Course Overview

The ability to identify the real cause of problems at work and to make the appropriate   decisions to solve them effectively is the fundamental excellence of every successful     leader. For the untrained, dealing with problems can be similar to being lost.  They don’t know where they are and this hinders the progress in organizations.  A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed.  Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse.
This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in   developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving run the risk of attempting to eliminate the symptoms associated with the problem rather than eliminating the problem at its cause.
Using proven ‘Best-Known’ problem solving and decision-making processes also helps project leaders to tap into the know-how of individuals and teams, to develop consensus, to gain commitment, and solve problems effectively. It enables everyone to be on the same wavelength, using a common standardize approach and language, and works towards the same goal, regardless of background or expertise.

Course Objective

After completing this course, participants will be able to:
Describe the step-by-step rational analysis & structured approach to effective problem solving.
Recognize the human side of problem solving and the vital role communication plays at each step
Distinguish between the causes and effects of problems
Make good decisions –  individually & as a team
List down when, where and how to use the analytical techniques in each step
Practice solving problems as a team using real case studies
Use problem solving tools and apply best-known-method of problem solving and decision-making techniques on the job

Who Should Attend

This course is specially designed for Managers, Project Leaders, Executives, Engineers, Supervisors those whose job requires solving problem and making decisions on a daily basis.
This course is also suitable for Project Team Members who need to support their teams to solve problems and accomplish goals.

Course Content

Module (01) Introduction & Definition
1.1 Definition of a Problem
1.2 Pitfalls in Problem Solving.
1.3 Why PSDM Skills?
1.4 The Human Side of Problem Solving
1.5 Exercises: Mental blocks to effective problem solving.
Module (02) ‘Best-Known-Method’ Overview
2.1 Different techniques to problem solving:
2.2 Deming’s PDCA Cycle
2.3 Structured Approach: 7 Steps Problem Solving Technique
2.4 Rational Approach: K-T Problem Solving and Decision Making Technique
Module (03) Problem Identification
3.1 Identifying performance gap
3.2 Defining problem statement
3.3 Case study: Problem Statement
Module (04) Understanding Current Situation
4.1 Situation Analysis (SA) technique
4.2 Case Study: Applying SA
4.3 Visit the ‘GEMBA’ & take ‘Temporary Countermeasures’
4.4 Prioritizing problem/issues using Pareto Diagram
4.5 Process Flow Diagram
Module (05) Making Decisions
5.1 Testing the purpose of a decision
5.2 Decision–making criteria (decision matrix)
5.3 Distinguishing between “wants” and “musts’
5.4 Evaluating Risks
5.5 Stairway to creative decision-making
5.6 Practical case studies and exercises
Module (06) Analyzing the Cause of the Problem
6.1 Problem Analysis (PA) technique
6.2 Identifying where/when/what/extend the problem IS & IS NOT
6.3 Case Study: Applying PA
6.4 Using Brainstorming Technique
6.5 5W + 2 H’s Questioning Technique
6.6 Organizing Cause & Effect using Ishikawa Fishbone Diagram
Module (07) Develop Solutions and Check Results
7.1 Develop alternative Solutions
7.2 Deciding Best Solution using Decision Analysis (DA) technique
7.3 Case study: Applying DA
7.4 Check Results validating solutions and impact to performance gap
Module (08) Deploying your decision
8.1 Clearly expressing analysis results
8.2 Ensuring organizational benefit
8.3 Guaranteeing maximum buy-in
Module (09) Standardization & Future Plan
9.1 Embed Best solution into the process and standardize it
9.2 Plan for communicating, integrating and monitoring the change
9.3 Future Actions Plan


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

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Catatan :

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Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .