Training Description
Powerful communication is the key to effective leadership. This is a practical ways for workplace Communication in a variety of ways that senior officials should master if they plan to succeed.

Course Contents

Defining Powerful Communication
•    Communication is a Skill
•    Powerful communicators and great leaders in history
•    Communication Traits of Powerful Leaders
•    Pulling people in with powerful messages
•    A balanced use of inquiry and advocacy in communications
•    Analysis of your preferred leadership communication style.
•    The powerful communication potential in all of us.
The Effectiveness of a Leader’s Communication
•    On power and authority
•    Effectiveness of a Leaders: character, conviction, personal examples
•    Communication that generates organizational loyalty
•    Communicating with motivating language
•    Communicating requests: descriptive expectations, time frame, etc.
•    Communicating Performance Issues: setting goals, agreeing actions, discussing feedback.
Variety of Communication
•    Skills for face-to-face
•    Use of body-language
•    Skills for telephone communication
•    Communicating in writing.
Formal and informal communication
•    Planned communication- meetings, conferences, presentations
•    Casual communication – face-to-face conversation, phone calls, emails.
Communication Structures
•    Downward communication
•    Upward communication
•    Lateral communication.

A Model of Powerful Communication

•    Sender planning a message
•    Sender encoding the message
•    Sender transmitting the message
•    Receiver receiving the message
•    Receiver decoding message
•    Receiver responding based on understanding.
Situational Leadership Communication
•    Communication that tells/directs
•    Communication that sells
•    Communication that collaborates
Communication that delegates
•    Communication in situations of crisis
•    Intelligent delivery of bad news
•    Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
Questioning and Listening Skills of a Leader
•    Effective listening skills to build rapport
•    Questioning techniques that aid understanding
•    Overcoming the barriers to good listening and feedback
•    Masterful conversations with subordinates and superiors
•    Conversation and Reasoning – deductive approach and the deductive approach.
Applying Emotional Intelligence for Communication
•    Communicating with motivating language
•    Use communication to create rapport and build trust
•    Credible communications and communicating to be credible
•    Caring communication styles
•    Communications that motivate.

Communication to Create Employee Engagement
•    On-going Communications:
o    what the employee gets
o    what the employee gives
o    sense of belonging
o    employee perception of growth and development.
•    Communications of a change leader
•    Communicating as a team leader
•    Discretionary communication
•    Plain speaking – delivering exactly the intended message.
Communicating to Bridge Generational Divide
•    Care in the choice of colloquial language, analogies, etc.
•    Keeping your subordinates informed
•    Keeping your superiors informed
•    Attention to gender-sensitive expressions.
Writing Competently for Effective Communication
•    Planning the writing
•    Organising thought before writing
•    Researching for facts
Word usage
•    Simplicity and conciseness
•    Confused words
•    Outdated expressions
•    Opinion words and expressions.
Public Speaking
•    Speaking directly to listeners emotions
•    Putting in the energy that enhances your message
•    Communicating with precision and accuracy
•    How to suspend assumptions and judgement in a conversation
•    What to learn from Leaders who talk themselves into trouble.
Today’s communication technology tools
•    The internet and intranet
•    Email
•    Social media.

Achieving Maintaining Organizational Excellence 
•    The goals of power and influence
•    Right action in and around leadership
•    Investing in people
•    Investing in outstanding workplace tools
•    Leadership coaching for high performance
•    Excellence in interpersonal communication
•    Reinforcement of governance values
•    Spirit of fairplay versus self-serving ruthlessness.
Maintenance of Authority
•    Producing results
•    Transforming power into influence
•    Selection of appropriate influence strategy
•    Interplay of power and ethics
•    Techniques of maintaining assertiveness in action
•    Coaching, mentoring, sponsorship.

•    Leadership in Difficult Times
•    Signs of difficult economic times
•    Signs of difficult political times
•    Leading teams through a period of limited resources
•    Radical changes in service delivery
•    Issues of morale and productivity
•    Opportunities for positive change.


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