The ability to identify the real cause of problems at work and to make the appropriate decisions to solve them effectively is the fundamental excellence of every successful leader. For the untrained, dealing with problems can be similar to being lost. They don’t know where they are and this hinders the progress in organizations. A trained professional problem solver knows where he stands, what the real issues are, can analyze the true cause of the problem before any decisions or solutions can be proposed. Effective problem solving and decision-making processes that follow a logical, systematic, proven methodology helps people understand the business issues at hand and contain those issues fast before things get worse.
This course is designed to equip you with the ‘Best-Known-Methods’ of problem solving and making decision. It also encourages participants to use creative-thinking process in developing solutions and decision making to resolve the issue effectively. Other, less systematic attempts at problem solving...
Telemarketing Skill and Presentation skill training
Mengetahui dengan persis betapa pentingnya keberadaan Telemarketer sebagai Ujung Tombak didalam organisasi
Memperdalam pemahaman komprehensif mengenai bauran Komunikasi pemasaran
Meningkatkan Profesionalisme komunikasi dalam pemasaran
Peserta dapat merancang sebuah presentasi efektif
Peserta dapat menggunakan teknik media presentasi yang berbasis aplikasi komputer
Peserta dapat menyampaikan teknik presentasi efektif
Peserta mendapatkan trik mengatasi audience dengan beragam karakter
Sales Eksekutif, Telemarketer, Customer Service semua orang yang berhubungan dengan penjualan
Konsep Dasar Komunikasi Dalam Pemasaran
Teknik Telemarketing di Era Globalisasi
Teknik Meyakinkan Pelanggan Dalam Telemarketing
Teknik Menutup Penjualan by Telephone
Aplikasi Telemarkeitng Dalam Smart Handling Complaint
Preparing a presentation
Organizing presentation materials
Working with visual media
Managing the content
Self-Presentation in presentations
Dealing with questions
Group & Individual Exercises
Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
Training Material (HandOut & SoftCopy)
Convenient training facilities in stars...
Provide a clear understanding of the interdependancy between inventory control, service level, production planning and cost control. Provide the necessary techniques and practical solutions to realize optimised stock levels and well balanced production batches.
All staff members and executives in charge of customer service, inventory control, production management or those who are preparing to take these responsibilities in the near future.
Introduction to inventory control
Role of stocks as buffer between unequal flows
Dependent vs independent demand
Cost elements of inventory control
The optimal order quantity: EOQ
The static order model
The principles of the static model
The different variables: lead time, revision, rotation, service level
The use of ABC-analysis in inventory control
The determination of the safety stock, the order level and the maximum
The dynamic order model and forecasting
The principles of the dynamic model
Forecasting and prediction
Review of the decomposition method; trends and seasonal influances
Selection of the forecasting method
Strategical inventory control
Multi-level inventory control: optimisation...
WHAT YOU WILL GAIN:
Skills and competencies in E&I oil and gas engineering
Knowledge of the latest technologies in E&I oil and gas engineering
Key techniques in operating your facility to the highest level of safety and in protecting the environment
Decadesof real experience distilled into the course presentations and materials
Guidance from real E&I oil and gas experts in the field
Hands-on, practical knowledge from the extensive experience of instructors, rather than the theoretical information
from books and colleges
Networking contacts in the oil and gas industry
WHO SHOULD ATTEND:
This workshop is ideal for you if you are seeking expertise in the oil and gas business, including:
• Recent graduate electrical, instrumentation or mechanical engineers
• Chemical engineers
• Electrical engineers
• Experienced electricians
• Fire and gas engineers
• Instrument and control systems engineers
• Instrument and process control technicians or technologists
• Instrument fitters
• Mechanical engineers
Even if you are highly experienced you will find this a great way to become familiar with the oil and gas...
Maintenance Planning and Scheduling of work orders is the hub of a well-functioning maintenance organization. In order for maintenance planning and scheduling to work, many other systems need to work well. Most importantly equipment inspections through preventive maintenance, technical database such as bill of materials, work order his-tory, and standard job plans. Maintenance spare part stores have to function well. Maintenance Planning and Scheduling is critical for every successful individual and company.
The focus are directed to concepts of Maintenance Management, establishing a healthy Maintenance program and Maintenance Planning and Scheduling procedures. Computer applications on maintenance planning and scheduling will be addressed too. Emphasis on various aspects of analytical techniques which have proved valuable in maintenance planning and scheduling. Most maintenance departments do not plan to fail, they simply fail to plan and therefore do indeed fail. The major reason behind failure to plan is that putting out today’s fires is given priority over planning for tomorrow – thereby insuring...
Training Of Trainer (TOT)
Trainer merupakan aktifitas pentin yang perlu dilakukan oleh semua perusahaan agar karyawannya mampu melakukan tugas dan peran masing-masing, sehingga kemampuan perusahaan dapat terus meningkat. Faktor dan kendala yang sering dihadapi dalam pelatihan adalah :
Jumlah peserta terbatas
Pengetahuan tidak dapat disebarluaskan.
Training ini dirancang khusus agar peserta memperoleh bekal dalam menyusun program pelatihan secara terpadu dalam perusahaan, maupun untuk eksternal mulai dari perencanaan sampai evaluasi akhir dan tindak lanjut atas hasil pelaksanaan program pelatihan tersebut, dan juga berguna bagi para trainer yang sering memberikan pelatihan bagi organisasi, perusahaan lainnya.
TUJUAN TRAINING FOR TRAINER
Mengetahui metode mengajar yang benar
Mampu mengajar secara sistematik
Mampu menjadi teladan apa yang telah diajarkan
Mampu menjadi instruktur yang professional
Mampu melengkapi peranan sebagai pemimpin kerja
Para perwakilan menejemen/divisi/departemen, bagian DIKLAT kandidat trainer organisasi dan siapa saja yang dalam pekerjaan/aktifitas kerjanya berhubungan dalam kegiatan belajar mengajar serta melakukan bimbingan.
Membangun sikap dan berpikir positif terhadap diri sendiri
Kunci Sukses Keberhasilan seorang Trainer.
A valve may be defined as any device that stops, starts, or changes the direction of magnitude of any fluid flow or its pressure. Management is becoming more and more aware of the importance of valves in industrial plants and processes. In the hydrocarbon and natural gas industries, valves represent about 8% of new plant capital expenditures and about 10% of the maintenance budget for replacement purchases. The price of valve failure and leakage increases as the cost of process fluids rises. There are different types and valve functions that may be meat in any plant; that is why valve technology has high potentials nowadays.
On completion delegates will be familiar with:
- Different types of valves, and their construction.
- Valve applications and functions.
- Valve sizing and estimates
- Cavitation and noise in valves
- Troubleshooting of the valves and their maintenance
- It is important for engineers, technicians, operation and maintenance groups.
- Introduction to valves
Types of valves:
The aim of an Maintenance Planning & scheduling is to maximize production equipment effectiveness in terms of economic efficiency and profitability. The maintenance planning & scheduling is effective if every effort is applied to eliminate in every case the cause of lost production due to equipment failure or to maximize equipment effectiveness.
The most efficient way of achieving this goal is through proper maintenance planning & scheduling. Hand-on experience is crucial for performing successful maintenance. Yet, many new engineers lack the experience to successfully manage a program. This is why so many readers regard the Maintenance Planning as the chief authority for establishing effective maintenance management in the real world. It is designed to further develop many existing discussions in a more comprehensive and helpful way.
At the end of this course participants will be able to understand and practice the basics and fundamentals of the following Maintenance Planning foundation:
Overview on maintenance
Maintenance planning & Scheduling
Maintenance budget and cost reports
Overview on CMMS
Training Administrative Assistant
The role of the Administrative is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.At the end of the course participants will able:
To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.
You will Learn how to:
Develop and effective communication strategy with your boss and gain respect from other employees
Apply techniques for solving day to day administrative problems
Conduct efficient, effective meetings
Develop necessary business manual and records management processes
Demonstrate leadership and teamwork skills
Enhance your personal performance within your organization
Understand what your organization requires from you to increase your value
Realize how to develop your career
Project the right corporate image
Develop your stress management techniques
Build your confidence and learn how to delegate without creating an atmosphere
Reactive Power compensation and control in Electric power system Training
This training course presents reactive power compensation and an overview of modern practices in raising efficiency of power systems through application of reactive power and voltage regulation.
This training course starts with discussion about the structure of power systems from a power plant to the customer, and typical power system voltages in different parts of the system. Then, it explains how power losses and voltage drops in the power system may be reduced through compensation of reactive power either by shunt capacitors for an inductive load or shunt reactors for a capacitive load. Arrangement of a shunt capacitor bank and a sequence of its design is considered as well. Explanations are supported by numerous drawings, photos of actual equipment and the example showing how to design shunt capacitor bank.
Upon completion of this course, the participant shall be able to;
Understand concepts of power factor
Understand disadvantages of poor power factor and...
This course is designed to meet the training needs of plant maintenance personnel engaged in the day-to-day troubleshooting and fault correction of industrial electrical equipment. It is appropriate for electrical maintenance personnel in need of a review of electrical basics and an introduction to more complicated industrial controls and test equipment. It is also suited for mechanical maintenance personnel that take part in plant electrical maintenance activities. The course can be customized to include examples of specific components, test equipment, and documentation found at the plant.
Electric Engineer/ Supervisor/ Superintendent
• Power Plant Maintenance Engineer/ Supervisor/ Superintendent
• Power Plant Operation Engineer/ Supervisor/ Superintendent
• Everybody or professional who wants to broaden knowledge or gain Benefit from this course
Introduction to electrical equipment maintenance, testing and troubleshooting
• Why maintain and test
• Overview of electrical preventive maintenance and testing
• Planning an EPM program
• Overview of testing and troubleshooting methods
• Review of dielectric theory and practice
Electrical safety, switching practices and precautions
• Electrical fire...
Deskripsi Manajemen Logistik
Materi pelatihan ini memberikan gambaran dan bahasan mengenai:
pengertian dan perkembangan manajemen logistik,
system manajemen logistik,
penerapan manajemen logistik,
operasional kegiatan logistik,
pengelolaan barang, dan
Tujuan Manajemen Logistik
Setelah mengikuti pelatihan ini, peserta pelatihan diharapkan mampu:
Memahami pengertian dan perkembangan manajemen logistik
Memahami mengenai system manajemen logistik
Memahami bagaimana cara menerapkan manajemen logistik
Memahami bagaimana cara melakukan pengelolaan barang, dan
Memahami bagaimana cara melakukan pengendalian logistik
Materi Manajemen Logistik
1. Arti penting manajemen logistic
Mengenal manajemen logistic
Perkembangan manajemen logistic
Jenis barang dalam manajemen logistic
2. Sistem manajemen logistic
Penerapan sistem manajemen logistic
Unsur-unsur sistem manajemen logistic
Sinkronisasi manajemen logistic
3. Penerapan manajemen
Keuangan pendukung kegiatan logistic
4. Operasional kegiatan logistic
Alat angkut operasional
5. Pengelolaan barang
6. Pengendalian logistic
Penerapan pengendalian logistic
Inspeksi manajemen logistic
Group & Individual Exercises
Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe...
Sebagian kontrak yang di buat selalu dibarengi dengan resiko yang berpotensi menimbulkan perubahan dan perselisihan diantara mereka yang terlibat dalam kontrak tersebut. Adanya potensi perselisihan dapat mengurangi nilai dan tujuan menurunkan kinerja kontrak.Penyebab munculnya risiko ini bisa disebabkan adanya perubahan dan perselisihan yang berakar pada detail dari paket tender dan kontrak yang terkait. Hal ini dapat mempengaruhi profitabilitas, reputasi, pangsa pasar dan citra baik pelanggan dan kontraktor, seperti tender mengakibatkan membeli layanan salah dan bahan pada harga yang salah.
Pelatihan ini akan membekali peserta dengan beberapa pengetahuan, diantaranya :
Menerapkan Pendekatan Pasar dan Pasokan analisis rantai yang efektif
Perencanaan tender dan membangun strategi kontraktor
Resiko kontrak, megelola dan kesempatan untuk mendapatkan nilai kontrak yang lebih besar
Meningkatkan ketrampilan negosiasi kontrak dan efektivitas pengelolaan kontrak kinerja
Principles of Procurement & Supply Chain Management (PSCM)
Contracting Cycle, Strategy and Development
Managing Contract Risks & Performance
Contract Negotiation & Dispute Resolution
Contract Major Clauses, Completion & Close Out
Study Case & Workshop:
Internal audits are extremely valuable tools because they provide independent and objective assessment of compliance with defined business and other requirements. This course introduces participants to all aspects of Internal Auditing. The course covers audit planning, scheduling, auditing and review. It is applicable for all management systems, whether they're based on international, industry or best practice models. The course has a mixture of theory and practical based exercises.
Benefits of the course
You will leave the training course and be able to:
Plan and conduct effective audits
Work as part of a team to improve the business
Confidently assess processes
Make effective contributions to the decisions of the management team
Outline of the course
Introduction to Audits
Observation and Listening skills
Managing corrective actions
Identifying good practice and opportunities for improvement
Group & Individual Exercises
Certificate, Quality Training Kit...
In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.
This fast moving, highly interactive programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.
Participants will develop the following competencies
Understand and be able to exploit, the relationship between Price, Quality and Value
Understand which activities add value and which destroy it.
This programme provides participants with an understanding of the concepts of marketing communications and branding activities at a practical level. The focus is primarily on enhancing the skills and knowledge needed to co-ordinate communication activities and manage campaigns. Some theories and strategic issues are covered to provide a relevant context to practice.
WHO SHOULD ATTEND?
All those who have the responsibility for developing and managing marketing communications and brand support activities within their organisations
Explain the role and win support for marketing communications from more senior executives
Advise on how to create an effective plan tailored to their organisation and stakeholders and using relevant tools and media
Plan and deliver advertising, sales promotion, public relations and direct marketing campaigns that achieve their objectives
Manage marketing communication and brand support activities using both offline and on-line media
Evaluate the effectiveness of communication tools using appropriate criteria such as cost and credibility
Effective marketing communications and brand support activities rely on understanding...
Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner. In this programme, you will:
Learn about Customer Service and Quality Management Tools
Learn how to improve Customer Satisfaction
Improve your people skills
Learn how to proactively manage and control expectations
Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers
WHO SHOULD ATTEND?
All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
Marketing professionals looking for a compelling strategic edge in the market
Team leaders looking to relate to their teams and to higher management
Describe how to...
Keragaman di dalam dunia kerja sudah hal yang sangat wajar. Kita akan bertemu dengan orang yang berbeda karakter, sifat, ras, dan perilakunya. Tetapi keragaman itu bukanlah penghalang kemajuan organisasi/perusahaan. Sebagai individu yang baik, sebaiknya kita menghargai dan menghormati keragaman yang ada. Namun saat ini banyak muncul masalah terkait keragaman. Keragaman pun memunculkan masalahnya sendiri, dua masalah umum tentang keragaman adalah budaya organisasional bermusuhan dengan yang dirasakan pekerja dan masalah stereotip. Banyak masalah mengenai budaya organisasi yang dirasa bermusuhan datang dari sebagian orang yang dilindungi oleh undang-undang. Masalah ini bisa diatasi dengan melakukan usaha untuk menciptakan budaya yang bersifat memihak dan tidak merugikan orang/kelompok lain. Masalah lain timbul karena streotip – penyebarann berita yang negatif – didasarkan pengalaman masa lalu sekelompok orang dan berusaha mempengaruhi orang lain. Akibat dari masalah-masalah diatas adalah terbatasnya dan sedikitnya terjalin interaksi yang akan merugikan jangka panjang. Pelatihan ini akan memberikan pemahaman mengenai understanding diversity serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.
Setelah mengikuti pelatihan...
Saat ini dunia bisnis makin maju dan berkembang. Banyak sekali bermunculan wirausaha muda dan perusahaan-perusahaan baru yang meramaikan bisnis di Indonesia maupun kancah internasional. Karena semakin ketatnya persaingan di dunia bisnis, maka para pelaku bisnis hendaknya mampu membaca peluang sekecil apapun itu. Menangkap peluang usaha yang muncul dari kondisi real masyarakat dan membekali dengan ketrampilan usaha yang relevan dengan kebutuhan real akan menjadi peluang yang baik untuk memulai wira usaha. Apabila dapat memanfaatkan peluang penjualan maka akan mendapatkan keuntungan yang melimpah serta dapat dijadikan investasi masa depan. Pelatihan ini akan memberikan pemahaman dan pengetahuan mengenai membaca peluang penjualan yang sangat bermanfaat bagi para personil yang bergerak dalam bidang pemasaran dan penjualan.
Setelah mengikuti pelatihan ini, peserta diharapkan dapat:
Memahami konsep membaca peluang penjualan
Memahami tips dan trik dalam menjalan bisnis sesuai dengan peluangnya
Konsep membaca peluang penjualan
Rahasia membaca peluang penjualan
Strategi dalam melaksanakan peluang penjualan
Tips mempromosikan bisnis
Hambatan dalam membaca peluang
Solusi yang ditawarkan
Training ini diperuntukkan...
This practical three-day workshop will equip participants with the tools, skills, behavioral attributes, and competencies needed to manage design and construction projects. Using lectures, discussion, and case studies, the focus will be on practical applications and techniques for immediate implementation and project results. Participants learn "what" to do, "how" to do it, and "why" they need to do it. The course is designed for people involved in managing the design and construction of operating facilities, including engineers, technologists, technicians, tradesmen, and maintenance personnel.
Introduction and Definitions
Project Manager Behaviors
Budgeting and the Staged Gate Process
Project Authorization and Scope of Work
Request for Proposals and the Bidding Process
Contract Administration and Earned Value Analysis
Commissioning and Startup
Group & Individual Exercises
Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),...
This two-day course is designed for professionals wishing to obtain a practical understanding of the basic energy derivative structures that are used in trading, marketing and risk management today. An emphasis is placed on understanding how financial tools are added to physical market components to manage the risk faced by both energy users and suppliers. Participants are requested to bring calculators preferably with the natural exponent function to the course.
Who should attend
Derivatives sales and trading personnel
Risk control, risk management and audit personnel
Asset Liability Managers
Hedge Fund Managers
Energy Sector Risks (Physical, Financial, Basis, Performance, Cross-Commodity)
Natural Gas Index Pricing
Crude Oil Pricing
Understanding the Forward Curve
Energy Forward Curve Behavior - Backwardation/Contango/Cyclicality
Basic Hedging Instruments - Futures Contracts and Forwards
Basic Hedging Instruments - Fixed-for-Float (Fixed) Price Swap & Basis Swaps
Futures Versus Forwards Versus Swaps
Transforming Risks using Derivatives
Basic Risk Reporting - Position Reports and Mark-to-Market Reports
Who should attend?
This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.
To provide high standards of modern office practices and methods
To enhance managerial capabilities and career growth
To manage the work environment to fulfil both organisational success and individual performance
To be able to communicate effectively, handling challenges and duties professionally with confidence
Practical solution focused management skills
How to support good workflow in the office for employee productivity
How to manage the day-to-day running of the office
Dealing with suppliers and developing good buying relationships
Arranging meetings and taking minutes
Best practice for handling meetings
The role of teams and teambuilding
Taking accurate minutes and following up
Arranging the environment for best meeting atmosphere
Planning, arranging and monitoring events
Coordination and facilitation skills
How to manage different suppliers to deliver a successful event
WHO SHOULD ATTEND?
This program is intended for all non -finance Supervisors and Managers.
Describe the art of finance and key financial terms
Determine your role in company finances
Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.
COURSE OVERVIEW & CONTENT
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!
Getting The Facts Straight
Types Of Organizational Financial Plans
Read Annual Reports
A Review Of Financial Terms
The Accounting Cycle
The Key Reports
Understanding Debits And Credits
Your Financial Analysis Toolbox
Identify And Analyze Important Financial Data And Make Financial Decisions
The Basics Of Budgeting
Explain What Budgets Are And How To Prepare Them
Training ini ditujukan untuk purchasing ataupun procurement officer dan buyer. Tujuan dari training ini adalah memberikan penjelasan mengenai best practice purchasing management dan vendor management dalam best corporation.
Siapa yang harus mengikuti?
Training ini sangat cocok untuk manager, supervisor maupun staff yang mencari model system management di purchasing/procurement department maupun berminat untuk melakukan improvement pada department purchasing/procurement.
Purchasing / Procurement organization
Sesi ini memberikan pengenalan mengenai tugas, tanggung jawab dan wewenang seseorang dalam purchasing/procurement organization.
Purchase product management
Purchase product management menjadi starting point dalam melakukan purchasing management, sesi ini memberikan gambaran best practice dalam melakukan management dan klasifikasi dari purchase product yang akan memberikan perlakukan yang berbeda dalam penanganannya
Sesi ini memberikan informasi dasar mengenai bagaimana melakukan klasifikasi supplier berdasarkan effek terhadap produk dan service dari organisasi. Klasifikasi ini akan mempengaruhi seberapa dalam pengontrolan organisasi dilakukan terhadap supplier tersebut
Sesi ini memberikan gambaran bagaimana merencanakan, menangani dan melakukan follow up terhadap produk yang dibeli. Pembahasan ERP (Enterprise Resources...
This course focuses on basic electrical design concepts that will meet the demands of industrial and commercial design, construction, and maintenance. In addition to familiarizing participants with basic electrical circuits and circuit parameters, the course provides a general understanding of the methods used to design low voltage power distribution systems (600 volts or less).
After participating in this course you will be able to:
Understand and apply electrical code requirements
Design electrical systems in compliance with the code
Broaden your knowledge of electrical equipment, wire and cable applications
Relate electrical code to grounding and bonding requirements
Determine the code requirements for motor applications, substations, and high voltage lines
Who Should Attend
Non-Electrical Engineers • Project Engineers • Operations & Maintenance Engineers • Managers • Construction personnel • Plant & Facility Engineers • Inspectors & Municipal personnel • Electrical Contractors
Electric power & circuit fundamentals
Major electrical equipment
Electrical power generation
Load characteristics & conductor sizing
Fault calculation & protection system
Pumps and compressors are essential components in almost all industries in that they are required to meet system demands and operate reliably. Further, since they can consume approximately 30% of a plant’s total energy use, efficient operation is essential. Pumps and compressors therefore need to be cost efficient and reliable.
By attending this course you will gain an understanding of the characteristics of various types of pumps and compressors and their components. The course will provide Engineers and Technicians with information for the optimal selection, operation and maintenance of centrifugal and positive displacement pumps as well as positive displacement and dynamic compressors.
After participating in the seminar, you will be able to:
Gain an awareness of the performance characteristics of pumps and compressors.
Increase the reliability of your pumps and compressors by understanding operational and maintenance aspects.
Become familiar with the components of pumps and compressors
Appreciate the influence of fluid flow and equipment connected to pumps and compressors
Who Should Attend
Who should attend?
Purchasing executives, senior managers, and professional staff from supply chain management, logistics and inventory planning and control
General managers wanting to understand the procurement function
Project managers involved in plant and equipment development projects
Technical personnel involved in performance specification of plant and equipment
Engineering planners working with complex maintenance material requirements
Quality managers seeking to understand how suppliers are selected
To set up and manage a procurement activity
To select suppliers using appropriate evaluation methods and criteria
To measure supplier performance
To identify ways to increase procurement effectiveness and efficiency
To work with user departments to improve procurement within the organisation
To manage supply-side risk using contractual methods
Role of the Procurement Function
Supporting operational requirements
Managing supplier relationships
Supporting strategic goals
Detecting and preventing fraud
Managing the Purchasing Process
Making the case to purchase
Deciding the procurement strategy
Advertising the contract
Running the competitive cycle
From ITT to contract award and...
The success of an event manager, producing social events, depends upon understanding life cycle events. Every life has its ceremonies, rituals and traditions, great and small, religious and non-religious. This course is designed to focus on the understanding of event planning guidelines and responsibilities.
The course covers all the elements of event management from the initial feasibility stage through to planning, on site management, and finally post event evaluation.
WHO WILL BENEFIT FROM THE COURSE?
This course is designed for event organisers who wish to learn practical techniques for successful event management.
WHAT WILL YOU GAIN FROM THIS COURSE?
A knowledge and understanding of what an ‘event’ is
A knowledge and understanding of the process of event management
Skills in how to conduct a stakeholder analysis
A knowledge and understanding of risk and hazards
Skills in how to conduct a risk assessment
Skills in exploring opportunities for the event
Basic management skills
Skills in how to use planning tools
Innovation and critical thinking together lead to new idea generation, better problem-solving, efficiency building and getting the best of your employees’ talents and thinking abilities helps you step back, examine your thought processes and make them more effective. By asking the right questions, challenging assumptions your company’s innovation and competitive position in the marketplace will improve.
WHAT WILL YOU GAIN FROM THIS COURSE?
Define critical thinking, reasoning, and logic
Discuss the importance of creative and critical thinking
Understand why some people are naturally creative, but also how everyone can develop their creativity
Knowledge of how to use a range of creative thinking tools and techniques to generate ideas and solve problems
Apply the methods and tools to generate ideas for improving areas of their own work
Explore how to use creative imaginations and mark real advancement.
Understand critical thinking and innovation as it pertains to the workplace
Recognise the difference between left and right brain thinking
Get a roadmap for...
For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.
Knowing what drives complaints in the first place is a great way to reduce the overall amount of complaints a business will get. In this Customer Complaint Handling training course we look at how to be pro-active in reducing the complaints a business will receive.
Knowing what drives complaints, how to pro-actively reduce complaints and how to deal effectively with them when they do happen is all in our Customer Complaint Handling training course.
Customer Complaint Handling Training Course – Course Aims
This Customer Complaint Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
Customer Complaint Handling Training Course Objectives
By the end of the session, attendees will: