...
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Customer Service Excellence

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INTRODUCTION In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important. This fast moving, highly interactive programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible. The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it.  Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues. Participants will develop the following competencies Understand and be able to exploit, the relationship between Price, Quality and Value Understand which activities add value and which destroy it. Gain...
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Marketing Communications and Brand Management

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INTRODUCTION This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice. WHO SHOULD ATTEND? All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations PROGRAMME OBJECTIVES Explain the role and win support for marketing communications from more senior executives Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives Manage marketing communication and brand support activities using both offline and on-line media Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility PROGRAMME SUMMARY Effective marketing communications and brand support activities rely on understanding...
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Managing Service Quality and Customer Satisfaction

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INTRODUCTION Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will: Learn about Customer Service and Quality Management Tools Learn how to improve Customer Satisfaction Improve your people skills Learn how to proactively manage and control expectations Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers WHO SHOULD ATTEND? All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills Marketing professionals looking for a compelling strategic edge in the market Team leaders looking to relate to their teams and to higher management PROGRAMME OBJECTIVES Describe how to...
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Flow Measurement and Custody Transfer

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Introduction Custody Transfer defines the point at which ownership changes hands for the process product being measured. This transfer is unique among flow-meter applications since money changes hands and accuracy requirements are higher than they are for most other applications. The custody transfer system must generate detailed and indisputable cargo reports, based on accurate flow measurements and calculations. This intensive and highly practical seminar include the main principles and applications of traditional and latest process flow measurements techniques and relates them to the importance of high accuracy (±0.125% or better) that is required for implementing successful custody transfer operations. It is designed to help organisations achieve the required strategic goals through better understanding and sound applications of these techniques. This seminar will highlight: The laws governing fluids and gases Important principles of flow-metering including accuracy and repeatability Main types and applications of Flowmeters with emphasis on custody transfer Flowmeter proving and calibration techniques Objectives This course introduces participants to a variety of flow measurement technologies...
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Understanding Diversity

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Deskripsi Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, dua masalah umum tentang keragaman adalah budaya organisasional bermusuhan dengan yang dirasakan pekerja dan masalah stereotip. Banyak masalah mengenai budaya organisasi yang dirasa bermusuhan datang dari sebagian orang yang dilindungi oleh undang-undang. Masalah ini bisa diatasi dengan melakukan usaha untuk menciptakan budaya yang bersifat memihak dan tidak merugikan orang/kelompok lain. Masalah lain timbul karena streotip – penyebarann berita yang negatif – didasarkan pengalaman masa lalu sekelompok orang dan berusaha mempengaruhi orang lain. Akibat dari masalah-masalah diatas adalah terbatasnya dan sedikitnya terjalin interaksi yang akan merugikan jangka panjang. Pelatihan ini akan memberikan pemahaman mengenai understanding diversity serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.    Tujuan Setelah mengikuti pelatihan...
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Introduction to Energy Trading and Hedging

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Course Overview This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course. Who should attend Derivatives sales and trading personnel Structurers Risk control, risk management and audit personnel Asset Liability Managers Asset managers Corporate treasury Hedge Fund Managers   Course Outline Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity) Natural Gas Index Pricing Crude Oil Pricing Understanding the Forward Curve Energy Forward Curve Behavior - Backwardation/Contango/Cyclicality Basic Hedging Instruments - Futures Contracts and Forwards Basic Hedging Instruments - Fixed-for-Float (Fixed) Price Swap & Basis Swaps Futures Versus Forwards Versus Swaps Transforming Risks using Derivatives Basic Risk Reporting - Position Reports and Mark-to-Market Reports Basic...
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Training Senior Secretaries and Personal Assistants’ Programme

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Who should attend? This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties. Learning objectives To provide high standards of modern office practices and methods To enhance managerial capabilities and career growth To manage the work environment to fulfil both organisational success and individual performance To be able to communicate effectively, handling challenges and duties professionally with confidence Course content Office organisation Practical solution focused management skills How to support good workflow in the office for employee productivity How to manage the day-to-day running of the office Dealing with suppliers and developing good buying relationships Arranging meetings and taking minutes Best practice for handling meetings The role of teams and teambuilding Taking accurate minutes and following up Arranging the environment for best meeting atmosphere Event management Planning, arranging and monitoring events Coordination and facilitation skills How to manage different suppliers to deliver a successful event Managing...
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Finance For Non Financial Staff

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WHO SHOULD ATTEND? This program is intended for all non -finance Supervisors and Managers. LEARNING OUTCOMES Describe the art of finance and key financial terms Determine your role in company finances Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings. COURSE OVERVIEW & CONTENT Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem! Getting The Facts Straight Types Of Organizational Financial Plans Read Annual Reports A Review Of Financial Terms The Accounting Cycle The Key Reports Understanding Debits And Credits Your Financial Analysis Toolbox Identify And Analyze Important Financial Data And Make Financial Decisions The Basics Of Budgeting Explain What Budgets Are And How To Prepare Them   TRAINING METHODOLOGY Group Discussions Group...
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Electrical Engineering for Non-Electrical Engineers

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Description This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less). After participating in this course you will be able to: Understand and apply electrical code requirements Design electrical systems in compliance with the code Broaden your knowledge of electrical equipment, wire and cable applications Relate electrical code to grounding and bonding requirements Determine the code requirements for motor applications, substations, and high voltage lines Who Should Attend Non-Electrical Engineers • Project Engineers • Operations & Maintenance Engineers • Managers • Construction personnel • Plant & Facility Engineers • Inspectors & Municipal personnel • Electrical Contractors   Course Outline Electric power & circuit fundamentals Power quality Major electrical equipment Electrical power generation Load characteristics & conductor sizing Fault calculation & protection system ...
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Training Event Management

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COURSE AIMS The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities. The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation. WHO WILL BENEFIT FROM THE COURSE? This course is designed for event organisers who wish to learn practical techniques for successful event management. WHAT WILL YOU GAIN FROM THIS COURSE? A knowledge and understanding of what an ‘event’ is A knowledge and understanding of the process of event management Skills in how to conduct a stakeholder analysis A knowledge and understanding of risk and hazards Skills in how to conduct a risk assessment Skills in exploring opportunities for the event Basic management skills Skills in how to use planning tools Organisational skills A knowledge...
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Innovation and Critical Thinking Training

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COURSE AIMS Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve. WHAT WILL YOU GAIN FROM THIS COURSE? Define critical thinking, reasoning, and logic Discuss the importance of creative and critical thinking Understand why some people are naturally creative, but also how everyone can develop their creativity Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems Apply the methods and tools to generate ideas for improving areas of their own work Explore how to use creative imaginations and mark real advancement. Understand critical thinking and innovation as it pertains to the workplace Recognise the difference between left and right brain thinking Get a roadmap for...
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Customer Complaint Handling Training

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COURSE DESCRIPTION For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact. Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive. Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course. Customer Complaint Handling Training Course – Course Aims This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively. Customer Complaint Handling Training Course Objectives By the end of the session, attendees will: Understand what...
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Training Effective Planning and Organising

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COURSE AIMS When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life. The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers. WHO WILL BENEFIT FROM THE COURSE? Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career. WHAT WILL YOU GAIN FROM THIS COURSE? Be able to define what is planning Understand planning components The main stages of planning Examine...
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Training Presentation Skills – Presenting with Impact and Conviction

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COURSE AIMS Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience. This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience. WHO WILL BENEFIT FROM THE COURSE? This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role. WHAT WILL YOU GAIN FROM THIS COURSE? Knowing how to deal with: Learn how to focus on the needs of the audience Practice verbal and non-verbal...
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Training Innovation and Critical Thinking

by Informasi Jadwal Training Indonesia Comment Closed
COURSE AIMS Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve. WHAT WILL YOU GAIN FROM THIS COURSE? Define critical thinking, reasoning, and logic. Discuss the importance of creative and critical thinking. Understand why some people are naturally creative, but also how everyone can develop their creativity. Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems. Apply the methods and tools to generate ideas for improving areas of their own work. Explore how to use creative imaginations and mark real advancement. Understand critical thinking and innovation as it pertains to the workplace. Recognise the difference between left and right brain thinking. Get a roadmap for...
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