Training Managing Change and Conflict Resolution

COURSE AIMS

We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change.

You will also recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment.

WHAT WILL BENEFIT FROM THE COURSE?

  • Supervisors
  • Team leaders
  • Management Professionals
  • Management Staff
  • All Professionals at all levels who want to develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Know and understand the nature of conflict
  • Understand conflict and its impact on the individual, team and organisation
  • Identify different types of conflict
  • Describe the stages of conflict
  • Apply skills on how to recognise and prevent conflict
  • Knowledge about the different conflict management styles
  • Understand why change is necessary
  • Identify reasons which prompt change
  • Examine the personal and organisational impact of change
  • Identify the best methods of planning for and managing change
  • Highlight the impact of a change or implementation on the workplace
  • Communicating change effectively
  • Creating ‘buy-in’
  • Understand the importance of working together as a team to implement change and the transition
  • Help reduce stress levels within teams during change
  • Understand the consequences for the organisation of change, or maintaining the status quo

COURSE CONTENT

The Nature of Conflict

  • The causes of conflict – common triggers
  • The conflict life-cycle:
    • Emergence
    • Escalation
    • Entrapment
    • Further escalation
    • Judgement
    • Aftermath
  • The Cost of Not Managing Conflict
  • The Scope of Conflict Management:
    • Containment
    • Resolution
    • Monitoring
  • The Importance of Conflict Management for All Managers

Conflict Management Styles

  • Concern for Self vs. Concern for Others (TKI Model)
    • Competing
    • Collaborating
    • Accommodating
    • Avoiding
    • Compromising
  • Constructive vs Destructive
  • Fight or Flight

Resolving Conflict – The RESOLVE Model

  • Review/ rules/ roles
  • Emotions
  • Summarise
  • Outcome
  • Learning
  • Value
  • Engage

Preventing Conflict

  • Effective Communication and Interpersonal Skills
  • Influencing skills
  • Understanding People and Personalities
  • Adapting Leadership and Management Styles
  • Understanding Language and How it Triggers Conflict

Change

  • What Makes Change Necessary?
  • What Causes Change to Fail?
  • Benefits of Change and The Consequences of Not Changing
  • Principles of Change Management
  • Methods of Planning for Change
  • Build a Foundation to Support Change
  • Tools Used when Planning for Change

Influences during Change

  • Gaining Employee Trust and Confidence During Change
  • Means of Overcoming Barriers and Difficulties
  • Leadership Styles During Change
  • Barriers to Change
  • Working with Different Personalities During Change
  • Necessary Infrastructures to Receive and Support Change

Communicating Change

  • The Importance of Communication
  • Involving People to Facilitate Effective Change
  • Communication and Involvement

Barriers to Change

  • Potential Difficulties During Change
  • Reactions to the Stages of Change
  • Lack of Change Information Meetings
  • No Feedback During Change

Dealing with Resistance to Change

  • Change Transition and Overcoming Resistance
  • Why People resist change
  • Motivating Employees to Accept the Challenges of Change
  • Dealing with the ‘Grapevine’
  • Preventing Negativity from Becoming Contagious
  • Conflict that Arise During Change
  • Effective Strategies to Coach People Through Change

Dealing with Different Situations

  • Threats; Verbal and Non-Verbal
  • Sarcasm
  • Blaming
  • Manipulation
  • Dealing with Sudden Changes in Behaviour
  • Turning Conflict Around
  • Organisational Conflict
  • Interpersonal Conflict
  • Focusing on the Issue and not the Situation
  • Identifying when to Bring in a Third Party

 

TRAINING METHODOLOGY

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .

Exploiting Change

Exploiting Change

Businesses, organisations and their senior executives need foresight and adaptability to operate successfully in rapidly changing and highly competitive conditions. No sooner are current conditions understood and mastered, that the strategic and competitive situation has evolved and there is a need for new forecasts, strategies, and actions. This course will provide the concepts, competencies, and tools to conduct strategic forecasting and decision-making on a continuous basis so organisations can exploit change for strategic success, leverage opportunities, and defend against risks and threats. The course also provides the tools to set up a strategic forecasting and decision-making capability in any type of organisation.

This training course will feature:

  • Appreciation and understanding of change, uncertainty, risk, threats, and opportunities
  • Concepts and methods to assess the internal and external environments of companies and organisations
  • Concepts and tools to generate and analyse future scenarios
  • Concepts and tools to generate competitors’ and opponents’ likely strategies and options
  • Concepts and tools to create and manage a corporate forecasting and strategic decision-making capability

By the end of this training course, participants will be able to:

  • Understand and apply the concepts of change, uncertainty, risk, threats, and uncertainty
  • Assess the internal and external corporate environment for opportunities, risks, and threats
  • Create and analyse future scenarios
  • Understand and assess potential competitors’ and opponents’ options and strategies
  • Set up a corporate forecasting and strategic decision-making capability

Participant

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals responsible for strategy, marketing, business development, operations, HR, product development, and other functional departments within businesses and other organisations
  • Project and programme management professionals
  • Intermediate and advanced level Managers, Team Leaders and Supervisors within all sectors, private and public, profit and not-for-profit

Course Content

Intelligence, Change, Uncertainty, Risk, and Opportunity

  • Understand and apply basic intelligence principles for business
  • Understand the nature and impact of change and uncertainty
  • Understand and apply the three time horizons
  • Understand and apply basic change principles
  • Understand the differences and similarities of risks and threats
  • Identify opportunities, risks, and threats

Assessing the Business and Organisational Environment

  • Apply a systematic approach to assessing the internal and external environment
  • Take a full-spectrum and 360 degree approach
  • Recognize and assess political, economic, social, technical, ecological and legal factors
  • Recognize and assess competitive factors
  • Draw inferences and deductions for planning and decision-making
  • Evaluate the likelihood and consequences of opportunities, threats, and risks

Developing Future Scenarios and Options

  • Identify future dimensions of change and uncertainty
  • Create future scenarios by combining dimensions
  • Analyse overall scenario effects on competitive conditions
  • Assess organisational and strategic impact of scenarios
  • Develop offensive options to exploit changes and opportunities
  • Develop defensive options to mitigate risks and threats

Confronting Competitors’ Options and Actions

  • Create options and strategies for opponents and competitors
  • Analyse opponents’ and competitors’ options and strategies
  • Develop a competitive “war game” scenario
  • Conduct a competitive war game on the basis of the same scenario
  • Assess impacts of opponents’ and competitors’ actions and reactions
  • Modify own options and strategies in reaction to competitive actions and reactions

Creating a Strategic Forecasting and Decision-Making Capability

  • Understand the role of strategic forecasting and decision-making in businesses and organisations
  • Identify the key tasks and responsibilities of a forecasting and decision support unit
  • Identify the key competencies to create and manage a strategic forecasting and decision-making capability
  • Understand and implement a cyclical forecasting and decision-making system
  • Understand the relationship of strategic forecasting and planning to other functions in the organization and the governance implications

 

 

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Bag, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir.

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.

Informasi Jadwal training 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado, dan Kota-kota lainnya