Training Quality Management in The Hospitality Industry
Pelatihan Quality Management in The Hospitality Industry
Course overview
The hospitality industry is a broad category of fields within the service industry that includes hotels, restaurants, event planning, theme parks, transportation, airline, cruise line, spas, and additional fields within the tourism industry. The Hospitality Industry is booming all over the world and is a several billion dollar industry that employs millions and millions of people.
Objective
In this course participants will learn about hospitality operations such as front office, housekeeping, food and beverage production and service by working on duty teams and running the hotel campus operations under the supervision of expert instructors at the same time as attending theory classes.
Then they will become more involved in the managerial aspects of quality management, by undertakingsupervisory responsibilitiessuch as quality control, shift plans etc.
Who Should Attend
All Managers are work in Hospitality Industry
Course content
Managerial accounting
Customer service & effective communication
F&B service management
Front office operations
Housekeeping operations
Property management systems
Hospitality & tourism business environment
...