Secretarial Skills for Office Professionals

Training Secretarial Skills for Office Professionals WHO SHOULD ATTEND? This program is intended for Personal Assistants, Secretaries LEARNING OUTCOMES By the end of this programme, the participants will be able to: Become highly organised using smart, efficient systems Manage time more effectively & strategically Master prioritisation of time and complete all important tasks Use highly effective verbal and nonverbal communication techniques Be more proactive and empowered in their role Communicate more effectively with their manager Improve their customer service skills, with both internal and external customers Gain an insight into the importance of caring for themselves COURSE OVERVIEW Office professionals provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs. Learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practical skills and techniques you will learn...
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Administration and Office Management for Female Professionals

Administration and Office Management for Female Professionals The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively. This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization. This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations. Course Methodology This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own...
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Communication Skills : Results through Collaboration

About This Course: Through self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You will also learn to handle situations based on a flexible, genuine and self-confident approach. You Will Learn How To: Build collaborative relationships that emphasize trust and respect Communicate effectively using simple and concise language Enhance listening skills to anticipate and avoid misunderstandings Foster cross-cultural understanding in your workplace Eliminate communication roadblocks Focus on nonverbal cues Hands-On Experience: Experiencing one-way and two-way communication Defining your communication style Demonstrating active-listening skills Dealing with challenging emotions Revealing personal filters Overcoming cross-cultural barriers Who Should Attend Those looking to strengthen their communication and collaboration skills and work confidently with others. Course Outline Building a Foundation Adopting simple, concise and direct language Identifying basic communication principles Applying a communication process model Setting Clear Goals for Your Communication Determining outcomes and results Soliciting feedback Matching intentions and results Initiating communications Figuring out what to say and the best way to say it ...
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