Training Office Management


Designed to give you the key skills that are required for the smooth running of an office. Discover how to create a more effective office environment and reduce inefficiency in your workplace. Learn processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achieving of overall organisational objectives.


Designed for newly appointed office managers or supervisors who need to gain key skills that are required for the smooth running of an office.


  • Manage the performance of administration staff
  • Develop office procedures for greater efficiency and effectiveness
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Learn how to be assertive and build a rapport with the boss
  • Identify who your customers are
  • Practice professional business writing
  • How to be assertive in the workplace
  • Your role in meetings
  • Improve written communication
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc
  • Understand the different types of finance used in the office
  • Organise and improve office systems


Administrative Skills

  • Planning and Organising Skills
  • Mind Mapping Skills
  • Managing Larger Projects Within Deadlines
  • Problem Solving and Decision Making
  • Business Writing Skills
  • Templates
  • Managing Meetings
  • Being Proactive
  • How to Successfully Work with More Than One Manager

Business Writing

  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages

Interpersonal Skills

  • Dealing with Difficult People Using P-A-C
  • Explore Transactions Further Using P-A-C
  • Working with the Boss
  • Building Networks In and Out of the Workplace
  • Giving and Receiving Praise
  • Giving and Receiving Feedback
  • Dealing with Emotions:
    • Differentiate Between Emotional Content and Message Content
    • Using Emotional Intelligence to Influence
    • How to Build Trust with People


  • Filing Methods
  • Advantages and Disadvantages of Each
  • Filing Cabinets
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security

Time Management

  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Planning and Prioritising
  • Plan Each Day Efficiently

Managing Working Relationships

  • Assertiveness Skills
  • Building Rapport
  • Influencing Skills
  • Effective Interpersonal Skills
  • Be a Better Listener
  • Conflict Management
  • Problem Solving
  • Motivation
  • Developing a Network of Working Relationships
  • People Management
  • Dealing with Difficult People
  • Delegation


  • Handling Petty Cash
  • Receipts
  • Different Types of Financial Documents.

Telephone Etiquette

  • Making and Taking Calls
  • Being Prepared and Beginning the Call
  • Building Rapport
  • Saying “Thank You”
  • Being Consistent
  • Dealing with Enquiries – Getting the Facts and Controlling the Call
  • How to Sound Confident and Helpful
  • Ending the Call


  • What is a Meeting and Why Have Meetings at All?
  • Alternatives to Meetings
  • Types of Meetings
  • Minute Taking Styles
  • Your Partnership with the Chairperson
  • Taking Notes During Meetings
  • Minute Publishing Styles and How it Should Be Done
  • Types of Minutes
  • The Agenda of the Meeting

Managing Systems

  • Information Management
  • Presenting Statistical Information
  • Customer Service Management
  • Action Planning



  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .