Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. This programme addresses the skills of motivation and delegation. Delegates will learn how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards; and develop staff into high performing leaders, guiding them to achieve their goals and targets.


A must workshop for all staff that have people reporting to them who would like to explore key management skills such as motivation, coaching and delegation.


  • Identify the importance of employee motivation
  • Identify the methods of employee motivation
  • Understand what motivates people to do what they do
  • Discover how to motivate yourself
  • What are the basic principles of motivation?
  • Explore what is ‘motivation’
  • Recognise the signs of lack of motivation
  • Identify practical ways to motivate others and stay motivated yourself
  • Deliver effective praise and reprimand sessions to enhance performance
  • Create an effective action plan to maximise motivation and performance
  • Learn how to work effectively and interdependently with colleagues
  • Develop coaching and counseling skills
  • Understand how to achieve greater work productivity by coaching your team
  • Outline how to set and agree challenging performance targets with team members
  • Practice coaching skills
  • Understand the importance of feedback – both for coaching and training
  • Uncover employees’ strengths and deliver feedback to enhance success
  • What are delegation strategies?
  • Develop communication skills so that employees will be open to delegation
  • Identify common delegation pitfalls and how to overcome them


Understanding Motivation

  • Defining Motivation
  • Identifying what Motivates People
  • The Importance of Different Behaviours when Motivating

How to Build Motivation

  • Assessing Your Attitude towards Your Subordinates
  • Good Managers versus Good Leader
  • How to Improve Communication
  • The Importance of Creating a ‘No-Blame’ Culture
  • Co-operation
  • Why You Should Encourage Initiative

A Psychological Approach

  • Herzberg’s Theory of Motivation
  • Maslow’s Hierarchy of Needs
  • The Two Models and Motivation

Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behaviour Modification in Four Steps
  • Appropriate Uses in the Workplace

Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in
    the Workplace

Personality’s Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type

Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Motivation on the Job

  • The Key Factors
  • Creating a Motivational Organisation
  • Creating a Motivational Job
  • Effective Appraisal Techniques
  • Empowering Staff
  • Building a Smooth and Clear Career Path

Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What to do When the Whole Company is

Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting

Improving Performance

  • Effective Leadership Communication Network
  • Your Role In Keeping Lines Of Communication Open At All Times
  • Active Listening Techniques
  • Constructive versus Destructive Communication
  • The Importance Of Emotional Intelligence
  • Barriers To Communication

Understanding Delegation

  • Defining Delegation
  • Why is it Important to Delegate
  • The Barriers to Successful Delegation
  • The Importance of Building a Relationship
    with Employees

How to Delegate Effectively

  • Establishing which Tasks to Delegate
  • Plan a Structure with Delegation
  • How to plan a structure with delegation
  • Understanding Accountability
  • Choosing the Right Person for the Right Task
  • Briefing Effectively

Monitoring Progress

  • Exercising Control
  • Minimising the Risks in Delegation
  • The Importance of Reinforcing a
    Delegate’s Role
  • Providing Support and Encouragement
  • Maintaining Boundaries
  • The Importance of Giving Feedback
  • Praising and Rewarding where Appropriate
  • Difficulties Encountered During Delegation

Monitoring Progress

  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork
    and Meetings
  • Managing the Time of Others



  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

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  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
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  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Lokasi training Pilihan : di Jakarta, Yogyakarta, Bandung, Bali, Lombok, Malang, Balikpapan, Bogor, Batam, Surabaya, Semarang, Solo, Makasar, Banjarmasin, Pontianak, Timor Leste, Singapura, Kuala lumpur .