Advanced Dynamic Office Management and Administration

Who should attend? This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions. Learning objectives To examine the evolving role of the modern secretary To carry out your duties more efficiently and effectively To update and raise stands of office management To align personal performance to organisational vision and success To develop interpersonal skills and manage excellent teams To enhance career opportunities and promotion capabilities Course content Office organisation Practical solution focused management skills How to support good workflow in the office for employee productivity How to manage the day-to-day running of the office Dealing with suppliers and developing good buying relationships Arranging meetings and taking minutes Best practice for handling meetings The role of teams and teambuilding Taking accurate minutes and following up Arranging the environment for best meeting atmosphere Event management Planning, arranging and monitoring events Coordination and facilitation skills How to manage different suppliers...
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Master of Ceremonies (MC) Training

Training Master of Ceremonies (MC) Objectives The objectives of the Master of Ceremonies program is to develop confidence and assertiveness in the role of an MC. Delegates will be well equipped with the knowledge and understanding of the duties and expectations of an MC. Who will benefit? Any person who has the responsibility of being an MC at formal functions, meetings, company events both formal and social, award ceremonies, etc. Outcomes Memory Training: Fundamental techniques for remembering names and objects Toastmastering: Identifying different Toasts Toasting etiquette Making effective Introductions Image: Identifying dress codes Presentation Skills: Body Language Vocal Quality Questions: Knowing how to receive and handle questions Planning: Pre-meeting planning and organisation Speaking in Praise: How to reply to toasts and talks How to create a ‘roast’ with humour, wit and satire Presenting Awards: Presenting awards with dignity and grace Acknowledging recipients contributions Using Exhibits Using Equipment: Making use of microphones, lecterns, lighting TRAINING METHODOLOGY Group Discussions Group & Individual Exercises Presentations Games Case Studies Role Plays Self-Assessment ...
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Administration and Office Management for Female Professionals

Administration and Office Management for Female Professionals The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively. This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization. This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations. Course Methodology This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own...
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