Marketing Communications and Brand Management

INTRODUCTION This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice. WHO SHOULD […]

Managing Service Quality and Customer Satisfaction

INTRODUCTION Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will: Learn about Customer Service and Quality Management Tools Learn how to […]

Flow Measurement and Custody Transfer

Introduction Custody Transfer defines the point at which ownership changes hands for the process product being measured. This transfer is unique among flow-meter applications since money changes hands and accuracy requirements are higher than they are for most other applications. The custody transfer system must generate detailed and indisputable cargo reports, based on accurate flow […]

Mechanical Failure Analysis

Course Description Mechanical failures are the cause of the production stops and should be eliminated with maintenance and the understanding of failures. Mechanical failure analysis provides the causes of the failures to be corrected for efficient production. Course Objectives Being familiar with mechanical failure analysis Learning failure modes and designing fail-safe systems Understanding the service […]

Understanding Diversity

Deskripsi Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, […]

Uncover Selling Opportunities

Deskripsi Saat ini dunia bisnis makin maju dan berkembang. Banyak sekali bermunculan wirausaha muda dan perusahaan-perusahaan baru yang meramaikan bisnis di Indonesia maupun kancah internasional. Karena semakin ketatnya persaingan di dunia bisnis, maka para pelaku bisnis hendaknya mampu membaca peluang sekecil apapun itu. Menangkap peluang usaha yang muncul dari kondisi real masyarakat dan membekali dengan ketrampilan […]

Fundamentals of Project Management Training

Course Overview This practical three-day workshop will equip participants with the tools, skills, behavioral attributes, and competencies needed to manage design and construction projects. Using lectures, discussion, and case studies, the focus will be on practical applications and techniques for immediate implementation and project results. Participants learn “what” to do, “how” to do it, and […]

Introduction to Energy Trading and Hedging

Course Overview This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users […]

Training Senior Secretaries and Personal Assistants’ Programme

Who should attend? This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties. Learning objectives To provide high standards of modern office practices and methods To enhance managerial capabilities and career growth To manage the work […]

Finance For Non Financial Staff

WHO SHOULD ATTEND? This program is intended for all non -finance Supervisors and Managers. LEARNING OUTCOMES Describe the art of finance and key financial terms Determine your role in company finances Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings. COURSE OVERVIEW & CONTENT Many […]

Purchasing and Vendor Management (Supplier Selection,evaluation and Development)

Overview Training ini ditujukan untuk purchasing ataupun procurement officer dan buyer. Tujuan dari training ini adalah memberikan penjelasan mengenai best practice purchasing management dan vendor management  dalam best corporation. Siapa yang harus mengikuti? Training ini  sangat cocok untuk manager, supervisor maupun staff yang mencari model system management di purchasing/procurement department maupun berminat untuk melakukan improvement […]

Electrical Engineering for Non-Electrical Engineers

Description This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less). […]

Pumps and Compressors : Selection, Operation, and Maintenance

Description Pumps and compressors are essential components in almost all industries in that they are required to meet system demands and operate reliably.  Further, since they can consume approximately 30% of a plant’s total energy use, efficient operation is essential.  Pumps and compressors therefore need to be cost efficient and reliable. By attending this course […]

Managing Project using MS Project Training

COURSE AIMS An instructor-led course provides students with the knowledge and skills to plan and manage projects using Microsoft Project 2010. It is intended for both novice and experienced Project Managers and projects support personnel who need to apply the discipline of project management using Microsoft Project Professional/Standard 2010. WHO WILL BENEFIT FROM THE COURSE? […]

Project Management with Microsoft Project training

Introduction Microsoft Project provides a flexible and intuitive solution to help you gain control of your projects. In this course, you learn to effectively create a project plan, track progress, adjust resources and generate dynamic reports in a hands-on learning environment. You Will Learn How To Leverage Microsoft Project to plan and manage project schedules […]

Training Event Management

COURSE AIMS The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities. The course covers all the elements of event management […]

Innovation and Critical Thinking Training

COURSE AIMS Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the […]

Customer Complaint Handling Training

COURSE DESCRIPTION For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact. Knowing what drives complaints in the first place is a great way to […]

Training Effective Planning and Organising

COURSE AIMS When you plan and organise yourself effectively, you can significantly reduce the time and effort required to achieve your goals. Increased productivity at work through better planning and organisation of work will lead to a happier, more rewarding and prosperous work life. The Effective Planning and Organising workshop addresses a proven approach to […]

Training Teambuilding and Leadership Skills

COURSE AIMS Successfully managing a cohesive, happy and high-performing team that consistently meets goals is in high demand. As an effective leader, your followers must have trust in you and they need to follow your vision. The element of ‘trust’ has a huge impact on the power and influence of the leader and trust-building must […]

Training Advanced Project Management

Who should attend? Project managers and Project Directors Project team members wishing to move into project management roles Other operational staff with a basic understanding of project management tools and techniques Project planners Senior line managers of project staff Technical and engineering staff wishing to develop skills in managing projects Learning Objectives To set up […]

Training Project Management

Who should attend? New Project managers Project team members wishing to move into project management roles Other operational staff wishing to learn project management tools and techniques Project planners Technical and engineering staff wishing to develop skills in managing projects Learning Objectives To create a Project Plan To set up and manage projects effectively To […]

Training Innovation and Critical Thinking

COURSE AIMS Innovation and Critical Thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the […]

Training Primavera P6

Courses Description Objectives · Course provides hands-on training for Primavera Enterprise 6.0 to improve the competency of project management practitioners and for those who want to embark on the world of project management, whether to assess the benefits of the project-driven organization or to develop new skills, and is considering a foundation milestone in stepping […]

Negotiating, Drafting & Understanding Contracts

Why Choose this Course? This course covers the three stages of contracting; negotiating the ‘deal’; documenting that deal in a robust, but practical way: and managing the performance of the contract itself.  This course will help participants to have an awareness of practices in other areas and other industries, which can add significant value to […]

Senior Secretaries and Personal Assistants’ Programme

Who should attend? This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties. Learning objectives To provide high standards of modern office practices and methods To enhance managerial capabilities and career growth To manage the work […]

Advanced Dynamic Office Management and Administration

Who should attend? This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions. Learning objectives To examine the evolving role of the modern secretary To carry out your duties more efficiently and effectively To update and raise […]

Human Resource (HR) Management Skills

Who Should Attend? This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with […]