Human Resource (HR) Management Skills

Who Should Attend? This programme is designed for HR professionals, particularly those who are new to the HR function, or who have some experience, but no formal training, and who would like to broaden their HR knowledge, and develop their expertise and interpersonal skills. It is also relevant to line managers who are tasked with HR functions. About The Programme Managing the HR function in an organization requires the use of many skills, including the ability to manage yourself and others, and the ability to make informed decisions and solve problems effectively. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, and Reward. The programme is highly practical with delegates involved in group activities, role-plays and exercises to develop and enhance their skills. Course Objectives To understand the different roles and responsibilities of Human Resource Managers To become conversant with resourcing and the recruitment and selection process, and to practise...
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Train The Trainer – Group Training Techniques

Who Should Attend? This programme is intended for people new to training, or those with no formal knowledge about the design and delivery of training programmes. The course content focuses on the professional delivery of training to small groups in the workplace, rather than on one-to-one training skills. About The Programme Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delivering top quality 'on-the-job' and 'off-the-job' training to meet organizational needs, is an essential skill for companies and organizations. This programme will also prove valuable to In-Company Trainers wanting to improve and update their training skills. Course Objectives To understand learning styles, and to examine techniques which will enhance the learning process To design training material for a group training session to meet specified needs To gain knowledge, skills, and practical tools to deliver effective training, using group facilitation techniques To improve your group training techniques, by focusing on effective communication behaviours To evaluate your...
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Conducting Effective Appraisals

Who Should Attend? All staff and managers who have responsibility for the development of staff, setting targets and appraising staff performance. About The Programme This programme is suitable for all levels of managers and supervisors responsible for carrying out staff appraisals. Managing and monitoring staff performance is an important part of the manager / supervisor role. Carried out effectively, appraisals can be one of the most motivational and effective management tools rather than a daunting experience for both the appraiser and appraisee. This course is designed to show you how an organization, and an individual, can conduct more effective and participative appraisal discussions that have a positive impact on key business objectives. Course Objectives To define what appraisals are, and why they are needed To ensure delegates understand how to prepare, structure, and run effective appraisal discussions To understand how higher motivation can be linked to an effective appraisal To give delegates the opportunity to: plan an appraisal meeting, practise carrying out a pre-appraisal...
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Writing Effective Policies & Procedures

Who Should Attend? Staff responsible for writing policies and procedures as part of their job will benefit from this programme. You will learn how to write clear and effective policies and procedures. The programme will offer templates, exercises, and plenty of brainstorming, to help you write your policies and procedures. It will also help you to apply writing processes and editing checklists to your policies and procedures, enabling you to feel confident you are producing top quality documents. About The Programme This programme includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The programme is experiential in nature, using real-life scenarios and case studies. Delegates will be given models and checklists for future use and reference. Course Objectives To identify the necessity for having organizational policies and procedures To understand the differences between policies and procedures To understand the link between...
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Writing Effective Job Descriptions & Person Specifications

Who Should Attend? Human Resource personnel and administrators, and / or line managers involved in recruitment and selection, staff appraisals, job evaluation, or organizational change. About The Programme This programme is designed to be highly practical, at the end of which you will have the necessary skills to write Job Descriptions and Person Specifications for your organization. Course Objectives To understand the need for clear Job Descriptions and Person Specifications in the workplace To understand the difference between Job Descriptions, Person Specifications and Competencies To understand the key components of Job Descriptions and Person Specifications To understand how to use Job Descriptions and Person Specifications in the workplace To provide practice in constructing professional Job Descriptions and Person Specifications What You Will Gain Practical experience in writing Job Descriptions and Person Specifications An understanding of the needs, components, and various uses of Job Descriptions and Person Specifications in the workplace Programme Content What Is A Job Description? Effective Job Descriptions - Background What Is 'Job Analysis'...
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Interviewing Skills – For Recruitment & Selection

Interviewing Skills - For Recruitment & Selection Who Should Attend? Recently appointed managers, supervisors and other personnel who are required to select and recruit new staff as part of their overall job role. About The Programme The structured interview is a major recruitment tool, and when used correctly, is a highly effective indicator of a candidate's suitability for a job. This programme includes a series of presentations, exercises, activities and role-plays that are designed to assist delegates better prepare for, and conduct effective interviews. Course Objectives To examine the integral parts of the recruitment and selection process To identify the skills required to conduct successful interviews To use a clear and effective interview structure To apply the techniques of competency-based interviewing To prepare for, and conduct, a successful selection interview To understand the steps to follow during the interview evaluation and follow-up To have an awareness of how Assessment Centres may be used to improve the effectiveness of selection What You Will Gain A clear understanding...
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Mastering Spreadsheet Data Using Ms Excel Training

Training Mastering Spreadsheet Data Using Ms. Excel LATAR BELAKANG: Berdasarkan pengalaman sebagai konsultan dalam membantu perusahaan bermigrasi dari pola pengolahan data manual menuju era digital sedari tahun 2001 – sekarang, muncul banyak permintaan dari sejumlah karyawan  (accounting & finance, purchasing, production, sales, dll) akan adanya solusi yang efektif dan efisien untuk dapat melakukan otomatisasi pengolahan data dalam jumlah record  yang besar, yang sumber datanya dapat berupa file text atau format data dari hasil convert aplikasi program database lain. Kemudian database hasil convert (import) tersebut harus dapat divalidasi secara cepat dan tepat agar dapat menghasilkan data yang benar. Pengolahan data seperti itu tentunya tidak dapat dikerjakan oleh Ms.Excel XP, 2002 dan 2003. Sedangkan di Excel 2007/2010 dan selanjutnya masalah-masalah tersebut semua dapat di atasi secara cepat dan tepat. OBJECTIVES:   Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk : Membaca dan memasukkan berbagai macam data : text file dan database yang lain yang jumlah record lebih dari 65.000 record ke dalam Excel 2007/2010. Memaksimalkan penggunaan fungsi atau metode...
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EFFECTIVE HANDLING ELECTRONIC DOCUMENTS FOR SUPPORTING ELECTRONIC DATA INTERCHANGE (EDI) IN THE PUBLIC ADMINISTRATION

PELATIHAN PENGELOLAAN DOKUMEN ELEKTRONIK SECARA EFEKTIF DALAM MENDUKUNG PERTUKARAN DATA ELEKTRONIK (EDI) PADA ADMINISTRASI PUBLIK LATAR BELAKANG: Fakta dilapangan dimana masih banyaknya dijumpai pertukaran informasi bisnis yang dilakukan dengan cara yang konvensional seperti memanfaatkan banyak kertas serta pertukaran informasi yang non digital , telah menyebabkan ketidakefisienan dalam dalam bisnis, khususnya yang berkaitan dengan pertukaran informasi bisnis. Persoalan ini tentu harus kita cari jalan keluarnya agar efisiensi dalam transaksi bisnis dapat ditingkatkan. Dokumen Elektronik  dan Elektronik Data Interchange (EDI) merupakan dua wilayah yang terpisah dari pertukaran informasi.  Konsep dokumen digunakan sebagai informasi yang ditujukan bagi persepsi manusia. Itu berarti bahwa setiap saat kita menangani dokumen elektronik,  kita berurusan dengan isi data dan bagaimana cara data disajikan. Selain itu, Dokumen Elektronik tidak berkaitan begitu saja dengan interchange, tetapi juga merupakan obyek editing, manipulasi, pencetakan dan penyimpanan. Kita memandang diperlukan strategi yang efektif antar organisasi  dan perlunya dibangun landasan pertukaran data melalui jaringan elektronik. Landasan itu dibangun dengan mengikuti metodologi rancang ulang proses bisnis dan...
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Strategic Power Sales Training

Training Strategic Power Sales Is your Sales Team capable of thinking and selling Strategically? The majority of people are capable of making a sale … … however many prospects are lost in the process. We have only one opportunity with a prospect and if we fail to convince them during the first interaction, the chance of sending them to the competitor is huge.  Now you can turn any prospect into a satisfied customer. Find out exactly how to: Strategically engage with the prospect and know what makes them tick Be in control to successfully manage the customer’s decisions to ensure that long relationships are maintained Acquire the skills to ensure that the customer owns your product Ensure that you get BUY-IN from every presentation This intensive Power Sales Course will: Restore your self-confidence and business-confidence Reduce the amount of lost sales Create additional prospects and sales Give you the edge on your competitors On completion of the course, the delegates will have achieved in the following areas: Develop...
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Master of Ceremonies (MC) Training

Training Master of Ceremonies (MC) Objectives The objectives of the Master of Ceremonies program is to develop confidence and assertiveness in the role of an MC. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an MC. Who will benefit? Any person who has the responsibility of being an MC at formal functions, meetings, company events both formal and social, award ceremonies, etc. Outcomes Memory Training: Fundamental techniques for remembering names and objects Toastmastering: Identifying different Toasts Toasting etiquette Making effective Introductions Image: Identifying dress codes Presentation Skills: Body Language Vocal Quality Questions: Knowing how to receive and handle questions Planning: Pre-meeting planning and organisation Speaking in Praise: How to reply to toasts and talks How to create a ‘roast’ with humour, wit and satire Presenting Awards: Presenting awards with dignity and grace Acknowledging recipients contributions Using Exhibits Using Equipment: Making use of microphones, lecterns, lighting TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment ...
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Training Tax Amnesty for Tax Planning

Training Tax Amnesty for Tax Planning Pendahuluan Pemberlakuan undang-undang tax amnesty memberikan kesempatan luas untuk memenuhi segala kewajiban perpajakan yang selama ini terabaikan dengan fasilitas khusus. Cukup bayar pokoknya saja tanpa sanksi dan hilangnya risiko pemeriksaan/pengusutan tindak pidana pajak. Kebijakan pengampunan pajak atau tak amnesty telah disetujui oleh DPR dan telah disahkan oleh pemerintah. Bagaimana memanfaatkan fasilitas tax amnesty dengan optimal? Pastikan anda memahaminya secara utuh lewat pelatihan ini. Peserta : Direktur, Perencana keuangan, Manager, Supervisor,Konsultan, Akuntan, Dosen , Mahasiswa, Serta berbagai pihak yang ingin mengetahui lebih dalam tentang Tax Amnesty. Outline Materi Pokok-pokok Undang-undang Tax Amnesty Apa dan siapa yang bisa memanfaatkan Tax Amnesty Faktor-faktor pertimbangan memanfaatkan Tax Amnesty Prosedur memanfaatkan Tax Amnesty Perencanaan Pajak untuk PPH 21, PPh 23, PPh 26, PPh Final dan PPN Perencanaan pajak untuk PPH Badan Perencanaan Pajak : Analisa laporan (Keuangan neraca/Laba rugi) dan pelaporan pajak bulanan atau tahunan Studi kasus Durasi Training 2 Hari TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment ...
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Indonesian Upstream Oil Gas Contracts

Training Indonesian Upstream Oil Gas Contracts The course will also emphasise topics around the monetisation of crude and natural gas produced from the contract areas and explore the legal structure of the gas sales and its prevailing rules and practices. In addition the participants will gain an extensive overview on the mechanism of LNG project development based on the actual ongoing and upcoming schemes. The instructors will identify the most vital issues involved in negotiating upstream petroleum contracts, to assist you in preparing for negotiations. BY ATTENDING THIS COURSE YOU WILL: - Understand the most vital issues involved in negotiating upstream contracts in Indonesia - Hear first-hand from Indonesian experts currently involved in Indonesian &Oil & Gas Law revision - Examine the procedures and assignments of Indonesiaa & PSC participating interest - Assess the key strategies to monetise crude and gas from your projects in Indonesia - Gain an overview of the mechanisms to develop LNG and gas projects in Indonesia Course Outline Indonesian Upstream Oil Gas Contracts Day 1 Understanding...
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Coaching Leadership Development

Training Coaching Leadership Development Who Will Benefit? The training offers a unique opportunity to develop powerful and authentic leadership and coaching in organizations which integrates performance and purpose. Coaching Leadership Development is especially suitable for: leaders who want to take their leadership skills to the next level; leaders who want to develop a coaching leadership style; leaders spearheading organizational change. Courses Outline Leadership vision – Creating a compelling personal leadership vision Coaching principles – Introducing a new approach to leadership High-performance cultures – Identifying the optimal culture for you and your people Partnering – Developing strong relationships with peers and direct reports Emotional intelligence – Creating a safe, supportive, blame-free and challenging environment through mutual respect and trust Human tendencies – Understanding the impact of biases and filters Active listening – Enhancing attention, open communication, clarity and partnership Powerful questioning – Empowering self and others The GROW Model – Structuring high-performance conversations The Inner Game – Unleashing potential and decreasing limitations Coaching feedback...
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Tribology dan Analisa Vibrasi untuk Predictive Maintenance

Tribology dan Analisa Vibrasi untuk Predictive Maintenance   COURSE DESCRIPTION Vibration Analysis adalah sebuah metode untuk mendeteksi unbalance, misalignment, kebengkokan shaft, eccentric rotors, Pulley dan Belts dan sebagainya, selain itu juga mengetahui adanya resonansi, mechanical looseness, oil whirl, kerusakan bearing, permasalahan gear mesh, motor dan lainnya. Sedangkan Tribology and Oil Analysis didefinisikan sebagai gudangnya pengetahuan pada persentuhan permukaan pada pergerakan relative contohnya pada jurnal bearing dan pelumasnya. Dengan analisa partikel keausan dapat disimpulkan mengenai kondisi dari internal part. Pengujian tersebut juga membandingkan sifat kimia dan fisik terhadap minyak pelumas baru untuk mengetahui fungsinya sebagai pelumas masih normal atau tidak selain itu juga meliputi pemeriksaan viskositas, kandungan air dan zat aditif. Dalam pelatihan ini, akan dibahas mengenai implementasi Vibration Analysis dan Tribology untuk keperluan predictive maintenance secara detail mulai dari aspek teori hingga hal-hal yang bersifat terapan. (ev) Tujuan Training : Mendeteksi unbalance, misaligment, kebengkokan shaft, eccentric pulley dan belts mistracking serta kerusakan bearing termasuk mechanical looseness. Memahami tribology untuk analisa penyebab kerusakan bearing Memahami...
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Training L&D Project Management

Training L&D Project Management Whether working on online or live course development, LMS implementation, or new process design, this course presents concrete steps to improve the project management skills of L&D professionals. Being involved in L&D and once you have identified the L&D projects you want to accomplish, this course will assist you to learn how to plan a project correctly. This process starts with the Training Needs Analysis and defining learning objectives. We show you how to build a simple and flexible project schedule, manage multiple projects, complete a project, and improve your own project management strength through quick post-project learnings and reviews. Course Outline Defining the project scope • Determining project objectives • Aligning your project with the organization’s competency frameworks • Conducting TNAs • Building your project plan: Schedules, resource allocations and budgets • Clarifying responsibilities: The project sponsor, manager and stakeholders • Creating activity networks and other tools for communicating project scope and activities Estimating project duration • Creating a project charter to clarify L&D ROI, scope, metrics, risk mitigation, constraints, communication planning, and project governance • Putting...
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Tendering, Cost Estimation and Risk Analysis for Project Manager

Training Tendering, Cost Estimation and Risk Analysis for Project Manager Course introduction This course is designed for sales personnel, bid managers, project personnel and technical consultants responsible for responding to tenders. The course aims to prepare the participants with the necessary knowledge and skills in reviewing tender documents, understanding thoroughly the requirements of the tender and, thereby, conducting a complete and accurate scoping of the requirements of the tender. This thorough scoping will lead to the estimation of the project cost including ensuring that a complete and comprehensive risk assessment has been made and all project considerations have been taken into account. Target Audience Sales personnel, Consultants and Project professionals responsible for preparing and giving inputs during the tendering process. Course Outline The Tendering Process A general introduction to the overall Tendering process from the customer perspective. Review of Standard Tender Documents A sample government tender and private tender will be reviewed to understand the format of the tender document and determine what is expected of the proposer. Project...
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Office Management Training

Training Office Management COURSE AIMS Designed to give you the key skills that are required for the smooth running of an office. Discover how to create a more effective office environment and reduce inefficiency in your workplace. Learn processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achieving of overall organisational objectives. WHO WILL BENEFIT FROM THE COURSE? Designed for newly appointed office managers or supervisors who need to gain key skills that are required for the smooth running of an office. WHAT WILL YOU GAIN FROM THIS COURSE? Manage the performance of administration staff Develop office procedures for greater efficiency and effectiveness Gain a better understanding of filing methods and procedures Learn how to manage time efficiently and deal with stress management Enhance communication and interpersonal skills Learn how to be assertive and build a rapport with the boss Identify who your customers...
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Executive and Personal Assistants Training

Training Executive and Personal Assistants WHO SHOULD ATTEND? This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance. LEARNING OUTCOMES Working with Your Manager Administrative Soft Skills Effective Time Management Meeting Management Being an Effective Gatekeeper Organizational Skills Confidentiality Guidelines Team Working COURSE OVERVIEW Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will...
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Administrative Support Training

Training Administrative Support WHO SHOULD ATTEND? This programme is intended for employees in administrative support positions/ Administrative assistants/ Administrative personnel, as well as individuals who want to refresh their administrative skills LEARNING OUTCOMES By the end of this programme, the participants will be able to: Gain the knowledge and skills required to describe the roles and responsibilities of administrative support staff. Identify the skills and personal qualities necessary for success as an administrative support professional Recognize how to plan and schedule meetings Managing your time, priorities and workload Creating effective administrative systems Communicating face to face with confidence Executing common administrative support tasks COURSE OVERVIEW Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In...
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Secretarial Skills for Office Professionals

Training Secretarial Skills for Office Professionals WHO SHOULD ATTEND? This program is intended for Personal Assistants, Secretaries LEARNING OUTCOMES By the end of this programme, the participants will be able to: Become highly organised using smart, efficient systems Manage time more effectively & strategically Master prioritisation of time and complete all important tasks Use highly effective verbal and nonverbal communication techniques Be more proactive and empowered in their role Communicate more effectively with their manager Improve their customer service skills, with both internal and external customers Gain an insight into the importance of caring for themselves COURSE OVERVIEW Office professionals provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs. Learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practical skills and techniques you will learn...
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Training Manajemen Logistik Kepelabuhan

Training Manajemen Logistik Kepelabuhan Manajemen logistik merupakan bagian dari proses supply chain yang berfungsi untuk merencanakan, melaksanakan, dan mengendalikan keefisienan dan keefektifan penyimpanan dan aliran barang, pelayanan dan informasi terkait dari titik permulaan (point of origin) hingga titik konsumsi (point of consumption) dalam tujuannya untuk memenuhi kebutuhan para pelanggan. Dalam konteks kepelabuhan, aspek pengelolaan fungsi logistic tidak kalah pentingnya sebagaimana pengelolaan pada industry lainnya. Seiring dengan adanya desakan dari pelaku usaha logistik nasional untuk pembenahan infrastruktur dan investasi penambahan peralatan bongkar muat pada pelabuhan utama di Indonesia guna mendongkrak percepatan arus barang menjelang liberalisasi dan integrasi logistik Asean 2013, maka perlu adanya pemahaman yang komprehensif dari para pelaku usaha manajemen logistic pelabuhan. TUJUAN TRAINING MANAJEMEN LOGISTIK KEPELABUHAN Pelatihan ini bertujuan untuk memberikan pemahaman kepada peserta agar mereka mampu melaksanakan pekerjaan mengelola, mengarahkan, mengkoordinasikan dan mengendalikan seluruh perencanaan dan implementasi kebijakan dan strategi logistic, transportasi produk dan operasional pelabuhan serta operasional gudang penyangga untuk menciptakan kinerja logistik pelabuhan yang efektif. MATERI TRAINING MANAJEMEN LOGISTIK KEPELABUHAN   1. Pengantar...
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Info Jadwal Training 2017

Berikut Informasi Jadwal Training 2017  / Schedule Training Tahun 2017 Kategori : MINING / PERTAMBANGAN / GEOLOGY TRAINING 2017 ( Lihat disini ) Kategori : BUDGETING, BANKING, ACCOUNTING & FINANCE TRAINING 2017 ( Lihat disini ) Kategori : HRD & LEADERSHIP, MANAGEMENT TRAINING 2017 ( Lihat disini ) Kategori : SALES AND MARKETING TRAINING 2017 ( Lihat disini ) Kategori : PROJECTS, CONTRACTS, PURCHASING & TENDERS TRAINING 2017 ( Lihat disini ) Kategori : SECURITY TRAINING 2017 ( Lihat disini ) Kategori : INFORMATION TECHNOLOGY ( IT ) TRAINING 2017 ( Lihat disini ) Kategori : HUKUM / LEGAL TRAINING 2017 ( Lihat disini ) Kategori : HEALTH, SAFETY, ENVIRONMENT & LAB TRAINING 2017 ( Lihat disini ) Kategori : TECHNICAL , ENGINEERING & MECHANICAL TRAINING 2017 ( Lihat disini ) Kategori : ELECTRICAL & INSTRUMENTATION TRAINING 2017 ( Lihat disini ) Kategori : OIL AND GAS TRAINING 2017 ( Lihat disini ) JADWAL TRAINING 2017 / JADWAL PELATIHAN TAHUN 2017 / JADWAL DIKLAT 2017 / JADWAL SEMINAR 2017 / JADWAL WORKSHOP 2017 / JADWAL BIMTEK 2017 – TERBARU  BULAN  JANUARI 2017 – FEBRUARI 2017 –...
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Training Management for Recruitment

Management for Recruitment Training Pendahuluan Sebelum karyawan dapat direkrut untuk mengisi suatu jabatan tertentu, recruiter harus memiliki gambaran yang jelas tentang tugas-tugas dan kewajiban yang dipersyaratkan untuk mengisi jabatan yang ditawarkan. Tujuan dari rekrutment, seleksi dan penempatan adalah mencocokkan (to match) antara karakteristik individu (pengetahuan, ketrampilan, pengalaman, dan lain-lain) dengan persyaratan jabatan yang harus dimiliki individu tersebut dalam memegang suatu jabatan. Kegagalan dalam mencocokkan kedua hal tersebut dapat menyebabkan kinerja karyawan tidak optimal dan kepuasan kerja sangat rendah, sehingga tidak jarang hal ini membuat individu dan organisasi menjadi frustasi. Dalam usaha mencari individu yang tepat dan sesuai untuk jabatan tertentu maka pihak manajemen harus melakukan pengukuran terhadap tuntutan (demand) dan persyaratan-persyaratan (requirement) dari jabatan tersebut. Jika semua proses seleksi dilakukan dengan tepat maka akan terciptan semua tujuan yang telah ditetapkan oleh para pengambil keputusan dan pimpinan termasuk pemilik. Tujuan dan Manfaat Pelatihan Memberikan pedoman praktis untuk rekruitmen dan seleksi Memberikan cara memilih dan menempatkan SDM yang sesuai dengan kebutuhan perusahaan Mampu membangun mindset of success...
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Effective Office Management & Administration Skills Training

Training Effective Office Management & Administration Skills WHO SHOULD ATTEND? This programme is useful for anyone who deals with the day-to-day running of an office. Learners attending this course are typically office managers, PAs and secretaries or administrative personnel. LEARNING OUTCOMES By the end of this programme, the participants will be able to: Understanding of the range of responsibilities and skills required by the office manager Understand the importance of effective administration skills within an organisation Enhance communication and interpersonal skills Manage time efficiently and be able to think proactively Describe the essentials of an effective office system Segregate important tasks and prioritise them Improve skills in record keeping, organizing meetings Manage a network of working relations Manage the performance of admin staff Various approaches to use when dealing with the management of tasks, teams and individuals Techniques to plan and manage workload effectively and achieve objectives Assertive communication and problem-solving skills COURSE CONTENT Programme Introduction/Roles, Competences And Personal Effectiveness Programme Introduction And Objectives ...
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Training Sales for Non-Sales people

Sales for Non-Sales people Training Introduction As a customer facing representative of your company, your non-sales staff have a unique opportunity to build strong rapport and gain confidence and trust. This course is designed to equip the non-sales person with the skills, knowledge and behaviour that they can use to enhance the customer experience and increase product sales through a consultative approach. By identifying customer needs and understanding the drivers for their buying motivation you can better suggest which products and solutions would work for them and how your product features are relevant and beneficial. On successful completion of this course participants will : • Have an improved recognition and willingness to make a positive impact on sales. • Recognise the bridge between service and sales and make the transition. • Have the skills to see your business from the client's perspective. • Be able to interact with, understand and persuade customers. • Recognise how to take the fear factor out of selling. • Develop personal resilience skills. Who should...
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Training Assertiveness, Influencing Skills and Conflict Management for Women

Assertiveness, Influencing Skills and Conflict Management for Women Training Do you have difficulty saying “no”, or speaking up to ensure your ideas and views are heard? Or maybe your outspoken and aggressive approach hinders the progress you are trying to make? Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships. Who should attend? Assertiveness, Influence and Conflict Management for Women Managers is designed for women managers who want to find the balance, get things done and get what they want while building their credibility and integrity. Course Outline The myths and the mysteries around assertiveness The extremes and the middle ground of the assertiveness continuum ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference and why it is an issue The passive-aggressive personality – what it is and why it occurs Defining aggression – why is it ok for some people and not ok for others   The assertive woman The art of assertiveness –...
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Training People Management Skills for Technical Professionals

People Management Skills for Technical Professionals Training This intensive two-day course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Technical people can be so engrossed with the technical details of their role that their people management skills often suffer. So, what happens when a technical person is expected to lead or manage a team? Starting with an exploration of the basic principles of effective management, this highly practical and interactive programme will show technical individuals how to be better managers. Your course trainer will examine the issues that technical people typically encounter when they assume managerial or supervisory roles. Using real life examples and exercises, you will learn how to motivate your staff/team to peak performance through the use of improved communications, positive feedback and motivation techniques. You will also learn how to hire the right people and how to manage difficult people and conflict for positive outcomes. Who...
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Training Economics and Cost Benefit Analysis for Policy Makers

Economics & Cost Benefit Analysis for Policy Makers Training Economics is a study of the production, distribution and consumption of goods and services. Applying Economics to Policy Making will equip you with the tools to allow you to gain a better understanding the allocation of resources, delivering public sector goods and services, and regulating the activities of the private sector. Learn to think like an economist and apply economic principles to the world around you. Learning Outcomes Gain a fundamental understanding of how economics can contribute to policy making Understand how markets work, and under what conditions markets fail to deliver the best possible outcomes Understand the concepts of market failure and the motives for government intervention and where government failure arises Learn how to apply cost benefit analysis as a decision making tool Understand the tools of macroeconomic policy management Who should attend? This course is aimed at those who are required to have an increased understanding of key economic concepts and terms...
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Personality Development Training

Training Personality Development Overview: If businesses or individuals want greater success, then the answer resides within the ability to improve motivation, improve the use of energy and to improve talent. Yet, almost every time, the emphasis is on talent or the hard skills with little or no focus on developing one’s own personality. This is a busy one-day Personality Development training workshop that is designed to help emerging leaders create a more dynamic, loyal and energized personality and replicate it in their workplace. Benefits for the Participants: o Identify the link between motiva tion and employee performance o Recognize the external factors that can influence performance o Discover ways to build and encourage self motivation o Learn effective strategies to encourage and sustain positive attitude o See things in different perspectives o Manage and adapt to change o Have a clear vision and overcome obstacles Training Topics • What is Success?   o Characteristics Essential to Achieving Success   o Showing Self-Confidence   o Never Give-Up •...
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Motivational Training

Training Motivational Motivation is the product produced through internal or external factors that fuel one's desire and energy to be committed to a role or job and consistently be focused & driven towards achieving set goals. Motivation Training: Training on Motivation improves motivational levels in the employees that boosts personal and professional performance. It helps employees connect better and establish successful working relationships; thus contributing to the success of an organization. Motivational Training for managers and leaders are essential for sustained organizational performance. It is important for leaders to know how to inspire and motivate the team when required. By being better coaches and trainers to their team, the overall work atmosphere would become positive, thereby helping organizations greatly. Though the impact of high motivation is well known, it has been found that a vast portion of the capabilities of employees in an organization is severely underutilized. If businesses or individuals want greater success, then the answer resides within the ability to improve motivation, improve the use...
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