Sales for Non-Sales people Training


As a customer facing representative of your company, your non-sales staff have a unique opportunity to build strong rapport and gain confidence and trust. This course is designed to equip the non-sales person with the skills, knowledge and behaviour that they can use to enhance the customer experience and increase product sales through a consultative approach. By identifying customer needs and understanding the drivers for their buying motivation you can better suggest which products and solutions would work for them and how your product features are relevant and beneficial.
On successful completion of this course participants will :
• Have an improved recognition and willingness to make a positive impact on sales.
• Recognise the bridge between service and sales and make the transition.
• Have the skills to see your business from the client’s perspective.
• Be able to interact with, understand and persuade customers.
• Recognise how to take the fear factor out of selling.
• Develop personal resilience skills.

Who should attend?

This course is ideal for customer facing service staff such as technical staff, support staff, engineers, and administrators. Whether you liaise with customers on the phone, by email or face to face you will gain an understanding of the sales process and psychology enabling greater confidence in your ability to assist customers. It is also of interest to non-salespeople who need to understand how to successfully gain team support for their projects and ideas through uncovering organisational needs and highlighting benefits /value.

Course Outline

  • The changing face of selling in the 21st century.
  • The moving business-we are all in sales now.
  • The new ABC- Attunement, Buoyancy and Clarity.
  • Attunement-understanding and harmonising with the other person.
  • Buoyancy-staying afloat in a sea of no’s.
  • Clarity-The confused customer never buys.
  • Improvisation –the use of improvisation instead of scripts.
  • Giving the client an off ramp – a simple approach to closing sales.
  • Upserving – giving the client more than they expect.


Lecturing, participative discussion, and case study.


  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB), Bag,.
  • Training Material (HandOut & SoftCopy)
  • Convenient training facilities in stars hotel
  • Lunch and Coffee Breaks
  • Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

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