Training Managing Suppliers and Stakeholders
Training Benefits
This workshop will allow participants to achieve tangible results in terms of:
Managing stakeholder opportunities and challenges
Recognizing the features of each relationship type and where and how they impact the procurement strategy.
Creating win-win outcomes in negotiation
Determining the minimum relationship required to deliver the required value.
Applying the current trends in relationship management
Identifying the drivers of trust in relationships and how dispute resolution is facilitated through strong professional relationships
Workshop Objectives
By the end of the program, participants will be able to:
Understand the concept of stakeholder management
Engage stakeholders, communicate and negotiate for optimal results
Plan and better manage supplier relationships delivering improvements in cost and value
Well manage supplier performance management to deliver maximum benefit
Build strong, mutually beneficial relationships with strategic suppliers
Develop incentives to encourage the supplier to achieve greater excellence
Workshop Outline
Module I – Stakeholder Management
Types and Characteristic of Stakeholders
Stakeholders Strategies
Competitive Advantage with Groups & Teams
Interpersonal Work...
Training Fundamentals of Industrial Hygiene
Industrial Hygiene is the art and science of anticipating, recognizing, evaluating, and controlling workplace conditions that may cause worker injury or illness. If you have recently assumed Industrial Hygiene responsibilities or you have experience in other aspects of the Safety, Health, & Environmental profession and would like to learn more about Industrial Hygiene, then this is the course for you. The course participants will become familiar with the basic terminology, calculation methods, essential concepts and key principles involved in the practice of Industrial Hygiene.
Content
Specific topics covered include regulations, thermal stress, noise, chemical and biological hazards, ionizing radiation, evaluation and instrumentation techniques, control measures, toxicology and physiology.
Agenda Topics
Art and Science of Industrial Hygiene
History and Philosophy of Occupational Medicine
Fundamentals of Toxicology
Pulmonary Physiology
Biological Agents
Ergonomics Overview
Legal aspects and introduction to OSHA
General Principles of Hazard Recognition
Thermal Stress (Heat & Cold)
Hearing and Noise
Problem Solving lab
Ionizing Radiation
Hazard Evaluation: Sampling Strategy
...
Advanced Procurement Management Training
PROGRAM DESCRIPTION
The Advanced Procurement Management Training Program (APMT) is an intensive 3 days’ program and is designed for procurement and related executives who wish to broaden, sharpen and deepen their procurement management competencies. The APMT integrates the latest procurement management concepts and practices to give participants a firm grounding in the advanced skills and knowledge required for a successful Procurement Professional. Case study analysis and business simulation form the core of the program content, reinforced by practical tasks such as experiential activities and negotiation exercises.
PROGRAM OBJECTIVES
At the end of the training, the participants would be better able to:
Prepare long-, medium- and short-term procurement strategic & operational plans
Develop procurement organization capable of implementing the procurement strategy
Lead and manage the implementation of the procurement strategies and plans
PROGRAM CONTENT
Through a critical linkage of leading-edge concepts and best practices, participants will acquire the knowledge & skills to effectively manage the procurement function. The topics covered will include:
The...
Training Asset Management
Today’s property managers work hand-in-hand with asset managers and often serve as asset managers themselves. Expert education gives professionals the capability to build value in real estate assets, providing confidence to investors, owners, and building tenants. Make sense of your assets, discover the asset manager's role, function and place in real estate and business, and master the ability to outperform competitors.
Learning Objectives
Maximize market value for your properties and assets in any economic state
Manage troubled properties for profitable transitions
Recognize and seize opportunities missed by competitors
Build wealth, diversify investment portfolios, and fund returns
Take control of your assets and improve overall operational efficiency
Major Topics Covered
Developing an asset management plan, including appropriate resources associated with the current economy
Measuring financial and operational objectives, including audits and reasons for them
Managing and marketing strategies for retaining and attracting tenants
Acquiring, disposing, and evaluating troubled properties for sound decision making
Implement current investment analysis software
Includes 12 current case studies
Course Table of Contents
Introducing...
HVAC Systems Fundamentals & Heating, Ventilation and Air-conditioning (HVAC) Systems
Course Description
Mastering fundamentals and operation principles of HVAC systems is a must for designers and operators of such systems. This course covers fundamentals of HVAC systems starting from psychometric calculations to design of air conditioning cycles. Load calculations, distribution, system selection, control, and energy conservation of HVAC systems are all covered in this course. Topics are introduced to individuals who have no or little background on the subject while also providing a valuable information resource to personnel having experience with HVAC systems.
This program is designed for engineers and technicians from a wide range of abilities and backgrounds and will provide an excellent introduction to the fundamentals of Heating, Ventilation and Air-conditioning. It commences with a review of psychometric charts and then examines the factors that influence design choices, indoor air quality, load calculations and heating/ventilation and air-conditioning systems. Numerous tips and tricks throughout the program make it very practical and topical...
Training Problem Solving and Decision Making
DESKRIPSI
Mengambil keputusan adalah tindakan penting bagi perusahaan dan bagi anda sendiri. Fakta menunjukkan bahwa kelancaran operasional suatu perusahaan sangat ditentukan oleh kemampuan para eksekutifnya dalam menangani masalah dan mengambil keputusan. Keberhasilan memikul tanggung jawab seorang eksekutif sering diukur melalui kemampuannya dalam menangani masalah secara cepat dan efektif. Citra seorang eksekutif akan meningkat jika keputusan yang diambil bermutu.
Keputusan efektif tidak berarti hanya memecahkan masalah dengan cepat. Seringkali kita terjebak oleh situasi yang sulit, dan harus mengambil keputusan penting. Kita perlu mempertimbangkan peluang-peluang yang ada serta sekaligus menganalisis kemungkinan ancaman yang akan timbul di masa yang akan datang, sehingga keputusan yang dihasilkan mampu mengatasi masalah yang sekarang tanpa menimbulkan masalah potensial di masa yang akan datang. Kemampuan dan kesiapan dalam mengantisipasi keadaan sangat diperlukan oleh setiap pengambil keputusan. Pelatihan ini dirancang khusus agar peserta dapat menguasai tahapan proses menangani masalah dan mengambil keputusan secara rasional dan kreatif.
Latihan-latihan mulai dari menganalisis masalah-masalah yang ringan sampai dengan masalah-masalah yang...
Training Managing Mine Contractors
DESCRIPTION
This training focuses on setting up and managing mining contracts. you will learn how to establish a profitable and realistic relationship with a contractor, and how to run the relationship effectively
COURSE COUNTENT
Contract document various types and the important issues to address
The tender process- preparation of tender documents -risk allocation-selection of preferred tenderer-post tender negotiations
How to minimize potential conflict
When and when not to consider contract mining
Alignment of contractor and client goals
Alternative contract styles
Maintenance and repair contracts (MARC)
Tendering
Dealing with variations
Feasibility study estimates
Termination
Contract law fundamentals
Risk and processes
Components of a tender and a contract – putting your contract into operation
Negotiation and dispute resolution
PARTICIPANT
Superintendents, senior engineers, contract managers, legal and supply personnel, and those working with contract implementation and management
TRAINING METHODE
Presentation
Discussion
Case Study
Evaluation
FACILITY
Training Kit
Handout
Certificate
Lunch + 2 X Coffee Break
Souvenir
Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.
Catatan :
Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan...
Training Customer Service Excellent
DESCRIPTION
Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan pelanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.
TARGET PESERTA
Semua karyawan di bagian garda depan / bagian pelayanan pelanggan.
OUTLINE
1. Memahami customer service execelent
Konsep dasar customer service
Peran customer service
2. Memberikan pelayanan terbaik
Sepuluh perintah layanan pelanggan terbaik
Meningkatkan kemampuan dalam memberikan layanan pelanggan yang efektif
3. Memahami pelanggan
Kebutuhan pelanggan
Mengapa pelanggan berpindah ke pelayanan yang lain
Bagaimana menangani pelanggan
Bagaimana menangani pelanggan yang sulit
4. Penanganan keluhan/ complain
Proses penanganan pengaduan
Memahami pelanggan point of view
Membangun hubungan dengan pelanggan
5. Latihan/ execercise
6. Etiket customer service...
Training Financial For Non Financial For Executive
Jadwal Training / pelatihan 2016 (Bisa request tanggal selain yang tertera)
28-30 Juni 2016 / 12-14 Juli 2016 / 09-11 Agustus 2016 / 06-08 September 2016 / 11-13 Oktober 2016 / 15-17 November 2016 / 13-15 Desember 2016
Jadwal Training / pelatihan 2017 (Bisa request tanggal selain yang tertera)
17-19 Januari 2017 / 07-09 Februari 2016 / 21-23 Maret 2017 / 11-13 April 2017 / 09-11 Mei 2017 / 06-08 Juni 2017 / 04-06 Juli 2017 / 01-03 Agustus 2017 / 05-07 September 2017 / 17-19 Oktober 2017 / 06-08 November 2017 / 05-07 Desember 2017
Deskripsi Training Financial For Non Financial For Executive
Manajemen keuangan merupakan suatu sistem yang sangat penting bagi perusahaan. Setiap kegiatan perusahaan ada kaitannya dengan keuangan, oleh karena itu tidak hanya akuntan atau yang dibagian financial saja yang perlu tahu manajemen kauangan. Setiap manajerial di semua departemen perlu memahami manajemen keuangan untuk mengambil kebijakan dalam suatu permasalahan. Sehubungan dengan itu, pelatihan ini ditujukan untuk...
