Training Effective Office Management & Administration Skills


This programme is useful for anyone who deals with the day-to-day running of an office. Learners attending this course are typically office managers, PAs and secretaries or administrative personnel.


By the end of this programme, the participants will be able to:

  • Understanding of the range of responsibilities and skills required by the office manager
  • Understand the importance of effective administration skills within an organisation
  • Enhance communication and interpersonal skills
  • Manage time efficiently and be able to think proactively
  • Describe the essentials of an effective office system
  • Segregate important tasks and prioritise them
  • Improve skills in record keeping, organizing meetings
  • Manage a network of working relations
  • Manage the performance of admin staff
  • Various approaches to use when dealing with the management of tasks, teams and individuals
  • Techniques to plan and manage workload effectively and achieve objectives
  • Assertive communication and problem-solving skills


  • Programme Introduction/Roles, Competences And Personal Effectiveness
  • Programme Introduction And Objectives
  • Action Planning
  • The ‘Competence’ Model Of Skills, Behaviours And Values
  • Emotional Intelligence
  • Personal Competence Review
  • Time Management Constraints – Resources, Systems, Other People And Self
  • Handling Requests And Conflicting Priorities
  • Developing A Professional Image
  • Introduction To Office Ethics
  • Managing Team Relationships
  • Team Working And Team Roles
  • Briefing Skills – Giving, Receiving And Passing On
  • Delegation – Giving And Receiving
  • Coaching And Training Colleagues And Staff – Skills Of On-Job Training
  • Communication And Listening Skills
  • Building Rapport
  • Helping Others Perform
  • Practical Motivation
  • Giving Feedback
  • Dealing With Your Customer – Internal And External
  • Excellent Customer Service
  • Your Role In Customer Service- Upfront And Behind The Scenes
  • E-Mail Efficiency And Etiquette
  • Telephone Etiquette
  • How To Deal With Callers Professionally
  • Developing A Network Of Working Relationships – Influencing Skills
  • Assertiveness And Conflict
  • People Problems And Problem People
  • Managing Upwards-How To Handle Bosses/ Multiple Bosses
  • Planning. Systems , Technology And Desk Management
  • Planning And Priority Setting
  • Developing Systems And Monitoring Efficiency
  • Office Layout And Ergonomics
  • Managing The Paper-Load And Developing Paperless Systems
  • Getting The Best From Office Technology
  • Planning Skills For Effective Meetings
  • What To Do Before, During, And After Meetings


  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

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