Category Archives: Leadership & Management

Accomplished Office Administrator Training

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Introduction

This course will help you increase your motivation and confidence through understanding the principles and best practices of office management. Delegates will learn to prioritise, plan, and solve problems to get the work done on time, and to have continuous productivity improvement.

Delegates will learn to communicate confidently in meetings and manage difficult behaviours.  Also, self-management skills will be gained which will help cope with stress, keep a ‘can do’ positive attitude, and enjoy work each day. Finally, to manage an office effectively,one needs to manage oneself, manage your time, tasks, and others in order to achieve maximum success.

This course will feature:

  • Prioritising your daily responsibilities to achieve maximum output and success
  • Streamlining your work practices and office environment
  • Communicating effectively and assertively at all levels
  • Understanding yourself and others thereby improving interactions and relationships
  • Techniques to help you think creatively, solve problems, plan, and make decisions

objectives

By the end of this course, participants will be able to:

  • Prioritise and cope with multiple tasks without missing deadlines
  • Think like a Manager – planning, making decisions and solving problems
  • Manage their thoughts and feelings to improve self-confidence and self-empowerment
  • Communicate effectively and assertively at all levels and in all situations
    • Manage paperwork, diaries, meetings, presentations, and phones more effectively

Contents

 

Taking Control of your Work Life

  • Understanding and clarifying purpose, vision and mission
  • The secret to working smarter rather than harder
  • Controlling, prioritising and organising your work
  • Streamlining your office systems and getting your paperwork under control
  • Making your office user friendly and efficient

 

Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Managing larger projects to meet deadlines
  • Planning skills – using a ‘Gannt’ chart to chart work progress
  • Problem solving and decision making techniques
  • Decision Making tools

 

Vital Communication Skills

  • Different styles of communication
  • Learning to be more assertive
  • Win-win conflict resolution
  • Understanding and using body language
  • Understanding different personality types and how to deal with them

 

Developing as a Professional

  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Leadership skills
  • How to make presentations with confidence and power
  • Learn the essentials of planning a presentation

 

Self-Empowerment and Self-Management

  • Understanding stress and learning coping skills
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Lokasi Training Pilihan : di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya (dengan harga dan minimal kuota yang berbeda).

Training Essential Management Skills

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About the Programme

The Essential Management Skills programme is designed to give supervisors and managers, key learning and new skills to enable them to improve their effectiveness as well as drive performance through people by engaging better with their teams and colleagues.

Target Audience

  • Supervisors
  • New Managers
  • Team Leads

Course Content:

 

Day Module
1 Introduction to Management

  • Becoming an Effective Manager & Exploring your Managerial Potential
  • Enhancing your Coaching Skills
  • Communication & Influencing Skills
  • Conflict Management & Resolution
2 Managing Self

  • Theory of Human Motivation
  • Effective Time Management

Managing Others

  • Building and Leading High Performance Teams
  • Performance Management Cycle

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

TRAINING POWERFUL LEADERSHIP COMMUNICATION & INFLUENCE MANAGEMENT

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POWERFUL LEADERSHIP COMMUNICATION & INFLUENCE MANAGEMENT TRAINING 

Training Description
Powerful communication is the key to effective leadership. This is a practical ways for workplace Communication in a variety of ways that senior officials should master if they plan to succeed.

Course Contents

Defining Powerful Communication
•    Communication is a Skill
•    Powerful communicators and great leaders in history
•    Communication Traits of Powerful Leaders
•    Pulling people in with powerful messages
•    A balanced use of inquiry and advocacy in communications
•    Analysis of your preferred leadership communication style.
•    The powerful communication potential in all of us.
The Effectiveness of a Leader’s Communication
•    On power and authority
•    Effectiveness of a Leaders: character, conviction, personal examples
•    Communication that generates organizational loyalty
•    Communicating with motivating language
•    Communicating requests: descriptive expectations, time frame, etc.
•    Communicating Performance Issues: setting goals, agreeing actions, discussing feedback.
Variety of Communication
•    Skills for face-to-face
•    Use of body-language
•    Skills for telephone communication
•    Communicating in writing.
Formal and informal communication
•    Planned communication- meetings, conferences, presentations
•    Casual communication – face-to-face conversation, phone calls, emails.
Communication Structures
•    Downward communication
•    Upward communication
•    Lateral communication.


A Model of Powerful Communication
•    Sender planning a message
•    Sender encoding the message
•    Sender transmitting the message
•    Receiver receiving the message
•    Receiver decoding message
•    Receiver responding based on understanding.
Situational Leadership Communication
•    Communication that tells/directs
•    Communication that sells
•    Communication that collaborates
Communication that delegates
•    Communication in situations of crisis
•    Intelligent delivery of bad news
•    Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
Questioning and Listening Skills of a Leader
•    Effective listening skills to build rapport
•    Questioning techniques that aid understanding
•    Overcoming the barriers to good listening and feedback
•    Masterful conversations with subordinates and superiors
•    Conversation and Reasoning – deductive approach and the deductive approach.
Applying Emotional Intelligence for Communication
•    Communicating with motivating language
•    Use communication to create rapport and build trust
•    Credible communications and communicating to be credible
•    Caring communication styles
•    Communications that motivate.

Communication to Create Employee Engagement
•    On-going Communications:
o    what the employee gets
o    what the employee gives
o    sense of belonging
o    employee perception of growth and development.
•    Communications of a change leader
•    Communicating as a team leader
•    Discretionary communication
•    Plain speaking – delivering exactly the intended message.
Communicating to Bridge Generational Divide
•    Care in the choice of colloquial language, analogies, etc.
•    Keeping your subordinates informed
•    Keeping your superiors informed
•    Attention to gender-sensitive expressions.
Writing Competently for Effective Communication
•    Planning the writing
•    Organising thought before writing
•    Researching for facts
Word usage
•    Simplicity and conciseness
•    Confused words
•    Outdated expressions
•    Opinion words and expressions.
Public Speaking
•    Speaking directly to listeners emotions
•    Putting in the energy that enhances your message
•    Communicating with precision and accuracy
•    How to suspend assumptions and judgement in a conversation
•    What to learn from Leaders who talk themselves into trouble.
Today’s communication technology tools
•    The internet and intranet
•    Email
•    Social media.

Achieving Maintaining Organizational Excellence 
•    The goals of power and influence
•    Right action in and around leadership
•    Investing in people
•    Investing in outstanding workplace tools
•    Leadership coaching for high performance
•    Excellence in interpersonal communication
•    Reinforcement of governance values
•    Spirit of fairplay versus self-serving ruthlessness.
Maintenance of Authority
•    Producing results
•    Transforming power into influence
•    Selection of appropriate influence strategy
•    Interplay of power and ethics
•    Techniques of maintaining assertiveness in action
•    Coaching, mentoring, sponsorship.

•    Leadership in Difficult Times
•    Signs of difficult economic times
•    Signs of difficult political times
•    Leading teams through a period of limited resources
•    Radical changes in service delivery
•    Issues of morale and productivity
•    Opportunities for positive change.

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Performance Management Training

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The Performance Management Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.

Course Benefits

  • Understand the value of Performance Management to their organisations and staff and be fully conversant with appraisal processes.
  • Conduct effective appraisal meetings by inspiring, engaging and developing their staff to deliver higher levels of performance.
  • Set and write SMART objectives for themselves and their direct reports.
  • Identify suitable KPIs for their staff and manage these KPIs.
  • Understand and use Behavioural Competencies to evaluate the relevant behaviours for their employees.
  • Objectively measure performance using established rating systems
  • Set Individual Development Plans.

Who Should Attend

The “Open” Performance Management Training Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organisation’s PMS and potentially supporting the appraisees and appraisers.

Course Outline

  • Performance Management System
    • What is performance management?
    • Benefits of PMS seeing it from the perspective of the organisation, line managers and employees.
    • Measurable criteria, perspectives/ competencies and staff development.
    • PMS Cycle and stages.
    • Ratings and evidence and how to evaluate objectively.
  • Conducting effective performance appraisal meetings
    • Planning and preparing for a performance appraisal meeting.
    • Structuring an effective appraisal meeting – agenda.
    • Conducting effective performance appraisal meetings.
    • Giving and receiving Feedback.
    • Appraisal techniques – praising, criticising, questioning, listening and summarising.
    • Appraising difficult employees.
    • Dos and don’ts and common errors.
    • Monitoring and reviewing – the talent matrix.
    • Identifying training and development needs and writing IDPs.
  • Setting Objectives
    • Why set objectives – benefits.
    • Vision, mission, strategic objectives – cascading down to employees.
    • Determining the ‘content’ and ‘format’ of objectives.
    • Setting individual SMART/ SMARTER objectives.
    • Key Performance Indicators and measuring KPIs.
    • Linking KPIs to Key Result Areas.
    • Achieving objectives through action plans.
  • Competency Framework
    • The Behavioural Competency Framework and its application to performance enhancement.
    • Measuring behavioural indicators and assigning proficiency levels.
    • Assessing performance against job-related behavioural competencies.

 

 

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate,
  • Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
  • Bag.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Breaks (Public Training)
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training Creative Problem Solving & Decision Making Techniques

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Course Overview

The ability to identify the real cause of problems at work and to make the appropriate   decisions to solve them effectively is the fundamental excellence of every successful     leader. For the untrained, dealing with problems can be similar to being lost.  They don’t know where they are and this hinders the progress in organizations.  A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed.  Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse.
This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in   developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving run the risk of attempting to eliminate the symptoms associated with the problem rather than eliminating the problem at its cause.
Using proven ‘Best-Known’ problem solving and decision-making processes also helps project leaders to tap into the know-how of individuals and teams, to develop consensus, to gain commitment, and solve problems effectively. It enables everyone to be on the same wavelength, using a common standardize approach and language, and works towards the same goal, regardless of background or expertise.

Course Objective

After completing this course, participants will be able to:
Describe the step-by-step rational analysis & structured approach to effective problem solving.
Recognize the human side of problem solving and the vital role communication plays at each step
Distinguish between the causes and effects of problems
Make good decisions –  individually & as a team
List down when, where and how to use the analytical techniques in each step
Practice solving problems as a team using real case studies
Use problem solving tools and apply best-known-method of problem solving and decision-making techniques on the job

Who Should Attend

This course is specially designed for Managers, Project Leaders, Executives, Engineers, Supervisors those whose job requires solving problem and making decisions on a daily basis.
This course is also suitable for Project Team Members who need to support their teams to solve problems and accomplish goals.

Course Content

Module (01) Introduction & Definition
1.1 Definition of a Problem
1.2 Pitfalls in Problem Solving.
1.3 Why PSDM Skills?
1.4 The Human Side of Problem Solving
1.5 Exercises: Mental blocks to effective problem solving.
Module (02) ‘Best-Known-Method’ Overview
2.1 Different techniques to problem solving:
2.2 Deming’s PDCA Cycle
2.3 Structured Approach: 7 Steps Problem Solving Technique
2.4 Rational Approach: K-T Problem Solving and Decision Making Technique
Module (03) Problem Identification
3.1 Identifying performance gap
3.2 Defining problem statement
3.3 Case study: Problem Statement
Module (04) Understanding Current Situation
4.1 Situation Analysis (SA) technique
4.2 Case Study: Applying SA
4.3 Visit the ‘GEMBA’ & take ‘Temporary Countermeasures’
4.4 Prioritizing problem/issues using Pareto Diagram
4.5 Process Flow Diagram
Module (05) Making Decisions
5.1 Testing the purpose of a decision
5.2 Decision–making criteria (decision matrix)
5.3 Distinguishing between “wants” and “musts’
5.4 Evaluating Risks
5.5 Stairway to creative decision-making
5.6 Practical case studies and exercises
Module (06) Analyzing the Cause of the Problem
6.1 Problem Analysis (PA) technique
6.2 Identifying where/when/what/extend the problem IS & IS NOT
6.3 Case Study: Applying PA
6.4 Using Brainstorming Technique
6.5 5W + 2 H’s Questioning Technique
6.6 Organizing Cause & Effect using Ishikawa Fishbone Diagram
Module (07) Develop Solutions and Check Results
7.1 Develop alternative Solutions
7.2 Deciding Best Solution using Decision Analysis (DA) technique
7.3 Case study: Applying DA
7.4 Check Results validating solutions and impact to performance gap
Module (08) Deploying your decision
8.1 Clearly expressing analysis results
8.2 Ensuring organizational benefit
8.3 Guaranteeing maximum buy-in
Module (09) Standardization & Future Plan
9.1 Embed Best solution into the process and standardize it
9.2 Plan for communicating, integrating and monitoring the change
9.3 Future Actions Plan

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Of Trainer (TOT)

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Training Of Trainer (TOT)

 COURSE DESCRIPTION

Trainer merupakan aktifitas pentin yang perlu dilakukan oleh semua perusahaan agar karyawannya mampu melakukan tugas dan peran masing-masing, sehingga kemampuan perusahaan dapat terus meningkat. Faktor dan kendala yang sering dihadapi dalam pelatihan adalah :

  • Biaya
  • Jumlah peserta terbatas
  • Pengetahuan tidak dapat disebarluaskan.

Training ini dirancang khusus agar peserta memperoleh bekal dalam menyusun program pelatihan secara terpadu dalam perusahaan, maupun untuk eksternal mulai dari perencanaan sampai evaluasi akhir dan tindak lanjut atas hasil pelaksanaan program pelatihan tersebut, dan juga berguna bagi para trainer yang sering memberikan pelatihan bagi organisasi, perusahaan lainnya.

TUJUAN TRAINING FOR TRAINER

  • Mengetahui metode mengajar yang benar
  • Mampu mengajar secara sistematik
  • Mampu menjadi teladan apa yang telah diajarkan
  • Mampu menjadi instruktur yang professional
  • Mampu melengkapi peranan sebagai pemimpin kerja

PARTICIPANT

Para perwakilan menejemen/divisi/departemen, bagian DIKLAT kandidat trainer organisasi dan siapa saja yang dalam pekerjaan/aktifitas kerjanya berhubungan dalam kegiatan belajar mengajar serta melakukan bimbingan.

COURSE OUTLINE

  • Membangun sikap dan berpikir positif terhadap diri sendiri
  • Kunci Sukses Keberhasilan seorang Trainer.
  • Motivasi seorang trainer
  • Mengembangkan kreatifitas
  • Trainer yang profesional
  • Analisis kebutuhan pelatihan
  • Analisa karakter peserta pelatihan
  • Mendesain program pelatihan
  • Menetapkan Tujuan Pelatihan
  • Mengembangkan Outline Pelatihan
  • Mengaplikasikan prinsip Adult and Accelerated Learning
  • Ketrampilan komunikasi & presentasi
  • Listening skills
  • Menghadapi peserta dan situasi sulit.
  • Mengenal alat peraga atau aktivitas games dan role-play dengan baik.
  • Evaluasi pelatihan

 TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

INSTRUCTOR TRAINING

 

Dr. Maria Eko Sulistyowati, Psikolog, MM, LCPC. / Teams

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Administrative Assistant Training

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Training Administrative Assistant

COURSE DESCRIPTION

The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:

 

OBJECTIVES:

 To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.

You will Learn how to:

  • Develop and effective communication strategy with your boss and gain respect from other employees
  • Apply techniques for solving day to day administrative problems
  • Conduct efficient, effective meetings
  • Develop necessary business manual and records management processes
  • Demonstrate leadership and teamwork skills
  • Enhance your personal performance within your organization
  • Understand what your organization requires from you to increase your value
  • Realize how to develop your career
  • Project the right corporate image
  • Develop your stress management techniques
  • Build your confidence and learn how to delegate without creating an atmosphere
  • Discover how to influence your boss
  • Priorities when working for more than one boss

PARTICIPANT

Executive Secretary ,Administrative Assistant  I ,II ,III , Administrative supervisor & Manager

COURSE OUTLINE

Setting Goals:

  • Defining goals setting
  • Thought to motivate you to set goals
  • Separating real from neurotic goals from ideals to action

Improving and managing a successful relationship with your boss: 

  • Deepen on your understanding of your managers challenges
  • Setting a solid foundation in the partnership
  • The non-communication manager
  • Dealing with difficult personalities
  • Manager/Secretarial partnership
  • Managing stressful situations –how to stay calm
  • Making a decision, does your boss permit you to take initiative?

Developing a productivity working relationship with your boss –how to make a winning team?

  • How do you find out about each others personality traits to ensure a smooth working relationship?
  • Generating goodwill getting to trust each other?
  • How do you deal with your bosses changing moods?
  • Benefits of adapting your style to compliment your bosses style
  • Anticipating each others needs –how to deliver before you are asked?
  • What are the main prerequisites for being a winning team?

 

Working for more than one boss:

  • Setting priorities –deciding what can wait and what needs to be done now
  • Understanding the functions of our bosses and their priorities
  • The importance of open communications
  • Increasing your effectiveness by developing your organization skills

Communication:

  • Elements necessary for good communication
  • Step to communicate well
  • Charting out your personality
  • Understanding your strengths and stresses
  • To be aware of the communication process in business.
  • To use the appropriate communication medium
  • To be aware of the causes of communication breakdown.
  • To practise effective listening techniques
  • To identify the procedures for planning and preparing a successful presentation
  • To be aware of the use of visual aids and technology in presenting information
  • Communication and gender and age
  • Dealing with difficult personalities through the right communication skills.

Managing your time and operations to increase your personal effectiveness:  

  • How to optimize the use of your time?
  • To learn the techniques of effective time management
  • Planning the first ten minutes
  • Avoiding the busy trap

–         Understanding job priorities

–          Using the two-way communication

–          Prioritizing tasks

–          Using a tracking system

–          Understanding urgency

–          Addressing excuses

–          Achieving success

  • Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
  • To-do list
  • Goal setting

–         Rational goals

–         Directional goals

–         Muddling through

  • Value and cost of meeting
  • Types of meetings
  • Successful meeting leader and participants
  • Meeting process
  • The manager / secretary meeting the second magic ten minutes
  • Learn how to control time during meetings
  • Controlling your telephone
  • Dissolving time loss causes

Creative thinking & problem solving:

  • Defining problem solving
  • Planning your strategy
  • Exploring alternative decision
  • Taking real problems and working through them
  • Five style for dealing with conflicts

Creating a high profile:

  • Identifying the barriers
  • How to move forward
  • How to become more influential and productive
  • Report to your manager
  • Creating a personal action plan

Building your reputation- What makes you a top of the range Executive Secretary.

  • Who are the people you can learn from inside/ outside the organization
  • What is a mentor? Do you have one?
  • Dedication –how much should you enjoy the work you do take pride in it?
  • Loyalty and discretion –are the title white lies acceptable?
  • Appearance –does your personal appearance really reflect the worth you place in yourself
  • Good common sense and logic
  • Discipline, efficiency and ability to organize

Making the office technology work for you:

  • Making maximum use of your personal computer- Using the different software to organize your work.
  • Using e-mail to improve communication
  • The Internet – what it can do for you?

The future role of the PA/Executive Secretary:

  • The factors currently affecting your role
  • Changes to the role –is it an opportunity or threat?
  • The role in the future – where do we go from here?
  • What skill attributes and qualifications do you need?
  • Tips on ways to gain skills that will help you stay ahead.

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Event Management

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COURSE AIMS

The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.

The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for event organisers who wish to learn practical techniques for successful event management.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • A knowledge and understanding of what an ‘event’ is
  • A knowledge and understanding of the process of event management
  • Skills in how to conduct a stakeholder analysis
  • A knowledge and understanding of risk and hazards
  • Skills in how to conduct a risk assessment
  • Skills in exploring opportunities for the event
  • Basic management skills
  • Skills in how to use planning tools
  • Organisational skills
  • A knowledge and understanding of budgets
  • Skills in controlling finances
  • Post-event evaluation skills

 

 

COURSE CONTENT

Understanding Event Management

  • What is an ‘Event’?
  • Role of the Event Manager
  • Phases of Event Management

Event Management

  • How to establish your credibility as a leader
  • Understanding the challenges people newly promoted face
  • Creating a team vision
  • Adapting your leadership style to suit different situations
  • Effective delegation skills
  • Make employees accountable and responsible
  • Giving positive and negative feedback
  • Utilising feedback to modify employee behaviour
  • Providing ‘constructive’ criticism
  • Identify your strengths and weaknesses
  • Initiation – purpose and objectives
  • Stakeholder analysis – needs, expectations, influence
  • Managing Risks
    • Risk Assessment
    • Risk Response

The Event Project Life Cycle

  • Planning schedule
  • Timeline – countdown to success
  • Key event elements
  • Planning documentation
  • Event Planning Worksheets
  • Planning – Opportunities, Risks, Any Modifications Needed?
  • Implementing The Planning
    a. Risk
    b. Content
    c. Cost
    d. Schedule
  • Time Management
  • Prioritising Tools

The Written Event Plan

  • Types Of Event
  • Complexity
  • Scale Of Event
  • Legal Requirements
  • Client Requirements
  • Resources

Tools for Event Management

  • Prioritising Tools
  • Grid Analysis
  • Paired Comparison
  • Covey’s Matrix

Organising Tools

  • Critical Path Analysis
  • Gantt Charts
  • Brainstorming
  • Mid Mapping

Managing People

  • Delegating
  • Motivating
  • Methods of Communication

Marketing

  • Marketing Strategy
  • Market Analysis
  • The Marketing Mix
  • Advertising and promoting the event

Event Promotion

  • Advertising
  • PR
  • Word of Mouth
  • Direct Marketing
  • Press Releases
  • Target Market
  • Resources Needed
  • Schedule

The Media Kit

  • What Is It?
  • Press Release Including The ‘5 W’s’ (What, Where, Who, Why and When)
  • Event Programme
  • Sponsor Information
  • Interview Possibilities, Times and Contact Details of any ‘Stars’

Visiting the Venue

  • Adaptation
  • Communication
  • Pre-Events / Post-Event Briefings
  • Utilities and Electricity
  • Sound System
  • Food
  • Portable Toilets
  • Planning and Control Documentation
  • Record and Seat Arrangement

Budgeting and Financial Control

  • Understanding the purpose and uses of budgets
  • Budgetary Control
  • Revenue and Profit
  • Cash Flow Forecasts
  • Monitoring Cash Flow

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Innovation and Critical Thinking Training

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COURSE AIMS

Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic
  • Discuss the importance of creative and critical thinking
  • Understand why some people are naturally creative, but also how everyone can develop their creativity
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems
  • Apply the methods and tools to generate ideas for improving areas of their own work
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace
  • Recognise the difference between left and right brain thinking
  • Get a roadmap for developing your critical thinking skills
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity
  • Define the logical approach to critical thinking and innovation
  • Determine your preferred problem-solving style
  • Identify and overcome barriers to critical thinking

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation.
  • Understand what innovation is and is not.
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches.

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation.
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation.
  • Generate innovations within the culture.
  • Identify the innovation culture within your own organization.

Where Do Other Types of Thinking Fit In?

  • Left- and Right-Brain Thinking
  • Whole-Brain Thinking
  • Recognising the differences between lateral and logical thinking
  • Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group.
  • Recognise the elements that cause barriers.
  • Create ideas to “drive out fear”.
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations.

Prioritise Implementation of Innovations

  • Use various quality tools to prioritize the implementation of the innovations such as multi-voting and priority evaluation.
  • Prioritise the order to implement the innovations.
  • Prioritise order to implement within each innovation.

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Effective Planning and Organising

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COURSE AIMS

When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life.

The Effective Planning and Organising workshop addresses a proven approach to individual productivity that covers the fundamentals of planning, organising, with particular attention to personal time management and productivity drivers.

WHO WILL BENEFIT FROM THE COURSE?

Designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Be able to define what is planning
  • Understand planning components
  • The main stages of planning
  • Examine current habits and routines that are not organized
  • Improve your Time Management
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Identify the principles of prioritising
  • Giving and writing clear instructions
  • Allocate resources to achieve objectives
  • Use SMART objectives and targets to deliver goals
  • Know how to plan, schedule and prioritise your activities
  • Improve your communication to the team
  • Understand and demonstrate effective communication skills, including conflict resolution
  • Identify your own development needs and action plan to improve them

 

COURSE CONTENT

Defining Planning and Organising

  • Definition of Planning
  • Definition of Organising
  • Symptoms of Bad Planning and Organising
  • Benefits of Good Planning and Organising

Analysis of Current Time Management Issues

  • Definition of an Effective Time Management
  • Benefits of Good Time Management
  • How Well Do I Manage My Time?
  • Barriers to Effective Time Management
  • Overcoming Barriers
  • Setting Limits
  • Managing Interruptions
  • Time Management Principles

Setting Clear Goals and Objectives

  • Setting SMART Goals
  • Writing Objectives
  • Setting Business and Personal Goals

Planning and Organising your Workplace

  • Key Elements of Planning and Organising
  • Dealing with Paperwork and Admin
  • Completing a Schedule for the Year/Month/Week/Day
  • The Planning Process
  • Leadership and Coordination
  • Practising Using the Planning Process

Principles of Prioritising

  • Efficiency vs Effectiveness
  • The 80:20 Rule
  • Prime Time
  • Important and Urgent Matrix
  • Diving Tasks
  • The Concept Of Back Planning

Remove the Clutter

  • Just Do it
  • You Don’t Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place for Everything and Everything in its Place

Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Your Control
  • Case Study
  • To Do Lists
  • Using Day Planner

Paper and Paperless Storage

  • Finding a System that Works for You
  • Making it Consistent and Time Sensitive
  • Archiving

Organisation in Your Work Area

  • Keeping Items Within Arm’s Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow

Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks

Organizing Your Inbox

  • Setting Delivery Rules
  • Folder and Message Hierarchy
  • Deal With E-mail Right Away
  • Flag and Highlight Important Items

Avoid the Causes of Disorganisation

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits

Discipline is the Key to Stay Organised

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organisation Be Part of Your Life
  • Plan for Tomorrow, Today

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Presentation Skills – Presenting with Impact and Conviction

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COURSE AIMS

Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation skills makes the difference between success and failure. When delivered with confidence and impact, successful presentations provide an opportunity to inform, inspire and influence an audience.

This workshop will give delegates the skills that will make speaking in public less terrifying and more enjoyable. It includes topics that delegates can look forward to, including: creating a compelling speech, using various types of visual aids, and engaging the audience.

WHO WILL BENEFIT FROM THE COURSE?

This course will benefit those who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace, a necessity for those who make presentations to colleagues and/ or clients as part of their professional role.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

      • Learn how to focus on the needs of the audience
      • Practice verbal and non-verbal communication skills
      • Knock down nervousness
      • Know how to include only what is relevant in a presentation
      • Develop skills to be more concise when presenting
      • Discover strategies to improve the structure and organisation of your presentation
      • Know the correct format and presentation of reports, graphs and visual aids
      • Create targeted PowerPoint presentations
      • Learn how to develop hand-outs
      • Develop strategies to encourage and handle questions in presentations
      • Identify the purpose of a presentation and the objectives intended to achieve
      • Structure the material logically
      • Organise and tailor the presentation to suit the profile and needs of the audience
      • Select and prepare the most appropriate visual aids
      • Deliver the presentation with skill
      • Use proven techniques to maintain audience interest and encourage participation
      • Select presentation delivery methods
      • Describe how video and audio enhance a presentation and list criteria for determining what types to use

 

COURSE CONTENT

Pre-Workshop Preparation – ‘Show us’!

  • Delegate’s First Presentation (approx. 5 minutes)
  • Feedback on Effectiveness of Delivery Style
  • Action Points to Work on for the Final Presentation

Creating the Programme

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing and Editing

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Verbal and Non-Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Are You a Mouse or a Lion?

  • The Impact of Your Tone of Voice
  • Your Volume: Saying Words With Conviction
  • Developing a More Confident and Convincing Voice
  • Believe in What You are Saying
  • Professional, Culturally Sensitive and Easy to Understand Words
  • Developing a Greater Range of Expression in the Voice
  • Influencing Your Audience with the Power of Your Voice

How to Look Professional and Confident with Visuals

  • Developing High-Impact PowerPoint Slides
  • When to Use Hand-outs
  • When to Use Flipcharts
  • How to Use Flipcharts
  • Where to Stand, How to Stand and How to Follow Your ‘Train of Thought’
  • Designing Flip Charts for IMPACT

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Breaking The ‘Ice’

  • What is in Your Control and What is Not?
  • Building Rapport
  • When to Speak and When to Keep Quiet
  • Dealing with ‘Silence’ During Presentations and Meetings
  • Keeping Your Audience Focused on You
  • Determining When the Audience is Listening

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colours Appropriately
  • Creating a Plan B

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Wow Them with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colours Appropriately
  • Creating a Plan B

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Cultural Sensitivity
  • Creating a Plan B

Pumping it Up a Notch

  • Make Them Laugh a Little
  • Ask Them a Question
  • Encouraging Discussion

Handling Questions with ‘EASE’

  • Predicting Questions
  • Responses When You Do Not Know How to Answer
  • Handling Difficult Participants
  • Reading People’s Body Language

Post-Workshop Preparation – ‘Implement the Learning!

  • Delegates Deliver Their Final Presentation (approx. 5 minutes)
  • Where They are on the Learning Curve
  • Have They Applied the Points Introduced in the Training?
  • Action Points to Work on for Future

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Teambuilding and Leadership Skills

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COURSE AIMS

Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand.

As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must be at the forefront of leadership training.

Delegates will be shown how to develop a more effective leadership style through the trust-leadership approach to leading and developing organizations. Those who practice Trust-Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organisation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn to identify the different types of teams and develop different strategies for leading them
  • Recognise the different team development stages and behaviours
  • Master techniques to manage teams at each stage of development
  • Develop a range of great team building activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team

COURSE CONTENT

Define Success

  • What is a team?
  • Factors needed for success
  • Capabilities
  • Results

Stages of Team Development

  • Forming – as a leader, as a follower
  • Norming – as a leader, as a follower
  • Storming – as a leader, as a follower
  • Performing – as a leader, as a follower

Building Credibility

  • Integrity
  • Intent
  • Capabilities
  • Results

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

The Process of Creating Trust

  • Conducting baseline measurements.
  • Framing trust in economic terms
  • Setting trust objectives
  • Implementing the action plan
  • Evaluating success

Methods of Gaining Trust

  • Gaining feedback
  • Taking responsibility
  • Advice and feedback
  • Coaching and counseling
  • Rewards and recognition

The 7 Cs

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Motivation and Delegation

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COURSE AIMS

Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. This programme addresses the skills of motivation and delegation. Delegates will learn how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards; and develop staff into high performing leaders, guiding them to achieve their goals and targets.

WHO WILL BENEFIT FROM THE COURSE?

A must workshop for all staff that have people reporting to them who would like to explore key management skills such as motivation, coaching and delegation.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the importance of employee motivation
  • Identify the methods of employee motivation
  • Understand what motivates people to do what they do
  • Discover how to motivate yourself
  • What are the basic principles of motivation?
  • Explore what is ‘motivation’
  • Recognise the signs of lack of motivation
  • Identify practical ways to motivate others and stay motivated yourself
  • Deliver effective praise and reprimand sessions to enhance performance
  • Create an effective action plan to maximise motivation and performance
  • Learn how to work effectively and interdependently with colleagues
  • Develop coaching and counseling skills
  • Understand how to achieve greater work productivity by coaching your team
  • Outline how to set and agree challenging performance targets with team members
  • Practice coaching skills
  • Understand the importance of feedback – both for coaching and training
  • Uncover employees’ strengths and deliver feedback to enhance success
  • What are delegation strategies?
  • Develop communication skills so that employees will be open to delegation
  • Identify common delegation pitfalls and how to overcome them

COURSE CONTENT

Understanding Motivation

  • Defining Motivation
  • Identifying what Motivates People
  • The Importance of Different Behaviours when Motivating

How to Build Motivation

  • Assessing Your Attitude towards Your Subordinates
  • Good Managers versus Good Leader
  • How to Improve Communication
  • The Importance of Creating a ‘No-Blame’ Culture
  • Co-operation
  • Why You Should Encourage Initiative

A Psychological Approach

  • Herzberg’s Theory of Motivation
  • Maslow’s Hierarchy of Needs
  • The Two Models and Motivation

Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behaviour Modification in Four Steps
  • Appropriate Uses in the Workplace

Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in
    the Workplace

Personality’s Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type

Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Motivation on the Job

  • The Key Factors
  • Creating a Motivational Organisation
  • Creating a Motivational Job
  • Effective Appraisal Techniques
  • Empowering Staff
  • Building a Smooth and Clear Career Path

Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What to do When the Whole Company is
    De-Motivated

Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting

Improving Performance

  • Effective Leadership Communication Network
  • Your Role In Keeping Lines Of Communication Open At All Times
  • Active Listening Techniques
  • Constructive versus Destructive Communication
  • The Importance Of Emotional Intelligence
  • Barriers To Communication

Understanding Delegation

  • Defining Delegation
  • Why is it Important to Delegate
  • The Barriers to Successful Delegation
  • The Importance of Building a Relationship
    with Employees

How to Delegate Effectively

  • Establishing which Tasks to Delegate
  • Plan a Structure with Delegation
  • How to plan a structure with delegation
  • Understanding Accountability
  • Choosing the Right Person for the Right Task
  • Briefing Effectively

Monitoring Progress

  • Exercising Control
  • Minimising the Risks in Delegation
  • The Importance of Reinforcing a
    Delegate’s Role
  • Providing Support and Encouragement
  • Maintaining Boundaries
  • The Importance of Giving Feedback
  • Praising and Rewarding where Appropriate
  • Difficulties Encountered During Delegation

Monitoring Progress

  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork
    and Meetings
  • Managing the Time of Others

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Creative Problem Solving and Decision Making

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COURSE AIMS

Explore a variety of approaches to solve problems and make decisions. This workshop is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.

On this course, delegates will learn how to approach problems holistically by first identifying, then analysing the situation before moving to solution development.

WHO WILL BENEFIT FROM THE COURSE?

  • Managers
  • Supervisors
  • Administrators who will who will benefit from better problem solving and decision- making skills and
  • Business Professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for identifying causes and generating solutions
  • Analyse a problem and differentiate between problems with one solution, and problems with many solutions
  • Solve actual work problems and use appropriate problem solving and decision making techniques
  • Become an effective problem solver and recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to generate alternative solutions, using creative thinking and brainstorming
  • Identify barriers to solving problems
  • Learn the different stages of the decision making process
  • Improve your questioning techniques
  • Approach the right people at the right time to get the right answers
  • Know how to create an innovative environment in your workplace

COURSE CONTENT

Problem Solving and Decision Making

  • Definitions and Tools
  • The Link Between Problem Solving and Decision Making
  • Skills and Qualities of a Problem Solver
  • Power of Positive Thinking
  • Winner and Loser Behaviour
  • Taking Ownership of the Problem
  • Barriers to Communication and How to Overcome Them

What’s The Problem Here? Understanding What Problem Solving Is

  • Explore what Problem solving and Decision Making Means
  • Decision Types
  • Decision Making Traps
  • Fact Finding

Decision Making Supplementary Tools

  • Setting the Creative Stage
  • Using Creative Decision Making Techniques
  • The How-How Method
  • Decision Analysis
  • Decision Making Models
  • The power of Positive Communication?
  • Identifying Elements that Stimulate Creativity
  • Eliminating Barriers to Innovation
  • Encouraging Creative Thinking

The Rational Approach to the Problem Solving and Decision Making Process

  • The Approach – Information: Data & Facts
  • Problem Analysis
  • Defining the Problem
  • Convergent and Divergent Problems
  • Prioritising the Problem
  • Going to the Root Cause
  • Potential Problem Analysis
  • Separating Cause and Effect/Cause Analysis
  • Mapping the Problem – Force Field Analysis
  • Identifying Resource Constraints
  • Analysing the Environment
  • Recognising the Required Results

What’s Your Style? Problem-Solving Approaches

  • Problem Solvers – the Different Types
  • Strengths and Weaknesses
  • Becoming the Best Problem Solver – the Toolkit

Problem Analysis Supplementary Tools – Techniques To Use

  • Review of Problem Solving techniques
  • 6-Step Problem Solving technique
  • ‘Why-Why’ method (to find root causes)
  • Cause and effect
  • Pareto Analysis (80/20 Rule)
  • ‘The Matrix’
  • Logical Problem Solving and Decision Making
  • Investigating Each Solution
  • Analysing Options
  • The Benefits of Each Technique

Creativity and Problem Solving

  • The Hemispheres of the Brain
  • Why we Restrict our Thinking
  • How to Think Beyond those Limits
  • How to Challenge Your Own Assumptions
  • Brainstorming
  • Mind Mapping
  • Evaluate ideas
  • How to Implement Ideas
  • Ideas
  • Creativity as a Business Tool
  • Creative Thinking and Methods
  • De Bono’s Six Thinking Hats

Planning

  • Designing Contingency Plans
  • Integrating of Preventive and Contingent Actions
  • Risk analysis
  • Setting Standards (Quality, Quantity, and Timing)
  • Identifying Appropriate Resources

Implementation – Putting it into Practise

  • Allocation and Organisation of Resources
  • Delegating Tasks
  • Record Keeping
  • Setting Realistic ‘Time Frames’

Reviewing Progress

  • Setting Realistic Review Stages
  • Maintaining Progress Against Targets
  • Keeping the Team Together

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Managing Change and Conflict Resolution

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COURSE AIMS

We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change.

You will also recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment.

WHAT WILL BENEFIT FROM THE COURSE?

  • Supervisors
  • Team leaders
  • Management Professionals
  • Management Staff
  • All Professionals at all levels who want to develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Know and understand the nature of conflict
  • Understand conflict and its impact on the individual, team and organisation
  • Identify different types of conflict
  • Describe the stages of conflict
  • Apply skills on how to recognise and prevent conflict
  • Knowledge about the different conflict management styles
  • Understand why change is necessary
  • Identify reasons which prompt change
  • Examine the personal and organisational impact of change
  • Identify the best methods of planning for and managing change
  • Highlight the impact of a change or implementation on the workplace
  • Communicating change effectively
  • Creating ‘buy-in’
  • Understand the importance of working together as a team to implement change and the transition
  • Help reduce stress levels within teams during change
  • Understand the consequences for the organisation of change, or maintaining the status quo

COURSE CONTENT

The Nature of Conflict

  • The causes of conflict – common triggers
  • The conflict life-cycle:
    • Emergence
    • Escalation
    • Entrapment
    • Further escalation
    • Judgement
    • Aftermath
  • The Cost of Not Managing Conflict
  • The Scope of Conflict Management:
    • Containment
    • Resolution
    • Monitoring
  • The Importance of Conflict Management for All Managers

Conflict Management Styles

  • Concern for Self vs. Concern for Others (TKI Model)
    • Competing
    • Collaborating
    • Accommodating
    • Avoiding
    • Compromising
  • Constructive vs Destructive
  • Fight or Flight

Resolving Conflict – The RESOLVE Model

  • Review/ rules/ roles
  • Emotions
  • Summarise
  • Outcome
  • Learning
  • Value
  • Engage

Preventing Conflict

  • Effective Communication and Interpersonal Skills
  • Influencing skills
  • Understanding People and Personalities
  • Adapting Leadership and Management Styles
  • Understanding Language and How it Triggers Conflict

Change

  • What Makes Change Necessary?
  • What Causes Change to Fail?
  • Benefits of Change and The Consequences of Not Changing
  • Principles of Change Management
  • Methods of Planning for Change
  • Build a Foundation to Support Change
  • Tools Used when Planning for Change

Influences during Change

  • Gaining Employee Trust and Confidence During Change
  • Means of Overcoming Barriers and Difficulties
  • Leadership Styles During Change
  • Barriers to Change
  • Working with Different Personalities During Change
  • Necessary Infrastructures to Receive and Support Change

Communicating Change

  • The Importance of Communication
  • Involving People to Facilitate Effective Change
  • Communication and Involvement

Barriers to Change

  • Potential Difficulties During Change
  • Reactions to the Stages of Change
  • Lack of Change Information Meetings
  • No Feedback During Change

Dealing with Resistance to Change

  • Change Transition and Overcoming Resistance
  • Why People resist change
  • Motivating Employees to Accept the Challenges of Change
  • Dealing with the ‘Grapevine’
  • Preventing Negativity from Becoming Contagious
  • Conflict that Arise During Change
  • Effective Strategies to Coach People Through Change

Dealing with Different Situations

  • Threats; Verbal and Non-Verbal
  • Sarcasm
  • Blaming
  • Manipulation
  • Dealing with Sudden Changes in Behaviour
  • Turning Conflict Around
  • Organisational Conflict
  • Interpersonal Conflict
  • Focusing on the Issue and not the Situation
  • Identifying when to Bring in a Third Party

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Supervisory Management Skills

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COURSE AIMS

Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for new supervisors or those who have been in the position but would like to develop their skills in supervising their team.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify key roles and responsibilities of a supervisor
  • Demonstrate effective communication skills
  • Set SMART goals for yourself and for your team
  • Understand how people are motivated
  • Set expectations for your staff
  • Manage your time more efficiently
  • Explore ways to influence employees’ performance
  • Discover why performance improvement plans are so critical
  • Learn how to function effectively as a team
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Learn how to identify, measure and relieve your stress
  • Identify appropriate leadership styles to suit your subordinates
  • Gain a better understanding of the nature of conflict in the workplace
  • Devise a strategy that builds synergy on those you lead
  • Work out a personal plan of action to affirm lessons learnt
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

COURSE CONTENT

Responsibilities of an Affirmative Supervisor

  • Supervisor’s Roles and Responsibilities
  • Assets, Strengths and Weaknesses of a Supervisor
  • Successful Transition to Becoming a Supervisor
  • Understanding Company Culture
  • Leading versus Managing
  • Managing Versus Doing
  • Leadership Styles

Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Goals and Objectives

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Action Planning
  • Getting ‘Buy-In’ from the Team
  • Communication Expectations to the Team

Clear Communication

  • Verbal and Non-Verbal Communication
  • The Communication Process
  • Body Language
  • Effective Questioning Techniques
  • Active Listening Skills
  • Barriers to Communication

Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Delegation

  • The Delegation Process
  • Knowing Who, What and When to Delegate
  • Steps to Effective Delegation
  • Degrees of Delegation
  • Getting the Most from Your Team
  • Finding the Right Balance of Roles
  • Exercising Authority Effectively
  • Monitoring Results

Motivation

  • The Meaning of ‘Motivation’
  • How to Motivate Your Team
  • Dealing with De-Motivated Staff
  • Motivating Yourself and Others

Assessing and Handling Poor Performance

  • Performance Appraisal
  • Working with Personality Traits
  • Persuading People to Want to Learn
  • Identifying and Dealing with Problem Employees
  • Coaching and Counselling
  • Maintaining Discipline

Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Behaviour and Competency-Based Feedback
  • Informal Feedback
  • Formal Feedback
  • The Correct and Incorrect Use of ‘Praise’

Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Managing Your Self
  • Planning and Prioritising
  • Managing Conflicting Priorities

Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Problem Solving and Decision Making

Understanding Different Behavioural Styles

  • The Different Behavioural Styles
  • Identifying Your Behavioural Styles and Those Around You
  • Adapting Your Influencing Style to Match the Situation
  • Different Perceptions based

Building and Managing Winning Teams

  • Definition of a ‘Team’
  • Individual Learning Styles
  • Identifying the Way People Prefer to Interact
  • Developing a Positive Rapport with:
    • Your staff
    • Your colleagues
    • Your manager

Tips for Special Situations and Survival Guide for the New Supervisor

  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Ask the Right Questions of the Right People
  • Keep Learning!

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Leadership Essentials

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COURSE AIMS

Whilst it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true Leadership, you will be able to build the confidence it takes to take the lead.

Explore how managers can maintain their technical expertise while demonstrating the right type of leadership. It will give delegates the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

WHAT WILL YOU GAIN FROM THIS COURSE?

The course is designed for managers, senior managers, directors and anyone with leadership responsibilities who would like to improve their leadership skills to be able to empower and motivate their followers.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define Leadership
  • Identify what makes a good leader
  • Learn how to lead
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing, Participating and Delegating
  • Knowledge about the theory of Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
  • Find out what employees need from you as a leader
  • Deliver constructive feedback in a way that produces positive change, not resentment or anger
  • Understand what motivates people
  • Establish confidence and trust with employees through consistent management actions
  • Supervise friends and former co-workers without hassles or stress
  • Develop better communication techniques with peers and employees
  • Identify how to handle difficult or sensitive situations more confidently

 

COURSE CONTENT

Leadership Fundamentals

  • Defining Leadership
  • Leadership role
  • Characteristics of a Leader
  • Leadership Principles
  • Identifying ‘authority’, ‘power’ and ‘responsibility’
  • The Challenges Facing Leadership Today
  • Why Do Leaders Fail?

Inspiring a Shared Vision

  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others
  • Creating a Team Vision
  • Adapting Your Leadership Style to Suit Different Situations
  • Effective Delegation Skills
  • Making Employees Accountable and Responsible
  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Sharing Rewards

Leadership Situations

  • Addressing Attitude Problems
  • Your Role in Settling Disagreements Between Employees
  • Dealing with Difficult or Explosive Personalities
  • Coaching and Counselling Employees

Improving Performance

  • Understanding Motivation
  • Developing an Effective Leadership Communication Network
  • Active Listening Skills
  • Constructive versus Destructive Communication
  • Providing ‘Constructive’ Criticism

Managing Your Time, Priorities and Projects

  • Planning and Prioritising
  • Time Management
  • Barriers to Time Management
  • Delegation Skills
  • Assertiveness Skills

Feedback; Direct and Proactive

  • Creating a Positive Language Environment
  • Giving Positive and Negative Feedback
  • Utilising Feedback to Modify Employee’s Behaviour
  • Tips for Giving and Receiving Feedback

Using Emotional Intelligence (EI)

  • What is Emotional Intelligence?
  • Developing Interpersonal Relationships with Colleagues
  • Why Do We Need EI?
  • Is EI learnable?
  • EI in the workplace
  • Qualities of an EI Manager
  • The benefits of EI

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Strategic Thinking, Planning and Implementation

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COURSE AIMS

This programme is about getting your team, department or organisation where it needs to go. Starting with the bigger picture and moving onto the practical implementation issues, this course takes you right through the strategic planning process with helpful tools, techniques and ideas at every stage.

To be strategic is to be well prepared ahead of time for different eventualities. Therefore, strategic planning requires a ‘state of mind’ that has space for the future, is versatile enough to perceive different possible scenarios and creative to think out new solutions for possible problems and issues that may arise. At all levels, strategic thinking has become necessary for both short and long term success. The key lies not just in individual skills, but also in the ability to engage others in an on-going strategy process.

WHO WILL BENEFIT FROM THE COURSE?

Employees and professionals who need to adopt a ‘strategic mindset’.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Learn the fundamentals of strategic thinking and planning
  • Understand why strategic planning is important to organisation’s success
  • Improve creative thinking and come up with strategies
  • Explore the concept of strategic thinking
  • Determine reasons why strategic plans fail and how to avoid it
  • Create more awareness about ideas of a vision for the future
  • Assess the benefits and risks of strategic planning
  • Identify and review organisation’s mission, vision and strategic objectives
  • Understand the difference between Key Performance Indicators (KPI’s) and Key Result Areas (KRA’s)
  • Determine what causes the disconnection between strategy formulation and strategy implementation
  • Develop skills in setting strategic plans and how to convert them to action plans
  • Learn how to effectively establish and communicate strategy and directions; allocate resources; define departmental, team and individual goals and directions

COURSE CONTENT

Defining Strategy

  • What is a Strategy?
  • What is Strategic Thinking?
  • Skills for Strategic Thinkers

Strategic Planning Basics

  • 7 Principles of Strategic Thinking
  • The Helicopter View
  • Elements of Strategic Plans
  • Why Strategies Fail?
  • External Reporting and Compliance
  • Insight, Forecasting and Foresight

Setting Strategic Goals and Objectives

  • Distinction Between Strategy and Objectives
  • Establishing Success Criteria
  • Writing SMART Goals
  • Visual Thinking
  • Developing Vision and Mission Statements

Identifying Strategic Direction

  • Creating a Strategy-Focused Organisation
  • Learning and Performance Improvement
  • Your Organisation’s Key Strategic Issues
  • Review Findings’ Impact on Your Organisation
  • Relationship Between Organisation Strategy and Brand Identity

Applied Strategic Planning

  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • What is Applied Strategic Planning?
  • Where to Start with the Plan?
  • Conducting a Gap Analysis
  • Integrating Action Plans
  • Contingency Planning
  • PESTLE Analysis
  • Competitor Analysis
  • SWOT and Capability Analysis
  • Competitive Advantage

Key Performance Indicators (KPI’s)

  • Employee Goals and KPIs
  • Designing KPIs
  • Characteristics of KPIs
  • Requirements of KPIs
  • Problems with KPIs

Key Result Areas (KRA’s)

  • What are KRAs?
  • Why do We Need Them?
  • Conditions of KRAs
  • Contribution Zone
  • Balance Scorecard (BSC)

Implementing and Monitoring

  • Key Factors Involved in Implementing Strategy
  • Implementation Issues
  • Using Action Planning Tools
  • Communicating Your Strategic Plan
  • Gaining Trust and Buy In from Stakeholders
  • Controlling and Monitoring People
  • Identifying Success Indicators, and How to Measure Them
  • Emergent Approaches to Monitoring and Evaluation
  • Control Systems and Performance Measures
  • Effective Monitoring and Evaluation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Developing Management Skills

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COURSE AIMS

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who will benefit from the course?

The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the ‘core competencies’ required to be an effective manager
  • Develop a practical framework for understanding management
  • Understand the roles and responsibilities of each department
  • Identify the different leadership styles
  • Draw and understand company’s organisational chart
  • Learn how to motivate and inspire employees
  • Improve communication by identifying others’ assumptions and behaviours
  • Resolve conflicts quickly
  • Resolve performance issues effectively
  • Develop planning and organising skills for maximum outcome
  • Solve problems and make decisions more effectively
  • Effectively coach and develop staff
  • Organise your time and workload
  • Build and lead high performance teams

 

COURSE CONTENT

Good Manager, Bad Manager

  • Qualities of both Good and Bad Managers
  • What Can Sabotage a Manager’s Success?
  • What is Management and Leadership?
  • Setting Appropriate Boundaries
  • Leadership Role
  • Why do Leaders Fail?
  • The Challenges Facing Leadership Today

Understanding Different Communication Styles

  • Your Communication Style
  • Different Behavioural Styles
  • Adjusting Behavioural Style for Better Communication
  • The Behaviour Triangle
  • The Power of Your Voice
  • Verbal and Non-verbal Communication
  • Body Language
  • Assertiveness and Self-confidence
  • Questioning Techniques
  • Active Listening Techniques
  • The Importance of Listening
  • Barriers to Communication

Rephrasing for Better Relationships

  • Learn how to use language so that it will be better received
  • Dealing with Difficult PeopleManaging Your Emotions when Solving Problems
  • Managing Your Emotions when Solving Problems
  • Building Positive Relationships
  • Your Role in Settling Disagreements between Employees
  • Identifying the ‘Root Cause’ of the Problem

Difficult Personalities and Difficult Situations

  • Managing Difficult Personalities and Situations
  • Relationships with Subordinates
  • Managing Effective Relationships
  • Social Skills

Emotional Intelligence

  • IQ, EQ and Personality
  • What is Emotional Intelligence (EQ)
  • The Coaching Relationship Mind Set

Building High Performance Teams

  • Effective Team Building
  • Objectives to Creating a ‘High Performance Team’
  • Working Together – the Tool-kit
  • Team Building Model
  • Creating an Encouraging Environment
  • Managing and Leading Change

Goal Setting for Peak Performance

  • Setting Realistic and Manageable Goals
  • Explores the Components of SMART Goals
  • Practice Delegating and Communicating Goals and Expectations to the People they Supervise
  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork and Meetings

Time Management

  • Managing your Time
  • Time Robbers
  • Four D’s of Time Management
  • Planning and Prioritising
  • Managing Conflicting Priorities
  • Proactive vs Reactive

Stress Management

  • What is Stress?
  • Stress Management in the Workplace
  • The Fight or Flight Response
  • What Makes Something Stressful?
  • Stress Performance Connection
  • Stress Warning Signals
  • Stress Response

Delegation Skills

  • The Importance of Delegation
  • The 7 Levels of Delegation
  • Choosing a Suitable Level for your Team Members
  • Delegation and Its Role in the Development of Team Members

Feedback Skills

  • Giving and Receiving Feedback
  • Positive and Constructive Feedback – how to apply the right fit
  • When to Deliver Performance Feedback?
  • Steps of Giving Positive and Negative Feedback
  • Performance Conversations

Managing Performance

  • Your Brand
  • Setting Goal and Objectives
  • Staff Development Plans
  • Performance Review
  • Managing Under-performance
  • Star Performers

Motivation Skills and Understanding Others

  • What Makes your Team Member ‘Tick’
  • Elicit Staff Motivation, Values and Beliefs
  • Motivation Skills
    – what’s needed…what’s involved
  • Achieving an Outstanding Job
    – discover what to do

Coaching and Counselling

  • Coaching vs. Counselling
  • The Effective Coach ‘Tool-kit’
  • Different Types of Coaching
  • Johari Window
  • GAPS Framework
  • Coaching Moments – GROW Model

Decision Making

  • Types of Decision Making
  • Six Hat’s Exercise
  • Thinking Outside the Box

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Innovation and Critical Thinking

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COURSE AIMS

Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define critical thinking, reasoning, and logic.
  • Discuss the importance of creative and critical thinking.
  • Understand why some people are naturally creative, but also how everyone can develop their creativity.
  • Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems.
  • Apply the methods and tools to generate ideas for improving areas of their own work.
  • Explore how to use creative imaginations and mark real advancement.
  • Understand critical thinking and innovation as it pertains to the workplace.
  • Recognise the difference between left and right brain thinking.
  • Get a roadmap for developing your critical thinking skills.
  • Tap into the right brain thinking for old problems.
  • Demonstrate multiple creative thinking techniques.
  • Learn how to convert thoughts to things in an organisational context.
  • Learn how to overcome failures and turn problems into opportunities.
  • Ask appropriate questions for critical thinking and creativity.
  • Define the logical approach to critical thinking and innovation.
  • Determine your preferred problem-solving style.
  • Identify and overcome barriers to critical thinking.

 

COURSE CONTENT

Critical Thinking: What It Is and Why It Matters

  • Understand the importance of critical thinking
  • Difference between types of thinking
  • Improving business decision making
  • Steps to critical thinking

The Essence of Creative Thinking and Innovation

  • Define innovation
  • Understand what innovation is and is not
  • What is Creativity and Innovation?
  • Some Natural Roadblocks to Creativity
  • Compare traditional methods of capturing ideas to more current thinking and approaches

Understanding Critical Thinking

  • What is Critical Thinking?
  • Characteristics of a Critical Thinker
  • Common Critical Thinking Styles
  • Making the Connection

Creative Identity

  • The Importance of Failure
  • Creative Diversity
  • Establishing and Building Character
  • Know Yourself
  • Boost Your Creative Juices

Innovation Culture

  • Understand barriers to creating a culture of innovation
  • Understand what innovation culture is
  • Drive the organisation into a culture of innovation
  • Generate innovations within the culture
  • Identify the innovation culture within your own organisation.

Where Do Other Types of Thinking Fit In?

    • Left- and Right-Brain Thinking

Whole-Brain Thinking

Recognising the differences between lateral and logical thinking

Appreciating our strengths

Techniques for Thinking Creatively

  • Creative Thinking Exercise
  • DeBono’s Thinking Hats

The Critical Thinking Process

  • The Critical Thinking Model
  • The Standards of Critical Thinking
  • Identifying the Issues
  • Identifying the Arguments
  • Clarifying the Issues and Arguments
  • Establishing Context
  • Checking Credibility and Consistency

A Critical Thinker’s Skill Set

  • Asking Questions
  • Probing Techniques
  • Pushing My Buttons
  • Critical Thinking Questions
  • Active Listening Skills

Get Out of the Box: Basic Creative-Thinking Skills

  • Challenging Assumptions
  • Dispel corporate myths
  • Brainstorming
  • Negative Brainstorming
  • Real Life Business problems

Encouraging Creativity in a Team

  • Brainstorming
  • Plan It Out!
  • Brainstorming or blue sky thinking session
  • Reverse brainstorming
  • Sort cards or mind maps
  • Sticky notes/Meta-planning technique
  • Identifying when best to use each idea generation technique

Building a Creative Team that thinks critically

  • Creative Diversity Application
  • Collaboration Skills
  • Identify the barriers to each innovation group
  • Recognise the elements that cause barriers
  • Create ideas to ‘drive out fear’
  • Use mind-mapping to identify and develop options/solutions to overcome these barriers to the innovations

Prioritise Implementation of Innovations

  • Use various quality tools to prioritise the implementation of the innovations such as multi-voting and priority evaluation
  • Prioritise the order to implement the innovations
  • Prioritise order to implement within each innovation

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Building and Maintaining High Performance Teams

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COURSE AIMS

For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision.

The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader.

WHO WILL BENEFIT FROM THE COURSE?

This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Describe the concept of a team, and its factors for success
  • Learn to identify the different types of teams and develop different strategies for leading them
  • Explain the phases of team development and define their characteristics
  • The stages of team development
  • Describe actions to take as a leader – and as a follower for each phase
  • Identify the different types of teams
  • Develop a range of teambuilding activities
  • Discuss the uses, benefits and disadvantages of these teambuilding activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team
  • Actions to do, and those to avoid, when encouraging teamwork

COURSE CONTENT

Defining a Team

  • What is a Team?
  • Factors Needed for Success
  • Characteristics of a High Performance Team
  • Different Types of Teams
  • Core Teambuilding Competencies

Leadership Fundamentals

  • Role Of Leader Is Team’s Success
  • Characteristics Of An Effective Leader
  • The Emotional Requirements of Being A Leader
  • Establishing Confidence and Trust with Your Employees
  • Dealing With Different Personalities
  • Using ‘Common Sense’ Motivating Factors
  • The Four Leadership Styles

Developing Leadership Strengths

  • Establishing Your Credibility as A Leader
  • Creating a Team Vision
  • Effective Delegation Skills.
  • Making Employees Accountable and Responsible
  • Identifying Strengths and Weaknesses of
    the Team
  • Basic Principles of Influencing Skills
  • SCARF Model

Improving Performance

  • Stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Recognising Your Role in Motivating
    Your Team
  • Understanding Motivation
  • Employee Development
  • Personality Profiling

The Process of Creating Trust

  • Conducting Baseline Measurements
  • Framing Trust In Economic Terms
  • Setting Trust Objectives
  • Implementing The Action Plan
  • Evaluating Success

Communication

  • Communication Skills
  • Barriers to Communication
  • Communication Styles – VAK
  • Active Listening and Questioning

The 7 C’s

  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring

The 13 Behaviours of High-trust Leaders

  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust

Managing Conflict

  • What is Conflict?
  • Conflict versus Problem
  • Level of Conflict
  • Conflict Management Style
  • Conflict Resolution

Solving Problems and Making Decisions as a Team

  • The Six Thinking Hats
  • Encouraging Brainstorming
  • Building Consensus

Teambuilding Activities

  • The Benefits and Disadvantages
  • Teambuilding Activities That Won’t Make People Cringe
  • Choosing a Location for Teambuilding

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Coaching Leadership Development

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Training Coaching Leadership Development

Who Will Benefit?

The training offers a unique opportunity to develop powerful and authentic leadership and coaching in organizations which integrates performance and purpose. Coaching Leadership Development is especially suitable for:

  • leaders who want to take their leadership skills to the next level;
  • leaders who want to develop a coaching leadership style;
  • leaders spearheading organizational change.

Courses Outline

  • Leadership vision – Creating a compelling personal leadership vision
  • Coaching principles – Introducing a new approach to leadership
  • High-performance cultures – Identifying the optimal culture for you and your people
  • Partnering – Developing strong relationships with peers and direct reports
  • Emotional intelligence – Creating a safe, supportive, blame-free and challenging environment through mutual respect and trust
  • Human tendencies – Understanding the impact of biases and filters
  • Active listening – Enhancing attention, open communication, clarity and partnership
  • Powerful questioning – Empowering self and others
  • The GROW Model – Structuring high-performance conversations
  • The Inner Game – Unleashing potential and decreasing limitations
  • Coaching feedback – Developing others and effective performance enhancement
  • Goals that energize and motivate – Aligning individual purpose and organizational targets
  • Action planning and accountability – Increasing responsibility and ownership
  • Innovation and learning – Enabling creativity and thinking outside-the-box for improvements and solutions
  • Job satisfaction and loyalty – Creating a meaningful journey for self and others
  • Leadership vision – Strong facilitative leadership
  • Transformational leadership – Effective at communicating and enabling change and inspiring high performance
  • Acknowledgement – Increased motivation and commitment in direct reports
  • Self-management – Enhanced trust and confidence
  • Empowering people – Enhanced performance management
  • Coaching feedback – Continuous alignment
  • Bottom-lining – Enhanced communication and quicker decision-making
  • Accountability – Increased responsibility in direct reports
  • Working with limiting mindsets & inner critic – Increased performance from people who are underperforming
  • Designing the relationship – Strong relationships with direct reports
  • Bringing coaching into work relationships – Fully integrating coaching into your leadership style

 

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Office Management Training

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Training Office Management

COURSE AIMS

Designed to give you the key skills that are required for the smooth running of an office. Discover how to create a more effective office environment and reduce inefficiency in your workplace. Learn processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achieving of overall organisational objectives.

WHO WILL BENEFIT FROM THE COURSE?

Designed for newly appointed office managers or supervisors who need to gain key skills that are required for the smooth running of an office.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Manage the performance of administration staff
  • Develop office procedures for greater efficiency and effectiveness
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Learn how to be assertive and build a rapport with the boss
  • Identify who your customers are
  • Practice professional business writing
  • How to be assertive in the workplace
  • Your role in meetings
  • Improve written communication
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc
  • Understand the different types of finance used in the office
  • Organise and improve office systems

COURSE CONTENT

Administrative Skills

  • Planning and Organising Skills
  • Mind Mapping Skills
  • Managing Larger Projects Within Deadlines
  • Problem Solving and Decision Making
  • Business Writing Skills
  • Templates
  • Managing Meetings
  • Being Proactive
  • How to Successfully Work with More Than One Manager

Business Writing

  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages

Interpersonal Skills

  • Dealing with Difficult People Using P-A-C
  • Explore Transactions Further Using P-A-C
  • Working with the Boss
  • Building Networks In and Out of the Workplace
  • Giving and Receiving Praise
  • Giving and Receiving Feedback
  • Dealing with Emotions:
    • Differentiate Between Emotional Content and Message Content
    • Using Emotional Intelligence to Influence
    • How to Build Trust with People

Filing

  • Filing Methods
  • Advantages and Disadvantages of Each
  • Filing Cabinets
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security

Time Management

  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Planning and Prioritising
  • Plan Each Day Efficiently

Managing Working Relationships

  • Assertiveness Skills
  • Building Rapport
  • Influencing Skills
  • Effective Interpersonal Skills
  • Be a Better Listener
  • Conflict Management
  • Problem Solving
  • Motivation
  • Developing a Network of Working Relationships
  • People Management
  • Dealing with Difficult People
  • Delegation

Finance

  • Handling Petty Cash
  • Receipts
  • Different Types of Financial Documents.

Telephone Etiquette

  • Making and Taking Calls
  • Being Prepared and Beginning the Call
  • Building Rapport
  • Saying “Thank You”
  • Being Consistent
  • Dealing with Enquiries – Getting the Facts and Controlling the Call
  • How to Sound Confident and Helpful
  • Ending the Call

Meetings

  • What is a Meeting and Why Have Meetings at All?
  • Alternatives to Meetings
  • Types of Meetings
  • Minute Taking Styles
  • Your Partnership with the Chairperson
  • Taking Notes During Meetings
  • Minute Publishing Styles and How it Should Be Done
  • Types of Minutes
  • The Agenda of the Meeting

Managing Systems

  • Information Management
  • Presenting Statistical Information
  • Customer Service Management
  • Action Planning

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Executive and Personal Assistants Training

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Training Executive and Personal Assistants

WHO SHOULD ATTEND?

This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.

LEARNING OUTCOMES

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Team Working

COURSE OVERVIEW

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.

COURSE CONTENT

  • Working With Your Manager
  • Adapting To Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When To Take The Initiative
  • Administrative Soft Skills
  • Social Intelligence
  • Office Management
  • Active Listening
  • Effective Time Management
  • Calendar Management
  • Prepare For Changes And Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
  • Meeting Management
  • Creating An Agenda
  • Keeping Minutes
  • Keeping The Meeting On Time
  • Variations For Large And Small Meetings
  • Tools Of The Trade
  • Email Protocol
  • Office Machinery
  • Communication Skills
  • Phone And Voicemail Etiquette
  • Business Writing
  • Internet Research
  • Being An Effective Gatekeeper
  • Filtering Data And Information
  • Learn To Say No
  • Dealing With Difficult People
  • Organizational Skills
  • Prioritizing Your Workload
  • Goal Setting
  • Plan For Tomorrow, Today
  • Staying On Track
  • Confidentiality Guidelines
  • Your Confidentially Duty
  • Be Diplomatic And Discreet
  • Keeping Data Secure
  • What To Do In Sticky Situations
  • Team-Working
  • Creating Winning Teams, Key Roles And Team Dynamic
  • How To Motivate Staff And Ensure Results

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Training Assertiveness, Influencing Skills and Conflict Management for Women

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Assertiveness, Influencing Skills and Conflict Management for Women Training

Do you have difficulty saying “no”, or speaking up to ensure your ideas and views are heard? Or maybe your outspoken and aggressive approach hinders the progress you are trying to make?

Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships.

Who should attend?

Assertiveness, Influence and Conflict Management for Women Managers is designed for women managers who want to find the balance, get things done and get what they want while building their credibility and integrity.

Course Outline

The myths and the mysteries around assertiveness

  • The extremes and the middle ground of the assertiveness continuum
  • ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference and why it is an issue
  • The passive-aggressive personality – what it is and why it occurs
  • Defining aggression – why is it ok for some people and not ok for others

 

The assertive woman

  • The art of assertiveness – what does it take to cultivate it?
  • Common errors that prevent women from being clear and making themselves understood
  • Becoming assertive – behaviour that can help your career growth

 

The gender gap

  • Men and Women – why we’re different in our communication
  • What research tells us about socialisation and how it might have influenced your ability to be assertive
  • Avoiding the pitfalls – common mistakes that women make
  • How not to diminish your message through body language
  • Rationalising your thinking – avoiding the temptation to “act like a man”

 

Building your assertiveness strategy

  • Appropriately applying the Assertiveness ‘Bill of Rights’
  • Saying “no” when you need to and feeling great about it
  • Identifying what has blocked you in the past and exploring new paradigms
  • Unlearning and discarding ineffective old habits
  • Moving to new heights – integrating diplomacy in your communication style

 

Delivering and receiving feedback

  • Feedback techniques that you can use to help people to lift their game
  • Delivering tough messages without getting shot
  • Your response “toolkit” – phrases that help you to control your defensiveness
  • Understanding the link between thought, language and behaviour
  • Adopting a mutual respect stance to build your confidence levels

 

Managing and resolving conflict

  • Exploring the relationship between co-operation and assertiveness
  • Analysing your current conflict resolution style
  • Identifying your anger buttons and putting aside your personal anger
  • Identifying personal blocks that can stall you in a conflict situation
  • Planning to confront and resolve an interpersonal conflict
  • Detox from major conflict – how to free yourself and move on

 

Asserting influence to get you ahead in business and your career

  • Understanding communication styles and how they can be managed
  • Planning your message to achieve impact and maximise retention
  • Tips and techniques that will help you to negotiate from a position of confidence
  • Removing self-imposed barriers that can hinder your success in a negotiation

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Training People Management Skills for Technical Professionals

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People Management Skills for Technical Professionals Training

This intensive two-day course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance.

Technical people can be so engrossed with the technical details of their role that their people management skills often suffer. So, what happens when a technical person is expected to lead or manage a team?

Starting with an exploration of the basic principles of effective management, this highly practical and interactive programme will show technical individuals how to be better managers. Your course trainer will examine the issues that technical people typically encounter when they assume managerial or supervisory roles.

Using real life examples and exercises, you will learn how to motivate your staff/team to peak performance through the use of improved communications, positive feedback and motivation techniques. You will also learn how to hire the right people and how to manage difficult people and conflict for positive outcomes.

Who should attend

This seminar has been created for all those responsible for managing employees or a team, specifically those from technical industries.

Courses Outline

Moving successfully from a technical expert to a manager

  • Balancing the technical, organisational and management roles and skills
  • The psychological and behavioural break required to become a boss
  • Legal implications of you as the “proxy employer” i.e. what you need  to know to avoid landing your company in it when hiring, disciplining and firing
  • Delegation – knowing why, when and how you should delegate

The art of people management

  • A quick review of the people skills that will ease your transition to manager
  • Listening
  • Walking the talk
  • Mentoring and coaching
  • Motivation and communication
  • Conflict resolution
  • Self awareness and intuition

Developing a high performance team: Learning and identifying what motivates people

  • Team structures versus individual focused workplaces
  • Sales/commission driven environments versus non sales environments
  • Professional versus labour
  • Centralised versus decentralised
  • Office based versus non office based
  • Defining critical personality types and their influence on overall performance

Communication is at the heart of people management

  • Your new role as “bringer of good and bad news”
  • Identifying communication facilitators amongst your team
  • What are staff/team members’ expectations of you as a manager?
  • Developing your own communication style to successfully manage your relationships
  • Communication interrupters – what causes communication “blockages”


Managing and motivating your staff for increased performance

  • Learning the different styles/patterns of responsive behaviour
  • What can you learn from these styles to improve how others respond to you?
  • Watching out for the real gremlins i.e. the real de-motivators
  • Having effective performance measures
  • Having a system that allows for two-way communication
  • Focussing on the outcomes – NOT the behaviour
  • Dealing positively with poor performance
  • Tips for boosting the overall performance of your team

Developing negotiating skills 

  • Identifying situations where negotiation skills can be used in relation to people management
  • Applying your listening skills
  • Using silence effectively
  • Developing a win-win philosophy
  • Breaking down the unwillingness of the other person to come to the negotiation table

Managing conflict for positive outcomes – handling difficult people and behaviour

  • Understanding the how, when, where and why of conflict
  • Assessing your own behaviour in conflict situations
  • Recognising constructive and destructive conflict
  • The secret to handling conflict with ease – listen, listen and listen!
  • Listening and questioning to exhaust criticism and identify what the real problem is
  • Responding to the victims, complainers, blamers
  • Handling bullies, intergroup conflict and interdepartmental conflict

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

Motivational Training

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Training Motivational

Motivation is the product produced through internal or external factors that fuel one’s desire and energy to be committed to a role or job and consistently be focused & driven towards achieving set goals.

Motivation Training:

Training on Motivation improves motivational levels in the employees that boosts personal and professional performance. It helps employees connect better and establish successful working relationships; thus contributing to the success of an organization.

Motivational Training for managers and leaders are essential for sustained organizational performance. It is important for leaders to know how to inspire and motivate the team when required. By being better coaches and trainers to their team, the overall work atmosphere would become positive, thereby helping organizations greatly.

Though the impact of high motivation is well known, it has been found that a vast portion of the capabilities of employees in an organization is severely underutilized. If businesses or individuals want greater success, then the answer resides within the ability to improve motivation, improve the use of energy and to improve talent. Yet, almost every time, the emphasis is on the technical or the hard skills with little or no focus on training on motivation or the soft skills.

Life’s challenges sometimes throw many hurdles in one’s way, and it becomes difficult to stay motivated throughout the day.

It is no secret – employees who feel they are valued and recognized for the work they do are more motivated, responsible and productive. Moreover the real sustenance of motivation lies in the “Art of self-motivation”.

Motivational Skills

The benefits of employee motivation training are as follows:

  • Improves efficiency
  • Better adaptability to change
  • Improves workforce stability
  • Improves loyalty towards organization

Motivation Techniques

Focus Areas of the Motivational Training workshop:

  • Showing Self-Confidence
  • Never Give-Up
  • What is Success?
  • Characteristics Essential to Achieving Success
  • The Power of Positive Attitude
  • Expectations and Self-Efficacy
  • Importance of Commitment
  • Power of Persistence
  • Ways to Motivate Oneself – Create your own ‘Motivational Quotes‘
  • Personal Goal Setting

 

 

TRAINING METHOD

Lecturing, participative discussion, and case study.

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Strategic Investment Analysis and Portfolio Theory

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Training Strategic Investment Analysis and Portfolio Theory

COURSE DESCRIPTION

Investment analysis and portfolio management skills enable entrepreneurs and practitioners make sound investment decisions. This course is designed to emphasise analytical aspects of the investment decision, as well as modern concepts and instruments.

OBJECTIVES:
At the end of the course, participants will be able to:

  • Analyse the investment environment, different types of investment vehicles;
  • Apply quantitative methods for investment decision making – to calculate risk and expected return of various investment tools and the investment portfolio;
  • Distinguish concepts of portfolio theory and apply its principles in the process of investment portfolio formation; and
  • Analyse and evaluate relevance of stocks, bonds, and options for investments.

PARTICIPANT

Investment and Portfolio Managers, Private Investors, Stock Brokers, Financial Analysis, Asset Managers and Risk Managers from Banks, Money and Capital Markets and other Financial Institutions.

COURSE OUTLINE

  • The Investment Environment
  • Investment Management Process
  • Quantitative methods of Investment Analysis
  • Theory for Investment Portfolio Formation
  • Money Market Investment
  • Investment in Stocks
  • Investment in Bonds
  • Real Estate Investment Management
  • Commodity Investment
  • Psychological Aspect in Investment Decision Making
  • Using Options in Investments
  • Portfolio Management and Evaluation

Duration : 3 Day

TRAINING METHOD

Presentation, Discussion, Case Study & Evaluation.

FACILITIES

Training Kit, Flash disk, Handout, Certificate, Lunch + 2X Coffee Breaks / Day, Souvenir.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

 

Leadership Development for Women

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Training Leadership Development for Women

For women looking to advance their careers, sobering realities need to be considered and addressed.

Despite years of advances in both legal and corporate policy, many qualified women don’t get the jobs they want. Misperceptions, stereotypes and misplaced emotions on the part of either sex can still sabotage a woman’s career hopes—unless she takes a more strategic approach to her career.

This hands-on course shows you how to strategically use your strengths and abilities—your competitive edge—while mastering your emotions in even the most unwelcoming atmosphere. You’ll learn how to build a network of support, take smart risks and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy. Return to your job feeling confident, ready to compete fearlessly, and in a better position to be recognized for your true capabilities.

How You Will Benefit

  • Overcome overt and hidden biases against women as leaders
  • Adopt a competitive mindset that leverages your strengths as a woman
  • Build a wide and strategic network of key stakeholders who will promote your career
  • Avoid taking a perfectionist approach to competitive and challenging situations
  • Recover from losses quickly by learning to take things less personally
  • Learn to deal with hypercompetitive colleagues with whom you have low trust

What You Will Cover

  • Becoming a more confident, assertive woman in a competitive, male-dominated world
  • Getting out of your comfort zone and developing a more resilient mindset
  • Gaining a competitive advantage by taking smart career risks
  • Initiating and forming friendly competitor and challenger relationships
  • Expanding your strategic network in a virtual world
  • Learning how to collaborate with people you don’t like

Who Should Attend

Female business professionals who are looking to move forward in their organizations by developing the best possible leadership style to fit the positions they want.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Informasi Jadwal training / Pelatihan 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya

Communication and Presentation Skills for Project Managers

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Training Communication and Presentation Skills for Project Managers

During this 3 day course, participants will learn the proper communication and presentation skills for an individual who is moving into a project manager role.  This will include preparing leadership for their role using communications.  The course will also cover the writing of project charters, case for change, and report writing.  Participants will learn how to properly prepare presentations depending on their audience (executives, managers, users, or stakeholders).

Throughout this course participants will learn what business project management is and why being a good project manager is not enough.  They will also learn why project communication is so important and what happens if project communication is ignored.

Courses Content

Linking projects to the business

  • Understanding the business context for the project
  • Recognizing the common elements for all communications
  • Writing the charter as a communication tool
  • Writing the case for change as a communication tool

Building the Communication Plan

  • Doing a stakeholder analysis as a basis for the communication plan
  • Communicating changes in work processes
  • Creating support for a new work process
  • Using communication to handle risks
  • Communicating about problems effectively

Other Communication Requirements

  • Communicating scope changes
  • Using communication to prepare operations for the project deliverables
  • Communication strategies to overcome resistance to change
  • Handling competition with other initiatives using communication
  • Writing a close-out report

Presentations as part of a Communication Plan

  • Review of the common elements for all communications
  • Developing the content of the presentation
  • Choosing a strategy for the presentation
  • Developing polished delivery skills for presentations
  • Guidelines for using visual aids in presentations
  • Other logistics in preparing for a presentation

Communications to Management

  • Understanding the context of communications with management
  • Managing up
  • Understanding the politics in communication to management
  • Working with your sponsor on the case for change
  • Communication with your sponsor on problems
  • Internal and external communications

 

Participant

This course is aimed toward project managers with at least one year’s experience in managing projects. It will also be beneficial for team leads moving into a project manager role.

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.